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How SaaS is shaping the new era of hospitality management

What is SaaS in hospitality management? SaaS in hospitality refers to a third-party subscription and cloud-based software delivery model, eliminating the need for properties to buy and install applications. This model guarantees cutting-edge hospitality technology and agility without the costs and complexities of infrastructure management, streamlining operations for modern requirements. Key benefits of SaaS in hospitality. There is a widespread global adoption of SaaS solutions in hospitality management, propelled by a unique set of features that directly translate into significant benefits: Cost efficiency Automatic updates and maintenance  Scalability and flexibility Accessibility and mobility  Enhanced data security  Rapid deployment and integration: Applications of SaaS in hospitality management:  SaaS platforms are permeating every facet of hospitality, transforming operations and guest experiences: Cloud-based property management systems (PMS) These SaaS platforms centralise core hotel operations, integrating reservations, guest check-ins/outs, and housekeeping management. A cloud PMS provides real-time room status, automates billing, and streamlines front desk procedures. This allows staff to manage daily operations efficiently from anywhere, improving overall property management and guest flow. Central reservation systems (CRS) A SaaS-based CRS acts as the central hub for managing a hotel’s inventory and rates across all distribution channels. It consolidates booking information from direct websites, call centres, and integrates with GDS and OTAs via channel managers. The CRS ensures accurate, real-time availability, allowing hoteliers to efficiently manage reservations, rate plans, and distribute inventory from one core system. Revenue management systems (RMS) Revenue management systems can leverage advanced AI and algorithms to dynamically optimise room rates in real-time by analysing market demand, competitor pricing, historical data, and booking patterns to forecast optimal prices. They help ensure that hotels sell rooms at the best possible rate, maximising Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) for increased profitability. Channel managers Channel managers leverage SaaS technology to automatically synchronise a hotel’s room inventory and rates across numerous online distribution channels like OTAs and GDS, and the hotel’s direct booking engine. By preventing overbookings and ensuring rate parity, channel managers expand a hotel’s online reach and streamline the complex process of managing diverse booking sources effectively. Guest experience platforms and CRMs SaaS-based Guest Experience Platforms and Customer Relationship Management (CRM) systems focus on personalising the guest journey. They capture preferences, communication history, and guest feedback. Utilising that information, these platforms enable automated pre-stay messages, mobile check-in/digital keys, and in-stay concierge services via chatbots, fostering engagement, loyalty, and targeted marketing campaigns for repeat business. Food and beverage management systems For hotel restaurants, bars, and catering services, SaaS F&B management systems streamline operations from ordering to inventory control. They facilitate online ordering and delivery integration, optimise table management, and employ Kitchen Display Systems (KDS) for efficient order routing. Real-time inventory tracking reduces waste and ensures optimal stock levels for seamless service. Point of Sale (POS) systems Modern SaaS POS systems handle all sales transactions within a hospitality property, from restaurant orders and bar tabs to gift shop purchases and spa services. They integrate seamlessly with PMS and F&B systems, providing real-time sales data. This streamlines payment processing, simplifies reporting, and offers valuable insights into guest spending habits across different revenue centres. Staff management tools Finally, SaaS applications enhance operational efficiency by automating staff scheduling, task assignment, and time tracking. They can forecast staffing needs based on occupancy, manage payroll integrations, and provide mobile access to work schedules and internal communications. This leads to improved staff productivity, better resource allocation, and reduced labour costs for hospitality businesses. Drive operational excellence with a full-stack SaaS solution — our team is ready to support you. Get in touch now Emerging SaaS trends in hospitality : The future of SaaS in hospitality is defined by deeper integration, greater intelligence, and extensive personalisation. Hyper-personalisation driven by AI: Expect AI and machine learning to move beyond basic recommendations, offering predictive insights into guest preferences and behaviour to craft truly bespoke experiences. The rise of unified ERPs: The trend is towards centralised cloud-based ERP platforms that integrate all core functions into a unified ecosystem. This eliminates data silos and provides a single source of truth, offering a holistic view of the business and simplifying management significantly. IoT integration for smart spaces: The Internet of Things (IoT) will increasingly connect smart devices within hotel rooms and common areas (e.g., smart thermostats, lighting) directly to SaaS platforms. This enables automated comfort control, predictive maintenance, and energy efficiency. Voice commerce and conversational AI: Guests will increasingly interact with hotels through voice commands for bookings, room service, and concierge requests. SaaS platforms will power these intelligent conversational interfaces, providing seamless, hands-free service. Advanced analytics and business intelligence: SaaS platforms will continue to leverage big data to provide richer, more actionable insights.  Businesses will gain deeper understanding of market trends, guest segments, operational performance, and profitability drivers, enabling truly data-driven strategic decisions. SaaS technology for next-gen hospitality SaaS has irreversibly reshaped hospitality operations and transformed the industry into a technologically advanced, and fiercely guest-centric sector. Embracing these cloud-based ERP platforms is no longer a luxury but a strategic necessity that allows businesses to thrive and stay ahead of the curve.

