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03-July-2024
In this exclusive interview, we connected with Rohit Pareek, Managing Director of Earthian Hotels & Resorts, to discuss the future of sustainable hospitality, cultural integration, the challenges he faces as a Managing Director, and more. Rajasthan, the land of maharajas, majestic forts, and vibrant culture, now offers a unique hospitality experience that blends luxury with sustainability. Earthian Hotels N Resorts, a forward-thinking hospitality group, is redefining what it means to travel responsibly in this captivating region. They offer spacious accommodations, impeccable service, and all the modern amenities you desire. But they go beyond mere indulgence. Here, luxury is redefined by respecting the environment and preserving the region's rich heritage. Whether you crave the thrill of a tiger safari in Ranthambore National Park or the serenity of ancient temples in Kumbhalgarh, Earthian ensures an authentic and enriching experience. The dedicated staff, with their passion for the region, will curate personalized itineraries that immerse you in Rajasthan's cultural treasures. But Earthian's commitment extends beyond luxury and adventure. They actively support local communities and conservation efforts. Imagine participating in a pottery workshop led by local artisans or contributing to tree-planting initiatives. Earthian encourages guests to connect with the land and its people, fostering a sense of responsible tourism. How do you envision the future of sustainable hospitality, and what specific innovations do you see Earthian Hotels & Resorts pioneering in this field? The future of sustainable hospitality hinges on crafting eco-friendly experiences that honor nature and local communities. At Earthian Hotels & Resorts, we lead by example, employing traditional building methods such as mud and lime mortar. Moreover, we integrate renewable energy sources to significantly reduce our carbon footprint. Our commitment extends to waste reduction initiatives and the promotion of biodiversity through organic farming and thoughtfully landscaped environments. How has your background as an engineer influenced your approach to hotel management and the design of eco-friendly resorts? My engineering background enables me to think creatively and devise innovative solutions for sustainable design and operations. While I appreciate the skills taught in hospitality courses, my unique perspective allows me to tackle challenges differently, ensuring our resorts remain both eco-friendly and luxurious. Can you share some unique experiences or amenities that guests can look forward to at the new resorts opening this year? Guests can look forward to unique experiences at our resorts, such as staying in mud villas with open-to-sky showers, enjoying organic meals at our restaurants, and participating in cultural performances at our open-air stage. Each resort is designed to offer a deep connection with nature and local culture. Additionally, guests can savor homemade brownies, sip Hi-Tea under a tree prepared on a chulha, and enjoy chulha-made rotis, experiencing the true flavors of Rajasthan. How do you integrate the rich culture of Rajasthan into the guest experience while maintaining a strong focus on sustainability? We integrate Rajasthan’s rich culture by showcasing local arts and crafts, hosting traditional performances, and serving authentic cuisine. Around 70% of our staff comes from local villages, and we regularly train them to enhance their skills, ensuring an authentic and sustainable experience for our guests. This creates moments and experiences that allow guests to fully immerse themselves in the true colors and culture of Rajasthan. What are some of the biggest challenges you've faced in creating sustainable resorts, and how have you overcome them? One of the biggest challenges is balancing luxury with sustainability. We overcome this by using eco-friendly materials and technologies without compromising on comfort. We also invest in continuous staff training and community engagement to foster a culture of sustainability. Beyond the upcoming launches, what are your long-term plans for Earthian Hotels & Resorts, and how do you plan to expand the sustainability aspect further? Our long-term plans include creating more experiential properties across different parts of Rajasthan and eventually expanding to other parts of the country. We aim to continuously improve our sustainability practices, collaborate with more local artisans, and introduce more green technologies to enhance our environmental impact. How do you educate and engage guests about the importance of sustainability during their stay at your resorts? We educate and engage guests through interactive workshops, eco-tours, and informative materials in their rooms. Our staff, trained in sustainability practices, also plays a crucial role in sharing knowledge and promoting eco-friendly behaviors among guests. In what ways do Earthian Hotels & Resorts contribute to the local communities in Rajasthan, and how do you ensure that your sustainability efforts positively impact these areas? We contribute to local communities by providing employment opportunities and promoting local arts and crafts. By employing and training local villagers, we help uplift the community and preserve cultural heritage. Our sustainability efforts ensure that we not only minimize environmental impact but also create a positive social impact.
In this exclusive interview, we had the opportunity to sit down with Arindam C Bahel, General Manager of The Fern Brentwood Resort in Mussoorie. We discussed his role as GM, culinary offerings at the resort, sustainable initiatives at the resort, and more. Nestled amidst the breathtaking Himalayan foothills, The Fern Brentwood Resort, Mussoorie, promises an escape unlike any other. This luxurious haven transcends the ordinary, offering discerning travelers a haven of comfort, adventure, and unparalleled vistas.Imagine waking up to the gentle whispers of the mountain breeze, sunlight dappling through your window, and the majestic Doon Valley stretching out before you. The Fern Brentwood Resort isn't just a hotel; it's a portal to a world of serenity and rejuvenation. Beyond the stunning location, the resort boasts a plethora of amenities that cater to diverse interests. Unwind in the luxurious spa, indulge in delectable culinary experiences at the on-site restaurants, or take a refreshing dip in the sparkling pool. For those seeking adventure, the resort can arrange trekking expeditions, nature walks, or visits to nearby historical landmarks. How has your background as a chef influenced the dining experience at The Fern Brentwood Resort? Chefs are meticulous, consistent, and focused on quality. The Fern Brentwood resort’s dining experience features innovative themes and designs, high-quality food, and top-notch service. Our managers and the kitchen team regularly interact with guests to create personalized dining experiences. The culinary team receives ongoing training to maintain consistent excellence. This blend of creativity, expertise, and dedication results in a memorable and elevated dining experience for all guests. What unique culinary experiences can guests expect when they dine at The Fern Mussoorie?At The Fern Brentwood Resort, we are known for our themed festivals and pop-up events, as well as our excellent breakfast spread, which rivals the best food establishments in the city. We regularly host chefs from other states to ensure authentic flavors. How do you balance luxury and sustainability in the operations of The Fern Brentwood Resort? The Fern Hotels believes that luxury in hospitality must be environmentally sustainable. Alkaline drinking water, bottled in-house at our own plant, is a standard offering—making us one of the few hotels in the state to do so. Even the straws in our drinks are made of rice paper. Our napkins and toilet rolls, made from Bagasse (a by-product of sugarcane), are entirely paper-free. Additionally, our key cards are crafted from board, and our suite rooms feature bamboo supplies. We are constantly striving to achieve our goal of a zero-garbage hotel while providing top-class service to our guests. What initiatives has the resort implemented to promote environmental sustainability? Introduction of Glass Bottles: We have replaced plastic bottles in guest rooms with safe and sanitized glass bottles filled with healthy alkaline water. This initiative helps us reduce the use of 60,000 plastic bottles annually. Eco-Friendly Rice Straws: We have eliminated hazardous plastic and paper straws, opting for eco-friendly rice straws instead. These FSSAI-approved straws are a safe and sustainable alternative, significantly reducing single-use plastic and virgin paper consumption. Natural Unbleached Napkins: Our F&B areas now use natural unbleached napkins made from 100% agro-fiber sourced from sugarcane waste, completely eliminating the need for paper towels. Solar Water Heaters: By installing solar water heaters, we conserve electricity and provide alternative energy to heat water for room usage, saving approximately 80 to 100 units of electricity per day. Rainwater Harvesting: We have created rainwater harvesting tanks with a capacity of 10 KL to promote water conservation within the hotel. Herb Garden and Plantation: We have established a herb garden and increased plantation around the hotel to enhance the green cover. Sustainable Guest Room Amenities: We have introduced sustainable and locally sourced amenities, such as bamboo toothbrushes and combs, as part of our guest room supplies, ensuring our commitment to eco-friendly practices. Can you share a memorable guest experience that highlights the resort's commitment to hospitality? Most of our guests commend our sustainable efforts, which is reflected in our rankings on TripAdvisor and other OTA channels. How do you ensure that The Fern Brentwood Resort stands out in the competitive hospitality market of Mussoorie? Mussoorie, as a hill station, has limited resources. Today’s discerning travelers are increasingly conscious of their environmental impact, and as a brand, we have a significant role to play in this market. We are pioneers in environmental sensitivity, creating a niche with our slogan, “Hospitality with Responsibility.” What future plans or expansions do you have for the resort to enhance the guest experience further? Since this year, we have launched a series of cultural food shows called “Flavours of India,” where we host chefs and artists from different regions to promote Indian cuisine at our hotel. The recently concluded “Padharo mare Des” – Rajasthani festival received tremendous acclaim and was a resounding success. Our upcoming festival, starting on June 14th, will highlight “States on the streets.” Additionally, we are expanding our hotel services to include a Spa, enriching the guest experience. How do you train and motivate your staff to maintain high standards of service and guest satisfaction? During and post-COVID, attrition has posed the greatest challenge to our organization and the industry at large. To counteract this, we intensified our team engagement efforts and focused on local recruitment from institutes in Uttarakhand and the Garhwali community renowned for their hospitality. We’re proud to highlight that over 80% of our team comprises local residents. Recognizing and reinforcing positive behaviors, our salary disbursements are scheduled from the 7th to the 1st of each month. We provide accommodations for all outstation employees and host a range of employee engagement activities such as “Movie of the Month,” induction walks, picnics, and the informal “Chai pe Charcha” sessions. Additionally, our new employee meetings include monthly trainee sessions with the GM. New joiners participate in an “Induction Walk” with the GM, where they learn about the local flora, places of interest in Mussoorie, and the town’s historical significance. Our “Chai pe Charcha” sessions serve as icebreakers for new team members and provide a platform to address any concerns they may have. These initiatives have been instrumental in fostering a supportive and engaging work environment at our organization.
