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By Shreenidhi Jagannathan
Published on September 11, 2024
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
In today's world, where bespoke services are in demand more than ever, businesses and individuals alike seek service providers who can transform ordinary moments into extraordinary ones. These providers must be quick thinkers, brand ambassadors, detail-oriented professionals with a deep understanding of etiquette and protocol, and experts in personalization who deliver impeccable service. In short, they must possess the qualities of a butler. These are the hallmarks of outstanding service.
The Timeless Profession of the Butler
One of the oldest professions, the term "Butler" is derived from the French word "Bouteiller," meaning one who cares for bottles. Historically, butlers were responsible for the wine cellar, fining and bottling wines before serving them in the evenings. The first recorded mention of butlers dates back to the 11th century. At that time, they were only responsible for wines; stewards were in charge of managing the household. Eventually, butlers took on household duties and gradually became heads of households. Today, butlers are employed across various settings, including hotels, resorts, yachts, cruise ships, private banks, and corporate offices, where they maintain the values aligned with traditional butling, albeit with differing responsibilities.
Butlers are often romanticized in films, where their virtues of selfless service, professionalism, and discretion are showcased. At its core, the philosophy of a butler is about managing a household and attending to the needs of their employer and guests with the utmost attention to detail, courtesy, and respect. In earlier days, they served royals and aristocrats. Now, in the realm of private service, butlers are in demand among ultra-high-net-worth families, Hollywood A-list celebrities, embassies, royal palaces, and stately homes. Female butlers, known as "Butleress," are also in demand today, highlighting that this profession applies to all genders.
My Journey: From Burghley House to the World of High Net Worth Clients
I had the privilege of working as an interim head butler at Burghley House in Stamford, England, before moving on to serve high-net-worth entrepreneurs in the United Kingdom.
The Rise of Hotel Butler Services
With the advent of air travel, butler services found their way into hotels. In London, the Lanesborough Hotel was the first to introduce a dedicated butler service in Europe in 1990, although Taj Hotels in India had offered such services much earlier. The butler's role in a hotel is akin to a conductor coordinating different services to cater to their guests' needs. A butler service manager at the Royal Mansour in Morocco, Antoine Berche, explains, "Butlers perform many jobs simultaneously: head waiter, sommelier, cook, housekeeper, receptionist, concierge, security guard, and personal assistant." A butler is prepared for all kinds of requests—from packing suitcases and arranging romantic dinners to organizing marriage proposals. Their service is invaluable due to their ability to anticipate needs with efficiency and discretion. As Mohamed Fadil, a butler at Royal Mansour, states, "Before the arrival of the guest, I prepare myself for all types of requests I might receive." This foresight is what makes a butler indispensable.
The Butler’s Code of Ethics
The code of ethics that butlers live by is built on a foundation of trust, professionalism, and discretion:
Confidentiality: A butler keeps all information about their employer's personal life and affairs confidential.
Professionalism: Trained in social grace and household management, a butler is always professional and concerned with the welfare of their staff.
Loyalty: A butler acts in the best interest of their employer.
Discretion: A butler respects privacy and never shares confidential information.
Attention to Detail: Duties are performed to the highest standard.
Respect: All guests and staff are treated with respect and courtesy, regardless of their background or position.
Responsibility: A butler ensures the smooth running and upkeep of the household or suite they are responsible for, taking a flexible approach to care for their employer's welfare and possessions.
The Modern Butler: Balancing Tradition and Innovation
While certain duties remain consistent, a butler's role today varies greatly depending on the household, the culture of the family, and other factors. Experienced butlers often want to know the nature of the household they will serve—whether it is a formal, traditional household or an informal, "nouveau riche" one. This distinction helps butlers assess whether the household suits their personality and style.
Traditional vs. Nouveau Riche Households
Elegance vs. Excess: Traditional households emphasize simplicity and understated luxury, while the new rich often prefer opulence.
Formality vs. Informality: Traditional households adhere to fixed etiquette and schedules, while informal households are more spontaneous.
Customary vs. Trendy: Butlers in traditional households may stick to time-honored traditions, while those serving the new rich must be ready for last-minute changes.
Respect for Hierarchy vs. Personal Freedom: Traditional butlers navigate a structured hierarchy, whereas modern butlers may deal with self-made individuals with different priorities.