Preschool Franchise: The Smart Way to Start Your Education Business

The demand for quality early childhood education has been steadily growing in India, and for good reason—parents today understand the critical role preschool plays in shaping a child’s future. If you’ve been thinking about stepping into the education sector, investing in a preschool franchise can be one of the most profitable and fulfilling decisions you make. What is a Preschool Franchise? A preschool franchise is a business model where an established brand allows you to operate a branch of their preschool under their name, following their curriculum, infrastructure standards, and operational guidelines. In return, you benefit from their brand recognition, training, and ongoing support—while they earn a franchise fee or royalty. Why Choose a Preschool Franchise Over Starting Independently? Starting a preschool from scratch can be challenging—you need to design a curriculum, build brand trust, train teachers, and create effective marketing strategies. A preschool franchise eliminates many of these hurdles by giving you a ready-made blueprint for success. Key benefits include: Brand Reputation: Parents are more likely to trust a well-known preschool name. Proven Curriculum: Access to age-appropriate, research-backed learning programs. Teacher Training: Professional training programs to ensure quality teaching. Marketing Support: National-level promotions and marketing strategies. Operational Guidance: Step-by-step assistance in running the school efficiently. How to Choose the Right Preschool Franchise. Not all preschool franchises are created equal.  Here’s what to look for: Strong Brand Presence – A name parents recognise and respect. Comprehensive Curriculum – Focus on holistic child development. Franchise Support System – From teacher training to regular audits. Reasonable Investment & ROI – Clear financial transparency and growth potential. Infrastructure Requirements – Child-Friendly Spaces and Safety Standards. Investment & Returns The investment for a preschool franchise varies depending on location, infrastructure, and brand. On average, you may need ₹8–15 lakhs to get started.  Many franchises offer a return on investment (ROI) within 1–2 years, thanks to steady admissions and recurring fees. Final Thoughts: A preschool franchise is not just a business—it’s an opportunity to contribute to society by shaping the foundation of young minds. With the right franchise partner, you can combine profitability with purpose, building a sustainable business while making a difference.

Soya Millet Magic

Method: Soya Millet Magic Bajra atta Soyabean Raw banana Salt to taste Kitchen king Green chilli Red chili powder Oil for fry Onion Peas Cornflour Baking powder Bajra atta Wash soyabean and squeeze it.  Peel raw banana and wash it, boil it Peel onion and wash it Green chili Boil raw banana and chili Squeeze soyabean, peas Onion cut into small pieces Now grind soyabean and peas Add red chili powder, kitchen king Mix well with raw banana and onion. Add bajra atta, cornflour, baking powder, and salt. Mix well. Mix well.  Take it rest Make it shape Heat kadhai add oil, when oil is heated Add soyabean raw banana shape. Fry till golden brown and flip it When it's done. Take it into plate Ready to serve with sauce and salad. From-Namrata Sarmah, an award-winning chef from Assam, now based in Noida, has turned her lifelong passion for cooking into a celebrated career. 

Click Hotels Bengaluru: A Beacon of Excellence for Modern Travelers & Single Lady Guests.

