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Tarek Beheiry, a seasoned hospitality professional with over 20 years of experience across Asia, Africa, and Australasia, has been appointed General Manager of INNSiDE by Meliá Bangkok Sukhumvit. Leading the 208-room hotel, which rises 34 floors above Bangkok's vibrant On Nut district, Beheiry will oversee operations, ensuring a seamless guest experience. The hotel features a stunning transparent infinity pool, a rooftop tapas bar, and co-working spaces, catering to both business and leisure travelers. This role marks Beheiry’s debut with Spanish hospitality giant Meliá Hotels International, which has been expanding its footprint in Asia. He previously served as Regional General Manager of Ennismore New Zealand and held leadership roles at SO/ Auckland and Mondrian Seoul Itaewon. In Thailand, he managed W Koh Samui and held key positions at Sofitel Bangkok Sukhumvit and Pullman Bangkok Hotel G. His career began with Sofitel across Egypt, Australia, and Singapore before he transitioned to a general management role at Hotel G Singapore in 2017. He holds a Bachelor's degree in Tourism and Hotel Management from Helwan University, Cairo. “With his extensive experience in lifestyle hotels and resorts, Tarek is a collaborative and dynamic leader. He aligns perfectly with the spirit of INNSiDE by Meliá Bangkok Sukhumvit,” said Ignacio Martin, Managing Director Asia Pacific at Meliá Hotels International. Since its launch in July 2023, INNSiDE by Meliá Bangkok Sukhumvit has made a significant impact in the hospitality sector. Beheiry aims to maintain its leading position by focusing on exceptional service, facilities, and unique guest experiences. Part of a global collection of 48 urban and beach hotels, INNSiDE by Meliá is known for its blend of work and leisure experiences. With a strong presence in Southeast Asia, including Kuala Lumpur and Yogyakarta, the brand continues to grow internationally. For bookings and inquiries, visit melia.com, email reservation.innside.sukhumvit@melia.com. About Meliá Hotels International: Founded in 1956 in Palma de Mallorca, Spain, Meliá Hotels International operates over 400 hotels across 40+ countries under nine distinct brands. Recognized for its commitment to sustainability and excellence, Meliá is a leading force in the global hospitality industry. About INNSiDE by Meliá: INNSiDE by Meliá offers a collection of urban and beach hotels catering to modern travelers. Focused on sustainability and unique local experiences, the brand operates in top lifestyle destinations across Europe, Asia, and the Americas. Currently, there are 38 INNSiDE properties worldwide, with further expansion planned.
Meluha The Fern, Mumbai, has reinforced its leadership team with the appointment of Ameet Wagh as Director of Sales and Marketing and Clint Rodrigues as Director of Food & Beverage. Ameet Wagh, a seasoned sales professional, brings over two decades of experience in the hospitality industry. Before joining Meluha The Fern, he served as Vice President of Sales & Marketing at Fidato Hotels. His career journey began at Sterling Resorts, and he has held key positions with renowned hospitality brands like InterContinental Hotels, Sarovar Hotels, Pride Hotels, and Sun and Sand Hotels. Known for his expertise in revenue management, online sales, and strategic alliances, Wagh has successfully driven room revenues and hotel performance across various segments. Clint Rodrigues joins as the Director of Food & Beverage, bringing extensive expertise in F&B operations. He previously worked with Park Inn by Radisson Bournemouth, UK, and has held leadership roles at The Resort (Chalet Hotels Ltd.) and Holiday Inn (IHG Hotels) in Mumbai. Having started his career at JW Marriott Mumbai, Rodrigues has developed strong skills in strategic planning, cost control, and revenue maximisation. In his new role, he will oversee the hotel’s F&B operations, including Tiara, the 24-hour coffee shop; Vandal, the lounge bar; and Parabola. With these key appointments, Meluha The Fern is set to enhance its guest experience, operational efficiency, and market presence in Mumbai’s hospitality sector.
India has slashed tariffs on bourbon whisky imports from 150% to 100%, a move that will benefit American liquor brands like Jim Beam. The tariff revision, which was notified on February 13 but gained media attention later, comes amid intensifying criticism from former U.S. President Donald Trump regarding India's trade policies. Trump, who recently met Indian Prime Minister Narendra Modi at the White House, has repeatedly called out India’s high import duties as unfair to American businesses. He also announced a reciprocal tariff policy targeting countries imposing heavy levies on U.S. exports. The new structure imposes a basic customs duty of 50% with an additional 50% levy, bringing the total duty to 100% for bourbon whisky. Other imported liquor products remain unchanged at 150% tariffs. Experts believe the decision reflects India's willingness to adjust trade policies for strategic partners. Pratik Jain, partner at PwC India, noted that the move could signal India’s openness to tariff revisions for key allies. India’s $35 billion spirits market is home to major global players like Diageo and Pernod Ricard, who have long criticized the country’s high import tariffs. Vinod Giri, Director General of the Brewers Association of India, stated that while bourbon whisky holds symbolic trade value, the decision is likely aimed at easing tensions with the U.S. and preventing retaliatory trade measures. As India seeks deeper integration into the global economy, the reduction in bourbon whisky tariffs may be the first step in broader trade realignments.