In this exclusive interview, we sat down with Aman Shah, CEO of Wild Whispers, to discuss authentic cultural experiences, new markets, and more. Wild Whispers isn’t just about safaris; it’s about crafting bespoke journeys that delve deep into the heart of Kenya's breathtaking landscapes and rich wildlife heritage. Led by a team of passionate travel specialists with a deep understanding of Kenya’s hidden gems, Wild Whispers curates itineraries that cater to your every desire. Whether you dream of witnessing the awe-inspiring wildebeest migration in the Masai Mara, tracking majestic gorillas in the mist-shrouded forests, or simply relaxing amidst the serenity of a private luxury retreat, Wild Whispers makes it a reality. Beyond the breathtaking safaris, Wild Whispers unlocks the hidden gems of Kenya. Explore vibrant cities, immerse yourself in rich cultural traditions, or unwind in luxurious retreats that epitomize relaxation. The company’s meticulously selected network of partner resorts ensures you experience unparalleled hospitality throughout your journey. Imagine yourself embarking on a private guided safari, traversing vast plains teeming with majestic animals. Witness the awe-inspiring wildebeest migration, the heart-stopping thrill of a big cat encounter, or the gentle sway of giraffes against a backdrop of breathtaking sunsets. What distinguishes your company from other Destination Management Companies in Kenya? At Wild Whispers, our attention to detail, personalized service, and commitment to sustainability triumphs over the other destination management companies in the region. Offering a suite of luxury accommodations with signature resorts and tie-ups with the region’s best-in-class luxury excursion specialists, Wild Whispers is a preferred pick for travelers to Kenya eyeing for a calming, immersive and luxurious stay in Kenya. How do you incorporate authentic cultural experiences into your itineraries? Community support across our destination management services is key to helping the guests engage with the cultural experiences of the locals. Hosting exclusive visits to the village, engaging in traditional ceremonies with the tribes, to exploring the expanse of the region with the locals, our itineraries offer a lot of cultural experiences that one can soak in. What steps do you take to ensure respectful and meaningful interactions with local communities? By adopting an inclusive approach, we aim to preserve the regional sanctity and ensure guests have mindful interactions with local communities. We provide in-depth guidance on the dos and don’ts to keep in mind while engaging in activities involving the local communities. The interactions are usually candid, and the locals are quite friendly. With each guest’s visit to the region, we see a new iteration of experiences. What measures do you take to ensure the safety and security of your clients? Wildlife-concentrated destinations certainly demand real-time safety and actionable contingent plans. Understanding dietary preferences in advance to having a healthcare professional available throughout the visitor’s stay, we are always at the forefront of upholding the guest's safety and security. Are there any plans for expanding your services or entering new markets in the near future? Kenya is a large market to serve, and it being the uncontested wildlife capital of the world, we look forward to including more activities through strategic relationships with luxury activity providers to offer a suite of experiences to our guests, ranging from Private Guided Safaris, Masai Mara Migration Tours, Bush Breakfasts, Photographic Safaris, Balloon Safaris, to Sundowners, Gorilla Trekking, Helicopter Safaris, and Luxury Retreats. What new initiatives or projects are you currently working on? Being deeply rooted in providing eco-conscious luxury safari experiences, we are working to reduce our carbon footprint by curating indulging activities that are eco-conscious. From bush breakfasts including more local seasonal ingredients and culinary varieties, to collaborating with eco-conscious luxury resorts within the region, our focus remains on contributing to the planet’s wellbeing, building strong communities, and the foremost of all – curating best-in-class luxury safari experiences for the guests.
Kedarnath Shetty, co-founder of Baliboo, discusses their menu development philosophy, use of local ingredients, and exciting upcoming plans for the restaurant in this Exclusive Interview. Conceptualized by the dynamic duo of Divya Kadam and Kedar Shetty, Baliboo boasts a stunning ambiance that reflects the lush beauty of the tropics. Think inviting interiors, a touch of modern elegance, and a warm, inviting atmosphere that sets the stage for a truly unforgettable experience. But Baliboo’s magic extends beyond its aesthetics. The meticulously crafted menu is a delightful fusion of cultures, offering a taste of the exotic alongside familiar favorites. Whether you're a dedicated vegetarian, a confirmed carnivore, or someone with dietary restrictions, Baliboo caters to all with thoughtfully tailored options. Locally sourced ingredients ensure freshness in every bite, while the culinary team's passion for flavor shines through in each dish. The restaurant also boasts an impressive beverage program, featuring refreshing cocktails and mocktails that perfectly complement the food. From classic favorites to innovative concoctions bursting with tropical fruits and spices, there’s a drink to tantalize every taste bud. What inspired the concept behind Baliboo, and how does it differentiate itself in Mumbai’s dining scene? Inspiration Behind Baliboo: The concept behind Baliboo was inspired by the vibrant cultures and diverse culinary traditions encountered by founders Divya Kadam and Kedar Shetty during their extensive travels. They envisioned creating a dining destination that encapsulates the joy and excitement of discovering new flavors and experiences. This vision is brought to life through Baliboo's innovative menu, which features a seamless blend of global cuisines with a unique twist, creating an unforgettable gastronomic journey for our guests. Differentiation in Mumbai’s Dining Scene: Baliboo sets itself apart in Mumbai's bustling dining scene through its commitment to culinary ingenuity and heartfelt hospitality. Each dish is meticulously crafted, balancing creativity and tradition to offer a unique taste experience. The ambiance at Baliboo is vibrant and inviting, reflecting the joyous revelry of taste and life's vibrant essence that we aim to celebrate with every visit. Our dedication to exceptional service and creating memorable dining experiences ensures that Baliboo remains a standout choice for food enthusiasts in Mumbai. Could you share some insights into the design philosophy of Baliboo and how it reflects the essence of a tropical paradise? Baliboo’s design philosophy centers on creating a tropical paradise within the heart of Mumbai. Inspired by the serene beauty and vibrant culture of tropical destinations, our interior features lush greenery, natural wood elements, and bright, airy spaces. This design reflects our commitment to offering an escape from the urban hustle, allowing guests to unwind and immerse themselves in a tranquil, exotic ambiance while enjoying our unique culinary creations. How do you ensure that the menu at Baliboo offers a harmonious blend of Asian, Continental, and Indian flavors while catering to diverse dietary preferences? At Baliboo, we ensure a harmonious blend of Asian, Continental, and Indian flavors by carefully curating our menu to highlight the best of each cuisine while maintaining balance and coherence. Our chefs meticulously source high-quality ingredients and craft dishes that celebrate diverse culinary traditions. Additionally, we offer a variety of options catering to diverse dietary preferences, including vegan, gluten-free, and low-carb choices, ensuring that every guest finds something delightful to enjoy. Baliboo emphasizes inclusivity with its vegetarian, vegan, and dietary-specific options. How do you approach menu development to accommodate these needs without compromising on taste and quality? At Baliboo, we approach menu development with a focus on creativity and innovation to accommodate vegetarian, vegan, and dietary-specific needs. Our chefs experiment with diverse ingredients and cooking techniques to ensure every dish is flavorful and satisfying. By using fresh, high-quality produce and carefully balancing spices and textures, we create dishes that cater to dietary preferences without compromising on taste and quality. This commitment ensures that all our guests enjoy a memorable dining experience. The cocktail menu at Baliboo offers a wide range of unique libations. What inspired the creation of signature cocktails like Scarlet and Rosetta? The creation of signature cocktails like Scarlet and Rosetta at Baliboo is inspired by our desire to craft beverages that reflect the vibrant, tropical essence of our dining experience. Scarlet, with its bold, rich flavors, draws inspiration from exotic fruits and spices, while Rosetta combines delicate floral notes and refreshing botanicals. Both cocktails are designed to complement our diverse menu and enhance the overall sensory experience for our guests. With the strong emphasis on local sourcing, how does Baliboo contribute to enhancing the community's culinary experience? At Baliboo, we emphasize local sourcing to contribute to the community’s culinary experience by partnering with local farmers and suppliers. This ensures fresh, high-quality ingredients while supporting the local economy. By incorporating locally-sourced produce into our dishes, we celebrate regional flavors and create a sustainable dining experience that resonates with our community’s tastes and values. Can you share any upcoming initiatives or events that patrons can look forward to at Baliboo? At Baliboo, patrons can look forward to an exciting lineup of upcoming initiatives and events, including themed culinary nights, live music performances, and exclusive tasting menus that showcase seasonal ingredients. We are also planning interactive cooking workshops and mixology classes, providing guests with unique and engaging experiences that celebrate our commitment to culinary innovation and community engagement. What legacy do you hope the restaurant leaves in Mumbai's dining landscape, and what future vision do you have for its continued success? At Baliboo, we hope to leave a legacy of culinary excellence and innovative dining experiences in Mumbai’s dining landscape. We aim to be remembered for our exceptional food, heartfelt hospitality, and vibrant ambiance. Our future vision includes expanding our reach while maintaining our commitment to quality and creativity, continuously evolving our menu, and deepening our connection with the community through diverse, memorable experiences.
