Elevating Guest Experience: Hilton's Refreshing Approach to Enhancements

Elevating Guest Experience: Hilton's Refreshing Approach to Enhancements

By Author

Published on August 16, 2023

Amidst a landscape of cutbacks in the hospitality industry, Hilton Hotels is taking a refreshing step forward. As many hotel chains have scaled down services, Hilton is making enhancements that will directly benefit its guests.

During the pandemic, several hotel brands reduced housekeeping services, even removing them from daily schedules. Subtle changes like the absence of complimentary water bottles and coffee services have been adding up, affecting guest experiences. Moreover, many hotels have shifted to charging for previously free amenities like WiFi, reflecting a model that may not align with customer preferences.

Even President Joe Biden criticized hotels for their hidden fees and misleading pricing tactics, which include omitting mandatory "resort fees" from advertised rates.

In contrast to these trends, Hilton is embracing a more guest-centric approach. The chain is introducing improvements that reflect a commitment to customer satisfaction. Recognizing the importance of cleanliness, Hilton is implementing changes to its housekeeping practices, towel quality, and room features.

One significant change revolves around housekeeping. Hilton is addressing both full-service and limited-service properties. Full-service Hiltons will offer daily housekeeping, while limited-service properties will provide guests with the option to choose their cleaning schedule, enhancing flexibility and guest control.

Towel quality has been a topic of concern for guests, and Hilton is addressing this by introducing a new towel program. Using innovative technology, these towels will become plusher through washing, offering a more luxurious feel. Additionally, they are designed to have a longer lifespan, contributing to cost savings for hotel operators.

Hilton is also taking steps to modernize its room offerings. By the end of 2024, the chain aims to ensure all its brands and hotels globally have accessible bedside power outlets and night lighting. The initiative aims to improve convenience and enhance guest comfort.

These changes underscore Hilton's commitment to guest satisfaction and experience. As travelers' expectations evolve, Hilton's forward-looking approach aims to meet those changing needs. By focusing on cleanliness, convenience, and quality, Hilton is setting itself apart as a brand that not only listens but also takes meaningful action to enhance the guest journey.

In a world where customer experience plays a pivotal role, Hilton's strategic enhancements could set a new standard for the industry, creating an environment where guests feel valued, comfortable, and cared for.


Ambica Empire Shines at Tamil Nadu Leadership Awards 2024

Ambica Empire Shines at Tamil Nadu Leadership Awards 2024

By Nishang Narayan

Published on January 10, 2025

Ambica Empire Hotel, a leading name in Chennai’s hospitality landscape, achieved a remarkable feat at the Tamil Nadu Leadership Awards 2024, held at Taj Club House, Chennai. The prestigious event, endorsed by CMO Asia, World Federation of Hospitality Professionals, and Stars of the Industry Group, saw the participation of celebrated personalities from the hospitality industry.

Ambica Empire was honored with the title of "Luxury Business Hotel of the Year 2024" in recognition of its exceptional service standards and commitment to guest satisfaction. The award was presented by Dr. Sanjeev Seth, Managing Director of IL&FS Tamil Nadu Power Company Limited, and Mr. Raji Thomas, Chief Corporate Relations & Outreach Officer at Indira Group of Institutes, Pune.

Adding to the accolades, Mr. R. Kalathinathan, General Manager of Hotel Ambica Empire, was bestowed with the prestigious Tamil Nadu’s Best General Managers Award in the Hospitality Industry for 2024. Known for his exceptional leadership and dedication, Mr. Kalathinathan has consistently exceeded expectations, ensuring the success of 4-star and 5-star properties under his management.

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Mr. Kalathinathan's illustrious career is decorated with numerous achievements, including the Hospitality Leadership Award by Golden Star Awards and recognition for Best Performance and Best Service in the Industry. He is a respected figure in the hospitality community, frequently featured in television interviews, newspapers, magazines, and social media platforms for his contributions to the field.

Speaking about their success, the hotel shared their heartfelt motto, “Home Away from Home”, emphasizing their commitment to creating memorable experiences for their guests. “Guests who stay with us always stay with us,” proudly echoed the team at Ambica Empire.

For reservations, contact 044-23621818 and experience the unmatched hospitality that makes Ambica Empire a true gem in Chennai’s hotel industry.


GRT Hotels & Resorts Marks World Braille Day with Inclusive Hospitality Initiative

GRT Hotels & Resorts Marks World Braille Day with Inclusive Hospitality Initiative

By Nishang Narayan

Published on January 8, 2025

GRT Hotels & Resorts took a significant step toward inclusivity this World Braille Day, launching an initiative aimed at enhancing accessibility for individuals with visual impairments. With the initiative rolled out across most of the group's 22 properties, the hospitality brand reaffirms its commitment to creating an inclusive environment for all guests.

