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By Nithyakala Neelakandan
Published on July 3, 2024
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
Radisson Blu Palace Resort and Spa in Udaipur has announced the promotion of Poonam Nair to Vice President of Commercials. In this role, she will manage crucial functions like Projects, Purchasing, Accounts, and Sales and Marketing. Additionally, Nair will focus on business development, working closely with high-revenue areas such as Food and Beverage, Banquets, Spa, and Transportation.
Poonam Nair’s journey with Radisson Blu Palace Resort and Spa spans over a decade. She started as the Sales Head for Gujarat and later became the Vice President of Sales and Marketing. Under her leadership, the resort experienced significant growth, establishing itself as a premier destination for weddings and major events. Notable events she has managed include Neil Nitin Mukesh’s wedding, Isha Ambani’s pre-wedding functions, the GST and G20 Summits, several car launches, and numerous award functions and MICE (Meetings, Incentives, Conferences, and Exhibitions) events. These accomplishments earned the resort accolades, including the Best Destination Wedding and Best MICE Hotel in the region.
With over 17 years of experience in the hospitality industry, Nair brings a wealth of knowledge and expertise to her new role. Her career began as a Management Trainee at Leela Mumbai, followed by becoming the youngest Bar Manager at Westin Mumbai Garden City. She later served as the Assistant Food and Beverage Manager at Orchid Mumbai, where she led a team of 130 professionals in a busy airport hotel environment.
In her new position, Nair aims to lead the resort's high-performing team to drive innovation and cultivate customer loyalty. She is committed to achieving sustainable growth by delivering exceptional value and impactful results in luxury hospitality. "I am indebted to the management for trusting me and recognizing my hard work," Nair said. "I am excited as I embark on my journey in this new role. I look forward to leading a team that not only drives innovation but also consistently delivers exceptional value and results."
Nair’s leadership is characterized by her commitment to customer-centricity, innovation, luxury, and comfort. She has successfully fostered a collaborative culture within her team, emphasizing ethics and integrity. She has played a key role in the resort's strategic initiatives, including renovations, expanding event spaces, introducing an in-house gaming zone, and enhancing service offerings. These efforts have enhanced the resort's appeal and guest experiences, contributing to Udaipur’s growing popularity as a top-tier destination for grand events.
With a deep understanding of market dynamics, consumer behavior, and pricing strategies, Nair anticipates a positive surge in occupancy and revenue for Udaipur’s hospitality sector. She remains optimistic about the city’s enduring appeal as a premier destination for opulent celebrations and cultural events.
About Radisson Blu Palace Resort and Spa, Udaipur
Radisson Blu Palace Resort & Spa, Udaipur is one of the most elegant properties of Radisson Hotels, an international hotel chain known for its luxury and hospitality. Located on eight acres of scenic landscape with 245 rooms, the resort offers top-notch amenities and breathtaking views of Fateh Sagar Lake and the Aravalli range. It is strategically situated near cultural attractions, making it an ideal destination for weddings and events.
For more information, visit www.radissonhotels.com.
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By Nishang Narayan
Published on June 29, 2024
Eros Hotel New Delhi is delighted to announce the appointment of Ms. Preeti Raheja as the Assistant Front Office Manager at Eros Hotel New Delhi, Nehru Place. Preeti brings with her a robust background in hospitality, holding a B.Sc. in Hotel Management and nearly a decade of experience in the industry. Her career has spanned prominent roles at esteemed establishments such as Hyatt Regency, Lemon Tree Hotel, Radisson Hotel, Jaypee Hotel, and Heritage Village Resort and Spa. Most recently, she served as Front Office Manager at Karma Lakelands. Preeti's expertise in guest relations and operational management aligns perfectly with Eros Hotel's commitment to excellence.
In her own words on joining Eros Hotel New Delhi, Nehru Place, Preeti shared: "I am thrilled to embark on this new chapter at Eros Hotel. It is an honour to be part of such a distinguished team and to contribute to the hotel's legacy of exceptional service and hospitality. I look forward to leveraging my experience to ensure every guest enjoys a memorable stay and to fostering a welcoming environment where both guests and colleagues feel valued."
