Elevating Guest Experience: Hilton's Refreshing Approach to Enhancements

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Published on August 16, 2023

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Amidst a landscape of cutbacks in the hospitality industry, Hilton Hotels is taking a refreshing step forward. As many hotel chains have scaled down services, Hilton is making enhancements that will directly benefit its guests.

During the pandemic, several hotel brands reduced housekeeping services, even removing them from daily schedules. Subtle changes like the absence of complimentary water bottles and coffee services have been adding up, affecting guest experiences. Moreover, many hotels have shifted to charging for previously free amenities like WiFi, reflecting a model that may not align with customer preferences.

Even President Joe Biden criticized hotels for their hidden fees and misleading pricing tactics, which include omitting mandatory "resort fees" from advertised rates.

In contrast to these trends, Hilton is embracing a more guest-centric approach. The chain is introducing improvements that reflect a commitment to customer satisfaction. Recognizing the importance of cleanliness, Hilton is implementing changes to its housekeeping practices, towel quality, and room features.

One significant change revolves around housekeeping. Hilton is addressing both full-service and limited-service properties. Full-service Hiltons will offer daily housekeeping, while limited-service properties will provide guests with the option to choose their cleaning schedule, enhancing flexibility and guest control.

Towel quality has been a topic of concern for guests, and Hilton is addressing this by introducing a new towel program. Using innovative technology, these towels will become plusher through washing, offering a more luxurious feel. Additionally, they are designed to have a longer lifespan, contributing to cost savings for hotel operators.

Hilton is also taking steps to modernize its room offerings. By the end of 2024, the chain aims to ensure all its brands and hotels globally have accessible bedside power outlets and night lighting. The initiative aims to improve convenience and enhance guest comfort.

These changes underscore Hilton's commitment to guest satisfaction and experience. As travelers' expectations evolve, Hilton's forward-looking approach aims to meet those changing needs. By focusing on cleanliness, convenience, and quality, Hilton is setting itself apart as a brand that not only listens but also takes meaningful action to enhance the guest journey.

In a world where customer experience plays a pivotal role, Hilton's strategic enhancements could set a new standard for the industry, creating an environment where guests feel valued, comfortable, and cared for.

Suba Group of Hotels Launches Clarion Hotel De Renees in Gangtok

By Manu Vardhan Kannan

Published on April 22, 2025

Suba Group of Hotels has announced the grand opening of its latest property, Clarion Hotel De Renees Gangtok, marking a key milestone in its Northeast India expansion. The hotel, inaugurated by Mr. Tshering Thendup Bhutia, Minister of Tourism, Civil Aviation, Commerce and Industries for the State of Sikkim, is strategically located in Lower Sichey with easy access to the heart of Gangtok.

Clarion Hotel De Renees features 38 upscale rooms designed with elegant aesthetics and modern amenities, catering to both business and leisure travellers. The property offers diverse dining experiences at Cinnamon, the multi-cuisine restaurant, and Tipsy Tiger, a stylish lounge. Guests can also unwind at the rooftop restaurant with stunning views of the Himalayas, indulge in a full-service international spa, work out in a contemporary gymnasium, and relax in the indoor swimming pool.

Reflecting a balance between functionality and luxury, the hotel provides high-end banqueting and meeting facilities, ideal for hosting corporate and social events. “This opening is a reflection of our continued commitment to delivering premium hospitality in prime locations. Clarion Hotel De Renees Gangtok is perfectly positioned to serve the evolving needs of both leisure and business travellers, while contributing meaningfully to Sikkim’s tourism ecosystem,” shared Mr.Mansur Mehta, Chairman, Suba Hotels Limited.

Clarion Hotel De Renees operates under the umbrella of Choice Hotels International, a globally renowned brand with over 7,000 hotels across 40 countries. Suba Hotels currently manages 52 Choice-branded properties in India, including Clarion, Comfort, and Quality Inn segments. “Our collaboration with Choice Hotels has played a pivotal role in shaping the guest experience across our portfolio. Clarion Hotel De Renees Gangtok is yet another step forward in our mission to blend international hospitality standards with local warmth,” added Mr.Mubeen Mehta, CEO, Suba Hotels Limited.

With over 125 hotels in 70 locations and a total inventory of 5,906 keys, Suba Hotels continues to lead the Indian hospitality landscape through innovation and a strong guest-centric approach. Sustainability is also a key focus at Clarion Hotel De Renees, with energy-efficient systems, waste management protocols, and eco-friendly sourcing embedded into the hotel’s operations.

“Sustainability is not just a feature, it’s a foundation. Our goal is to create a luxurious yet responsible experience that aligns with the values of today’s travellers,” said K. Manish, GM Operations, Suba Group of Hotels.

