Hotelier Talks

Elevating Hospitality: Abhilash Kumar on Rosetta’s Journey to Excellence

Abhilash Kumar

01-March-2025

Elevating Hospitality: Abhilash Kumar on Rosetta’s Journey to Excellence

The hospitality industry is evolving, and at the forefront of this transformation is Abhilash Kumar, Corporate Head of Sales & Marketing at Rosetta Hospitality. In an exclusive interview with Hospitality News, he takes us through the brand’s expansion strategy, commitment to guest satisfaction, and future developments, setting new benchmarks in affordable luxury. Rosetta Hospitality has steadily expanded its footprint, with Elements by Rosetta – Varca, Goa serving as a key milestone in its journey. “This move has driven significant growth by boosting our visibility across multiple markets, including Mumbai, Bengaluru, Delhi, and even international audiences,” says Abhilash. He emphasizes how Goa’s global appeal has helped strengthen Rosetta’s presence in the luxury hospitality space. What sets Elements by Rosetta Goa apart? According to Abhilash, it’s a seamless fusion of comfort, exclusivity, and an immersive guest experience. From spacious rooms with pool access to Ouzo Delmar, their iconic beachfront restaurant, the property redefines affordable luxury with a focus on authentic Goan flavors and premium service. The conversation also delves into Rosetta’s approach to pricing and guest satisfaction. “Optimizing room rates during high-demand periods while maintaining our high standards ensures that our guests feel they are receiving exceptional value,” he explains. As corporate travel grows, MICE tourism plays a pivotal role in Rosetta’s strategy. With versatile event spaces, including a Grand Ballroom, boardrooms, and picturesque outdoor venues, the property caters to both corporate and celebratory events. Looking ahead to 2025, Rosetta is set to unveil Phase 2 of Elements by Rosetta Goa, featuring 68 luxurious suites, a grand banquet hall, a swimming pool, and expanded dining options. Additionally, the brand is exploring South Indian leisure destinations to expand its reach and deliver unique travel experiences. It was truly an insightful conversation with Abhilash Kumar, offering a glimpse into Rosetta Hospitality’s vision for the future. To read the full exclusive interview, check out the Hospitality News March Magazine on our website. Don't miss the chance to grab a physical copy and immerse yourself in more such industry-defining conversations!

BOYA: Redefining Luxury Dining with Bhawya Sahu

Bhawya Sahu

28-February-2025

BOYA: Redefining Luxury Dining with Bhawya Sahu

Luxury dining is more than just exquisite food—it’s an experience, a blend of ambiance, service, and culinary artistry. We spoke to Bhawya Sahu, the young entrepreneur redefining the fine dining scene with BOYA, his standout restaurant in Delhi’s Malcha Marg. Partnering with the celebrated Chef Augusto Cabrera, Bhawya has brought a Japanese-Peruvian fusion to the capital, crafting a menu that is as bold as it is refined. In our conversation, Bhawya shared how his global experiences in Europe and the U.S. shaped his approach to hospitality. From the use of seasonal ingredients to curating a guest experience that mirrors international luxury standards, BOYA stands apart as a world-class dining destination. Bhawya also emphasized how service is at the heart of luxury, detailing how BOYA’s team is trained to provide a seamless, personalized experience that rivals the world’s finest restaurants. Beyond food, Bhawya’s deep-rooted understanding of fashion and craftsmanship—influenced by his family’s background in the fashion industry—plays a role in BOYA’s aesthetic appeal. Every detail, from the interior design to the plating, is meticulously curated to exude elegance. We also dived into his vision for BOYA’s international expansion, the evolving landscape of fine dining in India, and why sourcing high-quality imported ingredients is a non-negotiable for him. For aspiring restaurateurs, Bhawya offers a simple yet powerful mantra: Stay true to your vision, focus on guest experience, and never compromise on quality. Want the full story? DM us to grab the March issue of Hospitality News Magazine or visit our E-Magazine for the complete interview!