In this exclusive interview, we delve into the insights of co-founders Dhruv and Divij Lamba as they discuss the intricacies of Gaylord restaurant and how they balance tradition with modernity. Gaylord Fine Dining Restaurant stands as a testament to the city's rich culinary heritage. Established in the 1950s, it's not just a restaurant; it's a portal to a bygone era, where elegance meets exquisite flavors. Stepping into Gaylord is like stepping into a time machine. The restaurant's interiors exude an old-world charm, with elegant furniture, high ceilings, and warm lighting. The ambiance evokes a sense of nostalgia, transporting you to a time when fine dining was a leisurely affair. Gaylord caters to a variety of palates, offering a delightful combination of European and Indian flavors in a timeless and elegant setting. The menu also offers a delightful exploration of Continental and Indian cuisines. From succulent lamb shanks to creamy pastas, the Continental fare is sure to please. For those seeking a taste of India, Gaylord offers a curated selection of classic Indian dishes, prepared with fresh, local ingredients and seasoned to perfection. What inspired you to undertake the renovation of Gaylord, and what was the vision behind the new design? The renovation was driven by a desire to celebrate Gaylord’s rich legacy while ensuring its continued relevance. We envisioned a space that would transport guests to a bygone era, yet feel refreshingly modern. Like a cherished family heirloom reimagined for a new generation, the design is a beautiful marriage of black and white colonial charm with rich historical accents. How did you ensure that the renovation maintained the essence and charm of Gaylord while incorporating modern elements? The renovation of Gaylord wasn’t just about modernization; it was about preserving its soul. Black and white colonial aesthetics and historical accents create a familiar ambience. Imagine vintage furniture alongside a sleek Parisian patio, or exposed brick walls illuminated by modern chandeliers. This thoughtful blend ensures a refreshing yet nostalgic experience. Every detail evokes the past – black and white photographs showcase iconic personalities, while historical artifacts whisper stories. It’s a testament to successfully integrating modern elements while safeguarding Gaylord's timeless charm. Gaylord has a rich history spanning over six decades. How do you balance preserving its heritage with keeping up with contemporary dining trends? The menu reflects a similar philosophy. Classic dishes like mashed potatoes and Chicken ala Kiev remain untouched, a nod to Gaylord’s legacy. However, Chef Vikram isn’t afraid to innovate. New creations pay homage to tradition with a modern twist, like a reimagined Lobster Thermidor or vegetarian options celebrating fresh produce. The menu caters to modern palates with healthy breakfast options and artisanal teas alongside classic Kashmiri Kahwa. It’s a story on a plate, weaving together Gaylord’s past and future, offering a taste of history with a contemporary flair. Can you share some insights into the process of curating the menu for the revamped Gaylord? How did you decide which dishes to keep, alter, or introduce? The revamped menu reflects this same philosophy. We worked closely with Chef Vikram to curate a selection that honors Gaylord’s signature dishes like the legendary mashed potatoes and Chicken ala Kiev. But we’ve also introduced exciting new creations, ensuring there’s something to tantalize every palate. It’s like a symphony of flavors, where classic notes blend with contemporary flourishes. The restaurant is known for hosting cultural events. What are some upcoming events or initiatives that patrons can look forward to? Gaylord has always been a cultural hub, and that tradition continues. We're excited to host a variety of events, from live piano recitals and grand musical evenings to specially curated high-tea parties. There’s something for everyone to experience the magic of Gaylord. Gaylord has welcomed numerous iconic personalities over the years. Could you share any memorable anecdotes or experiences from hosting such guests? Over the years, Gaylord has played host to some of India’s most iconic personalities. The walls whisper stories of laughter, shared meals, and unforgettable moments. It’s a privilege to carry forward this legacy of welcoming and celebrating artistic brilliance. With the evolving dining preferences of today's consumers, how do you ensure Gaylord remains relevant and appealing to both loyal customers and new generations? To remain relevant, we strive to understand evolving preferences while staying true to our core values. We offer a variety of cuisines, a vibrant new cocktail menu, and a warm, inviting ambience that caters to all generations. It’s about creating an experience that’s both familiar and exciting, a place where memories are made and stories are told. As the current custodians of Gaylord, what do you envision for the future of the restaurant?As custodians of this iconic establishment, we envision Gaylord as a timeless haven for generations to come. We’ll continue to innovate while cherishing its heritage, ensuring it remains a symbol of warmth, love, and of course, incredible food! How would you describe the essence of dining at this iconic establishment for those who have never visited Gaylord? For those who haven’t yet experienced Gaylord, imagine stepping into a portal that transports you to a bygone era. Imagine indulging in culinary masterpieces that whisper stories of the past while tantalizing your taste buds with contemporary flair. Imagine an ambience that exudes warmth, charm, and a touch of grandeur. That’s the essence of dining at Gaylord – a timeless journey for your senses and a cherished chapter in Mumbai’s vibrant story.
In this exclusive interview, we had a conversation with Garima Singh, Director of Sales and Marketing at The Den, Bengaluru, to discuss sustainable dining practices, the hotel’s eco-friendly initiatives, their latest innovations, and more. The Den, Bengaluru, is more than just a hotel; it's an experience designed to redefine luxury travel for the discerning guest. Stepping through its doors, guests are greeted by an atmosphere that seamlessly blends modern elegance with unparalleled comfort. The Den isn't your typical business hotel. It caters to the discerning traveler, whether you're a seasoned professional seeking a productive and stylish workspace or an adventurous soul yearning for a luxurious escape. This millennial-centric hotel boasts a contemporary design that reflects the innovative spirit of Bengaluru itself. The Den goes beyond aesthetics, though. It prioritizes functionality and guest experience with state-of-the-art amenities that cater to the modern traveler's needs. Think high-speed Wi-Fi to stay connected, well-equipped workspaces to maximize productivity, and a plethora of recreational facilities to unwind after a long day. How has your hotel integrated sustainable dining practices into its overall operations? By prioritizing the use of environmentally friendly appliances and equipment in our kitchens, we at The Den Bengaluru have skillfully incorporated sustainable dining practices into every aspect of our business operations. Our kitchen is electric for about 80% of the time, which lowers our carbon footprint considerably. As a “Zero Discharge Unit,” we process all wet waste internally to ensure that it is not sent to municipal systems as part of our commitment to responsible waste management. Furthermore, we work with neighborhood non-governmental organizations and self-help groups to encourage recycling and the consumption of locally grown food, making sure that the food we source benefits the neighborhood and the environment. Can you highlight some specific eco-friendly initiatives your hotel’s restaurants have adopted recently? The restaurants at our hotel, namely, The Creek and The Layla, have recently implemented various eco-friendly initiatives to augment our sustainability endeavors. One of the main goals is to conserve water, which is a resource that is vital to our operations, by installing Total Rainwater Harvesting systems. To guarantee economical water use, flow restrictors have also been put in place at every water egress point. Our cooperation with NGOs and self-help groups also extends to our restaurants, where we actively support and promote the use of sustainably produced food and homemade produce. These programs not only lessen our influence on the environment but also benefit the neighborhood, demonstrating our dedication to sustainable and ethical practices across the board for our dining operations. What challenges have you faced in implementing sustainable dining practices, and how have you overcome them? There have been difficulties in implementing sustainable dining practices in our hotel, but we have overcome them by using creative solutions and a strong dedication to sustainability. Changing the way that both employees and visitors thought about food waste was one of the biggest challenges. In order to address this, we put in place training courses that emphasize sustainability, safe food handling, and waste reduction. It was also difficult to consistently find seasonal and local ingredients, but we were able to secure a consistent supply of fresh produce by developing strong relationships with local suppliers. Logistically, organizing food donation campaigns was difficult as well, but we worked with neighborhood groups to develop an efficient procedure for gathering and distributing food. Creative menu planning to reduce waste required culinary innovation in the kitchen, resulting in unique and flavorful menu options that enhanced the dining experience. Overall, these strategies have successfully implemented sustainable dining practices, reducing our environmental impact and benefiting both our business and the community. How do you balance maintaining luxury dining experiences while focusing on sustainability? Achieving a balance between upscale dining experiences and sustainability requires thoughtful preparation and implementation. We think that sustainability and luxury don’t have to conflict. Our strategy entails locating premium, regionally produced ingredients that are delicious and sustainably sourced. We make sure that our culinary operations are environmentally conscious without sacrificing the caliber and sophistication of the dining experience we provide by utilizing energy-efficient, eco-friendly kitchen appliances. Furthermore, we prioritize minimizing waste and maximizing efficiency in our service practices, all the while offering our guests exceptional hospitality, as part of our commitment to sustainability. In what ways have you reduced food waste in your hotel’s dining establishments? The restaurants at our hotel have adopted cutting-edge techniques to cut down on food waste and encourage sustainability. To avoid over-preparation and inappropriate storage, staff members receive training on methods for reducing food waste and handling food properly. Using fresh, local produce, supporting neighborhood businesses, and lowering carbon footprints all contribute to minimizing waste when seasonality and local sourcing are adopted. By taking part in food donation programs, we can donate extra food to neighborhood food banks and shelters, battling food insecurity and cutting down on landfill waste. To promote creativity, cut down on waste, and create new dishes out of leftovers, creative menu planning entails utilizing whole ingredients as much as possible. Through these initiatives, food waste has been effectively reduced, local communities have benefited, and our hotel's sustainability has improved. How has guest feedback influenced your approach to sustainable dining? Guest feedback has significantly shaped our approach to sustainable dining by providing invaluable insights into their preferences, concerns, and expectations regarding environmental practices within our establishment. Analyzing this feedback has allowed us to refine our sustainable initiatives, prioritize areas of improvement, and implement changes that resonate with our guests’ values. By actively listening to and integrating guest feedback, we strive to continually enhance our sustainability efforts, ensuring that they align with the evolving expectations and desires of our patrons. What role does technology play in supporting your sustainability initiatives in the dining sector? Technology plays a pivotal role in bolstering our sustainability initiatives within the dining sector by enabling efficient resource management, data-driven decision-making, and enhanced communication with stakeholders. Through the deployment of advanced technologies such as smart sensors, data analytics platforms, and automated systems, we can monitor and optimize energy consumption, water usage, and waste management processes in real-time. This not only reduces our environmental footprint but also enhances operational efficiency and cost-effectiveness. Furthermore, technology facilitates transparent communication of our sustainability efforts to guests, allowing us to educate and engage them in our initiatives. Digital platforms, including websites and social media channels, serve as powerful tools for sharing information about sustainable practices, sourcing methods, and community partnerships. By leveraging technology, we strive to foster a culture of sustainability