NASIMUL H SARKAR Area General Manager, Click Hotels Bengaluru by Suba Group of Hotels: A Beacon of Excellence for Modern Travelers In the bustling landscape of Bengaluru's hospitality sector. Click Hotels Bengaluru stands out as a prime choice for discerning traveler's, thanks in no small part to the exemplary leadership of Nasimul H. Sarkar, Area General Manager of Click Hotels Bengaluru. Under his leadership, the hotel has earned a reputation for exceptional guest relations and a commitment to ensuring a comfortable and memorable stay. His dedication to fostering a welcoming environment has not only enhanced guest satisfaction but has also positioned Click Hotels as a preferred choice among business travellers and Single lady frequent visitors to Bengaluru.  Bengaluru, often hailed as India’s Tech City, is a hub for business and innovation. In this dynamic setting, The hotel’s success is driven by its strategic location, just 6 kilometers from the Kempegowda International Airport Terminal 1 & 2, making it an ideal choice for those traveling for business or leisure. The property’s proximity to major business districts and tech parks adds to its appeal, ensuring convenience for both regular patrons and new-age business travelers. Click Hotels Bengaluru is to offer a superior stay experience that meets the needs of our guests. From high-speed Wi-Fi to luxurious shower experiences, we aim to provide everything our guests need for a comfortable and productive stay." The hotel’s commitment to quality extends beyond its physical amenities. The empathetic approach of the staff and the consistent positive feedback from guests reflect the high standards set by Sarkar and his team. The emphasis on guest comfort and satisfaction is evident in every aspect of the hotel’s operation, from the personalised service to the thoughtfully designed guestrooms.  As the hospitality industry continues to evolve, the hotel is well-positioned to continue its success and maintain its status as a top choice for both business and leisure travelers in Bengaluru. In summary, Nasimul H. Sarkar’s leadership has been pivotal in establishing Click Hotels Bengaluru as a premier destination for travelers. His focus on guest relations, combined with the hotel’s strategic location and high-quality amenities, ensures a stay experience that meets and exceeds the expectations of today’s discerning travelers.

Events

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Novotel Vijayawada Varun Celebrates Mexican Flavours With Food Festival

Novotel Vijayawada Varun is bringing the vibrant flavours of Mexico to the city with its Mexican Food Festival at Gourmet Bar, running from 4th to 15th September.  The festival offers guests a specially curated three-course menu designed to showcase authentic Mexican cuisine, from savoury starters like spinach, chilli and cheese empanadas or grilled chicken nachos, to mains featuring tacos and quesadillas with refried beans, grilled vegetables, pico de gallo, salsa, queso fresco, Cajun-spiced chicken tacos, and classic chicken quesadillas, all accompanied by guacamole, sour cream, and cheese sauce. To finish on a sweet note, diners can indulge in creamy tres leches cake or cinnamon sugar churros.  Executive Chef Shivaramakrishna J said, “This celebration of Mexican cuisine is designed to transport our guests straight to the heartland of Mexico. Much like Indian food, Mexican cuisine is rooted in vibrant spices and a love for community dining. We believe our guests, who share a deep appreciation for rich and wholesome meals, will instantly connect with these authentic dishes and enjoy experiencing them first-hand at Gourmet Bar”. With its colourful dishes and lively ambience, the festival promises a unique culinary journey, bringing the heart and soul of Mexico to Vijayawada. Event Details: What: Mexican Food FestivalWhere: Gourmet Bar, Novotel Vijayawada VarunWhen: 4th – 15th September

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Bloom Cafe Celebrates 4th Anniversary with a Week-Long Celebration in Khan Market