The cornerstone of this initiative was the introduction of Braille menus at all of GRT Hotels & Resorts' all-day dining restaurants, including those at Grand by GRT Hotels, Regency by GRT Hotels, Radisson GRT Hotels, and GReaT Trails by GRT Hotels. This move ensures a more accessible and personalized dining experience for guests with visual disabilities.

To commemorate the occasion, GRT Hotels & Resorts hosted special events at two of its flagship properties—Grand Chennai by GRT and Radisson Blu Hotel & Suites GRT Chennai. During these events, visually impaired guests were invited to enjoy a curated lunch and experience the newly launched Braille menus firsthand. Additionally, other properties collaborated with local NGOs to host similar events, bringing together the community and raising awareness about accessibility in hospitality.

Mr. Vikram Cotah, CEO of GRT Hotels & Resorts, shared his thoughts on the success of the initiative: “World Braille Day reminds us of the importance of creating spaces that are inclusive and welcoming for everyone. We are delighted with the warm response of our visually impaired guests. With this initiative, we continue to promote accessible hospitality, celebrate inclusivity and diversity while setting new standards for responsible hospitality.”

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Event Highlights:

  • Braille Menu Launch: Newly designed Braille menus are now available across all properties, excluding Zibe hotels, ensuring a more inclusive dining experience.
  • Community Collaboration: Events were hosted in collaboration with local NGOs to celebrate the milestone with visually impaired guests.
  • Special Lunches: Radisson Chennai and Grand Chennai led the celebrations with exclusive luncheons for visually impaired guests.

About GRT Hotels & Resorts:

Founded in 1998 as an extension of GRT Jewellers, GRT Hotels & Resorts is a leading name in South India’s hospitality industry, boasting 22 upscale hotels and luxury resorts across South India. With a presence in Tamil Nadu, Karnataka, Kerala, Andhra Pradesh, and Telangana, the group is set to expand internationally, with future plans for destinations such as the Maldives.

The group’s sub-brands—Grand by GRT Hotels, Regency by GRT Hotels, Zibe by GRT Hotels, and GReaT Trails by GRT Hotels—cater to both business and leisure travelers. GRT Hotels & Resorts also boasts partnerships with the Radisson Group, including four hotels and resorts in Mahabalipuram, Pondicherry, Chennai, and Bengaluru.

As one of the fastest-growing hospitality chains in South India, GRT Hotels & Resorts is on track to reach 25 properties by 2025. With a strong presence in the food and beverage sector and wellness offerings like Bodhi Spa, GRT continues to set the bar for sustainable and bespoke guest experiences.


Sangu Chakra Hotels Celebrates 50 Years of Excellence in Hospitality

Sangu Chakra Hotels Celebrates 50 Years of Excellence in Hospitality

By Manu Vardhan Kannan

Published on January 3, 2025

Sangu Chakra Hotels Pvt. Ltd., a name synonymous with hospitality excellence, is proudly celebrating its 50th anniversary this year. Founded in 1975 with the opening of Sangam Hotel in Trichy, the group has since expanded its operations to Thanjavur, Madurai, and Chettinad, making a lasting impact in the hospitality sector. The Trichy and Madurai properties now operate under the Courtyard by Marriott brand, bringing global standards of hospitality to Tamil Nadu.

The company is taking its legacy further with plans to organize a series of events across its hotels to celebrate this golden milestone. This marks a major achievement for Sangu Chakra Hotels, which has played host to millions of guests over the years, both from India and abroad. The group is committed to offering guests a window into Tamil Nadu’s rich culture and heritage while ensuring modern comforts and outstanding service.

Building on its success, Sangu Chakra Hotels is set for ambitious growth. Over the next 4 to 5 years, the company will invest approximately INR 400 crores to expand its presence across Tamil Nadu. With plans to open new properties in Trichy, Madurai, and Chennai, as well as a resort in Rameshwaram, the company is on track to double its room inventory in the state.

In addition to its business expansion, Sangu Chakra Hotels remains deeply committed to sustainability and social responsibility. The group’s dedication to environmental conservation and CSR initiatives is central to its operations, with a focus on green practices and community engagement.

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On the occasion of the 50th anniversary, Mr. V. Vasudevan, Managing Director of Sangu Chakra Hotels, expressed his gratitude to the guests, staff, and supporters who have contributed to the company’s journey. “We are proud to have been in the hospitality industry for five decades, and as we look to the future, we are committed to expanding our reach and continuing to provide exceptional service,” he said.

The celebration also honors the contributions of the company's founding members, whose vision and leadership shaped the company’s success. Mr. C.Muralikrishnan, Executive Director, added, “As we reflect on our 50-year journey, we are excited about the future and the opportunities that lie ahead.”

Sangu Chakra Hotels is not just celebrating its past achievements but looking forward to the future, with an unwavering commitment to delivering world-class hospitality that resonates with both tradition and innovation.

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