that extends beyond our operations, inspiring positive environmental stewardship among our patrons and industry peers alike. What training or education do you provide to your staff to promote sustainability in dining services? At our hotel, educating staff members is essential to encouraging sustainability in dining services. Our extensive programs center on techniques for reducing food waste and safe food handling. This enables our employees to make well-informed choices, like preparing meals in smaller quantities and suggesting serving sizes to visitors. By doing this, food waste is decreased and freshness and quality are guaranteed. To preserve food safety and increase the shelf life of ingredients, proper food handling is crucial. Staff members are encouraged to collaborate and solve problems together during interactive training sessions. This encourages a culture of accountability and ownership among employees. Putting money into staff training increases productivity and engagement while lowering expenses and drawing in eco-aware clients. Our goal is to create a team dedicated to sustainable dining services, benefiting both our business and the environment. How do you measure the success and impact of your sustainability initiatives in the dining sector? Measuring the success and impact of our sustainability initiatives in the dining sector involves a comprehensive approach that encompasses both quantitative metrics and qualitative assessments. Key performance indicators (KPIs) such as energy and water consumption reductions, waste diversion rates, and carbon footprint calculations provide tangible benchmarks for evaluating our environmental footprint. Additionally, we employ qualitative measures such as guest feedback, stakeholder engagement, and employee satisfaction to gauge the broader impact of our sustainability efforts. Feedback from guests regarding their perception of our sustainable practices, their willingness to support these initiatives, and their overall satisfaction with our environmental stewardship plays a crucial role in assessing our effectiveness. Furthermore, we conduct periodic audits and assessments to ensure compliance with sustainability standards, track progress towards established goals, and identify areas for continuous improvement. Collaborating with industry experts, participating in sustainability certifications, and benchmarking against industry peers also contribute to validating the impact of our initiatives. Ultimately, by integrating quantitative data with qualitative insights and industry benchmarks, we strive to demonstrate measurable progress, foster transparency, and continuously refine our approach to sustainable dining practices. Are there any industry trends or innovations in sustainable dining that you are particularly excited about? The hospitality sector is always changing, with sustainable dining trends taking the lead. Food waste is being decreased and the overall dining experience is being improved by the incorporation of artificial intelligence and extended intelligence into operations. Even with today’s technological advances, a personal connection with guests is still crucial, and technology should enhance human interaction rather than take its place. Seasonal menus and local sourcing are growing in popularity as they provide fresh dining options while lowering carbon footprints and assisting local farmers. The popularity of plant-based and substitute proteins meets the needs of consumers looking for more sustainable and healthful options. Food waste is being converted into useful resources like compost and biogas by waste management technologies like anaerobic digesters and composting systems. These developments promote sustainability while upholding a customized level of hospitality. By staying ahead of industry trends and blending technology with human warmth, the hospitality industry can continue to deliver exceptional service and experiences to guests.
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22nd April 2024
03-June-2024
In this exclusive interview, we sat down with Vikas Sharma, the Area General Manager who steers the helm of hospitality excellence at Courtyard by Marriott, Surat. Vikas Sharma is an accomplished hospitality professional currently serving as the Area General Manager at Courtyard by Marriott in Surat. With over two decades of experience, Vikas excels in driving sales and enhancing profitability in competitive markets. Vikas's career highlights include significant contributions to Gujarat JHM Hotels, part of Auro Hotels, and AURO University Facility Management. He has played a key role in major projects such as the Convention Centre, JW Marriott Surat, Golf Club, and Golf Course, collaborating with renowned entities like Smallwood Stewart, HBA-Hirsch Bedner Associates, and Troon. Known for his strategic acumen and integrity, Vikas consistently surpasses budgetary targets while maintaining precise financial records. His self-motivation, resilience, and innovation have led to significant organizational success, including the opening of numerous full-service hotels across various cities over the past 25 years. Currently based in Surat, Gujarat, Vikas continues to lead with excellence, driving his organization’s vision and setting new benchmarks in the hospitality industry. What strategies would you implement to enhance guest satisfaction and loyalty within the competitive hospitality market of Surat? At Courtyard By Marriott Surat, our strategy for enhancing guest satisfaction and fostering loyalty in Surat's competitive hospitality market is focused on personalized experiences, exceptional service, and community engagement. We prioritize personalized guest experiences by understanding individual preferences through robust profiling systems, ensuring every interaction is tailored to their needs. Exceptional service is fundamental to our identity. We invest in training programs to empower our staff to exceed guest expectations, creating memorable moments at every touchpoint. Seamless booking and check-in processes, along with diverse culinary options, further elevate the guest experience, while loyalty programs offer exclusive benefits and rewards. Feedback mechanisms are in place to continuously improve, and we actively engage with the Surat community through partnerships and sustainable practices, reflecting our commitment to being more than just a hotel. In essence, at Courtyard By Marriott Surat, we aim to create exceptional experiences that inspire loyalty, making us the preferred choice for travelers seeking unforgettable moments in Surat's hospitality landscape. How do you prioritize and allocate resources effectively to ensure the smooth operation of various departments within the hotel? At Courtyard By Marriott Surat, our approach to resource allocation revolves around understanding departmental needs, fostering collaboration, and maintaining flexibility. We start by listening to our team members and managers to gain insights into their requirements. From there, we work together to develop comprehensive plans that consider budget constraints, staffing levels, and upcoming projects. Communication is key, as we encourage open dialogue between departments to ensure resources are utilized effectively. Regular monitoring of performance allows us to adjust as needed, while investing in training and development ensures our team is equipped to maximize resources. Ultimately, our goal is to create a seamless operation that delivers exceptional experiences for both guests and staff, positioning Courtyard By Marriott Surat as a preferred choice in the competitive hospitality market. In what ways do you foster a culture of teamwork and collaboration among staff members to achieve operational excellence? At Courtyard By Marriott Surat, nurturing a culture of teamwork and collaboration is foundational to our operational excellence. We prioritize open communication, encouraging dialogue and idea-sharing across all levels of the organization through regular meetings and feedback sessions. Our shared goals and vision unite staff towards a common purpose, fostering a sense of belonging and commitment. We actively promote cross-departmental collaboration, breaking down silos to leverage diverse expertise and perspectives. Recognizing and appreciating team efforts are integral; we celebrate achievements and individual contributions, fostering motivation and morale. Investing in training and development programs further strengthens teamwork, with initiatives focused on communication, conflict resolution, and leadership skills. Leadership sets the tone by exemplifying collaborative behaviours, inspiring staff to work together effectively. Through these efforts, we cultivate an environment where every team member feels valued and empowered, driving operational excellence and delivering exceptional experiences at Courtyard By Marriott Surat. How do you stay updated with industry trends and incorporate innovative practices to drive revenue growth and profitability? We prioritize staying ahead of industry trends and embracing innovative practices to drive revenue growth and profitability. To achieve this, we're deeply engaged with the pulse of the hospitality sector. We regularly connect with industry peers, attend conferences, and participate in forums to exchange insights and gather inspiration. Additionally, we keep a keen eye on technological advancements relevant to our field, leveraging tools and platforms that enhance guest experiences and streamline operations. Our team members are encouraged to contribute ideas and experiment with new approaches, fostering a culture of innovation and continuous improvement. By staying informed, collaborative, and adaptable, we ensure that Courtyard By Marriott Surat remains at the forefront of the hospitality industry, delivering exceptional experiences and driving sustainable growth. Describe your approach to developing and executing a comprehensive sale and marketing strategy to attract both corporate and leisure guests to the hotel. Our sales and marketing strategy aims to attract both corporate and leisure guests through a comprehensive approach. For corporate guests, we emphasize our modern facilities and business-friendly amenities, leveraging partnerships and customized packages. Leisure guests are enticed by our luxurious accommodations, culinary offerings, and recreational facilities, promoted through targeted campaigns and partnerships. Collaboration between sales and marketing teams ensures alignment and effectiveness in messaging and execution. We prioritize guest satisfaction and loyalty, delivering personalized experiences to encourage repeat visits and positive referrals. Continuous monitoring of market trends and guest feedback informs our strategy adjustments, ensuring agility and responsiveness to evolving needs. Our goal is to create a compelling value proposition that resonates with both segments, driving occupancy rates, revenue growth, and maintaining Courtyard By Marriott Surat's reputation as a premier hospitality destination. How do you effectively manage and mitigate operational risks, such as security concerns, health and safety regulations, and environmental sustainability, within the property? At Courtyard By Marriott Surat, ensuring the safety, security, and sustainability of our operations is a top priority. We take a proactive and comprehensive approach to manage and mitigate operational risks effectively. First and foremost, we prioritize the safety and security of our guests and staff. Our property is equipped with state-of-the-art security systems, including surveillance cameras and access control measures. Trained security personnel are on duty 24/7 to monitor and respond to any potential threats or incidents. In terms of health and safety, we strictly adhere to all regulations and guidelines set forth by local authorities and Marriott International standards. This includes rigorous cleaning and sanitation protocols, staff training on safety procedures, and regular inspections to ensure compliance. Environmental sustainability is also a key focus area for us. We have implemented various initiatives to minimize our environmental impact, such as energy-saving measures, waste reduction programs, and the use of eco-friendly products and materials. Our goal is to promote sustainability awareness among both guests and staff, encouraging everyone to contribute to our environmental efforts. What's your favorite aspect of working in the hospitality industry, and how does it motivate you in your role as the Area General Manager? One of the most fulfilling aspects of working in the hospitality industry is the opportunity to interact with guests from diverse backgrounds and cultures. Every interaction presents a chance to learn something new and gain insights into different perspectives. Engaging with guests allows me to hear their stories, learn about their travels, and understand their unique experiences. Whether it's a family on vacation, a business traveler attending a conference, or a couple celebrating a special occasion, each guest has their own story to share. Meeting people from around the world is incredibly enriching. It's fascinating to hear about their home countries, traditions, and customs. These interactions not only broaden my understanding of different cultures but also foster a sense of connection and camaraderie. This Interview is Published Exclusively on hospitalitynews.in.