Conrad Bengaluru has appointed Resham Gupta as its new Director of Human Resources. With an extensive career spanning 16 years in the hospitality industry, Gupta brings a deep understanding of talent management, employee engagement, and fostering an inclusive workplace culture. Gupta’s journey in human resources began as a management trainee at Radisson Alibaug, followed by HR roles at ITC Fortune and Travel Food Services. She then dedicated eight years at Taj Hotels, holding managerial positions and serving as Head of Department (HOD) across two properties. Before joining Conrad Bengaluru, she was associated with ITC Luxury Collection Hotels, where she further refined her leadership and strategic HR expertise. A People-Centric Leadership Approach Gupta is known for her transparent and accessible leadership style, focusing on building a work environment where both employees and the organization thrive. She is passionate about fostering inclusivity, well-being, and innovation in HR practices, ensuring that Conrad Bengaluru remains a top employer in the hospitality sector. "I am thrilled to join Conrad Bengaluru and contribute to an environment where people feel valued, empowered, and motivated. My focus will be on nurturing a culture of inclusivity, well-being, and excellence," said Resham Gupta on her appointment. Beyond HR: A Passion for Travel and Mythology Outside of work, Gupta is an avid traveler who enjoys exploring new cultures. She has a deep interest in mythology and loves reading or listening to podcasts on the subject. A strong advocate for family values, she cherishes time with loved ones and believes in the power of small surprises to strengthen personal and professional relationships. With her experience and people-first approach, Gupta’s leadership is set to enhance Conrad Bengaluru’s workplace culture, making it a more engaging and dynamic environment for employees.
For over 15 years, Dook International has been a trusted name in CIS travel, offering seamless travel experiences across Azerbaijan, Georgia, Russia, Armenia, Kazakhstan, Kyrgyzstan, and more. What started as a modest venture in Uzbekistan has now grown into a leading travel agency, with an extensive network of 10,000+ travel agents and offices across nine countries. A Legacy of Trusted Travel Solutions Dook International has proudly served over 500,000 travelers and 500+ corporate clients through its MICE (Meetings, Incentives, Conferences, and Exhibitions) segment. The company’s commitment to delivering exceptional service has cemented its reputation as a go-to travel partner for CIS destinations. "Travel is about more than just visiting new places; it's about creating lifelong memories. For 15 years, we've been dedicated to making CIS travel easy and unforgettable for our clients," said Gopal Kapoor, Director of Dook International."As we continue to grow and innovate, our mission remains to provide extraordinary travel experiences that inspire and connect people worldwide." Strategic Expansion with Ease My Trip To meet the evolving demands of modern travelers, Dook International has partnered with Ease My Trip, further expanding its market reach and enhancing its service offerings. Operating from its registered office in Delhi, the company boasts a dedicated team of 250+ employees, working tirelessly to craft unique and personalized travel experiences. The Road Ahead As Dook International looks to the future, it remains committed to exploring new destinations, enhancing travel experiences, and strengthening its foothold in the CIS region and beyond. With innovation and customer satisfaction at its core, the company continues to set new benchmarks in the travel industry.
Juhi Koranga - A Kumaoni Woman Promoting Indigenous Mountain Tourism.
Juhi Koranga - A Kumaoni Woman Promoting Indigenous Mountain Tourism. In the days of yore, the Kumaon region, Almora and its surroundings used to be a quiet, sleepy Himalayan outpost, blessed with magnificent Himalayan vistas and a trading hub. The eerie silence of the Himalayas and the pristine mountain environ has for a long time been luring writers, poets and artists to rejuvenate themselves. It goes without saying that creative people find the Kumaon Himalayas (Almora and beyond) particularly conducive for creative pursuits and have found fulfilment here. Off late, the stupendous cultural diversity, aka Indigenous culture of the Kumaon region has touched the chord of today’s discerning traveller. Needless to say, a journey through the rugged Kumaoni mountain landscape is a stellar experience, an assault on your senses through culture, cuisine, history, heritage and dance. In a world reeling under global warming and climate crisis, the Indian state of Uttarakhand comes as a breath of fresh air. With the snow capped high Himalayan peaks like Nanda Devi(7816m), Chaukhamba(7138m), Panchchuli(6904), Trishul(7120m).....standing like sentinels, the peace loving people of Uttarakhand along with the state government’s nodal Tourism department have taken a vow to protect the state’s fragile Himalayan ecosystem through a series of eco-friendly measures like encouraging home stay options in lieu of the commercially profitable multi-storied apartment hotels, promoting immersive holidays with the stress on taking tourism to the villages and hamlets; the idea is to make tourism ecologically sensitive and thereby offer high value experiences. In the Post Covid world, visitors worldwide have unequivocally shown preference towards visiting Carbon Neutral destinations, where nature is pristine, the culture unscathed by modernity and distinctive cultural traits are well preserved. No wonder, the Kumaon Himalayas (Almora & surroundings) is the melting pot of tribal/indigenous people – Tharus, Bhutiyas, Jaunsaris, Buksas and Rajis, whose fascinating lifestyle, belief systems, cuisine, jewellery design and folklore have all endeared themselves within the minds of today’s discerning travellers. Embarking on a Tribal Tour of Kumaon Himalayas could be life changing and transformative. Out here, travel is slow. The essence is on