With its strategic location, thoughtful design, and sustainability-driven ethos, Clarion Hotel De Renees Gangtok is set to become a new landmark in Sikkim’s premium hospitality scene.

East Lifestyle Introduces a Stunning Collection of Side Tables

By Nishang Narayan

Published on March 4, 2025

East Lifestyle, a name synonymous with elegant and functional furniture, has unveiled a stunning collection of side tables, perfect for enhancing both aesthetic appeal and practicality in modern homes. This launch reinforces the brand’s commitment to crafting timeless pieces that seamlessly blend into diverse home interiors.

More Than Just Side Tables

Side tables are no longer just functional accessories—they play a pivotal role in shaping a room’s ambiance. Whether holding a lamp, books, or decorative items, the right side table can transform a space, adding an element of charm and sophistication.

Speaking about the launch, Aprajita Bhargava Bhasin, COO and Interior Consultant, East Lifestyle, shared:

“We believe home decor should reflect personal style. Our new collection of side tables embodies this philosophy, offering a variety of designs that enhance both functionality and elegance.”

A Collection to Suit Every Style

East Lifestyle’s new range of side tables is designed to cater to every taste, from modern minimalism to classic elegance. The collection includes:

Carlotta Empire Bedside Table – A regal piece that adds a touch of grandeur to any bedroom.
Portuguese Colonial Side Table – Featuring a unique vintage aesthetic, inspired by colonial-era designs.
Marble Nesting Side Table – A versatile and space-saving solution for compact areas.
Victorian Bedside Table – A classic design that evokes heritage and sophistication.
Grandios Symphony Sofa Side Table – A contemporary masterpiece that complements modern interiors.
Empire Bedside Table – Exuding luxury and refinement, perfect for elegant settings.
ChateauNoir Bedside Table – A sleek, black-finish design that brings drama and sophistication.
Carter Mid-Century Bedside Table – A mid-century modern favorite for minimalist homes.
Bohemian Bedside Table – A free-spirited, artistic design, ideal for eclectic spaces.
19th Century Bedside Table – A timeless, heritage-inspired piece that never goes out of style.

Each table is crafted from premium materials, ensuring durability, longevity, and timeless elegance.

Customization & Availability

The collection is available at East Lifestyle’s flagship store in Bengaluru and online at www.eastlifestyle.in. Customers can also explore customization options to tailor designs to their specific needs.

Rêve Rattan Unveils Its Exquisite Cane Dining Chairs Collection

By Nishang Narayan

Published on March 4, 2025

Rêve Rattan, a name synonymous with handcrafted excellence in cane and rattan furniture, has introduced an exquisite dining chair collection that seamlessly blends artistry, comfort, and sustainability. Designed to elevate any dining space, these chairs are perfect for modern homes, breezy terraces, and intimate rooftop settings.

A Masterpiece of Craftsmanship and Design

Speaking about the new collection, M Preeth, Designer and Promoter of Rêve Rattan, shared:

“Each chair in this collection is a work of art—thoughtfully crafted with intricate weaving and a refined aesthetic. Whether for a cozy home or a nature-inspired dining space, our chairs offer the perfect balance of style and comfort. With sustainable materials and timeless designs, they redefine luxury dining experiences.”

Each chair is meticulously designed to enhance dining moments, offering not just a seat but an invitation to indulge in comfort and beauty.

The Exclusive Dining Chair Collection

Rêve Rattan’s collection features four exquisite designs, each bringing a unique charm to the dining space:

Dune Dining Chair (₹14,160) – A perfect blend of craftsmanship and modern design, this handwoven rattan chair is lightweight yet sturdy, featuring a gently curved backrest for optimal comfort.
Eclipse Dining Chair (₹16,520) – With its sleek lines and minimalist appeal, this chair transforms any space into a contemporary oasis, making it a striking statement piece.
Medallion Dining Chair (₹18,880) – A tribute to classic design and traditional artistry, featuring an intricate medallion backrest that exudes heritage while ensuring superior comfort.
Whisper Dining Chair (₹16,520) – Designed for elegance and subtle sophistication, this chair features gracefully curved rattan arms, striking the perfect balance between style and support.

Sustainability Meets Luxury

Beyond aesthetics, Rêve Rattan is committed to sustainable luxury, using eco-friendly materials and handcrafted techniques that uphold the rich legacy of cane craftsmanship.

Experience Rêve Rattan’s Craftsmanship

The collection is now available at Rêve Rattan’s showroom in Chennai. Explore these timeless designs and transform your dining experience with furniture that is as elegant as it is environmentally conscious.

Visit: www.reverattan.com
Instagram: @reverattan.furniture
Store: 174, Govindappa Naicken Street, Next to SBI Bank, Sowcarpet, Chennai - 600 001, India

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