The Art of Discretion: Traditional butlers often keep family secrets, while modern butlers may handle more public-facing clients.
The Role of Education: Training Butlers for the 21st Century
Today’s butler training programs have evolved to meet the changing demands of clients. Modern training includes teaching the use of technology for organizing and administering household tasks. Butlers must have an excellent organizational mind, knowledge of protocol and etiquette, and the resilience to adapt to varying environments.
Mr. Prem Anand, Founder of The London Butler Academy® Switzerland, authored this article.
About the Author: Prem Anand is the Founder of The London Butler Academy® in Switzerland and has been serving five-star hotels, cruise ships, and high-net-worth families for over 30 years. He is currently dedicated to training and coaching butlers internationally, with a mission to make private service education accessible and affordable to all. For any inquiries or further insights, please contact Prem Anand at India@butlercoachprem.com.
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By Manu Vardhan Kannan
Published on March 16, 2026
Indian Hotels Company (IHCL), India’s largest hospitality company, has announced the signing of a Gateway hotel in Somajiguda, Hyderabad. With this addition, the Gateway brand has reached a significant milestone of a 50-hotel portfolio. The upcoming property will be developed as a conversion project.
Speaking about the development, Ms Leah Tata, Vice President & Brand Leader, Gateway Hotels & Resorts, IHCL, said, “The re-imagined Gateway’s ethos is centred on the idea of creating a ‘Gateway to a Destination’, with hotels that are closely connected to the cultural fabric of the location. This strength of the brand has enabled it to rapidly scale to a 50-hotel portfolio, capturing the growth in business and leisure markets across metros cities, state capitals and commercial centres. With the addition of Gateway Hyderabad, the brand debuts in the city and we are delighted to partner with Mr. D. Siva Rama Raju and Mr. DVS. Soma Raju for this project.”
Located in the heart of Hyderabad, the 225-key Gateway Somajiguda, Hyderabad will offer a range of dining and recreational facilities. The hotel will feature an all-day dining restaurant, a specialty restaurant, a bar and a lounge. Leisure amenities will include a modern gym, health club, swimming pool and treatment rooms.
The property will also cater to meetings and events with extensive conference infrastructure. It will include 11 banquet halls, with the largest spanning approximately 10,000 square feet, supported by multiple meeting rooms, making it suitable for both corporate gatherings and social events.
Commenting on the partnership, Mr D. Siva Rama Raju and Mr DVS. Soma Raju said, “We are delighted to collaborate with IHCL for this project. We look forward to bringing a refreshed hospitality experience to Somajiguda.”
Somajiguda is one of Hyderabad’s prominent commercial and residential areas, known for its corporate offices, retail establishments, and healthcare institutions. Its central location makes it a strategic destination for business travellers as well as leisure visitors.
With the addition of this project, IHCL will have eight hotels in Telangana, including three currently under development, further strengthening its footprint in the region.
Mr D. Siva Rama Raju, an entrepreneur from Andhra Pradesh, began his professional journey in agriculture and civil contracting before establishing himself as a leading real estate developer and hotelier in Hyderabad. He is also recognised for his philanthropic and religious contributions.
Mr DVS. Soma Raju, an MBA graduate from the University of Dubuque in the United States, has gained hands-on hospitality experience both in the U.S. and India. He previously led the development and operations of a hotel in Hyderabad and later co-founded a large-scale 999-bed medical tourism project.
Published on March 10, 2026
The Himalayan O₂ – The Tehri Lake Festival 2026 was inaugurated at Tehri Lake from 7 to 9 March 2026, marking another important step in promoting Uttarakhand as a destination for adventure tourism. The event was officially launched by Uttarakhand Chief Minister Sri Pushkar Singh Dhami at Koti Colony in Tehri.
Addressing a large gathering that included athletes, tourists, and local residents from across India and abroad, the Chief Minister shared the government’s vision of transforming Tehri into a global hub for tourism and adventure sports. He expressed confidence that the scenic Tehri Lake, surrounded by the Himalayas, will soon gain international recognition for tourism, culture, and outdoor adventure activities.
Highlighting the purpose of the festival, Sri Pushkar Singh Dhami said the initiative brings together tourism, sports, environmental awareness, and local culture on a single platform. He noted that Tehri Lake is not only known for its natural beauty but is also emerging as an important centre for adventure sports. The festival marks the third international-level event hosted at the lake in the past two months.