What’s on the Menu for Pricol Gourmet’s Future? Siddharth Malhotra Breaks It Down

Siddharth Malhotra

28-February-2025

What’s on the Menu for Pricol Gourmet’s Future? Siddharth Malhotra Breaks It Down

When it comes to premium and casual dining, Pricol Gourmet Pvt Ltd is making waves across India, with a presence in Chennai, Delhi, Pune, Kochi, and Coimbatore. Siddharth Malhotra, the company’s Director of Operations, has played a crucial role in its remarkable growth—an 81.52% increase in revenue and a 115.51% jump in profitability within just a year. But what’s fueling this success? In a candid conversation, Siddharth reveals that Pricol Gourmet’s philosophy is about curating experiences, not just restaurants. The company’s diverse portfolio—from Savyarasa and Rasanai for South Indian flavors to Soy Soi, The New Punjab Club, Delish, Austin, and Origin—ensures that each brand offers something distinct. Their commitment to quality, innovation, and exceptional service is what sets them apart in India’s evolving dining scene. Technology is another game-changer. AI-driven supply chains, contactless dining, and personalized digital experiences are helping Pricol Gourmet stay ahead. But they’re not just about innovation—sustainability is a core value, with efforts focused on zero-waste kitchens, energy efficiency, and eco-friendly packaging. Looking ahead, Siddharth hints at bold new concepts, including experiential dining and interactive culinary spaces, positioning Pricol Gourmet as a leader in India’s future dining trends. Want to know more about Pricol Gourmet’s upcoming ventures and expert insights from Siddharth Malhotra? Grab the March edition of Hospitality News Magazine! DM us or visit our e-magazine for the full interview. 

Pasta Street’s Manish Kumar on Expanding Italian Dining in India

Manish Kumar

28-February-2025

Pasta Street’s Manish Kumar on Expanding Italian Dining in India

Pasta Street has carved a niche for itself in India’s casual dining scene, offering a slice of authentic Italian flavors with a modern touch. At the helm is Manish Kumar, Executive Director, who has been instrumental in shaping the brand’s journey since 2013. Under his leadership, Pasta Street has expanded from a single outlet in Bengaluru to multiple locations across India, with ambitious plans for further growth. We sat down with Kumar to discuss what has fueled Pasta Street’s success. He recalls the defining moment—the launch of their first Bengaluru outlet—where they realized the demand for high-quality Italian food in India. That confidence has propelled their aggressive expansion strategy, including the recent flagship restaurant in Delhi’s Punjabi Bagh, which he sees as a milestone in establishing a strong presence in Delhi-NCR, Gurugram, and Noida. But expansion is not just about numbers. Kumar emphasizes that authenticity is key, with Chef Gianluca Zorco curating a menu that stays true to Italian roots while subtly adapting to Indian tastes. From sourcing ingredients from Italy to maintaining high service standards, every detail is meticulously planned. Their focus on company-owned outlets rather than franchising ensures quality and consistency across all locations. As the Indian F&B landscape evolves, Pasta Street is adapting by offering vegan and gluten-free options, enhancing experiential dining with open kitchens and alfresco seating. Kumar also aims to bust myths about Italian food, showcasing its simplicity and diversity beyond just pasta. For a deeper dive into our conversation with Manish Kumar and what’s next for Pasta Street, grab your copy of the March HospitalityNews magazine oraccess the full interview in our E-magazine.

