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By Author
Published on August 16, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
Amidst a landscape of cutbacks in the hospitality industry, Hilton Hotels is taking a refreshing step forward. As many hotel chains have scaled down services, Hilton is making enhancements that will directly benefit its guests.
During the pandemic, several hotel brands reduced housekeeping services, even removing them from daily schedules. Subtle changes like the absence of complimentary water bottles and coffee services have been adding up, affecting guest experiences. Moreover, many hotels have shifted to charging for previously free amenities like WiFi, reflecting a model that may not align with customer preferences.
Even President Joe Biden criticized hotels for their hidden fees and misleading pricing tactics, which include omitting mandatory "resort fees" from advertised rates.
In contrast to these trends, Hilton is embracing a more guest-centric approach. The chain is introducing improvements that reflect a commitment to customer satisfaction. Recognizing the importance of cleanliness, Hilton is implementing changes to its housekeeping practices, towel quality, and room features.
One significant change revolves around housekeeping. Hilton is addressing both full-service and limited-service properties. Full-service Hiltons will offer daily housekeeping, while limited-service properties will provide guests with the option to choose their cleaning schedule, enhancing flexibility and guest control.
Towel quality has been a topic of concern for guests, and Hilton is addressing this by introducing a new towel program. Using innovative technology, these towels will become plusher through washing, offering a more luxurious feel. Additionally, they are designed to have a longer lifespan, contributing to cost savings for hotel operators.
Hilton is also taking steps to modernize its room offerings. By the end of 2024, the chain aims to ensure all its brands and hotels globally have accessible bedside power outlets and night lighting. The initiative aims to improve convenience and enhance guest comfort.
These changes underscore Hilton's commitment to guest satisfaction and experience. As travelers' expectations evolve, Hilton's forward-looking approach aims to meet those changing needs. By focusing on cleanliness, convenience, and quality, Hilton is setting itself apart as a brand that not only listens but also takes meaningful action to enhance the guest journey.
In a world where customer experience plays a pivotal role, Hilton's strategic enhancements could set a new standard for the industry, creating an environment where guests feel valued, comfortable, and cared for.
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Published on May 21, 2026
The LaLiT Suri Hospitality Group is continuing to strengthen its position beyond traditional hospitality operations by building a strong ecosystem focused on inclusion, skilling, and community development across India.
At the core of its approach is a “hospitality with a heart” philosophy that prioritises dignity, inclusion, and opportunity creation, positioning the group as one of the key private-sector contributors to socially inclusive hospitality practices in the country.
The group has reportedly impacted more than one million lives and directly supported over 300,000 individuals through initiatives spanning education, healthcare, employment, and skill development.
A key focus area has been inclusive employment, with the group emerging as one of India’s largest private-sector employers of transgender individuals, currently employing over 250 transgender professionals across various roles. It has also conducted multiple LGBTQIA+ job fairs reaching over 10,000 jobseekers and facilitating more than 1,500 job placements.
Hotel Association of India in partnership with The LaLiT Suri Hospitality School is working to bridge the gap between hospitality education and industry requirements, focusing on practical training, communication skills, and operational readiness for future professionals.
The skilling ecosystem also includes programmes such as PrideKraft and Emerging Queer Leaders in Hospitality, which have collectively trained thousands of LGBTQIA+ individuals and supported vocational development, creative workshops, and employment linkages. Additionally, scholarships have been extended to students from LGBTQIA+, differently-abled, and neurodivergent communities.
Beyond employment, the group has developed destination-led skilling initiatives in regions such as Khajuraho, Bekal, Mangar, and Goa, aimed at creating local employment opportunities within tourism ecosystems and reducing migration-driven workforce displacement.
During the COVID-19 pandemic, the group also repurposed hotel infrastructure to support healthcare workers, including accommodation support, meal distribution, PPE assistance, and vaccination-related aid.
Through these initiatives, The LaLiT continues to position itself as a hospitality brand focused not only on luxury experiences but also on long-term social impact, community empowerment, and inclusive growth within India’s hospitality sector.
By Hariharan U
Published on May 14, 2026
The LaLiT Suri Hospitality Group, in collaboration with Special Olympics Bharat, hosted a heartfelt Mother’s Day evening at The LaLiT New Delhi to honour the mothers of Special Olympics athletes for their unwavering support, resilience, and love.
The event brought together mothers of athletes, celebrating their silent strength and the pivotal role they play in shaping their children’s journeys in sports and life. The evening was designed as a tribute to their dedication, sacrifice, and constant encouragement that continues to inspire athletic achievement and personal growth.
The gathering saw the presence of Dr. Jyotsna Suri, Chairperson & Managing Director of The LaLiT Suri Hospitality Group, along with Mallika Nadda and other dignitaries, who personally interacted with and felicitated the mothers for their inspiring journeys.
The evening concluded with an intimate high tea at The LaLiT New Delhi, where guests shared personal stories, experiences, and moments of emotional connection. The setting reflected the brand’s continued emphasis on meaningful hospitality experiences rooted in empathy and human connection.
Speaking on the occasion, Dr. Jyotsna Suri said that a mother’s love has the power to transform lives, and that the event was a celebration of women whose strength and belief help their children overcome challenges and achieve success. She added that hospitality, at its core, is about creating meaningful human connections, and the group was honoured to recognise such inspiring women.
The initiative reflects the shared commitment of The LaLiT Suri Hospitality Group and Special Olympics Bharat toward inclusion, empathy, and celebrating individuals who play a crucial role in shaping extraordinary journeys behind the scenes.
For more information, visit The LaLiT Hotels
By Manu Vardhan Kannan
Published on May 7, 2026
Novotel Visakhapatnam Varun Beach and The Bheemili Resort, part of the Accor portfolio, marked the arrival of mango season with special Avakaya Mixing Ceremonies held over the weekend on 2nd and 3rd May. The events brought to life one of Andhra Pradesh’s most loved culinary traditions, offering guests a closer connection to local culture.
Rooted in nostalgia and a strong sense of community, the ceremonies were designed as interactive experiences where guests could understand and take part in the traditional preparation of Avakaya. By blending storytelling with hands-on participation, the initiative created a meaningful way to showcase Andhra’s culinary heritage.
At The Bheemili Resort, the celebration on 2nd May unfolded in a calm coastal setting. Guests were invited to take part in the process of mixing freshly cut raw mangoes with spices and gingelly oil, guided by culinary experts. The session offered a deeper appreciation of the effort and skill behind this iconic pickle. The experience was complemented by a selection of regional dishes and refreshing seasonal beverages, adding to the relaxed and culturally rich atmosphere.
The celebration continued on 3rd May at Novotel Visakhapatnam Varun Beach, where guests and food enthusiasts came together for an engaging evening. Set against a scenic seaside backdrop, the event captured the spirit of togetherness, with participants sharing stories and traditions linked to Avakaya preparation. The evening was further enhanced with summer-inspired welcome drinks and a curated spread of regional specialities that reflected the diversity of Andhra cuisine.
Sharing her thoughts on the initiative, Lakshmi Sridhar, General Manager said, “At Novotel Visakhapatnam Varun Beach and The Bheemili Resort Managed by Accor, we are committed to creating meaningful guest experiences that celebrate the cultural essence of each destination. The Avakaya Mixing Ceremonies at the properties are a tribute to Andhra’s rich culinary heritage, offering guests an opportunity to engage with local traditions in an authentic and memorable way.”
Across both properties, the ceremonies reflected a strong focus on celebrating local culture through immersive experiences. Each event was carefully curated to highlight Andhra’s culinary roots while giving guests a chance to connect with traditions in a memorable and engaging way.
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