Grand Casino Hotel Resort Revolutionizes Guest Service with Cutting-Edge Agilysys Tech

Grand Casino Hotel Resort Revolutionizes Guest Service with Cutting-Edge Agilysys Tech

By Author

Published on January 12, 2024

In a groundbreaking move, the Grand Casino Hotel Resort in the United States has embarked on a technological transformation. Partnering with Agilysys, a leader in hospitality-focused technology, the resort is set to redefine its Return on Experience (ROE) – a critical metric measuring financial gains from enhancing guest and staff services.

The investment includes a suite of cloud-native solutions by Agilysys, meticulously designed to uplift the guest experience while offering substantial benefits to the hotel staff. Key among these solutions is a cloud-based application allowing restaurant patrons to reserve their seating, helping establishments maximize space utility. Additionally, the resort has introduced a contactless, mobile self-service food and beverage ordering system across various settings, including food courts and in-room dining.

The POS system from Agilysys stands out with its advanced security features, ease of use, and efficient transaction processing. Its intuitive interface is tailored to minimize staff training time while accommodating a wide range of customer preferences for POS interactions.

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The resort, part of Citizen Potawatomi Nation and located east of Oklahoma City, also boasts a commission-free, guest-facing web booking platform. This innovative platform not only simplifies itinerary management for guests but also promotes upselling of unlimited amenities like room upgrades and spa treatments.

Further expanding its tech arsenal, Grand Casino Hotel Resort has invested in Agilysys’ spa management application and a golf course and pro shop management application, enhancing operational efficiency in these departments. Chief Technology Officer Justin Dunsworth emphasized the significant improvements these solutions have brought to both hotel and casino operations.

Grand Casino Hotel Resort, featuring over 125,000ft² of gaming space with more than 2,000 Vegas-style slot machines and a Keno lounge, is now poised to offer an even more memorable and efficient guest experience, setting a new standard in the hospitality and gaming industries.


Max Value Hotels and Resorts Boosts Efficiency with HostBooks Software

Max Value Hotels and Resorts Boosts Efficiency with HostBooks Software

By Nithyakala Neelakandan

Published on May 23, 2024

Max Value Hotels and Resorts, a prominent player in Mumbai's hospitality scene, recently teamed up with HostBooks, a leading business automation software provider, to revamp their financial and operational management processes.

For over 15 years, Max Value Hotels grappled with the complexities of managing their 150-room facility amidst fierce industry competition and decentralized accounting systems. Recognizing the need for a game-changing solution, they turned to HostBooks for help.

The implementation of HostBooks marked a turning point for Max Value Hotels, streamlining operations and addressing crucial challenges like financial consolidation and inventory management. Within days, the benefits of this collaboration became apparent.

Rathnaraj Livingston, Director of Global Business Head and Chief Business Officer-HORECA, lauded the collaboration, citing increased efficiency and operational standardization as immediate outcomes.

Abbas Hussain, Director of Max Value Hotels and Resorts, commended the support provided by the HostBooks team, singling out the seamless settlement of 80% of accounts within the first few months. He highlighted HostBooks' cloud-based features and recommended it as a valuable tool for the hospitality industry.

This successful integration has not only optimized Max Value Hotels' operations but has also led to substantial cost savings, positioning them for sustained success in the competitive market. Centralized control over operations and streamlined procurement procedures have further contributed to their operational effectiveness.

The partnership between Max Value Hotels and HostBooks underscores the importance of innovative solutions in driving efficiency and success in the hospitality sector. With HostBooks' support, Max Value Hotels is poised for continued growth and excellence.


BeCause Partners with WTTC to Enhance Hotel Sustainability Efforts Globally

BeCause Partners with WTTC to Enhance Hotel Sustainability Efforts Globally

By Nishang Narayan

Published on April 27, 2024

BeCause, the innovative Danish startup focused on sustainability data management, has announced a strategic partnership with the World Travel & Tourism Council (WTTC) to advance sustainable practices in the hospitality industry globally. This collaboration centers on incorporating WTTC’s Hotel Sustainability Basics (HSB) framework into the BeCause platform, significantly streamlining sustainability initiatives for hotel operators worldwide.

