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By Author
Published on October 13, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
In the bustling world of hospitality, where the spotlight often falls on gourmet chefs, welcoming smiles, and luxurious amenities, there are unsung heroes quietly orchestrating the behind-the-scenes symphony of guest experiences. Among these heroes are the dedicated professionals at the front desk and reservations, whose roles go far beyond check-ins and booking confirmations.
These people are often the first and last points of contact for the guests. As such, the staff in these departments play a vital role in ensuring that guests have a positive experience and that the hotel runs smoothly.
What do they do?
At first glance, the front desk and reservation staff are the face of the establishment, welcoming guests with warm smiles, checking them in, and ensuring a smooth check-out process. They handle reservations efficiently, confirm booking details, and send out reservation reminders.
But their roles extend much further. In addition to being the initial point of contact for guests, they wield their role as problem solvers adeptly, swiftly resolving concerns ranging from room maintenance issues to lost reservations. Simultaneously, reservation specialists maintain essential databases, recording booking details and overseeing room inventory, underpinning future planning and business strategy.
The front desk team's proficiency in inventory control ensures optimal room allocation and minimized overbooking, while also playing a crucial role in security management, encompassing surveillance, guest access, and emergency support. Furthermore, their multilingual competence bridges language gaps, facilitating seamless interactions with international guests, enhancing the guest experience.
Front desk and reservations staff often go unnoticed and underappreciated. However, their work is essential to the success of any hotel. They are the ones who create a positive first impression for guests, ensure that their needs are met throughout their stay, and resolve any issues that may arise.
The Importance of These Roles in the Hospitality Industry:
Front desk and reservation professionals are the backbone of the hospitality industry. Their roles are pivotal for several reasons:
First Impressions: As the first point of contact, these professionals have the power to make an indelible first impression. A warm welcome and efficient service can transform a guest's stay into an exceptional experience.
Guest Retention: Their personalized interactions with guests and attentive problem-solving skills significantly impact guest satisfaction. Happy guests are more likely to return, ensuring repeat business.
Optimal Occupancy: Reservation specialists ensure that rooms are booked efficiently, preventing underbooking or overbooking, which can be costly for hotels. They keep track of guest preferences and can offer special arrangements that enhance the guest's experience.
Data-Driven Decisions: The data meticulously managed by these teams aids in understanding market trends and guest preferences. This information empowers the property to make informed business decisions, including pricing strategies and marketing initiatives.
Security and Emergency Response: In an era of heightened security concerns, the front desk staff play a crucial role in maintaining a secure environment. Their prompt response during emergencies can make the difference between chaos and a controlled situation.
Front desk and reservations staff play a vital role in the hospitality industry. They are responsible for creating a positive experience for guests, ensuring that their needs are met, and resolving any issues that may arise. In addition to their customer-facing duties, front desk and reservations staff also perform a number of important behind-the-scenes tasks that are essential to the daily functions of the hotel.
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By Manu Vardhan Kannan
Published on February 4, 2025
As the Union Budget 2025 concludes with major announcements across various industries, key figures from India's Food and Beverage sector share their reactions on the budget's impact on their businesses and the industry at large.
"A Prospect for Inclusivity and Sustainable Growth"
The budget takes a progressive stance in promoting sustainability and growth in multiple industries, including the food and beverage sector. Investments in education, digital literacy, and skill development will foster a resilient workforce ready to meet evolving industry demands. Strengthened supply chains, streamlined regulations, and support for rural and agricultural development will benefit businesses reliant on fresh, locally sourced ingredients.
A significant move toward financial inclusion and gender equality is the provision of tax exemptions and incentives for new businesses, particularly those led by female entrepreneurs. These initiatives lay the groundwork for long-term resilience and industry expansion. If executed effectively, the budget serves as a roadmap for a more dynamic, sustainable, and inclusive economy, positioning the F&B sector for enduring success.
