Dr. Suborno Bose, a leading figure in hospitality education and the Founder of the International Institute of Hotel Management (IIHM), launched his latest book, Harmonizing Human Touch and AI in Tourism & Hospitality, in Bengaluru. This pioneering book explores the evolving role of Artificial Intelligence (AI) in the hospitality industry, demonstrating how AI enhances guest experiences, operational efficiency, and sustainability.

Addressing the media, Dr. Bose stated, “This book serves as a valuable resource for students, educators, and industry professionals, highlighting how AI can complement, rather than replace, the human element in hospitality.”

Following the book launch, a global roundtable discussion on AI in hospitality brought together industry experts from over 50 countries. The esteemed panel included Professor David Foskett, Chairman of the International Hospitality Council; Chef Neil Rippington, Global Director at IIHM; and UK-based Pastry Chef & Chocolate Consultant, Chef Sarah Hartnett.

Chef Rippington noted, “I wish the 50-plus generation was born 30 years earlier because today’s young professionals are already AI ambassadors.”

Industry leaders praised IIHM’s forward-thinking AI initiatives. Chef Ranveer Brar commented, “AI at IIHM addresses a much larger workforce challenge. While the industry once feared AI would replace jobs, we now realize it enhances skills and transforms professions.”

Padmashri Chef Sanjeev Kapoor added, “Technology is a tool—it doesn’t have a soul. Hospitality professionals must bring the soul while using technology as a support system.”

Professor David Foskett emphasized, “AI doesn’t eliminate jobs; it enables professionals to deliver better, more personalized guest experiences. IIHM is setting an example by balancing technology and the human touch.”

Dr. Bose reinforced this sentiment, stating, “AI is not just about technology—it’s about humanity. This book underscores the importance of balancing technological advancements with the human touch in hospitality.”

The book is structured in bite-sized sections, making it an engaging and practical resource for students, educators, and professionals in the hospitality industry.

NamAIste IIHM HospitalityGPT – A Game-Changer

Dr. Bose also announced a groundbreaking innovation set to revolutionize the industry—the launch of NamAIste, IIHM HospitalityGPT, the world’s first generative AI-powered knowledge engine for the hospitality sector.

“This is not just an innovation—it’s the future of hospitality intelligence, and IIHM is leading the way,” Dr. Bose stated. “With NamAIste, IIHM HospitalityGPT, we take a historic step forward.”

Designed to provide students, faculty, and hospitality professionals with real-time access to insights, trends, and best practices, NamAIste aims to enhance learning and operational excellence. Dr. Bose highlighted its objectives: “This AI-powered platform will equip the hospitality industry with next-generation intelligence, ensuring professionals remain at the forefront of innovation.”

With these pioneering initiatives, IIHM continues to shape the future of hospitality education, embracing AI to redefine industry standards while preserving the essential human touch.