The integration of HSB into BeCause’s platform will allow WTTC to expand the framework’s reach and impact, providing hotel chains with a centralized view of their properties' sustainability progress and enhancing accountability across the industry. Julia Simpson, WTTC President and CEO, emphasized the importance of the partnership, stating, "By joining forces with BeCause, we are increasing the transparency of the sustainability process and empowering hotel groups to effectively manage their environmental performance."

Hotels engaging with the HSB framework will benefit from a clear pathway to meeting essential sustainability criteria over three years. Upon successful annual verification through WTTC partners such as Green Key and SGS, hotels receive a badge signaling their commitment to environmental stewardship, a valuable asset in attracting eco-conscious consumers.

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Frederik Steensgaard, CEO and Co-founder of BeCause, highlighted the operational efficiencies brought by this partnership, explaining, "Hotels often struggle with sustainability data management. Our platform not only simplifies this process but also enables hotels to integrate their sustainability efforts with global verification standards seamlessly."

Looking ahead, BeCause plans to automate the transmission of data to verification partners, further easing the certification process for hotels and encouraging them to adopt more rigorous environmental practices. Additionally, the platform’s AI capabilities allow for the aggregation and application of sustainability data across various reporting frameworks, ensuring that hotels can achieve regulatory compliance and qualify for additional green certifications efficiently.

This partnership marks a significant step forward in promoting sustainable tourism, demonstrating a shared commitment between BeCause and WTTC to fostering environmentally responsible hospitality practices that pave the way for a more sustainable future in the travel and tourism sector.


Analysis: 91% of Diners Prioritise Reviews and Ratings in Dining Decisions

Analysis: 91% of Diners Prioritise Reviews and Ratings in Dining Decisions

By Nishang Narayan

Published on April 11, 2024

A recent study by RightResponse AI unveils the significant impact of reviews and ratings on diners' dining decisions, with 91% of respondents acknowledging their reliance on these factors. The research underscores the importance of recent reviews, with nearly two-thirds of diners focusing on reviews less than one month old, signalling a preference for up-to-date information.

RightResponse AI, a leading provider of AI-powered review management solutions, has released a comprehensive report titled "We Digested Over 100,000 Restaurant Reviews, And This Is What We Learned." This analysis delves into customer sentiment and behaviour, leveraging advanced sentiment analysis capabilities to extract valuable insights for the restaurant industry.

Through an examination of over 257,000 phrases from restaurant reviews, RightResponse AI identified notable trends affecting the industry. Key findings include the increasing length of reviews across all star ratings and a significant rise in response rates, particularly in chain restaurants, where response rates approach 60%.

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Interestingly, the research reveals a disparity in customer satisfaction between chain restaurants and single-location establishments. Despite similar star ratings, chain restaurants exhibit a lower percentage of positive mentions, highlighting potential areas for improvement in customer experience.

In parallel with this analysis, RightResponse AI conducted the 2024 Restaurant Diner Survey Insights, exploring diners' online search behaviours, review habits, and expectations regarding review responses. Notable insights from the survey include the influence of personalised and informative review responses on dining decisions, with 78% of potential patrons considering such responses influential.

George Swetlitz, co-founder of RightResponse AI, emphasises the significance of these findings in shaping restaurant success. He states, "Understanding and engaging with customer feedback in a personalised and informative manner is crucial for restaurant establishments of all sizes. RightResponse AI is committed to democratising access to advanced AI tools that enable businesses to enhance customer satisfaction, improve Google Map rankings, and attract new customers."

In addition to its research efforts, RightResponse AI has introduced a Free AI Review Response Generator, empowering users to add informative content to AI-generated review responses. This innovative tool, coupled with the option to upgrade to RightResponse AI's Intelligent Review Responder, provides businesses with scalable solutions to manage and respond to reviews effectively.

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