ixigo, India’s leading OTA for the Next Billion Users, has launched a game-changing feature for train travelers – ‘Travel Guarantee’. Available on the ixigo Trains app, this innovative feature ensures passengers with unconfirmed waitlisted tickets receive a 3X refund of their fare, providing the flexibility to book alternate transport like flights or buses during emergencies.

Eliminating Travel Stress
Train travel during peak seasons often results in long waitlists, leaving passengers anxious about last-minute arrangements. ixigo’s ‘Travel Guarantee’ steps in to offer financial relief and convenience, enabling travelers to seamlessly rebook their journeys without worrying about skyrocketing fares.

How It Works:

1. Opt-in During Booking: Travelers can choose the ‘Travel Guarantee’ feature for a nominal fee when booking selected trains and classes via the ixigo Trains app.

2. Refund Process: If tickets remain waitlisted at the time of chart preparation:

• 1X refund of the fare is credited back to the original payment mode.

• 2X refund is issued as a Travel Guarantee Coupon, redeemable on flight, train, or bus bookings via ixigo.

CEO Speaks
Sharing insights on the rollout, Dinesh Kumar Kotha, CEO of ixigo Trains, said:

“At ixigo, we strive to make travel seamless and stress-free. Train waitlists, especially during festive seasons, can be frustrating for travelers. Our ‘Travel Guarantee’ feature provides a safety net by offering up to 3X refunds on unconfirmed tickets, empowering users to rebook their journey without worrying about last-minute fare hikes. We’re committed to making train travel more reliable, convenient, and worry-free for everyone.”

Revolutionizing Train Travel
ixigo continues to enhance its position as a customer-first platform with features like free cancellations, food on trains, instant refunds, and now, ‘Travel Guarantee’. The app remains a trusted companion for millions of users, delivering convenience and innovation for seamless travel experiences.

About ixigo
Founded in 2007 by Aloke Bajpai and Rajnish Kumar, ixigo (Le Travenues Technology Limited) is India’s premier travel platform, offering AI-driven solutions to book trains, flights, buses, and more. With over 48 crore Annual Active Users in Fiscal 2024, ixigo empowers travelers with smarter decisions and unmatched convenience.

For more information, visit www.ixigo.com.