In this feature, Ar. Anil Badan, Founder and Principal Architect at Studio B Architects shares insights on technology in the hospitality sector, boosting efficiency and guest satisfaction in hotels. Ar. Anil Badan, the visionary founder of Studio B, has made significant strides in the field of hospitality design, transforming his humble beginnings into a story of success and innovation. Originating from a small town in Jammu, Ar. Badan's journey into the world of architecture began with a strong affinity for design, which he pursued with unwavering dedication despite numerous challenges. Ar. Anil Badan's career is punctuated by significant milestones that underscore his talent and dedication in architecture. He gained recognition with Cloud Nine, Kolkata's pioneering nightclub project, followed by the successful creation of Ramada Plaza in Varanasi. Winning the interior design project for Dynasty Restaurant in Gurugram showcased his competitive edge. His work impressed industry leaders in Mumbai, leading to a crucial opportunity in Dubai, marking a turning point in his international career. Throughout, he has remained committed to creating accessible, functional, and aesthetically pleasing spaces, reflecting his perseverance and creativity in the architectural realm. Under Ar. Badan's leadership, Studio B has rapidly climbed the social ladder, taking on high-profile clients and making a significant impact in the hospitality sector. His creative and innovative mindset has been instrumental in the firm's success, and his projects reflect his dedication to excellence in design. How do you approach balancing the integration of smart technologies with the overall aesthetic and ambience of a hotel or resort environment? The key to including smart technologies with aesthetics lies in the idea of integrating them appropriately into the overall design. Firstly, the design should prioritise an unobstructed and clutter-free look. Smart lighting controls and entertainment systems should be included in the room’s design. Hidden design or built-in devices help to maintain a balanced look in the design, aligning with a minimalist look in design. Additionally, selecting technologies that complement the existing decor is essential. From programmed lighting solutions to smart music, each feature can enhance the ambience of the room. Collaborating with designers and tech experts can ensure a seamless integration and balanced style. In what ways do you see smart room automation systems evolving in the near future, and how can these advancements further improve guest satisfaction and operational efficiency? Advancements in Artificial Intelligence (AI) and machine learning will make their way into the design, efficiently adapting to the guest's preference. This will personalise the experience and minimise the manual effort. Further, IoT devices will add to the idea of smart rooms, allowing them to control more amenities in a single interface. From adjusting room temperature and lighting to ordering room service, it allows guests to enjoy the convenience and control over their environment. Moreover, enhanced connectivity and data analytics gather insights and offer solutions based on their preferences and behaviours. With the increasing emphasis on sustainability in the hospitality industry, how do you incorporate eco-friendly practices into the design and implementation of smart technologies? Smart technologies can enhance the idea of sustainability in the hospitality industry by elevating the impact of energy efficiency. Integrating energy-efficient fixtures and devices can be an inception to the same. Smart low-performance processors, LED lighting, and smart thermostats can reduce the overall footprint of the hotel. Moreover, renewable energy sources like solar panels and wind turbines integrated with IoT can save power and provide energy for seamless operations in the hotel. Using sustainable materials in construction can also align with environmental stewardship, reducing the carbon footprint of the hotel. Data privacy and security are paramount concerns when it comes to implementing smart technologies in hotels. How do you ensure that guest data remains protected while still delivering personalised experiences? Securing data in hotels is a key aspect when it comes to integrating smart technology. Begin with robust encryption that prevents unauthorised access and ensures that information is sensitive and confidential. Implementing a segmented network further isolates the guests’ data from other systems. Using strong authentication mechanisms and access controls allows only authorised personnel to access sensitive data. Additionally, conducting regular security audits and continuous monitoring can detect and respond to suspicious activities promptly. Implementing intrusion detection systems (IDS) and intrusion prevention systems (IPS) can offer enhanced security. Can you share your thoughts on the role of artificial intelligence and machine learning in shaping the future of hospitality design, particularly in terms of personalised guest services and operational optimisation? Artificial Intelligence and machine learning are changing the guest experience in hotels. These technologies analyse data and behavioural patterns, offering solutions according to their needs. For instance, smartphone-equipped AI can adjust lighting temperature, and entertainment options based on individual preferences. Machine learning algorithms can also streamline the check-in process, anticipate maintenance needs, and improve inventory management, ensuring a seamless guest experience. Additionally, AR and VR technologies offer immersive experiences along with real-time data on locality and other required data. As the hospitality industry continues to evolve, what emerging trends do you foresee in the integration of smart technologies, and how can designers stay ahead of the curve to meet evolving guest expectations? One of the rising trends is the inclusion of voice-control systems for a better experience. Assistants like Amazon Alexa or Google assistants are becoming central for a smart room design. Another trend is the aspect of sustainability and energy efficiency. Smart lighting systems and energy management systems enhance convenience and promote eco-friendly living. Integration of health and wellness technologies like air quality monitors and smart fitness equipment are making their way into hotel rooms, reflecting the idea of holistic wellness. This Interview is Published Exclusively on hospitalitynews.in.
