From Book Now to Checkout: A Hotelier’s Guide to Guest Happiness!

From Book Now to Checkout: A Hotelier’s Guide to Guest Happiness!

By Author

Published on October 18, 2023

Ever wondered what your guests are really experiencing from the moment they click “book now” to the satisfied sigh as they check out? We’re unraveling the mystery with the ultimate guide to hotel customer journey maps. It’s the inside scoop, the behind-the-scenes tour, and your golden ticket to elevating the guest experience. Ready to take a walk on the guest side? Let’s jump right in!

The Art and Science of Crafting the Perfect Guest Experience

Think of this map as your friendly neighbourhood detective, helping you unravel the mysteries of your guests’ experiences. It’s a bit like piecing together a jigsaw puzzle where each piece is a moment or touchpoint of the guest’s interaction with your hotel.

Starting the mapping journey isn’t like launching a spaceship - you don’t need a room full of tech and engineers. Gather your team, maybe some snacks, and kickstart the brainstorming! It’s all about getting into the nitty-gritty of the guest’s path - the research, booking, arrival, stay, and their adieu.

So, who are these enigmatic guests? Are they solo adventurers or family vacationers? Business travellers in crisp suits or groups of giddy friends? Identifying your guest personas is like setting the stage for a play, with each guest playing a lead role.

Now, onto the script! Draft the stages of the guest journey, from the opening scene of research and booking to the closing act of check-out and post-stay feedback. Ever wondered what solo travellers focus on during the booking process, or what families look forward to during their stay? This is your chance to unveil the curtains!

And of course, every play has its climax, the moments of truth where the guest experience can turn from ordinary to extraordinary. It’s those little touches, like a perfectly fluffed pillow or a front desk that knows your name.

So grab that detective hat, maybe a magnifying glass for effect, and delve into the fascinating world of guest journey mapping. It’s not just about enhancing the guest experience, but also adding a dash of delight, a sprinkle of surprise, and a wave of warmth that turns every stay into a cherished memory.


How Fire-Resistant Are Our Hotels? A Closer Look at Safety Standards

How Fire-Resistant Are Our Hotels? A Closer Look at Safety Standards

By Manu Vardhan Kannan

Published on May 13, 2025

The increasing number of hotel fires across regions has triggered growing concern over how well our hospitality spaces are prepared to handle such emergencies. Fires in hotels can lead to devastating consequences, including loss of life, serious damage to property, and lasting reputational harm. Strengthening fire safety measures is no longer optional—it's a vital necessity.

Effective fire safety begins at the foundation - literally. It starts with proper building design, continues with the careful selection and application of materials, and is enforced through adherence to required permits like building licenses, occupancy certificates, and operational approvals.

Recent cases have pointed to multiple causes behind hotel fires—user negligence, kitchen-related mishaps, outdated or faulty electrical systems, and delays in maintenance work. Many of these risks are made worse by the absence of comprehensive fire safety designs, allowing small incidents to turn into large-scale disasters.

Key Elements for Strengthening Fire Safety in Hotels:

Design Integration:

Incorporating both passive and active fire safety elements into architectural, electrical, and mechanical designs is essential. One of the most important aspects is ensuring well-thought-out evacuation routes to allow for the safe and timely exit of guests and staff.

Material Matters:

One major hazard is the use of combustible or non-certified materials on hotel facades. These can catch fire quickly, enabling flames and smoke to spread vertically through the building and putting occupants at serious risk. Every material used must have test certifications from accredited laboratories to ensure fire compliance. Without such validation, they must not be used, especially on high-rise structures.

Correct Application:

Even certified materials, if poorly installed or used incorrectly, can compromise an entire building’s fire resistance. Following proper application procedures is crucial to preserving the effectiveness of all safety measures.

Routine Inspections:

Improper usage of building spaces, unauthorized storage of flammable items, or renovations that bypass safety norms can reduce a structure’s fire resistance. Regular expert inspections help identify these vulnerabilities and ensure continued compliance with fire safety regulations.

One organization leading the way in this area is Efectis, a global expert in fire science and safety. With more than 70 years of experience and a highly qualified team, Efectis offers customized fire safety strategies for various types of buildings in Türkiye and beyond, ensuring structures meet the highest fire resistance standards.

As the hospitality industry continues to grow, fire safety must evolve as a priority. Through better planning, strict material compliance, and continuous inspections, the industry can ensure safer environments for everyone.