Beyond her professional achievements, Preeti finds joy in dancing and yoga, enriching her holistic approach to life and work. Her passion for wellness and dedication to service make her a valuable addition to the leadership team at Eros Hotel.
About Eros Hotel New Delhi:
Eros Hotel New Delhi is an iconic luxury hotel located in the heart of the city. With its exceptional service, state-of-the-art facilities, and exquisite culinary offerings, the hotel provides an unparalleled experience for both leisure and business travellers.
Published on May 22, 2024
InterContinental Hotels Group (IHG) has announced Somali Bajpai as the new Cluster Marketing Manager for Crowne Plaza New Delhi Mayur Vihar and Holiday Inn Katra. Bajpai brings a dynamic blend of creativity and strategic acumen to the roles, aiming to boost the market presence and guest engagement of both properties.
At Crowne Plaza New Delhi Mayur Vihar, Bajpai will focus on positioning the hotel as a premier destination for both business and leisure travelers in India's capital. She plans to roll out innovative storytelling techniques, curated events, and targeted PR and digital campaigns that resonate with a diverse clientele.
For Holiday Inn Katra, Bajpai intends to capitalize on the hotel's serene location to draw in spiritual seekers and adventure enthusiasts. Her strategies will include crafting unique narratives and experiential offerings that underscore Katra’s peaceful yet adventurous appeal.
Veenu Rastogi, Area Director of Sales and Marketing, IHG South West Asia, and DOSM, Crowne Plaza Mayur Vihar, commented on the appointment, stating that Bajpai’s strategic insight and creative initiatives are key to revitalizing the marketing approach for both locations.
Bajpai’s previous experience includes significant roles at prominent PR agencies and media organizations, where she demonstrated her prowess in managing high-impact marketing and PR campaigns. Her tenure at Crowne Plaza New Delhi Okhla was particularly notable for hosting award-winning food festivals.
Recognized as a talented marketing professional, Bajpai has received multiple accolades, including PR Moments 30 Under 30, Exchange4Media 30 Under 30, and a Women Achiever’s Award by Impact magazine. She has also been a runner-up in the Hotelier India Awards and Big F Awards in Marketing and PR categories.
This strategic appointment is expected to drive innovative marketing strategies and reinforce the position of Crowne Plaza New Delhi Mayur Vihar and Holiday Inn Katra within the competitive hospitality market.
For more information about the hotels and their offerings, visit Crowne Plaza New Delhi Mayur Vihar and Holiday Inn Katra.
Published on May 4, 2024
Eros Hotel New Delhi, renowned for its luxury hospitality, is delighted to introduce Amit Anand as the new Front Office Manager. With 16 years of experience in the hospitality industry, Amit brings a wealth of knowledge and expertise to his role. As Front Office Manager, he will oversee seamless operations and ensure exceptional guest service.
In his capacity, Amit will lead the front office team, supervising all guest service operations to ensure guests receive a warm welcome, swift check-ins, and assistance throughout their stay. Additionally, he will establish protocols for emergencies, monitor security measures, and ensure compliance with health and safety regulations. Collaborating with departments such as housekeeping, maintenance, and food and beverage, Amit will enhance guest experiences and address any concerns promptly.
Recognized for his skills in guest relations, problem-solving, and leadership, Amit is poised to elevate the front office operations to new heights of excellence.
Amit's illustrious career includes stints at renowned hospitality brands like The Oberoi Hotel, Trident Hotel, The Leela Palace, and The Lodhi Hotel, New Delhi. His diverse background and extensive industry knowledge will undoubtedly contribute to his success at Eros Hotel.
Expressing his excitement for the new role, Amit Anand said, "I am thrilled to embark on this new journey at Eros Hotel New Delhi, synonymous with luxurious hospitality in the heart of the capital. I look forward to collaborating with the talented team and contributing to the hotel's growth, offering unforgettable experiences to both business and leisure travelers."
Beyond work, Amit is an avid traveler, reflecting his curiosity, openness to new experiences, and appreciation for diverse cultures.
Situated in the heart of the city, Eros Hotel New Delhi is an iconic luxury hotel renowned for its exceptional service, state-of-the-art facilities, and exquisite culinary offerings. Whether for leisure or business, the hotel provides an unparalleled experience for guests.
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