immersion and engagement with the local folks. The roads are intimidating, yet, the natural vistas, flora and fauna are just fabulous. Sometimes, you keep hiking for hours together with not a soul to be seen! Each tribe is unique with their own set of belief systems in place. For Instance, the Tharus are matrilineal and women are the torchbearers of society. The colourful Jaunsaris on the other hand are one of the world’s last remaining Polyandric societies. The Bhotiyas are distinctive with their Tibeto-Mongoloid features and are expert weavers. My good friend Juhi Koranga who hails from the bewitching hill station of Almora has been guiding visitors from affluent Western countries like USA,UK, Canada, Australia and Germany through her company – Kumaon Safar and Oh God! most of her guests are repeat visitors to Kumaon, which speaks volumes about the regions astonishing beauty and surreal charm. Visitors from abroad who come in search of peace and solitude are provided high quality accommodation in rugged Kumaoni Wooden cottages on self-service basis. Julia Koranga’s itineraries are quintessentially curated for Slow Travel/Conscious Travel. She takes extra care in choosing the cottages. All the windows and balconies offer 360 degree uninterrupted views of the stunning snow covered Himalayan peaks. In the cozy confines of these Kumaoni Mountain Huts, the good old times resonate gracefully. As the red molten ball dips across the Himalayan vistas, it is time to huddle together besides the crackling fireplace, strumming your Guitar, and indulge in your favourite tipple. The all pervading peace inside and the snowfalls outside is nature’s invitation to you, reminding you yet again those immortal words of Roger Ebert – “The very fact of snow is such an amazement”. Juhi Koranga’s untiring efforts to showcase not just the Kumaoni Himalayas, but, also the stupendous tribal diversity of the region is beginning to have a positive rub-off effect on the village folks, particularly Sitlakhet and Balsa Gaon. These picturesque villages receive a regular stream of visitors from abroad, which has metamorphosed into a precious bond of friendship. The stellar element of this unique friendship bond is that there is no superfluous demands imposed on the village communities. Discerning visitors appreciate the fact that the Kumaon Himalayas is earmarked for “Slow Tourism/Immersive Tourism” and they want the villages to retain their original, centuries old charm. Although, transportation and roads remain below par, yet there are no complaints; the cultural immersion into the Kumaoni folklore, legends and traditions are far more important. Indeed, what a joy it is to see local folks engaged in serving HNW guests from abroad, some of whom are millionaires in their own rights, partaking the local food prepared so lovingly by the womenfolk, while the men are busy guiding visitors on trek, hiking to remote hamlets and offering them every possible help enroute. With fulfilment writ large on her face, apart from overseeing the Indegenous Tourism operations from her cozy mountain home in Almora and the wellbeing of the her team, Juhi is focussed in ensuring a “No Nonsense” approach when it comes to the question of preserving Kumaon’s fragile Himalayan eco-system and Indigenous diversity. According to Juhi – “In spite of the onslaught of modernity Kumaoni people have fiercely kept its biodiversity protected, vehemently forsaking attempts of commercialization of the tourism phenomenon. I come from a Fauji family and my step grandfather Late Dewan Singh Koranga and later on Shri Nandan Singh Koranga, the later in particular served with great distinction in one of Indian Army’s oldest and most decorated infantry unit – the Kumaon Regiment.” On a typical jungle safari to Binsar Wildlife Sanctuary, Juhi can be seen in an hyper excited mode – crafting the itinerary, route to be followed during the Safari, Kumaoni villages to visit, checking the condition of the 4x4 Wheel drive vehicles, arranging the logistics like tents, food etc... In short, Juhi’s pre-Safari preparedness is worth emulating as she leaves nothing to chance, knowing fully well that one mistake on those treacherous wilderness trails in Binsar could be disastrous! The Kumaon region might not be on the bucket list of travelers, yet, it is unputdownable and off the beaten track. No other Himalayan zone in India offers the kind of Himalayan spectacle – an uninterrupted sight of a 300 Kms. stretch with powdery peaks like Nanda Devi, Nanda Kot, Kedarnath, Panchachuli...... all lined up as if a beauty pageant was on! The Kumaoni culture and adventure experience is very well summed up by Juhi herself – “My late step grandfather Shri Dewan Singh Ji was fortunate to enough to spend a lot of time with Jim Corbett at a time when the entire Kumaon Himalayas was infested and terrified with dangerous Maneaters (Tigers and Leopards). We grew up listening to stories about Corbett’s courage in confronting the Big Cats. However, for us Kumaonis, we do not consider Tigers and Leopards as predators; rather, we believe that their presence is an indication that our ecosystem is healthy. Perhaps, this attitude originated from the great Hunter-turned – Conservationist Jim Corbett himself, who first instilled in us the need to be sympathetic to the Big Cats”. 