Bloom Cafe, India’s first modern European patisserie that is 100% vegetarian, egg-free, and gelatin-free, is celebrating its 4th anniversary with a week-long celebration from September 1st to 7th, 2025, at its Khan Market location. This milestone reflects the café’s journey of bringing refined European flavors to India while staying committed to inclusivity and quality. Guests can indulge in Bloom’s signature delights such as the Pistachio Royale Tarte, a rich pastry topped with crushed pistachios and smooth cream, the flaky Butter Croissant, and the Spanish Latte, known for its creamy texture and bold taste. These popular offerings represent Bloom’s vision of creating world-class pastries that cater to diverse dietary preferences. Reflecting on the occasion, Chef Parth Gupta, Founder of Bloom Cafe, said: “This anniversary is not just a celebration of our success, but of the incredible people who have made Bloom what it is today, our dedicated team, loyal customers, and supportive community. Every pastry, every cup of coffee, and every smile we share makes this journey worth it. At Bloom, we’re proud to offer indulgent treats that everyone can enjoy, no matter their dietary needs.” The celebration week will also feature exclusive discounts, limited-edition creations, and surprises for customers, making it a special experience for all who visit.  Dates: September 1st – 7th, 2025  Location: Bloom Cafe, Khan Market With its focus on inclusivity and indulgence, Bloom Cafe continues to redefine the patisserie experience in India, bringing modern European pastries to a wider audience in a way that is both innovative and welcoming.

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Sheraton Grand Palace Indore Hosts Indian Street Food Weekend at S Café

 Sheraton Grand Palace Indore is set to delight food enthusiasts with a special Indian Street Food-Themed Weekend Dinner at its all-day dining restaurant, S Café. This exclusive vegetarian feast celebrates the spirit of India’s bustling roadside markets while adding a gourmet twist to classic favourites. Guests can look forward to a vibrant experience, complete with food cart-style counters, fairy lights, colourful lanterns, and retro Bollywood tunes, creating the atmosphere of a lively street fair. On the menu are some of the country’s most loved dishes, Pav Bhaji, Paneer Kathi Rolls, Chole Bhature, Vada Pav, and Masala Dosa, all prepared with rich flavours and authentic flair. For dessert, guests can indulge in Jalebi with Rabri, Gulab Jamun, and Kulfi Falooda. To complement the meal, traditional beverages like Masala Chai in clay cups, creamy Mango, Rose or Saffron Lassi, zesty Shikanji, and festive Thandai will be served. The festival promises to be a true feast for the senses, blending regional street food favourites with the warm hospitality of Sheraton. Perfect for families, friends, and anyone who loves a taste of India’s street culture, the weekend dinners will run from 7:00 pm to 11:00 pm at S Café on September 6th, 7th, 13th, 14th, 21st, and 22nd. Sheraton Grand Palace Indore invites guests to join in this celebration of flavours and nostalgia, turning a weekend dinner into an unforgettable cultural experience.

Hotelier Community

Vivek Shukla Redefines Loyalty Through Purpose-Driven Hospitality

In today’s world of hospitality, where loyalty programs are often defined by free nights, discounts, and upgrades, The LaLiT Suri Hospitality Group has chosen a different path, one that blends guest rewards with social good. In an exclusive conversation with Hospitalitynews, Vivek Shukla, CEO of the Group, offered rare insights into how luxury and purpose can converge to create a new standard for the industry. With more than 35 years in luxury hospitality and two decades shaping The LaLiT’s vision, Shukla is widely known for his people-first approach and strategic foresight. His leadership during the pandemic, marked by initiatives that supported frontline workers and vulnerable communities, underscored his conviction that hospitality is about much more than service, it is about responsibility. This ethos is at the heart of the Group’s new loyalty program. Unlike traditional models, this initiative empowers guests to transform everyday indulgences into acts of giving. Partnering with Points for Good, The LaLiT allows loyalty members to channel their points towards diverse causes ranging from child education and sustainability to LGBTQIA+ empowerment. Shukla describes it as a shift “from transactional exchanges to purposeful, meaningful connections”. The innovation lies in embedding impact seamlessly into daily guest interactions. Shukla believes that over time, members will begin to associate loyalty not only with luxury but also with generosity and social change. “When routine stays or meals become part of something greater, it fosters a culture of care and giving back”, he says. Perhaps most compelling is the vision behind it: small contributions from thousands of guests, collectively sparking a wave of impact across India. By aligning hospitality with social responsibility, The LaLiT is rewriting the future of loyalty, one that is not just about repeat business but about emotional connection and shared purpose. Our conversation with Vivek Shukla was both inspiring and thought-provoking, challenging the industry to see loyalty in a whole new light. For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine September Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.