In this exclusive interview, we sat down with Mr. Somesh Agarwal, Chairman and MD of Radisson Blu Palace Resort, Udaipur, to delve into the strategies and decisions that have significantly contributed to the success and growth of the resort. Somesh Agarwal, the Chairman and Managing Director of Rockwood Hotels & Resorts, is an entrepreneur with an indomitable spirit who continuously drives the world of hospitality forward. Growing up in Mumbai, Somesh pursued a Bachelor’s degree in Business Administration from the University of Virginia Tech in the USA and furthered his education at the University of California, Berkeley. Somesh Agarwal’s innovative vision has significantly transformed the global destination wedding sector. He is renowned for introducing the largest pillar-less banquet hall in Rajasthan, a groundbreaking achievement in the hospitality industry. His contributions to tourism and his pioneering initiatives have earned his hotels several prestigious accolades, including the 'Best Luxury Wedding Hotel' by India Travel Awards in 2017, 'Best Wedding Hotel' by India Hospitality Awards in 2017, and 'Best Venue for Indoor Weddings' by EWPC in 2018. Apart from his professional endeavors, Somesh is also known for his passion for sports and travel, reflecting his dynamic and multifaceted personality. As the Chairman and Managing Director of Radisson Blu Palace Resort, Udaipur, you've been instrumental in its success. Could you share some key strategies or decisions that you believe have contributed significantly to the growth and reputation of the property? In 2007 when I initiated my entrepreneurial journey, I knew Udaipur was the right place for me. It was an emerging tourist destination back then, but I could foresee the city’s growth in the hospitality industry. I wanted to contribute to its development while pursuing my dreams: building a palatial, one-of-its-kind property with 240 rooms. This led to the establishment of Radisson Blu Palace Resort and Spa in the city of lakes. When I look back in time, it fills me with gratitude and pride to see I have achieved what I envisioned several years ago. Even though I chose an unconventional path of building a luxurious hotel, I am happy that I followed my instincts and made the right decision. Today, Udaipur is well-positioned on the global tourism map and holds a prominent place in the wedding tourism market. The hospitality industry has always been a dynamic, competitive market. Hence, we were prepared for other players to test their waters in the market. We realized that there are only two ways to have an edge: innovation and differentiated offerings. With this vision in mind, our motto has always been to offer top-notch services to our guests and ensure they have a comfortable and memorable stay with us. Simultaneously, keeping a tab on the ongoing market trends and connecting with industry stalwarts has been a continuous process. This helps us gain better insights and understanding of the industry landscape and provides us with an opportunity to evolve accordingly to service our clients better. We have even upgraded our rooms with world-class furniture, exquisite décor, and palatial interiors to provide a royal experience. With the change in customers’ demands and industry trends, we have been prompt to adopt customization and personalization features. This approach complements our customer-first ideology and helps us cater to their diverse requirements. Customer-centricity forms the core foundation of our operations as this aspect is a deal breaker for any hospitality player. This is why, every business decision by the brand is taken keeping in mind their benefit. Whether it is a corporate offsite, MICE, weddings and related functions, or even leisure travel, we offer diverse services falling under the gamut of events and craft memorable experiences for our guests that they can cherish lifelong. Today, if it is arranging a specific color or variety of flowers, serving authentic local and global cuisines with exceptional culinary experiences, or including activities that add to the grandeur of events, we fulfil every wish of our customers and organize the event just the way they want. The hospitality industry has faced unprecedented challenges due to the pandemic. How did Radisson Blu Palace Resort, Udaipur, adapt its operations and offerings to navigate through these challenging times, particularly in the context of the destination wedding market? India is a big fat wedding market. Viewed as symbols of traditions wrapped in the glory of opulence and grandeur, they are synonymous with exceptional hospitality. People desire to host lavish weddings and create memories that they can cherish for their lifetime. We understand that for couples, D-day marks a significant milestone in their life’s journey, and our constant endeavor is to transform their dream weddings into reality. This approach sets us apart from our competitors and motivates us to give our best. The wedding industry has had a curvy graph ever since the pandemic. Owing to social distancing practices and Covid-related restrictions, there were operational hiccups, and we had to face several challenges. However, once the situation started resuming normalcy, we noticed various shifts and the market had to adapt to new norms. For instance, we moved from lavish weddings to intimate ceremonies and smaller gatherings. Making grand arrangements and curating experiences was a hurdle as businesses had come to a halt. Even manpower was an issue. This is when we took this as an opportunity and made certain modifications to our strategies to meet the customers’ demands. Thanks to our hardworking team and our vendors, by God’s grace, we were able to sail through the challenging time. Today, as the trend of grand weddings has made a comeback, their grandeur is increasing exponentially. Even the concept of destination weddings is becoming commonplace as couples prefer celebrating their union in a serene, picturesque location. We offer anything and everything under the umbrella of wedding services to add to the charm and glory of their weddings. Udaipur has emerged as a popular destination for weddings. What unique aspects or services does Radisson Blu Palace Resort offer to cater to this niche market, and how do you foresee this segment evolving in the coming years? Over the years, Udaipur has developed significantly. It has embraced hospitality players and given them an opportunity space to grow and prosper. Surrounded by the lush Aravalli range and dotted with lakes and stunning historic architectural marvels, the city provides breathtaking landscapes and natural views that serve as the perfect backdrop for weddings. Hence, it is considered to be one of the most romantic destinations to exchange vows. Additionally, Udaipur’s cultural heritage and amicable hospitality add up to its grandeur. It has become synonymous with grand-scale weddings and destination weddings, and our property is one of the top choices. We host 80-100 weddings annually and are known as one of the picturesque places for destination weddings. Overlooking Fateh Sagar Lake and the Aravalli range, we have the largest pillarless ballrooms in the state. Our indoor and outdoor event spaces are spacious and serve as the perfect venue for palatial sundowner weddings and related ceremonies. The palace radiates royalty and elegance with traditional architecture, a touch of contemporary décor, high-end facilities, alluring views and world-class hospitality. Whether it is decoration, curation of thematic events, or value-added experiences like royal welcome, romantic set-ups, butler services, personalized experiences, and rejuvenating spas - you name it, and you’ll find diverse services at our property. Udaipur offers the right balance of tradition, luxury, and hospitality and is the best destination for weddings. Standing strong as a witness of several celebrity and high-end weddings, Udaipur’s relevance will increase all the more in the times to come with the rise in the trend of destination weddings. Consumer preferences and expectations in the hospitality industry are constantly evolving. What are some key insights or trends you've observed in guest preferences, and how is Radisson Blu Palace Resort staying ahead to meet these changing demands? The hospitality industry has always been dynamic and competitive. But yes, the pandemic had a major role to play in bringing about a shift in the consumers’ preferences and expectations from the sector. However, there is a silver lining as well. Amid the changes, the market got an opportunity to evolve and adapt an innovative approach. This led to several changes in the hospitality industry, driving innovation and disruption. For instance, hygiene protocols and contactless technologies have become an integral part of the operational functions. Simultaneously, travel trends like workcations, staycations, weekend getaways, luxury vacations, recreational holidays, etc., are shaping the hospitality industry landscape. Eventually, value-added services extending beyond bed and breakfast, experiential travel, and personalization of experiences to cater to individual preferences and choices have redefined customer-centricity in the hospitality industry. The pent-up demand is driving the growth of the hospitality industry and we are moving from a linear approach of following day-by-day itinerary to experiential traveling. Hence, today, the focus is more on offering one-of-a-kind services like rejuvenating spas, wellness retreats, holistic well-being-focused programmes, recreational activities, romantic set-ups, yoga, meditation, etc. Guests not only demand but value such services as these add up to their holiday and stay experiences. In recent years, sustainability and eco-friendly practices have become increasingly important in the hospitality sector. How is Radisson Blu Palace Resort incorporating sustainability into its operations and guest experiences? Today's travelers are increasingly supportive of environmental conservation and make conscientious choices. As a result, sustainability is now a fundamental aspect of the tourism and hospitality industries. At Radisson Blu Palace Resort, we are an environmentally conscious brand dedicated to protecting the planet and giving back to the environment in every possible way. Aligned with this vision, we have implemented several operational modifications. Firstly, we have adopted renewable energy sources, such as solar panels from a plant near Bikaner, to reduce carbon emissions. This initiative is both cost-effective and energy-efficient. Additionally, we have established efficiency systems and guest awareness programs to promote water conservation. The palace is designed to ensure natural illumination in all meeting rooms and public areas. Moreover, all artificial lighting is sensor-based and utilizes energy-saving LED lights. Our commitment to sustainability extends beyond operations to personalized guest experiences. The interiors and decorative elements, such as puppets and wall décor, are handcrafted by local artisans. Even the personalized welcome notes from the General Manager are made from eco-friendly materials. We believe that these sustainability-driven initiatives not only help preserve Rajasthan’s heritage but also positively impact the socio-economic development of the surrounding areas. With the rise of digital technologies and online platforms, how has Radisson Blu Palace Resort utilized digital marketing and technology to enhance guest engagement and drive bookings, especially in the competitive landscape of the hospitality industry? In today’s digitally driven world, integrating new-age tech solutions is vital to ensuring operational efficiency and fulfilling customers’ demands. The hospitality industry is highly competitive and technology can be pivotal to improving guest engagement, driving bookings, and fostering customer loyalty and satisfaction. To share an example: we have introduced QR codes on our websites to help our guests navigate to the application, which gives them access to lucrative deals and exclusive app-only offers. Digital marketing is an essential component of our marketing initiatives. We follow a robust strategy to promote our property, showcase our achievements and milestones, and connect with customers by sharing real-time updates. These updates highlight event glimpses, preparations, venue set-ups, décor, high-end offerings, behind-the-scenes shots, and customer reviews. Such steps increase brand awareness and visibility, attracting potential customers. Customer feedback and reviews are crucial for improving our services. This is why we have a dedicated section on our website where valuable customers can share their feedback on their overall guest experiences and our tech platforms. Looking ahead, what are your aspirations and vision for the future growth and development of Radisson Blu Palace Resort, Udaipur? Are there any upcoming projects or initiatives that you're particularly excited about? Radisson Blu Palace Resort and Spa, Udaipur, is a well-known name in the hospitality industry. Our main focus is on business growth and expansion. In the short term, we aim to grow further in Rajasthan and become the top choice for events like weddings, corporate offsites, and leisure travel. We also plan to expand across India with a sustainable growth strategy. Our first step is launching Fairmont Palace in Udaipur, with new properties in Jaipur and Mumbai also in the works. Our property is 13 years old, so we decided it was time for a renovation to offer a warmer, more comfortable, and memorable experience for our guests. We have updated our banquet halls with the latest technology and done the same for our ballrooms, blending royal architecture with modern interiors and high-tech features. Next, we will redesign our in-house restaurants and add more rooms to the hotel. This Interview is Published Exclusively on hospitalitynews.in.