10 Stellar Reasons to Visit Uttarakhand: Uttarakhand is India’s spiritual capital and blessed with countless pilgrimage sites like Dev Haridwar, Rishikesh, Kedarnath, Gangotri, Yamunotri. Rishikesh is considered to be the Yoga Capital of the world. The highest peak of India - Nanda Devi (7816m) is in Uttarakhand. Uttarakhand is home to two UNESCO World Heritage Sites, the Valley of Flowers and Nanda Devi National Park. “Lake District of India”, Nainital is India’s very own Lake District. There are two famous mountaineering institute which is in Uttarakhand - The Nehru Institute of Mountaineering situated in Uttarkashi and Pandit Nain Singh Surveyor Mountaineering training institute situated an altitude of 2200 m in Munsiyari, Uttarakhand. The state is home to two of the most sacred rivers in Hinduism – the Ganges and the Yamuna. The origin of the Ganges is the holy mountain Gangotri, while the origin of the Yamuna is the holy lake Yamunotri. The two rivers originate from different parts of the state. Jim Corbett National Park of Nainital district is the oldest national park in India which was established in 1936 for the protection of the Royal Bengal Tiger. The park is situated at the foothills of the Himalayas in the Nainital district of Uttarakhand. The first Agriculture University of India “Govind Ballabh Pant University” which paved the way for the Green Revolution of India was established in 1960 in Pantnagar. Geo-strategically very important as Uttarakhand shares its international border with China in northeast and Nepal in southeast. Length of international border shares with China is 463 Km and that along Nepal is 303 Km. Total international border length of Uttarakhand is 766 Km. For Further information on Immersive Indegenous trips to Kumaon Himalayas Almora/Ranikhet/Champawat, please feel free to get in touch with – Juhi Koranga, Kumaoni Safar, Village – Dhamas, Sitlakhet Road, Dhamas. Uttarakhand – 263601 Mob - +91-7505001510 Written By: Subhasish Chakraborty Travel Journalist
Escape to Luxury and Nature This Festive Season with Mookanana Resorts
As the festive season and long weekends approach, Mookanana Resorts invites you to experience a perfect blend of nature, luxury, and relaxation at two stunning destinations—Mookanana Jungle Resort and Spa, Sakleshpur and Elements by PnT Hotels. Mookanana Jungle Resort & Spa, Sakleshpur Nestled in the heart of Karnataka's breathtaking Western Ghats, this serene retreat spans 100 acres of lush coffee plantations, offering the ultimate escape for families, couples, and nature enthusiasts. Starting Price: ₹8,400 per night (for 2 adults) Highlights: Uniquely designed, elegant accommodations World-class spa and wellness treatments Nature trails, plantation tours, and tranquil surroundings Exclusive dining with a mix of local and international cuisine Elements by PnT Hotels For those seeking a tropical getaway with a festive flair, Elements by PnT Hotels offers a luxurious escape amid the picturesque Western Ghats. Highlights: Lakeside relaxation with upscale accommodations Access to pristine Mookana Mane waterfalls Infinity pool and exquisite Tulu & Mangalorean dining Vibrant New Year celebrations in a laid-back atmosphere Whether you're looking for a peaceful retreat in the Western Ghats or a lively tropical experience, Mookanana Resorts ensures unforgettable holiday memories this festive season. Book your stay now and elevate your weekend or festive getaway with unparalleled comfort and natural beauty at Mookanana Resorts! For more details, visit mookanana.com and follow @mookananaresort on Instagram.Article contributed by Rakesh T Shankar, Bangalore, India.
The Unspoken Truth: Challenges Facing Hotel Management Education
BRIEF INTRUDUCTION TO MANAGEMENT Management studies encompass various disciplines that focus on Planning, Organizing, leading, and controlling of organizational goals. Indian Management studies guru one such leader lived from 350 to 275 B.C. and his teachings make sense for the business world today. This person was Chanakya. Chanakya wasn't just the advisor to a king, he was actually a king maker. He was a religious scholar, economics wizard, and military strategist, all rolled into one. KEY MANAGEMENT CONCEPT 1. Leadership 2. Motivation 3. Communication 4. Decision – Making 5. Problem Solving 7. Team Work 8. Innovation 9. Corporate Social Responsibility (CSR) 10. Emotional Intelligence All these management Syllabus Studies provides a foundation for understanding organizational behaviour, strategy, and operation, if you look at these qualities are needed to became Successful hospitality management Professional Hotel and Catering Management (HCM) is often perceived as less complex compared to traditional science or Social science degree like BSc (Maths, Physics, Chemistry, Sociology, etc.). However this perception overlooks the unique challenges and complexities of the Hospitality Industry. WHY HOTEL and CATERING MANAGEMENT IS CONSIDERED MANAGEMENT STUDIES: Because the fact is Compare to any other studies HM Management courses are integrated to INTERDICIPLINARY APPROACH: Hotel Management Combines business, social science, and practical skills to manage hospitality operation SERVICE ORIENTED INDUSTRY: Hospitality requires managing human interactions, emotions, and experiences, making it inherently complex. OPERATIONAL COMPLEXITY: Hotel and Restaurants involve managing multiple departments (Front Office, Food and Beverage Housekeeping, etc.). Supply chain and logistic STRATEGIC DECITION – MAKING: HCM professional must balance financial, marketing, and operational strategies to ensure profitability 5. LEADERSHIP AND TEAM WORK: Effective management of diverse teams, conflict resolutions, and leadership qualities are crucial ADAPTABILITY AND PROBLEM SOLVING: Hospitality professionals face unpredictable situations, requiring creative problem solving and adaptability COMPARING WITH TRADITIONAL DEGREES: While traditional degrees focus on theoretical foundations, Whereas HCM emphasizes practical application and hands on training SIMILARITIES WITH OTHER MANAGEMENT STUDIES: Business principle: HCM shares commonalities with business management, marketing, and finance Organizational Behaviour: understanding human behaviour, motivation, and team work is essential Strategic management: HCM professionals develop strategic plan to drive business growth UNIQUE ASPECT OF HOTEL AND CATERING MANAGEMENT Service Quality management Customer Relationship management Food and Beverage management Event Management Hospitality and law regulations Therefore Hotel and Catering is indeed a management study that requires unique blend of business acumen, practical skill, and interpersonal expertise. While it may differ from traditional science or social science degrees, HCM presents its own set of complexities and challenges Hence it’s clear that