Exclusive Insights with Dr. Anshu Jalora on AI-Powered Pricing

In an era where unpredictability has become the only constant in travel and hospitality, few voices carry the weight of experience, foresight, and innovation like Dr. Anshu Jalora, Founder and Managing Director of Sciative Solutions. In an exclusive conversation with Hospitalitynews, Dr. Jalora shared sharp insights on how technology, behavioral economics, and AI-driven pricing are rewriting the rules of hotel revenue management. With over 23 years of global expertise, stints at Starbucks, Overstock.com, and PROS Revenue Management, and a patent in pricing software, Dr. Jalora is not only a leader but a pioneer. His ability to bridge the precision of academia with the dynamism of the hospitality market makes his perspectives especially compelling. When asked about this year’s unexpected monsoon surge in travel demand, Dr. Jalora explained how AI-powered systems like ZettaRMS can detect weather shifts, booking pace, and competitor rates in real time allowing hotels not just to react, but to stay ahead of market waves. The difference, he notes, lies in “explainability,” enabling revenue managers to understand why pricing shifts occur while preserving guest trust. What followed was a fascinating look into the speed of pricing decisions. With ZettaRMS updating rates every 15 minutes, Dr. Jalora emphasized how short-lived surges can now be monetized with precision, often lifting ADRs by 4–5% in ways static pricing could never achieve. His revelations about post-pandemic booking patterns in India last-minute clusters, OTA user behaviors, and the surprising profitability of “shoulder nights” offered a rare, data-driven lens into the evolving market. From tackling OTA leakage with parity checks to preparing hotels for the unpredictable, Dr. Jalora stressed one recurring theme: context-specific pricing is the future. The hotels that adapt in real time will not only safeguard revenues but thrive in an increasingly volatile market. It was a truly insightful conversation with Dr. Jalora, one that promises to reshape how we think about pricing in hospitality. Want More? You can explore the full in-depth interview and exclusive coverage in the September edition of Hospitalitynews magazine, available both on our website and as a beautifully curated print magazine. Don’t miss your chance to engage with the future of hospitality, one conversation at a time.

Scoops of a Dream: Shaariq Akhtar on Yura’s Artisanal Journey

At the heart of ITC Grand Chola, one of Chennai’s most iconic star hotels, a frozen dream has been delighting the city. Yura, the artisanal gelato and sorbet destination, has quickly become a favourite among dessert lovers for its blend of nostalgia, innovation, and culinary artistry. In an exclusive conversation with Hospitalitynews, Shaariq Akhtar, General Manager of ITC Grand Chola, shared insights into Yura’s journey, its inspirations, and the philosophy behind its one-of-a-kind creations. Shaariq describes Yura as more than just gelato. For him, it is the realisation of “a beautiful dream”, a place where childhood memories and sensory indulgence meet. This philosophy is at the heart of Yura’s handcrafted flavours, whether it’s the ethereal balance of Miso Caramel, the gold-touched elegance of Idukki Vanilla, or the playful indulgence of Filter Kaapi and Rose & Paan. Each flavour tells a story, designed to surprise and comfort at the same time. What makes Yura stand apart is its ability to balance bold creativity with the warmth of familiarity. In a country where traditional sweets are deeply loved, Yura offers reinterpretations that spark nostalgia in a new form. Whether it’s Aam Papad Gelato or French Raspberry Sorbet, the intent remains the same, to bring people closer to cherished memories, now served in scoops of artisanal perfection. Shaariq also spoke about the painstaking process of creating new flavours, from the very first spark of inspiration to the final tasting session. Each step is guided by the idea that every scoop should stir emotions and leave behind an unforgettable experience. Sustainability too lies at the core, with Yura relying on mindful sourcing and renewable energy, ensuring that indulgence remains both luxurious and responsible. Our conversation with Shaariq revealed that Yura is more than a frozen treat, it’s an experience of comfort, wonder, and artistry. Every scoop tells a story, waiting to be discovered. It was truly a delightful conversation with him, and to read the complete interview, you can check out the September edition of Hospitalitynews Magazine on our website or grab your physical copy today.

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