Redefining Hospitality & Real Estate: Gaurav Shetty’s Vision

Gaurav Shetty

28-February-2025

Redefining Hospitality & Real Estate: Gaurav Shetty’s Vision

In an exclusive interview with Hospitality News, Gaurav Shetty, the dynamic Managing Director of MRG Group, shares insights into the brand’s journey, vision, and future projects. With 11 hotels under his leadership and ambitious plans for 3,500 keys by 2035, his impact on the Indian hospitality industry is remarkable. From world-class hotels to pioneering real estate projects, his approach is shaping the future of luxury and accessibility in India. Gaurav Shetty’s leadership extends beyond hospitality—his vision for Goldfinch City in Mangalore is set to redefine urban living by integrating hospitality, retail, IT, healthcare, and residential spaces. A recipient of the Young Indian Entrepreneur Award from AsiaOne Magazine, his contributions continue to push the boundaries of innovation and guest experiences. Insights from the Industry Leader Sharing the factors behind MRG Group’s rapid growth, Gaurav emphasizes a people-first approach, strong partnerships, and a commitment to delivering world-class experiences. His upcoming projects include the Hilton Hotel & Convention Centre in Goa, JW Marriott Resort & Spa in Sakleshpur, and the Marriott Resort & Spa in Chikmagalur. With a global hospitality background, Gaurav seamlessly integrates international standards with Indian sensibilities, ensuring personalized experiences for travelers. His fine-dining brand, Sanadige, highlights India’s rich coastal cuisine, while his luxury hotels under brands like Marriott, Hilton, and Goldfinch bring elegance and comfort to guests. A Transformative Approach to Real Estate & Social Responsibility Beyond hospitality, MRG Group’s Goldfinch City is set to revolutionize urban development by creating a holistic ecosystem that blends work, leisure, and community living. His philanthropic efforts, including initiatives like Ahara and Neravu, reflect his belief in giving back to society, ensuring success benefits those in need. Gaurav’s leadership philosophy revolves around talent development, fostering a motivated workforce, and maintaining high service standards. His appreciation for luxury—whether in automobiles, fine dining, or personalized experiences—translates into the impeccable guest experiences crafted at MRG properties. The Future of Hospitality & Real Estate As the hospitality and real estate industries evolve, Gaurav Shetty is at the forefront of innovation. His expansion plans, commitment to integrated living spaces, and vision for guest-centric experiences are set to shape the future of these industries. It was a fantastic conversation with Gaurav Shetty, offering deep insights into the world of hospitality and real estate. Don’t miss the full interview in Hospitality News March magazine. Visit our website to get your digital copy or order a physical edition today!

Pioneering Hospitality Excellence: An Exclusive Conversation with Sarbendra Sarkar

Sarbendra Sarkar

28-February-2025

Pioneering Hospitality Excellence: An Exclusive Conversation with Sarbendra Sarkar

The hospitality industry is evolving at a rapid pace, and leading this transformation is Sarbendra Sarkar, an industry expert with deep-rooted knowledge in hotel operations, project development, business growth, and brand management. In an exclusive conversation with Hospitality News, he shares valuable insights on navigating the ever-changing landscape of the hospitality sector. From expanding into emerging markets to integrating cutting-edge technology while retaining the human touch, his vision is shaping the future of travel and hospitality. Sarbendra Sarkar’s journey in the industry is a testament to his strategic acumen and leadership. With an impressive background that includes an MBA and executive education from Cornell University, he has worked with some of the most prestigious hotel chains, gaining invaluable experience. Today, as the founder of Cygnett Hotels & Resorts, he is redefining midscale and budget hospitality in India, focusing on guest-centric innovations and sustainable business practices. In this insightful conversation, Sarbendra delves into the expansion strategy of Cygnett Hotels in tier-2 and tier-3 cities, where demand for quality accommodations is surging. He explains how a detailed market analysis guides location selection and how the brand tailors experiences to cater to diverse traveler segments, ensuring a seamless blend of comfort, affordability, and quality service. With the rapid shift toward digital transformation, Cygnett Hotels has introduced Cygnett CX, a technology-driven approach to enhancing guest experiences while maintaining the warmth of traditional hospitality. Sarbendra emphasizes that while AI and analytics are crucial in optimizing operations, they are not a substitute for the human connection that defines exceptional service. This balance of innovation and personalized service is a key factor behind Cygnett’s growing success. Looking ahead, Sarbendra discusses the rising demand for midscale and budget hotels in India. As travelers seek premium experiences at competitive prices, hotels are integrating smart technology, wellness initiatives, and sustainable practices to stay ahead of industry trends. Sustainability, in particular, is a major focus for Cygnett, with initiatives that go beyond reducing plastic waste to actively supporting local communities and responsible tourism. Cygnett’s growth is not limited to India. The brand is actively exploring international markets, with strategic expansion plans in Africa, Vietnam, Sri Lanka, and beyond. Sarbendra sheds light on the key markets that present immense potential and how Cygnett aims to make a mark on the global stage. For aspiring hoteliers and entrepreneurs, Sarbendra offers invaluable advice: success lies in embracing innovation while staying true to exceptional guest service. The hospitality industry is filled with opportunities, and those who adapt, innovate, and prioritize customer satisfaction will thrive. This engaging conversation with Sarbendra Sarkar provides a deep dive into the trends shaping the hospitality industry. To read the complete interview, get your Physical copy of Hospitality News March magazine on our website. Don't miss to visit the E-Magazine Section in our website to read the online edition of our March magazine and immerse yourself in more such industry-defining conversations!