"Transformative Financial Reforms for the F&B and Hospitality Sectors"
The Union Budget 2025 introduces substantial financial reforms set to reshape F&B consultancy and hospitality businesses. The expansion of credit guarantee coverage will offer better financial support to startups and small enterprises, minimizing risks while fostering innovation. Additionally, financial institutions are set to play a more significant role in funding early ventures, enabling rapid scaling within the food and hospitality sectors.
A dedicated startup credit ecosystem is a game changer, particularly for first-time women entrepreneurs and businesses from SC and backward communities, increasing participation in the industry. Simplified credit access—especially with initiatives like the ₹2 crore loan scheme for women entrepreneurs—will encourage new ventures and enhance inclusivity.
The sector anticipates accelerated growth through supply chain advancements, regional cuisine promotion, and agricultural sector development. These measures are expected to propel the F&B space into a new era of expansion and sustainability.
"Empowering Growth in the F&B Sector"
The Union Budget 2025 is poised to boost the F&B industry by increasing middle-class disposable income, thereby driving demand for diverse and premium food options. The establishment of the National Institute of Food Technology Entrepreneurship and Management (NIFTEM) in Bihar is a strategic move to equip the state's youth with world-class education and skills in food technology and entrepreneurship.
Furthermore, the reduction in customs duty on essential F&B inputs will lower production costs, benefiting businesses of all sizes. These measures position the industry for sustainable growth while making high-quality food more accessible to consumers.
The Union Budget 2025 has generated significant interest in the hospitality sector, with industry leaders analyzing its potential impact. The budget introduces several strategic measures aimed at enhancing tourism infrastructure, improving accessibility, and fostering investment. Key stakeholders from the hospitality industry weigh in on these developments.
Mateen Khan, Co-Founder, Monday Hotels, highlighted the government's decision to grant infrastructure status to hotels in 50 destinations, allowing them easier access to financing. This move strengthens India's position as a global tourism hub. Additionally, the focus on developing top tourist spots by upgrading infrastructure and enhancing visitor facilities is expected to attract more domestic and international travelers.
Key hospitality initiatives include:
Standardized Service Quality: New schemes to ensure consistent hospitality standards.
Expanded Air Connectivity: UDAN expansion to connect 120 new destinations over the next decade, boosting tourism and hospitality businesses.
Private Sector Investment: Encouraging collaboration with private enterprises to drive industry growth.
“These initiatives reflect the government’s commitment to making India a top-tier global tourism destination while driving economic growth and job creation,” said Khan.
Pushpendra Bansal, COO, Lords Hotels & Resorts, acknowledged that while infrastructure status was granted to only 50 destinations, the broader reforms, such as streamlining the e-visa system and visa-free waivers for select countries, are expected to enhance inbound tourism. “These measures make India a more accessible and attractive destination for international travelers,” he noted.
Other significant developments include:
Hospitality Skill Development: Government-backed programs for youth, particularly in Institutes of Hospitality Management, to create a skilled workforce and improve service standards.
Medical & Wellness Tourism: The ‘Heal-in-India’ initiative positions India as a leading destination for affordable, high-quality healthcare services.
State Performance Incentives: Encouraging states to improve infrastructure, cleanliness, and service quality through performance-based initiatives.
Davinder Juj, General Manager, Eros Hotel, New Delhi, praised the budget’s emphasis on positioning India as a spiritual tourism hub. Promoting India as the land of Lord Buddha and Lord Ram is expected to attract Non-Resident Indians (NRIs) and international tourists.
Key financial allocations and incentives include:
Land Acquisition for Hotels: Facilitating foreign investments in hotel infrastructure.
Visa Fee Reductions: Lower fees to boost medical tourism, benefiting the hospitality industry.
Rs 20,000 Crore Allocation: Enhancing tourism-related employment by improving infrastructure and connectivity.
“These budgetary provisions create a strong foundation for attracting foreign tourists, which will ultimately drive growth in the hospitality, travel, and tourism sectors,” Juj concluded.
With these reforms, the Union Budget 2025 lays the groundwork for a robust and dynamic hospitality sector, poised for long-term growth and global recognition.