Hotel Management studies Separating “FACT from Fiction” Hotel Catering Management (HCM) is NOT inherently simple or easy compare to any other degree The title “Management studies” reflect the interdisciplinary approach and strategic decision – making involved HCM professional require a distinct set of skills, Knowledge and competencies to excel in the hospitality industry Therefore, all I request my fellow student who joined to study Hotel Management –that you got an admission but, fact is Supply and demand elasticity plays, due to high demand of employment opportunities in this industry will never fade, If Admission criteria tighten with aptitude test then the level of this course may go high. Further those who join with inadequate idea of HCM read carefully request to understand the fact change yourself, “the truth About Hotel and Catering Management Education “Expectation vs Reality” if you fail to understand that may lead fail to concentrate your studies, that Difficult to meet the industry demands you may not be fulfil your dream in Hospitality Industry. I also request to NCHMCT accreditation and strict regulation, and the role of AICTE and UGC to take further step to promoting Hospitality, Hotel and Catering Management courses are rewarding career and find the way to reach out the bright students choose the course What will be the Conclusion and Solution? Raise the awareness: we must engage the people and acknowledge the Issue, I hope and believe my article may raise the awareness that, motivate the educators and policy maker to to implement reforms further I request the help in this noble cause. What is Management Studies? Why Do We Call Hotel and Catering Study Management? Brief Introduction to Management: Management studies encompass various disciplines focused on planning, organizing, leading, and controlling organizational goals. One of the earliest Indian management gurus was Chanakya, who lived between 350 and 275 B.C. His teachings remain relevant in today’s business world. Chanakya was not only an advisor to a king but also a kingmaker. He was a religious scholar, an expert in economics, and a military strategist, all combined into one. Key Management Concepts: Leadership Motivation Communication Decision-Making Problem-Solving Teamwork Innovation Corporate Social Responsibility (CSR) Emotional Intelligence These management concepts provide a foundation for understanding organizational behavior, strategy, and operations. If you look at these qualities, they are also essential to becoming a successful hospitality management professional. Hotel and Catering Management (HCM) is often seen as less complex compared to traditional science or social science degrees, such as BSc in Mathematics, Physics, Chemistry, or Sociology. However, this perception overlooks the unique challenges and complexities of the hospitality industry. Why Hotel and Catering Management is Considered a Management Study: Here are the reasons why Hotel and Catering Management is classified as part of management studies: Interdisciplinary Approach: Hotel Management combines business, social science, and practical skills to manage hospitality operations. Service-Oriented Industry: The hospitality sector requires managing human interactions, emotions, and experiences, making it inherently complex. Operational Complexity: Hotels and restaurants involve managing multiple departments, such as Front Office, Food and Beverage, and Housekeeping, along with supply chain and logistics. Strategic Decision-Making: HCM professionals must balance financial, marketing, and operational strategies to ensure profitability. Leadership and Teamwork: Effective management of diverse teams, conflict resolution, and strong leadership qualities are crucial. Adaptability and Problem-Solving: Hospitality professionals often face unpredictable situations, requiring creative problem-solving and adaptability. Comparing HCM with Traditional Degrees: While traditional degrees focus more on theoretical foundations, HCM emphasizes practical application and hands-on training. Similarities with Other Management Studies: Business Principles: HCM shares many principles with business management, marketing, and finance. Organizational Behavior: Understanding human behavior, motivation, and teamwork is essential in both fields. Strategic Management: HCM professionals develop strategic plans to drive business growth. Unique Aspects of Hotel and Catering Management: Service Quality Management Customer Relationship Management Food and Beverage Management Event Management Hospitality Law and Regulations Conclusion: Separating "Fact from Fiction" in Hotel and Catering Management: Hotel and Catering Management (HCM) is NOT inherently simple or easier compared to other degrees. The term “Management Studies” reflects the interdisciplinary approach and strategic decision making involved in HCM. HCM professionals require a distinct set of skills, knowledge, and competencies to succeed in the hospitality industry. To Students Pursuing Hotel Management: While you've secured admission into this field, understand that the high demand for employment opportunities in the hospitality industry ensures that the field will never fade. However, if the admission criteria, such as aptitude tests, are made stricter, the level of this course will rise further. For those who joined with little knowledge about HCM, I urge you to change your perception and understand the reality. Failure to grasp the complexities may lead to difficulties in meeting industry demands, and you may struggle to fulfill your dream in the hospitality sector. A Call to Action: I request NCHMCT accreditation bodies, AICTE, and UGC to take steps to promote Hospitality, Hotel, and Catering Management courses as rewarding careers. It's important to attract bright students to these courses. Conclusion and Solution: Raise Awareness: We must engage people and acknowledge the issues in this sector. I hope my article will raise awareness and motivate educators and policymakers to implement reforms. I invite everyone to join in this noble cause.