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Vilas Pawar on Lemon Tree’s Franchise Success & Future Growth

Vilas Pawar

01-February-2025

Vilas Pawar on Lemon Tree’s Franchise Success & Future Growth

Vilas Pawar, CEO of the Managed & Franchise Division at Lemon Tree Hotels, is steering the brand’s ambitious expansion with a focus on an asset-light growth model. With an illustrious career spanning top hospitality brands like Taj Hotels, Hyatt, Radisson, and Choice Hotels International, Pawar brings a wealth of experience in franchise development. Recognized among the Top 50 Leaders in Franchising by Franchise India, he is now leading Lemon Tree’s push toward 20,000+ rooms in the next five years while maintaining high-quality service and operational efficiency. In his conversation with Hospitality News, Pawar discusses how Lemon Tree is tapping into Tier II, III, and IV cities, bringing quality accommodation to emerging markets like Chandausi, Marpalle, and Sri Ganganagar. He highlights the role of the Keys brand—Keys Prima, Keys Select, and Keys Lite—in driving franchise growth while maintaining flexibility. Pawar also delves into the company’s eco-friendly initiatives, ensuring sustainability remains at the forefront of their expansion. Technology is another game-changer for Lemon Tree, with AI-driven dynamic pricing, automation in revenue management, and an e-concierge system enhancing guest experiences. Pawar also sheds light on an unexpected strategy that has set Lemon Tree apart—On-Demand In-house Service Associates (ODIs), a unique approach that blends efficiency with personalized hospitality. As the franchising model gains momentum in India, Pawar believes it will play a significant role in shaping the future of the hospitality industry over the next decade. Want to dive deeper into his insights? Read the full interview in Hospitality News’ February issue! Subscribe today or DM us to order your copy.

Namu Kini on Making Veganism Mainstream in India

Namu Kini

01-February-2025

Namu Kini on Making Veganism Mainstream in India

Namu Kini is at the forefront of India’s vegan revolution. As the founder of Namu Recommends, she has built a thriving platform that champions plant-based businesses and sustainable living. Since launching the Namu Recommends Vegan Market in 2021, she has hosted 13 successful events, making veganism more accessible to the masses. Additionally, her work with the Veganuary Festival has created a vibrant space for individuals to explore and embrace a plant-based lifestyle. Beyond food, her efforts extend to fashion, eco-friendly products, and wellness, fostering a strong, conscious community. In an exclusive interview featured in our February magazine, Namu shares how her journey began as a simple initiative on Instagram and quickly transformed into a full-fledged movement. She recalls how her early markets had only a handful of stalls, yet the demand was so high that they sold out within hours. Today, her events host over 120 vendors, drawing thousands of attendees, including non-vegans who are curious about plant-based alternatives. She also discusses the challenges of mainstreaming veganism in India, emphasizing that while passion is important, vegan businesses must adopt strong market strategies to thrive. She highlights key milestones, such as having brands from her market supply dairy-free alternatives to Bangalore International Airport, proving the growing demand for plant-based options. For insights into Namu Kini’s inspiring journey, her vision for the future of veganism in India, and how she’s fostering a more sustainable world, read the full interview in our February edition of Hospitality News magazine.Subscribe today or DM us to order your copy.