In this exclusive interview with Mr. Christopher Baker, we delve into the strategic leadership strategies, sustainability initiatives, and culinary innovations driving success at COLOURS OF OBLU's award-winning resorts, OBLU Xperience Ailafushi and OBLU SELECT Lobigili. How do you ensure that each property maintains its unique identity while still aligning with the overall brand values of the COLORS OF OBLU brand? Every resort within COLOURS OF OBLU brand is individually unique to its own with OBLU SELECT Lobigili being an adults-exclusive private island, that was recently crowned as the No.1 Luxury Hotel globally AND No.2 Hotel in the coveted Tripadvisor Travellers’ Choice Awards 2024, outshining its own remarkable achievement last year as the world’s ‘Hottest New Hotel.’ OBLU Xperience Ailafushi and OBLU SELECT Lobigili share access to Only BLU, the largest under-ocean restaurant in the Maldives. OBLU Xperience Ailafushi is a colourful resort that caters to all kinds of travelers with a plethora of activities for everyone to explore. In the Maldivian language of Dhivehi, ‘Aila’ means family, and ‘Fushi’ means Island while the Fushi Plan is designed in such a way that it creates a free-spirited Maldivian holiday experience for the modern travellers - be it family, friends, or couples. OBLU SELECT Lobigili leans towards a serene, romantic escape. From colourful sunsets to exotic under-ocean dining at Only BLU, from snorkelling at the marine-rich house reef to relaxing in the garden spa, you really have it all here. However, both properties uphold the COLOURS OF OBLU'S core values of being Vibrantly Colourful, Genuinely Authentic, and Refreshingly Friendly. OBLU SELECT Lobigili is an adult-only island that caters to only adults for an ultimate serene and private setting, where one can sink into unmatched comfort in your haven of elegant luxury. With both properties being located within proximity to Malé International Airport, how do you manage logistics and transportation to ensure a seamless arrival and departure experience for guests? To ensure a seamless arrival and departure experience for the guests we have dedicated team members from airport representatives to the transportation team to guide the guests throughout the journey and for any assistance they may require till they arrive at the resort. Also, to enhance their experience we offer contactless app-based check-in by using the resort QR code, therefore guests can complete the arrival formalities prior to their arrival. We also believe that clear communication channels and efficient logistics planning between teams, it help us to streamline the process without any hassle. As the General Manager of two distinct properties, how do you prioritize resources and initiatives to address the specific needs and challenges of each resort? As the General Manager responsible for managing two distinct properties, my primary goal is to ensure that our guests have an exceptional experience during their stay. To achieve this goal, I work closely with my experienced cluster team to evaluate the specific needs and challenges of each resort. The cluster team analyses guest feedback, satisfaction rates, market trends, and competition to gain a deep understanding of the unique needs and challenges of each property. Based on this analysis, we develop detailed plans that are designed to optimize guest satisfaction and ensure that each resort is operating at peak efficiency. Our plans include a range of initiatives, such as staffing and training programs, marketing strategies, and capital investments. We prioritize these initiatives based on the specific needs of each resort, which allows us to allocate our resources effectively and efficiently. One of the keys to our success is our proactive planning approach. We plan up to guests ahead, which allows us to stay ahead of the curve and anticipate potential issues or challenges. This allows us to take corrective action before any problems arise, minimizing disruptions and ensuring that our guests receive the highest level of service possible. Ultimately, our goal is to ensure that each and every guest has an unforgettable experience that exceeds their expectations. By prioritising our resources and initiatives based on the specific needs of each resort, we are able to achieve this goal and maintain our reputation as a leading destination for travelers. With OBLU SELECT Lobigili having a significant majority of women employees, could you elaborate on the initiatives in place to empower and support women in the workforce, particularly within the context of the Maldivian hospitality industry? COLOURS OF OBLU is a strong advocate for women's empowerment in the Maldivian hospitality industry. It's reflected right at the leadership level, with four out of eight General Managers being women. We actively support female employees through mentorship programs, leadership training, and flexible work arrangements. Additionally, OBLU SELECT Lobigili Resort has taken conscious steps to have women in its workforce. Sustainability is increasingly important in the hospitality industry. Can you share some initiatives implemented at both resorts to minimize environmental impact and promote responsible tourism practices? We implement sustainable practices across the CORE pillars of Community, Operations, Resources, and Environment. For instance, we organize under-ocean marine tours for school students from nearby local islands. Held at Only BLU Under Ocean restaurant, the sessions are conducted by an In-house Marine Biologist. Kids identify fish and corals, connecting with the country’s fragile ecosystem. We also invest in renewable energy, with the two resorts currently operating a renewable energy system boasting a capacity of 1222.59 kWp, comprising 712 panels across 16 roofs. Since transitioning to solar power (as of 2023), the resorts have generated 2,664,613 KWh of energy. This translates to 725,628 liters of diesel saved due to solar power. We've implemented several initiatives, such as repurposing plastic food racks into shoe racks and transforming Styrofoam boxes into planters. We also actively seek local suppliers to reduce our carbon footprint and support the Maldivian economy. Given the tropical island setting, fresh seafood is often a highlight for guests visiting the Maldives. How does each resort incorporate locally sourced seafood into their menus? We recognise that offering locally sourced seafood is essential for providing our guests with an authentic dining experience that celebrates the natural flavours and culture of the Maldives. To achieve this, while designing the menus, we prioritise dishes showcasing local fish and seafood and conduct rigorous quality control checks to ensure that only the highest quality seafood is selected for our menu. By working with local fishermen, we also support the local fishing community and promote sustainable fishing practices. Our talented chefs then use their culinary expertise to create innovative and flavourful dishes that showcase the natural flavours and textures of each seafood variety. We take great pride in presenting our guests with a diverse range of seafood options, including local favourites such as tuna, mahi-mahi, and red snapper. In addition to offering exceptional culinary experiences, we also recognise our responsibility to promote sustainability and minimize our environmental impact. As such, we are committed to reducing food waste and implementing eco-friendly practices in our kitchen. Overall, our goal is to provide guests with the highest quality seafood available while also supporting the local community and promoting sustainable practices. Both resorts likely cater to international guests with diverse cultural backgrounds. How do you ensure that the hospitality and service standards at each property accommodate the cultural preferences and expectations of your global clientele? We analyse the guest mix ahead of their arrival to determine their cultural background and preferences, including dietary restrictions and food allergies. Based on this analysis, our expert chefs tweak the menu to cater to the varying tastes of our international guests. Our menu features an extensive selection of dishes from the Indian Ocean, Asia, and International Cuisine, guaranteeing that we provide a comprehensive culinary experience that meets our guests' cultural expectations. Moreover, we provide extensive cultural and language training to our teams, which helps them to communicate effectively and respectfully with our guests from diverse cultural backgrounds. This training helps to foster an environment of mutual respect and understanding, which contributes to enhancing the overall guest experience. Could you share your vision for the future of both OBLU Xperience Ailafushi and OBLU SELECT Lobigili, and how you plan to continue delivering exceptional guest experiences and driving success for these properties? We have established a comprehensive feedback system, where we routinely collect and analyse feedback from our guests. We understand that the key to success lies in our ability to actively listen and respond to the needs and expectations of our guests. We also have weekly “Think Tank” sessions to identify areas where we can improve guest experience, and we work closely with our team to develop and implement improvement strategies. This Interview is Published Exclusively on hospitalitynews.in.
In this Exclusive Interview with Dr. Rathnaraj Livingston, we delve into his strategic initiatives at HostBooks, his approach to global business development, and his vision for the future of financial solutions. Dr. Rathnaraj Livingston's professional career spans various leadership roles across diverse industries. He served as the Chief Business Officer and Director of Global Business at HostBooks, Inc., where he led strategic business initiatives. Prior to this, he held the position of Global Business Head & Senior Director at the same company, contributing significantly to its global expansion. Dr. Livingston holds a Doctorate in Management Studies from the Indian Institution of Business Management & Studies. Before joining HostBooks, Dr. Livingston worked as the Sales Director at Rain Instant Pay and as the Associate Vice President South Asia at Hotelogix. He also served as the Vice President Sales at Winsar Infosoft Private Limited (WINHMS) and as the VP Sales and Marketing at Interlace India Private Limited. Throughout his career, Dr. Livingston has demonstrated a strong commitment to driving business growth and fostering strategic partnerships. Can you share some key initiatives you've implemented as Chief Business Officer - HORECA and Director of Global Business at HostBooks that have contributed to the company's growth and success in the Indian financial business? As the Chief Business Officer - HORECA and Director of Global Business at HostBooks, I have led key initiatives that prioritize the integration of advanced AI-driven analytics to improve financial reporting and decision-making capabilities significantly. This strategic focus has not only streamlined operations but has also enhanced our performance and adaptability in the rapidly evolving Indian financial landscape. Additionally, we have leveraged scalable cloud infrastructures to support a diverse range of customer needs, ensuring robust, secure, and efficient service delivery, which has been crucial for our growth in the financial sector. How do you approach developing and implementing worldwide business strategies to increase market share, revenue growth, and profitability for HostBooks on a global scale? In developing and implementing worldwide business strategies for HostBooks, we conduct a meticulous analysis of market trends and customer needs, coupled with an adaptive approach to product development. This strategic method has been instrumental in increasing our market share, boosting revenue growth, and enhancing profitability on a global scale. By focusing on creating flexible, innovative solutions that adapt seamlessly to various market dynamics, we position ourselves as a versatile and reliable partner in the global market. What methods do you employ to identify and capitalize on new markets, and how do you customize market entrance tactics for different regions and industries? To identify and capitalize on new markets, we utilize a comprehensive, data-driven approach encompassing detailed market research and competitive analysis. This information guides our customization of market entry tactics, which often involve forming strategic partnerships and adopting innovative distribution methods tailored to meet the specific needs of different regions and industries effectively. Could you share some examples of successful strategic partnerships or distribution methods you've established to expand HostBooks' global presence? One key example of our successful strategic partnerships is our collaboration with the hospitality industry to integrate our Business management solutions into their operations. This partnership has enhanced operational processes for our clients and expanded our global presence and market penetration. These strategic alliances are essential in improving our service offerings and facilitating significant growth and expansion into new markets. Among our valued clients are Royal Orchid, Deltin Hotel, Clarks Hotel, Sagar Ratna, and The Leela. How do you collaborate with cross-functional teams to ensure the smooth implementation of foreign business activities across diverse cultural dynamics, such as sales, marketing, operations, and product development? Ensuring the smooth implementation of our international business activities involves close collaboration with cross-functional teams. We emphasize alignment with local cultures and business practices through regular training and strategic planning sessions. This approach helps us effectively navigate the varied dynamics of international markets and ensures that our team members are well-prepared to manage and execute projects across different cultural backgrounds. With your extensive experience in various industries and regions, what insights do you bring regarding the unique challenges and opportunities in the BFSI, hospitality, healthcare, and government sectors? With over 20 years of experience across various sectors including BFSI, hospitality, healthcare, and government, I bring a deep understanding of the unique challenges and opportunities present in these industries. This extensive industry exposure is invaluable in developing customized solutions that address specific sector challenges and enhance operational efficiencies. In what ways do you leverage technology sales, marketing, and cloud solutions to drive business growth and meet the evolving needs of HostBooks' international clientele? We leverage cutting-edge technology in sales, marketing, and cloud solutions to ensure that our offerings are not only at the forefront of technological advancements but also intuitive and user-friendly. This strategic use of technology helps meet the evolving needs of our international clientele, driving business growth and ensuring our solutions are both effective and accessible. Looking ahead, what are your priorities and vision for maximising HostBooks' global presence and delivering outstanding value to customers internationally? Looking ahead, my priorities involve further enhancing the technological capabilities and market adaptability of HostBooks. Our vision includes expanding our global footprint and continuing to deliver exceptional value to our customers through innovative solutions, responsive customer service, and a commitment to ongoing improvement and excellence in the financial sector. This forward-looking approach is designed to ensure sustained growth and success in the global marketplace. This Interview is Published Exclusively on hospitalitynews.in.