The Chief Minister also spoke about several development projects currently underway in the region. Projects worth more than ₹1,300 crore are being implemented to strengthen tourism infrastructure. These include the development of Tehri Lake, construction of a ring road, and the transformation of Timad village into a tourism village.
Adventure activities such as kayaking, canoeing, jet-skiing, parasailing, and scuba diving are becoming increasingly popular at the lake. The state government is also working on developing modern training facilities to support young athletes from Uttarakhand and help them compete at national and international levels.
During the event, the Chief Minister announced that the Koti Colony–New Tehri Ropeway will be developed to further improve tourism infrastructure in the region.
He also mentioned that Prime Minister Narendra Modi shares a strong emotional connection with Uttarakhand and has consistently encouraged initiatives that support tourism and development in the state. The Chief Minister highlighted other sporting events promoted in Uttarakhand, including the high-altitude marathon at Adi Kailash and the MTB Challenge in Mana Village.
Cabinet Minister Subodh Uniyal said the festival is helping connect different parts of the district while supporting regional development. Tehri MP Mala Rajya Lakshmi Shah added that collective efforts are essential for the overall progress of Tehri and for strengthening its recognition at national and international levels.
Several public representatives and officials were also present at the event, including MLAs Kishore Upadhyay, Vikram Singh Negi, Vinod Kandari, and Shakti Lal Shah, OBC Commission Chairman Sanjay Negi, District Panchayat President Ishita Sajwan, and District Magistrate Nitika Khandelwal, along with athletes, tourists, and local residents in large numbers.
Himalayan O₂ – The Tehri Lake Festival is District Tehri Garhwal’s flagship celebration that brings together adventure, culture, and creativity. The multi-day festival features sports competitions, cultural performances, and artistic showcases, attracting participants from across India. The event aims to highlight regional talent while promoting sustainable tourism and the vibrant spirit of the Himalayas.
Published on March 5, 2026
Arignar Anna Zoological Park, Vandalur, Chennai, has taken a major step towards sustainable conservation with the launch of a new Water Recycling System at the Nilgiri Langur enclosure. Alongside this, the foundation stone has been laid for similar systems at the Otter and Chimpanzee enclosures, marking an important milestone for the Institute for Climate and Environment (ICE) in its role as Knowledge Partner.
The ceremony was attended by Thiru. Srinivas R. Reddy, IFS, Principal Chief Conservator of Forests (Head of Forest Force), who graced the event as the Chief Guest. Rtn. Nikhil Raj, President of the Rotary Club of Madras, was present as the Guest of Honour, while Thiru. T. Ritto Cyriac, IFS, Director of Arignar Anna Zoological Park, presided over the function.
This initiative has been supported by sponsors R B Agarwalla & Co., Aspire Systems (India) Pvt. Ltd., and DRA Homes. Co-sponsors Rtn. Shri Shakthi Girish and Rtn. Suresh Amirapu also extended their support. Circen Technologies played a key role as the CTCe Implementation Partner, offering solutions designed to promote responsible and efficient water management.
Developed in association with the Rotary Club of Madras and implemented by its Environmental Action Committee, the water recycling system has a treatment and recirculation capacity of 400,000 litres per day. The technology provided by Circen Technologies is designed to reduce the enclosure’s dependence on fresh water while maintaining high standards of habitat care and animal welfare.
The system installed at the Nilgiri Langur wet moat enclosure is expected to cut fresh water consumption by nearly 70%. At the same time, it ensures that the primates continue to live in safe and healthy surroundings. This move sets a strong example for eco-friendly infrastructure and responsible water use within zoological parks.
In addition to the Langur enclosure, a new water treatment plant is set to come up at the Otter Pond, sponsored by Aspire Systems (India) Pvt. Ltd. Plans are also in progress for a water recycling system at the Chimpanzee Enclosure with support from DRA Homes. What started with the Langur enclosure is now expanding across the zoo, building steady momentum towards better water efficiency and environmentally conscious operations.
This joint effort by Arignar Anna Zoological Park, the Rotary Club of Madras, and the Institute for Climate and Environment (ICE) shows how strong partnerships can drive meaningful change. By focusing on efficient water usage and animal well-being, the project highlights how public institutions can lead by example in sustainable conservation practices.
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