Akshay Gupta of Tivoli Group: Shaping the Future of Luxury Hospitality

Akshay Gupta

01-February-2025

Akshay Gupta of Tivoli Group: Shaping the Future of Luxury Hospitality

In an exclusive interview featured in our February issue, Akshay Gupta, the Executive Director of Tivoli Group, takes us on a journey through the evolving landscape of luxury hospitality in India. Known for his blend of global education and local expertise, Akshay’s leadership has been instrumental in steering the renowned Tivoli Group toward sustainable growth and unparalleled guest experiences. Tivoli Group, established in 1988, is synonymous with luxury and elegance, offering a range of properties across India, from stunning wedding venues to exclusive resorts. Under Akshay's guidance, Tivoli has expanded its footprint with new properties in prime locations like Noida, Dwarka, and Jim Corbett. His approach to hospitality revolves around innovation, ensuring each property reflects Tivoli’s core values of elegance, sophistication, and personalized service. In the interview, Akshay discusses the importance of sustainability in today’s luxury hospitality market, highlighting how Tivoli’s eco-conscious initiatives, like energy-efficient systems and sustainable sourcing, are redefining the luxury experience. He also shares his vision for diversifying Tivoli’s offerings, such as the iconic 'The Upper HSE,' which seamlessly combines innovation and exclusivity, making it a go-to venue for high-profile events. Akshay’s leadership focuses on one core idea: delivering unforgettable experiences. Whether it’s a lavish wedding or a corporate gala, Tivoli Group’s attention to detail and commitment to excellence shine through. To discover more about Akshay Gupta’s insights on the future of luxury hospitality, sustainability, and his vision for Tivoli Group, read the full interview in the February issue of Hospitality News Magazine. Subscribe today or DM us to order your copy.

Sangu Chakra Hotels: Blending Heritage with Modern Hospitality

V. Vasudevan

01-February-2025

Sangu Chakra Hotels: Blending Heritage with Modern Hospitality

For decades, Sangu Chakra Hotels Pvt. Ltd. has been redefining hospitality in Tamil Nadu. In our February edition, we sit down with V. Vasudevan, Managing Director, to uncover the journey of this family-run legacy—from its humble beginnings in Tiruchirappalli to its transformation into Courtyard by Marriott and the restoration of the 120-year-old Chidambara Vilas. Bridging Heritage with Modern Comfort Mr. Vasudevan shares how Sangu Chakra Hotels preserves cultural authenticity while incorporating world-class amenities. Whether it’s the intricate Chettinad architecture at Chidambara Vilas or integrating solar energy and eco-friendly initiatives, the group ensures a seamless blend of tradition and innovation. A Smooth Transition to Courtyard by Marriott Rebranding Sangam Hotels in Madurai and Trichy to Courtyard by Marriott wasn’t just about luxury—it was about maintaining the signature warmth and personal touch that guests love. Mr. Vasudevan reveals how the team navigated this transition while upholding the brand’s legacy. Exciting Expansion Plans Looking ahead, Sangu Chakra Hotels is set to double its room inventory in Tamil Nadu with new projects in Chennai, Trichy, and Madurai. The biggest highlight? A 30-acre beachfront resort in Rameshwaram, an ambitious project catering to India’s growing luxury leisure market. Want to read the full story? Get all the insights and behind-the-scenes details in our February edition of Hospitality News Magazine! Subscribe today or DM us to order your copy.

