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By Author
Published on August 16, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
Amidst a landscape of cutbacks in the hospitality industry, Hilton Hotels is taking a refreshing step forward. As many hotel chains have scaled down services, Hilton is making enhancements that will directly benefit its guests.
During the pandemic, several hotel brands reduced housekeeping services, even removing them from daily schedules. Subtle changes like the absence of complimentary water bottles and coffee services have been adding up, affecting guest experiences. Moreover, many hotels have shifted to charging for previously free amenities like WiFi, reflecting a model that may not align with customer preferences.
Even President Joe Biden criticized hotels for their hidden fees and misleading pricing tactics, which include omitting mandatory "resort fees" from advertised rates.
In contrast to these trends, Hilton is embracing a more guest-centric approach. The chain is introducing improvements that reflect a commitment to customer satisfaction. Recognizing the importance of cleanliness, Hilton is implementing changes to its housekeeping practices, towel quality, and room features.
One significant change revolves around housekeeping. Hilton is addressing both full-service and limited-service properties. Full-service Hiltons will offer daily housekeeping, while limited-service properties will provide guests with the option to choose their cleaning schedule, enhancing flexibility and guest control.
Towel quality has been a topic of concern for guests, and Hilton is addressing this by introducing a new towel program. Using innovative technology, these towels will become plusher through washing, offering a more luxurious feel. Additionally, they are designed to have a longer lifespan, contributing to cost savings for hotel operators.
Hilton is also taking steps to modernize its room offerings. By the end of 2024, the chain aims to ensure all its brands and hotels globally have accessible bedside power outlets and night lighting. The initiative aims to improve convenience and enhance guest comfort.
These changes underscore Hilton's commitment to guest satisfaction and experience. As travelers' expectations evolve, Hilton's forward-looking approach aims to meet those changing needs. By focusing on cleanliness, convenience, and quality, Hilton is setting itself apart as a brand that not only listens but also takes meaningful action to enhance the guest journey.
In a world where customer experience plays a pivotal role, Hilton's strategic enhancements could set a new standard for the industry, creating an environment where guests feel valued, comfortable, and cared for.
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By Nishang Narayan
Published on February 18, 2025
Eight Continents Hotels & Resorts is proud to announce the addition of Treetop by Eight Continents Zanzibar to its illustrious portfolio. This luxurious island resort is a hidden paradise nestled in the heart of Zanzibar, offering guests an exceptional retreat surrounded by stunning ocean views, pristine beaches, and a peaceful, serene atmosphere.
Strategically located away from the bustling tourist hotspots, Treetop Zanzibar provides the perfect sanctuary for those seeking tranquility and indulgence. The resort sits against the backdrop of a crystal-clear bay, making it an idyllic escape into nature, while maintaining the highest standards of luxury and comfort.
With 32 exquisitely designed rooms, Treetop Zanzibar effortlessly blends contemporary design with traditional Zanzibar hospitality. Each room has been thoughtfully crafted to provide supreme comfort and privacy, ensuring a "home away from home" experience for all guests.
To elevate the guest experience, the resort features three exceptional dining outlets, each offering a diverse range of culinary delights. Guests can indulge in gourmet international dishes or savor the authentic flavors of Zanzibar, with locally sourced spices and fresh seafood that highlight the region’s rich culinary heritage.
Additionally, Treetop Zanzibar boasts a state-of-the-art gym, a luxurious spa and sauna for rejuvenation, and a spacious banquet hall perfect for hosting grand weddings and special events.
Located near the renowned Jozani Chwaka Bay National Park, Zanzibar’s only national park, the resort offers guests the chance to explore the lush mangrove forests, scenic walking trails, and vibrant ecosystems of this protected area. Known for being home to the rare and endemic Zanzibar red colobus monkey, the park is a haven for nature lovers and wildlife enthusiasts.
Haninder Sachdeva, CEO of Eight Continents Hotels & Resorts, expressed his excitement about the new addition, saying, "Treetop by Eight Continents Zanzibar represents our vision of delivering unique and unforgettable luxury experiences. This serene island resort is a perfect embodiment of exclusivity, elegance, and warm hospitality. We are thrilled to bring our signature standards of excellence to Zanzibar, offering guests an extraordinary escape into paradise."
Whether looking for a peaceful getaway, a romantic retreat, or an unforgettable venue for a special celebration, Treetop by Eight Continents Zanzibar offers the perfect blend of luxury, comfort, and natural beauty. Guests are invited to experience the charm of Zanzibar in an exclusive setting, where every moment is designed to be truly unforgettable.
Published on February 12, 2025
Cygnett Hotels & Resorts has announced the signing of Cygnett Retreat Pangot, further strengthening its presence in the scenic state of Uttarakhand. This boutique retreat, featuring 64 elegantly designed rooms, offers guests a perfect blend of comfort, modern amenities, and personalized hospitality amidst the tranquil Kumaon hills.
Designed to provide an immersive getaway, Cygnett Retreat Pangot boasts an all-day dining restaurant, social spaces, a rejuvenating spa, activity zones, and a swimming pool. Its location makes it a haven for nature lovers, with easy access to Nainital, treks to Naina Peak, and opportunities to spot over 150 species of Himalayan birds.
"Uttarakhand has emerged as a sought-after destination for leisure travelers. With Cygnett Retreat Pangot, we are excited to expand our footprint in this beautiful region. Guests will enjoy the pristine beauty of Pangot, coupled with the warmth of our signature 'Cygnetture' hospitality. We are grateful to our partners, Neeminfra and Construction Private Limited, for their unwavering support and trust in our vision," said Mr. Sarbendra Sarkar, Founder & Managing Director, Cygnett Hotels & Resorts.
This signing aligns with Cygnett's ambitious expansion strategy, which aims to operate over 100 hotels by 2029. The brand has also announced the upcoming launch of Anamore, its luxury segment, in Uttarakhand, reinforcing its commitment to delivering world-class hospitality.
For more information, visit: www.cygnetthotels.com
Published on February 6, 2025
Sayaji Pune, a leading 5-star business hotel, has been honored with the 'Iconic Business Hotel' award by the Times of India Group, recognizing its exceptional standards in corporate hospitality. This prestigious accolade highlights the hotel’s dedication to offering a seamless blend of luxury, comfort, and business functionality, making it the top choice for corporate travelers.
Nestled off the Pune-Mumbai Highway, Sayaji Pune enjoys prime proximity to IT hubs like Hinjewadi and Baner, making it an ideal stay for professionals seeking convenience and world-class amenities.
The hotel features well-appointed rooms designed for business travelers, complete with high-speed internet, plush beds, and spacious work desks to ensure productivity and relaxation. For meetings and corporate events, Sayaji Pune offers state-of-the-art boardrooms, banquet halls, and event spaces, catering to a variety of professional needs.
Beyond business, the hotel takes wellness seriously, boasting a fully equipped gym with expert trainers and an in-house spa—allowing guests to unwind after a busy day.
On the culinary front, Sayaji Pune presents a delightful gastronomic experience. Guests can indulge in a lavish buffet at Portico, offering a mix of healthy and indulgent options, or enjoy an elegant dining experience at Turque, which serves exquisite flavors in a luxurious setting.
This recognition as an Iconic Business Hotel further cements Sayaji Pune’s reputation for delivering top-tier hospitality, setting new benchmarks in business accommodations.
Sayaji Pune is a premier business hotel offering strategic location, luxurious accommodations, world-class dining, and cutting-edge business facilities, ensuring a productive and comfortable stay for corporate travelers.
Congratulations to Sayaji Pune on this well-deserved achievement!
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