Rambagh Palace and IRIS Jaipur to host a Grand Dinner for JD Vance and 20 US trade delegates

Rambagh Palace and  IRIS Jaipur to host a Grand Dinner for JD Vance and 20 US trade delegates

By Author

Published on April 23, 2025

In a landmark moment of cultural diplomacy, Rambagh Palace, Jaipur’s crown jewel, Rambagh Palace will host US Vice President James David Vance, his family, and a 20-member White House delegation on April 23. The high-profile visit is being celebrated with a grand dinner in collaboration with IRIS Jaipur, renowned for its handcrafted, gold-plated metalware. Following its acclaimed showcase at the G20 Summit, IRIS Jaipur once again has the honour of serving foreign dignitaries.

The dinner will be held in the palace’s opulent 18th-century ballroom, Suvarna Mahal. A custom-designed collection of gold-plated dinner sets, tableware, cutlery, serve ware and trolley crafted by IRIS Jaipur, will headline the banquet, reflecting a seamless blend of traditional Rajasthani artistry and modern luxury.

Each guest will receive a golden napkin ring as a keepsake, engraved with their names on one side and Rambagh Palace Jaipur on the other side. The culinary showcase, presented on bespoke dinner sets, snack stands, hollowware, and barware, will highlight India’s gastronomic heritage with dishes prepared by Rambagh’s top chefs.

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A red-carpet walkway flanked by mirror-polished golden pipes crafted by IRIS’s metal artisans, creates a shimmering prelude, setting the tone for the regal evening. Antique brass welcome trolleys, lotus design trays with bowls, and garland stands will enhance the arrival experience with rich visual storytelling rooted in Jaipur’s artisanal traditions.

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Jaipur's IRIS artisans bring diplomatic hospitality to life at Rambagh Palace, showcasing the city's rich cultural heritage while adding a personal touch to the grandeur of the U.S. Vice President’s visit.

IRIS’s relationship with Rambagh spans decades, with its creations gracing the palace’s grandest suites and dining halls. This latest showcase, co-led by Ashok Rathore, General Manager of Rambagh Palace, and Rajeev Pabuwal, continues a legacy of reviving traditional craftsmanship for discerning global audiences.

As diplomacy unfolds over dinner, Jaipur stands tall not just as a cultural capital but as a beacon of craft-led global engagement.


Solo vs Group Travel: Finding What Fits You Best

Solo vs Group Travel: Finding What Fits You Best

By Manu Vardhan Kannan

Published on April 10, 2025

Travelling is one of the most powerful and enriching experiences in life. It opens the door to meeting new people, exploring different cultures, and creating unforgettable memories. But one major decision that can shape your entire trip is whether to travel alone or with a group. As Mr. Sandeep Singh, Founder of Rubystone Hospitality, points out, both these choices have their own strengths and limitations, and what you choose depends on your personality, travel goals, and convenience.

Solo travel offers complete freedom. It gives you the chance to plan your day your way, visit places you love at your own pace, and enjoy the kind of flexibility that’s hard to find in group plans. It also gives you a chance to step out of your comfort zone, meet new people on your own terms, and enjoy moments of genuine self-discovery. Many hotels and resorts now understand the needs of individual travellers and are offering tailored experiences, single-occupancy rates, and co-living options that help solo travellers connect with others. Homestays, hostels, and boutique hotels often have shared spaces where like-minded travellers cross paths, making the journey less lonely and more interactive.

However, solo travel isn’t without its challenges. Since there’s no one to split expenses with, costs can add up quickly. Safety can also be a concern, especially in unfamiliar or remote areas. Planning everything by yourself might sometimes feel overwhelming, and longer trips can lead to occasional bouts of loneliness.

On the other hand, travelling in a group whether with friends, family, or on a guided tour comes with a different set of benefits. It’s usually more cost-effective, as expenses for accommodation and travel can be shared. Safety is another plus, being in a group means there’s always someone to lean on if something doesn’t go as planned. Hotels and resorts often have group packages, special rates, and family-friendly rooms to accommodate larger groups. Travel becomes more engaging when you can share the experience with others, and many hospitality brands now add value through group activities like guided tours, private dinners, or exclusive outings. But group travel also needs compromise. Everyone has different interests, so it might be tough to create a plan that satisfies all. Coordination between multiple people can delay decisions, and you may lose the chance for spontaneous plans. In some cases, large groups may struggle with getting last-minute bookings at popular spots, requiring early planning, which could take away some of the adventure.

So how do you decide what suits you better? It entirely depends on your goals. If you’re someone who loves independence, wants to explore at your own pace, and is open to discovering more about yourself, solo travel might be the way to go - especially now that hospitality spaces are adapting to support solo adventurers. But if you enjoy shared experiences, value the comfort of familiar company, and are looking for a more cost-effective and safe option, then group travel could be your best choice. In the end, both solo and group travel have something meaningful to offer. You might even choose one over the other depending on where you’re going or what the trip is about. What matters most is embracing the journey fully and making the most of every moment, whichever way you choose to go.

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