Rajasthali Resort and Spa: A Royal Destination for Dream Weddings

Akash Agarwal

01-February-2025

Rajasthali Resort and Spa: A Royal Destination for Dream Weddings

Rajasthan has long been synonymous with grandeur, tradition, and romance. But what makes it the ultimate dream destination for weddings? In an exclusive feature of our February Magazine, Mr. Akash Agarwal, Owner of Rajasthali Resort and Spa, unveils how the resort transforms weddings into a regal affair, where every moment is a masterpiece. “As a venue, we don’t just host weddings; we craft stories that last a lifetime,” Mr. Agarwal shares. Rajasthali Resort and Spa stands as a perfect blend of history and opulence, captivating couples worldwide with its stunning architecture, expansive gardens, and the majestic Aravalli hills as its backdrop. Whether it’s a grand wedding in an opulent banquet hall or an intimate ceremony in the serene courtyards, Rajasthali offers an unmatched experience tailored to each couple’s vision. From the moment guests step onto the property, they are enveloped in an aura of royal charm. The intricate designs, exquisite décor, and tranquil water features create an immersive experience, transporting them to a world of regal splendor. “Planning a wedding is no small feat, but our dedicated team ensures every detail aligns with the couple’s dreams,” Mr. Agarwal adds. Personalized décor, bespoke catering featuring authentic Rajasthani flavors, and seamless execution make every wedding a grand spectacle. Beyond the festivities, Rajasthali offers a serene escape, allowing guests to unwind amidst lush greenery and luxurious accommodations. Whether it’s waking up to the sounds of peacocks or relaxing under a starlit sky, the resort ensures that every visitor experiences the ultimate in comfort and hospitality. “Rajasthali is more than just a venue; it’s a canvas where dreams take shape, creating timeless memories,” says Mr. Agarwal. With its unwavering commitment to excellence and a passion for crafting extraordinary moments, Rajasthali Resort and Spa continues to set new benchmarks in luxury wedding experiences. This was indeed an insightful conversation with Mr. Agarwal, offering a glimpse into the grandeur of Rajasthali Resort and Spa. To explore the full feature, visit the Hospitality News February Magazine on our website or grab your physical copy today!

Exclusive: CYK Hospitalities’ Success Secrets with Simranjeet Singh

Simranjeet Singh

01-February-2025

Exclusive: CYK Hospitalities’ Success Secrets with Simranjeet Singh

The food and beverage industry is constantly evolving, and staying ahead requires innovation, strategic planning, and a deep understanding of consumer preferences. Few understand this better than Simranjeet Singh, the Director of CYK Hospitalities, a firm that has transformed the F&B landscape by helping brands scale and sustain success. With years of experience, Simranjeet has worked with some of the biggest names in the industry, including Starbucks, KFC, and Burger King, helping them navigate market challenges, localize their offerings, and establish a strong presence in India. CYK Hospitalities doesn’t just consult; it builds brands from the ground up, providing services such as property leasing, brand strategy, and operational consulting. In an exclusive interview with Hospitality News, Simranjeet shares the key factors behind F&B success, emphasizing the importance of innovation, brand identity, and adaptability. He highlights the need for a data-driven approach, where brands understand consumer behavior and leverage technology-driven solutions to stay ahead. One of CYK’s standout success stories is Twisting Scoops, a brand that started as a small dessert kiosk in Chandigarh and, with CYK’s expertise, expanded to an 800 sq. ft. café in Singapore. This transformation is a testament to the right mix of strategy, creativity, and operational efficiency. The F&B industry is more competitive than ever, with changing consumer demands and increasing reliance on digital transformation. Simranjeet believes that for brands to thrive, they must embrace sustainability, invest in technology, and focus on customer experience. For a deeper dive into Simranjeet Singh’s insights and expert recommendations, check out the full interview in this edition of Hospitality News Magazine. Stay ahead of the curve—subscribe now to grab your copy!