Editor in Chief
20-May-2024
This summer, Nisha Sharma, Operations Director – India at Eight Continents Hotels & Resorts, delves into the growing trend of digital detox vacations. In her insightful article, "Digital Detox: Helping Guests Unplug and Relax this Summer Season," Sharma explores how hotels and resorts are offering innovative packages to help guests disconnect from their devices and reconnect with what truly matters. Read on to learn how stepping away from your screens can lead to a more balanced, rejuvenated, and fulfilling summer experience. Read the full article below. In our hyper-connected world, the allure of a digital detox is becoming increasingly compelling. As summer approaches, many hotels and resorts are seizing the opportunity to offer guests a chance to unplug, unwind, and reconnect with nature, family, and themselves. These digital detox packages are designed not only to provide a break from the constant barrage of emails, notifications, and social media but also to foster a deeper connection with the environment and personal well-being. The Concept of Digital Detox A digital detox involves refraining from using electronic devices such as smartphones, tablets, and computers. The goal is to reduce stress, improve mental health, and enhance the quality of life by disconnecting from the digital world and reconnecting with the physical one. For many, the incessant need to stay connected has led to burnout, anxiety, and a sense of constant distraction. Hotels and resorts that offer digital detox packages aim to combat these issues by providing an environment that encourages relaxation and mindfulness. The Rise of Digital Detox Packages The trend of digital detox vacations has been on the rise as people seek refuge from their demanding digital lives. Leading the charge are luxury hotels and resorts that offer bespoke packages tailored to help guests disconnect. These packages often include a mix of activities designed to engage guests physically, mentally, and spiritually. Activities Promoting Mindfulness and Well-being Central to these detox packages are activities that encourage mindfulness and present-moment awareness. These activities often emphasize the importance of being present and appreciating the natural world. Popular options include:- · Nature Walks and Hikes: Guided tours through scenic trails allow guests to immerse themselves in nature, promoting physical activity and a sense of tranquility. · Yoga and Meditation: These practices help guests center themselves, reduce stress, and improve mental clarity. · Art and Craft Workshops: Engaging in creative activities like painting, pottery, or knitting can be therapeutic and foster a sense of accomplishment. · Culinary Experiences: Cooking classes and farm-to-table dining experiences not only educate but also connect guests with the local culture and cuisine. · Wellness Treatments: Spa treatments, including massages and aromatherapy, offer deep relaxation and rejuvenation. The Benefits of Digital Detox The benefits of a digital detox are manifold. Physically, guests often report better sleep and less eye strain. Mentally, they experience reduced stress levels, improved mood, and a greater sense of well-being. The absence of constant notifications allows for uninterrupted thoughts and deeper, more meaningful conversations. Socially, guests find that they connect more genuinely with those around them. Without the distraction of devices, there is more room for eye contact, active listening, and heartfelt interactions. Additionally, being in a serene, natural setting often leads to a greater appreciation for the environment and a desire to protect it. Encouraging Digital Detox: Tips for Hotels and Resorts For hotels and resorts looking to implement digital detox packages, here are some tips:- · Create a Device-Free Environment: Encourage guests to hand over their devices at check-in and provide a secure place for storage. · Offer Engaging Alternatives: Design a variety of activities that cater to different interests and promote relaxation and engagement. · Educate Guests: Provide information on the benefits of a digital detox and how it can improve their stay. · Train Staff: Ensure that staff are supportive and knowledgeable about the digital detox concept, helping to foster a device-free culture. · Promote the Package: Use marketing channels to highlight the unique benefits of a digital detox vacation, attracting guests who are seeking respite from their digital lives. Conclusion As the demand for mindful travel experiences grows, digital detox packages offer a refreshing way for guests to disconnect from their screens and reconnect with what truly matters. By promoting such initiatives, hotels and resorts not only enhance the well-being of their guests but also contribute to a more balanced, mindful, and connected world. This summer, embracing a digital detox could be the perfect antidote to the stresses of modern life, offering families and individuals a chance to recharge and create lasting memories.
04-May-2024
This summer, as the bustle of city life grows ever more demanding, find your sanctuary in the tranquil hills of Mussoorie at The Brigadiers Cottage. Known as the Queen of the Hills, Mussoorie offers a refreshing retreat with its cool breezes and misty mornings, setting the stage for a perfect getaway at one of India’s most unique homestays. The Brigadiers Cottage is not just a place to stay; it’s a journey into a slower, more thoughtful way of life. Owned by Neetu and Aseem Varma, former corporate professionals who traded city life for the mountains, this cottage offers guests a rare blend of luxury and natural beauty. Their commitment to sustainable living is evident in every aspect of the cottage, from its organic farms to the free-roaming poultry and the melodious sounds of a nearby brook. Guests at The Brigadiers Cottage can experience the joys of farm life with a modern twist. Imagine starting your day collecting fresh eggs for breakfast or taking part in milking the cows. The farm’s produce, including fresh milk, ghee, and honey, is not only organic but also embodies the essence of Himalayan purity. For those looking to explore beyond the cottage, the Varmas suggest delightful local excursions. Whether it’s enjoying a picnic by the Yamuna River, with tables set up in the shallow waters, or exploring the vibrant Sainji village, known as the corn village of India, there is something for everyone. The cottage itself, nestled in lush greenery and designed with an eye for elegance, has hosted a variety of distinguished guests, from diplomats to Bollywood stars, each seeking a slice of peace away from the public eye. Its exclusivity and personal touch make it a preferred retreat for those in the know. If you're seeking a summer escape where you can unwind, explore, and reconnect with your loved ones, The Brigadiers Cottage in Mussoorie offers an unmatched experience. Plan a stay of at least three days to fully embrace the serene surroundings and the vibrant life of Mussoorie. Call to Action: Ready to experience the serene beauty and organic luxury of The Brigadiers Cottage? Visit our May issue of the e-magazine for a closer look at this enchanting destination and start planning your perfect summer escape. For more details and bookings, follow us on Instagram @brigadierscottagemussoorie or visit www.brigadierscottage.in. This article aims to entice readers with the charm and unique offerings of The Brigadiers Cottage, encouraging them to explore further in your e-magazine.
Meet Shwetha Rajashekar, a dynamic entrepreneur who has transitioned from a successful corporate career to revolutionising the desert landscape with India Sweet House. With over a decade of experience at prestigious companies like Goldman Sachs and Tesco, Shwetha brings a wealth of knowledge to her latest venture, aiming to make India Sweet House a globally recognized brand for authentic and sustainable Indian sweets. In an exclusive interview in our May e-magazine, Shwetha shares her inspiration for starting India Sweet House. The idea was born from her desire to celebrate and preserve India's rich culinary heritage by bringing traditional sweets made with organic ingredients to a broader audience. India Sweet House stands out for its commitment to quality and sustainability, sourcing ingredients from its own organic farm, Karma Farms, ensuring that every bite not only tastes good but also contributes to a healthier planet. Shwetha discusses the significant role of Karma Farms in maintaining the purity and freshness of their products, from dairy to ghee. This dedication to organic farming highlights a broader commitment to environmental stewardship, which is woven throughout their operations. Empowerment is also at the core of India Sweet House’s ethos. Shwetha proudly leads an all-woman team, ensuring that the company not only produces delicious sweets but also champions gender equality in the workplace. This empowerment extends to nurturing their talents and fostering an environment where women can thrive and advance. The article also touches on how India Sweet House balances tradition with innovation. While they cherish traditional recipes, they are not shy about introducing modern twists to suit contemporary tastes, ensuring their delights meet the palates of today’s diverse clientele. Curious about the blend of tradition and innovation that Shwetha Rajashekar brings to the table with India Sweet House? Learn more about her unique approach to preserving culinary heritage while advancing sustainability in our exclusive May feature. Discover the full story and get inspired by her vision in this month's issue of Hospitality News e-magazine. Don’t forget to follow us on Instagram at @indiahospitalitynews to stay updated with the latest trends and inspiring stories from the world of hospitality.
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