Published on January 23, 2025
The launch event of Le Amanah Awards Season 6 powered by Ram Rattan Group took place with great success on January 18, 2025, at the vibrant Planet Hollywood Thane, marking a significant moment for the hospitality industry. The event brought together industry leaders for an inspiring and celebratory evening, leaving attendees with unforgettable experiences.
The event began with a ceremonial lamp lighting that reflects the commencement of a night dedicated to celebrating excellence. It was a seamless start to what was an extraordinary evening and Mr. Anand Chatterjee, Executive Director of Viking Ventures, graced the event as the Chief Guest, adding prestige and significance to the occasion. His presence, along with the enthusiastic participation of other distinguished guests, contributed to the grandeur and success of the event.
The night continued with an exciting agenda that included impactful sessions from some of the most respected leaders in the hospitality industry. “Let the Leaders Talk,” a segment of the evening, featured a star-studded panel that included Akash Bhatia, the CEO of Eco Hotels; Vipul Mohan, General Manager at Radisson Resort Goa Baga and Brand Ambassador of Le Amanah; Varun Sahani, Sr. Vice President Operations at The Orchid Hotel; Perkin Rocha, Executive Vice President Operations of Royal Orchid Hotels and Business Consultant of Le Amanah; Bhagwan Balani, General Manager of ITC Maratha Hotel; and Tanuj Arora, General Manager of Planet Hollywood Thane City. These leaders shared their invaluable insights, and the sessions were incredibly engaging, providing attendees with a deeper understanding of the challenges and innovations shaping the future of the hospitality industry.
The event also featured a felicitation ceremony that celebrated the achievements of outstanding professionals and organizations within the sector. Distinguished guests and contributors were honored for their commitment to excellence, and the ceremony was a significant moment of the evening, spotlighting the incredible talent that drives the industry forward. This ceremony went smoothly and underscored the importance of recognizing excellence.
As the evening progressed, a networking night followed, providing an invaluable opportunity for professionals from Mumbai’s hospitality sector to connect and build lasting relationships. This session was incredibly successful, allowing industry leaders to exchange ideas, foster collaborations, and discuss the latest trends shaping the sector. It was a great chance for all attendees to engage with the best in the industry and gain insights from peers and mentors alike.
Anu Singh Bagal, the founder and visionary behind LeAmanah Awards, played a key role in setting the tone for the evening with her event introduction. As the Founder and Managing Director of LeAmanah by AB Consulting, Anu has continuously championed innovation, leadership, and excellence in the hospitality sector. Her meticulous planning and unwavering commitment to recognizing exceptional talent were evident throughout the event, and with the success of Season 6’s launch, she continues to inspire future generations of hospitality leaders.
The night concluded with media interactions, offering the press a chance to capture the essence of the event and gather exclusive content. The entire event went smoothly, with each session leaving a lasting impact on the attendees, making it a truly memorable evening and Hospitalitynews India takes great pride in being the media partner for this prestigious event.
Team LeAmanah extends its heartfelt gratitude to its supporters—Ram Rattan Group, Apibee, Hunter Bee, The Orchid Ecotel Hotels and Resorts, Nutri Circle, Akasa, Estate Social, Benson, Udayan Art Gallery, Hospitalitynews India Morning Star, Mulund Pulse, Shwetaa Chugh, Earthness, Dusit Princess Kathmandu, Downtown Luxe Occasions, Flyberry Gourmet, Black Town, IWC, Derma MD, Eco Clean, Downtown Skye Alfresco Pub & Brewery, Bytesurge Solutions, and Anamika Singh—for their invaluable efforts in making this event truly special.
And also, Team Le Amanah sincerely appreciates ITC Maratha Hotel and its exceptional team for their remarkable support and efforts, which played a pivotal role in making this event an extraordinary success.
LeAmanah Awards Season 6's Launch was a resounding success, showcasing the best in the hospitality industry while inspiring the next generation of leaders. The event was a true celebration of excellence and leadership, providing everyone with a memorable experience. Stay tuned for exclusive coverage of the LeAmanah Awards launch at DELHI next, proudly presented by the media partner, Hospitality News India.
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