Exclusive Interview with Ramanpreet Singh: Shaping the Future of Event Management with Innovation and Sustainability

Ramanpreet Singh

01-February-2025

Exclusive Interview with Ramanpreet Singh: Shaping the Future of Event Management with Innovation and Sustainability

In an exclusive feature for February edition of our Hospitality News magazine, Ramanpreet Singh, Vice President of Growth & Strategy at SKIL Group, shares his insights on the future of event management, shedding light on the exciting trends that are shaping the industry. With over 14 years of experience and a remarkable career trajectory, Ramanpreet’s journey is a testament to innovation, operational excellence, and empowering teams. He is now at the forefront of transforming event management in India, driven by technology and sustainability. “Creating unforgettable experiences is the heart of event management,” says Ramanpreet, emphasizing how the industry is evolving with rapidly changing expectations. One of the most transformative trends is tech-driven personalization. With the help of Artificial Intelligence (AI) and Machine Learning (ML), events are now tailored to meet individual attendee preferences. Personalized schedules, perfect networking matches, and unique experiences are creating a deep sense of value for every participant. Additionally, the advent of Augmented Reality (AR) and Virtual Reality (VR) is adding a whole new dimension to events. Whether it’s a virtual tour of a factory or a 3D showcase of a real estate project, these immersive technologies are creating unforgettable moments that seamlessly merge the physical and digital worlds. Ramanpreet also highlights the rising importance of sustainability in the industry. “Sustainability is no longer a choice; it’s a necessity,” he states, pointing to eco-friendly practices such as biodegradable decor and plantable invitations. The shift towards greener events is not only responsible but impactful, in line with initiatives like India’s Swachh Bharat Abhiyan. Post-pandemic, hybrid events have become the new normal, blending the best of both physical and virtual participation. This flexibility has significantly expanded the reach and accessibility of events while maintaining their traditional essence. “Hybrid events have been a game-changer for us,” says Ramanpreet, noting their growing significance in today’s landscape. As the industry evolves, interactive experiences such as live polls and gamification are taking center stage, further boosting engagement and providing valuable data. Advanced analytics now allow event organizers to gather real-time feedback, enhancing the event experience continually. At SKIL Events, Ramanpreet and his team are leading the charge in embracing these trends, ensuring every event is engaging, impactful, and memorable. “It’s an exciting time to be in this industry,” he concludes, adding that the journey of innovation and sustainability is just beginning. To read the full interview and discover how SKIL Events is shaping the future of event management, check out the complete feature in Hospitality News’ February magazine, available on our website and in physical copies.

Elevating Hospitality Excellence with R Jenif Chandru

R Jenif Chandru

01-February-2025

Elevating Hospitality Excellence with R Jenif Chandru

In an exclusive feature for our february edition of Hospitality News Magazine, R Jenif Chandru, the Executive Housekeeper at Le Royal Méridien Chennai, takes us behind the scenes of luxury hospitality, sharing his expertise on maintaining impeccable service standards. With a wealth of experience across esteemed brands, Jenif brings innovation, efficiency, and sustainability to the forefront of his operations. Jenif ensures that his team consistently upholds the highest standards of cleanliness and guest satisfaction through regular inspections, quality control checks, and ongoing training programs. His proactive approach to leadership fosters open communication and recognizes outstanding performance, aligning with Marriott’s brand standards. Innovative housekeeping efficiency is another of his strengths. He has implemented eco-friendly guest room supplies, sustainable practices, and cross-training programs to enhance flexibility and operational efficiency. These measures not only optimize workflow but also reinforce the hotel's commitment to environmental responsibility. When it comes to team development, Jenif emphasizes comprehensive onboarding, personalized coaching, and multi-skilling initiatives. Through mentorship programs and recognition-based motivation, he ensures his team remains engaged and dedicated to delivering exceptional service. Staying ahead of industry trends is crucial in hospitality, and Jenif remains at the forefront by attending conferences, networking with peers, and researching emerging cleaning technologies. His commitment to sustainability is evident in his initiatives, such as linen and towel reuse programs, eco-friendly cleaning solutions, and partnerships with like-minded suppliers. A positive work environment is integral to his leadership, with a strong focus on open communication, professional growth, and employee well-being. Additionally, his resource optimization strategies ensure high-quality service while maintaining efficiency and cost-effectiveness. In closing, Jenif shares valuable advice for aspiring hospitality professionals: adaptability, customer service excellence, and continuous learning are key to success in this evolving industry. This insightful conversation with R Jenif Chandru is featured in the Hospitality News February Magazine. Get your copy now or visit our website to read the full interview!

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