Sustainability - PRACTICE IN HOTEL INDUSTRY
"Today, wherever we attend any function, everyone talks about sustainability. However, I feel that most people associate sustainability primarily with environmental science and often fail to realize that it encompasses a broader range of areas. Sustainability also refers to the ability to continuously maintain or support various aspects over time, including in the way we conduct business. We must learn to improve our future development to ensure that resources and opportunities are available for future generations." To address the growing interest in sustainability, especially among students and professionals in the hospitality industry, it's essential to explore specific practices that hotels can adopt to align with social responsibility and environmental stewardship. Here are some sustainable practices the hospitality industry can implement: Energy Efficiency: Hotels can install energy-efficient lighting (LEDs), use smart thermostats, and employ energy-saving appliances. Solar power and renewable energy sources are also great long- term solutions. Water Conservation: Water-saving fixtures such as low-flow showerheads and faucets can reduce water consumption. Additionally, promoting towel and linen reuse programs for guests can further minimize water waste. Waste Reduction: Reducing food waste by monitoring inventory, encouraging sustainable sourcing, and donating leftovers to local communities can make a significant impact. Hotels can also minimize single-use plastics by offering alternatives like reusable cutlery and biodegradable packaging. Eco-friendly Products: Using eco-certified cleaning products and toiletries, and offering organic and locally sourced food options, aligns the hotel with sustainable goals. This helps reduce the hotel's carbon footprint and supports the local economy. Sustainable Building Design: Incorporating green building practices such as using recycled materials, maximizing natural light, and optimizing insulation can make the infrastructure more sustainable. Community Engagement: Supporting local communities through initiatives such as hosting environmental awareness events, engaging in local sustainability projects, and supporting local businesses can reinforce a hotel's social responsibility. Guest Education: Encourage guests to participate in sustainable activities by informing them about the hotel's sustainability initiatives, such as eco-friendly practices and offering carbon offset programs. These practices not only contribute to sustainability but also appeal to the growing demographic of environmentally conscious travelers. To address the growing interest in sustainability, especially among students and professionals in the hospitality industry, it's essential to explore specific practices that hotels can adopt to align with social responsibility and environmental stewardship. Here are some sustainable practices the hospitality industry can implement: A) CONTINUE STAFF TRAINING Continuing staff training is indeed crucial in the hotel industry, as staff are the backbone of any successful operation. Here's an expanded look at the significance of ongoing training and its long- term benefits: Enhancing Guest Experience Well-trained staff is more confident and capable of providing exceptional service, which directly impacts guest satisfaction. Guests are more likely to return to a hotel where they feel valued and safe, thanks to the professionalism and attentiveness of the staff. Repeat business is often driven by personal connections and trust built with long-serving employees, as guests appreciate familiarity and consistent service. Building Loyalty and Retention Continuous training helps staff stay engaged and motivated, reducing turnover rates. Employees who feel that their skills are valued and developed are more likely to remain loyal to the organization. Hotels benefit from retaining long-term staff, as familiar faces and experienced personnel contribute to a stable work environment and build trust with returning guests. Improving Safety and Security Safety and security are top priorities for guests. Ongoing training ensures that staff are up-to-date with the latest safety protocols, emergency procedures, and security technologies. When guests feel secure, it enhances their overall experience and encourages positive reviews, word-of-mouth recommendations, and repeat visits. Adapting to Industry Changes The hospitality industry is constantly evolving with new technologies, sustainability practices, and customer service trends. Continuous training keeps staff informed about these changes, allowing them to adapt and excel in their roles. For example, as hotels adopt more digital tools (like online check-ins, contactless payments, and guest apps), training ensures staff can operate these systems efficiently and assist guests smoothly. Cost vs. Long-Term Benefits Although continuous training requires an upfront investment, the long-term benefits far outweigh the costs. Properly trained staff reduces operational errors, improve service quality, and contribute to a more seamless guest experience. The cost of recruitment and on boarding new employees is often much higher than retaining existing staff through on-going development. Training programs enhance staff loyalty, reducing turnover costs and preserving valuable expertise within the organization. Empowering Staff to Upsell and Enhance Business Well-trained employees are also better equipped to understand guests' needs and preferences, allowing them to upsell services such as room upgrades, spa treatments, and dining experiences. This not only enhances guest satisfaction but also increases the hotel's revenue. Confident staff members are more likely to recommend additional services in a way that feels genuine and helpful to guests. Investing in continuous staff training is a long-term strategy that yields significant returns. It leads to higher guest satisfaction, improved safety, employee loyalty, and operational efficiency. Ultimately, it creates a positive feedback loop where satisfied staff led to satisfied guests, which in turn grows the business. B.) VOCAL FOR LOCAL Supporting and engaging with the local community is a powerful strategy for hotels, as it fosters mutual growth and sustainability. Here’s how hotels can effectively collaborate with their local communities for long-term benefits: Building Trust and Confidence Engage with local suppliers: By sourcing products like food, beverages, and materials from local vendors, hotels can boost the local economy and ensure fresher, high-quality supplies. This also promotes the region’s identity and builds strong, lasting relationships with suppliers. Hire local talent: Prioritizing local recruitment not only provides jobs but also taps into the community's deep knowledge of the area, enhancing the guest experience by offering authentic insights into the local culture, traditions, and attractions. Promoting Sustainable Tourism Eco-friendly practices: Partnering with local businesses to implement sustainable tourism practices can reduce environmental impact. This might include collaborating on conservation efforts, supporting local farms that use sustainable agriculture, and promoting eco-friendly tours and experiences for guests. Cultural preservation: Working with local artisans and cultural groups to offer experiences, workshops, or crafts within the hotel helps preserve the community’s cultural heritage. Guests appreciate these authentic, locally-driven experiences, which enhances the hotel's unique appeal. Mutual Growth and Prosperity Boosting the local economy: A strong collaboration between hotels and local businesses promotes a cycle of mutual prosperity. The hotel benefits from unique, locally sourced products and services, while local businesses gain increased exposure and a steady flow of customers through hotel partnerships. Social responsibility: Supporting the community through charitable initiatives, such as sponsoring local events, contributing to local education or healthcare projects, and participating in local environmental efforts, strengthens the hotel’s image and establishes it as a socially responsible business. Enhancing Guest Experience Local experiences and attractions: Partnering with local tour guides, adventure companies, and restaurants to offer guests exclusive deals or unique local experiences makes the hotel a gateway to the community. This encourages guests to explore the area, benefiting both the hotel and the local economy. Showcasing local talent: Hosting events featuring local musicians, artists, or chefs can provide memorable experiences for guests while promoting the talent of the region. This adds a distinctive flavor to the guest experience and supports local creativity. 5. Long-Term Sustainability Supporting local innovation: By engaging with local entrepreneurs and startups, hotels can be at the forefront of innovative, sustainable solutions. For example, working with local green energy providers, water conservation initiatives, or waste management startups not only benefits the environment but strengthens the hotel’s brand as a sustainable leader. Creating a loyal customer base: By aligning with local values and supporting the community, hotels can build strong ties with locals, who may become loyal customers and ambassadors of the hotel through word-of-mouth and recommendations Encouraging collaboration with the local community is a win-win for hotels. It promotes sustainable development, boosts the local economy, and enhances guest experiences by offering authentic, community-driven initiatives. This fosters trust and mutual growth, ensuring long-term prosperity for both the hotel and its surrounding community.
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Raise a Glass to the Masters of Mixology at Hyatt Centric MG Road Bangalore
Step into a world of flavor and creativity at LIQUID, Hyatt Centric MG Road Bangalore, as it pays tribute to the artistry of bartending with a special Bartender’s Day celebration. From February 17th to 24th, indulge in a curated menu featuring "All Lost Cocktails"—a collection of forgotten classics and innovative concoctions brought to life by the expert hands behind the bar. This exclusive mixology experience is designed to rekindle old favorites and introduce new flavors, all while celebrating the passion and skill of the bartenders. Whether you're a seasoned cocktail connoisseur or simply looking for an exciting evening, this event promises a vibrant journey through taste and tradition. Event Details: Date: 17th - 24th FebruaryTime: 6:00 PM - 1:00 AMVenue: LIQUID, Hyatt Centric MG Road Bangalore Join the celebration and raise a toast to the masters of mixology!
Michelin-Starred Chef Yuki Sugaya Brings WA-Chuka Innovation to Four Seasons Hotel Bengaluru
Bengaluru’s vibrant culinary scene is set to reach new heights as Michelin-starred Chef Yuki Sugaya brings the innovative WA-Chuka cuisine to Four Seasons Hotel Bengaluru. On March 14th and 15th, the city's epicureans will have the opportunity to experience a unique blend of Japanese and Chinese flavors at the esteemed Asian brasserie, Far & East. WA-Chuka, a rising culinary trend pioneered by Chef Sugaya, redefines traditional Chinese dishes by infusing them with seasonal Japanese elements. This distinctive style, which gained international recognition through Shisen Hanten Singapore, is now making its way to Bengaluru, offering diners an unparalleled gastronomic experience. Speaking about the exclusive event, General Manager Biswajit Chakraborty stated, "With more Michelin stars across its global portfolio than any other luxury hospitality brand, Four Seasons is always at the forefront of setting new standards in the fine dining landscape. We are thrilled to welcome Chef Sugaya, whose expertise—paired with our talented culinary team—promises an unforgettable dining experience." The pop-up is being launched in collaboration with Japanese Cuisine Goodwill Ambassador and Kikkoman India Representative, Harry Hakuei Kosato. Chef Sugaya will be joined by Master Chef Wong of Four Seasons Hotel Bengaluru to craft an exquisite five-course menu, seamlessly blending the best of both Japanese and Chinese culinary traditions. Event Details: Date: March 14th (dinner) & March 15th (lunch and dinner) Venue: Far & East, Four Seasons Hotel Bengaluru Time: Lunch: 12:30 PM – 3:30 PM Dinner: 6:30 PM – 9:30 PM & 9:30 PM – 11:30 PM (two seatings) This exclusive event offers a rare opportunity for food enthusiasts to witness the mastery of Chef Sugaya and indulge in the art of WA-Chuka. With limited seats available, reservations are highly recommended for those looking to experience this groundbreaking fusion of flavors in a luxurious setting.
Spice Art at Crowne Plaza Greater Noida Brings Grand Trunk Road Flavours to Life
Spice Art, the signature Indian restaurant at Crowne Plaza Greater Noida, is set to take diners on a journey through history with a specially curated menu inspired by the iconic Grand Trunk Road (GTR). From February 17 to 28, 2025, this exclusive dining experience will showcase flavours from regions stretching from Chittagong in Bangladesh to Kabul in Afghanistan. The Grand Trunk Road, one of South Asia’s most historic trade routes, has long been a confluence of diverse cultures, traditions, and cuisines. Spice Art pays tribute to this legendary pathway, capturing its essence through an array of regional delicacies, immersive decor, and a gastronomic journey that blends tradition with innovation. A Culinary Voyage Through Time Guests can savour an exquisite selection of dishes crafted to reflect the authentic flavours of the Grand Trunk Road. The menu highlights age-old recipes and time-honoured techniques, offering a mix of rich, aromatic, and flavourful delicacies. Some must-try dishes include Gosht Yakhni Shorba, Shorshe Bata Paneer Tikka, Dungar Lagi Kali Dal, Lahori Sabzi, Daab Chingri, Murgh Rezala, and the classic Kulfi Faluda. Beyond the menu, Spice Art is transforming its space to reflect the rustic charm and historical significance of the Grand Trunk Road. Murals, artifacts, and visual storytelling will transport guests into the heart of this celebrated route, creating an atmosphere that complements the flavours on the plate. A Celebration of Heritage and Taste This exclusive dining experience is more than just a feast—it's a tribute to history, culture, and the culinary legacies of the regions along the Grand Trunk Road. Chef Vijay, who has meticulously curated the menu, shares his excitement: “Our goal is to bring the rich history and diverse flavours of the Grand Trunk Road to life. Each dish tells a story, reflecting the unique culinary heritage of its region. We invite our guests to embark on this extraordinary journey, where tradition and taste come together in the most delightful way.” Sharad K Upadhyay, General Manager of Crowne Plaza Greater Noida, echoes this sentiment: “We’re thrilled to offer this one-of-a-kind experience, blending history, culture, and cuisine. This event is a testament to our commitment to delivering immersive and extraordinary dining experiences that celebrate regional diversity and culinary excellence.” Don’t miss this chance to experience the flavours of the Grand Trunk Road at Spice Art, Crowne Plaza Greater Noida, from February 17 to 28, 2025.
Vilas Pawar, CEO of the Managed & Franchise Division at Lemon Tree Hotels, is steering the brand’s ambitious expansion with a focus on an asset-light growth model. With an illustrious career spanning top hospitality brands like Taj Hotels, Hyatt, Radisson, and Choice Hotels International, Pawar brings a wealth of experience in franchise development. Recognized among the Top 50 Leaders in Franchising by Franchise India, he is now leading Lemon Tree’s push toward 20,000+ rooms in the next five years while maintaining high-quality service and operational efficiency. In his conversation with Hospitality News, Pawar discusses how Lemon Tree is tapping into Tier II, III, and IV cities, bringing quality accommodation to emerging markets like Chandausi, Marpalle, and Sri Ganganagar. He highlights the role of the Keys brand—Keys Prima, Keys Select, and Keys Lite—in driving franchise growth while maintaining flexibility. Pawar also delves into the company’s eco-friendly initiatives, ensuring sustainability remains at the forefront of their expansion. Technology is another game-changer for Lemon Tree, with AI-driven dynamic pricing, automation in revenue management, and an e-concierge system enhancing guest experiences. Pawar also sheds light on an unexpected strategy that has set Lemon Tree apart—On-Demand In-house Service Associates (ODIs), a unique approach that blends efficiency with personalized hospitality. As the franchising model gains momentum in India, Pawar believes it will play a significant role in shaping the future of the hospitality industry over the next decade. Want to dive deeper into his insights? Read the full interview in Hospitality News’ February issue! Subscribe today or DM us to order your copy.
Namu Kini is at the forefront of India’s vegan revolution. As the founder of Namu Recommends, she has built a thriving platform that champions plant-based businesses and sustainable living. Since launching the Namu Recommends Vegan Market in 2021, she has hosted 13 successful events, making veganism more accessible to the masses. Additionally, her work with the Veganuary Festival has created a vibrant space for individuals to explore and embrace a plant-based lifestyle. Beyond food, her efforts extend to fashion, eco-friendly products, and wellness, fostering a strong, conscious community. In an exclusive interview featured in our February magazine, Namu shares how her journey began as a simple initiative on Instagram and quickly transformed into a full-fledged movement. She recalls how her early markets had only a handful of stalls, yet the demand was so high that they sold out within hours. Today, her events host over 120 vendors, drawing thousands of attendees, including non-vegans who are curious about plant-based alternatives. She also discusses the challenges of mainstreaming veganism in India, emphasizing that while passion is important, vegan businesses must adopt strong market strategies to thrive. She highlights key milestones, such as having brands from her market supply dairy-free alternatives to Bangalore International Airport, proving the growing demand for plant-based options. For insights into Namu Kini’s inspiring journey, her vision for the future of veganism in India, and how she’s fostering a more sustainable world, read the full interview in our February edition of Hospitality News magazine.Subscribe today or DM us to order your copy.
In an exclusive interview featured in our February issue, Akshay Gupta, the Executive Director of Tivoli Group, takes us on a journey through the evolving landscape of luxury hospitality in India. Known for his blend of global education and local expertise, Akshay’s leadership has been instrumental in steering the renowned Tivoli Group toward sustainable growth and unparalleled guest experiences. Tivoli Group, established in 1988, is synonymous with luxury and elegance, offering a range of properties across India, from stunning wedding venues to exclusive resorts. Under Akshay's guidance, Tivoli has expanded its footprint with new properties in prime locations like Noida, Dwarka, and Jim Corbett. His approach to hospitality revolves around innovation, ensuring each property reflects Tivoli’s core values of elegance, sophistication, and personalized service. In the interview, Akshay discusses the importance of sustainability in today’s luxury hospitality market, highlighting how Tivoli’s eco-conscious initiatives, like energy-efficient systems and sustainable sourcing, are redefining the luxury experience. He also shares his vision for diversifying Tivoli’s offerings, such as the iconic 'The Upper HSE,' which seamlessly combines innovation and exclusivity, making it a go-to venue for high-profile events. Akshay’s leadership focuses on one core idea: delivering unforgettable experiences. Whether it’s a lavish wedding or a corporate gala, Tivoli Group’s attention to detail and commitment to excellence shine through. To discover more about Akshay Gupta’s insights on the future of luxury hospitality, sustainability, and his vision for Tivoli Group, read the full interview in the February issue of Hospitality News Magazine. Subscribe today or DM us to order your copy.
Vilas Pawar
Namu Kini
Akshay Gupta
and many more from top industry leaders
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