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By Manu Vardhan Kannan
Published on January 22, 2025
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
A deadly fire engulfed a ski resort hotel in Kartalkaya, Turkey, early Tuesday morning, claiming at least 76 lives and leaving 51 others injured. Among the victims, many were children, including young students aged 10 and 11, as families and holidaymakers were caught in the flames and smoke.
The tragedy struck during the school holiday season, with 234 guests staying at the hotel in Bolu province. Eyewitnesses described the harrowing scene as desperate guests leaped from windows and attempted to escape using tied bedsheets.
Image Credits - Getty Images
Turkey’s Interior Minister, Ali Yerlikaya, reported that the blaze began at 3:27 a.m., with emergency crews arriving nearly an hour later. Despite the swift mobilization of 267 emergency responders, including 30 fire trucks and 28 ambulances, the 12-story cliffside structure posed significant challenges for firefighting efforts.
Turkish President Recep Tayyip Erdogan declared a national day of mourning on Wednesday, urging solidarity in the wake of the tragedy. “Today is a day for unity,” Erdogan emphasized, promising that those responsible would face justice.
Authorities have detained nine individuals as part of an ongoing investigation. Reports indicate that the hotel’s fire detection system failed to function, exacerbating the disaster. Survivors recounted the chaos, with one guest stating, “The alarm didn’t go off. My wife smelled the burning... We saw people hanging from windows, screaming for help.”
The resort, a popular winter destination for skiers from Istanbul and Ankara, saw its busiest period interrupted by the blaze. Other hotels in the area were evacuated as a precaution, with displaced guests accommodated elsewhere in Bolu.
As rescue operations and investigations continue, the Kartalkaya fire serves as a stark reminder of the importance of safety measures in public spaces.
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Published on July 28, 2026
Radisson Blu Hotel & Convention Centre, Kigali recently celebrated its 10th anniversary, marking a decade of hospitality excellence and its contribution to Rwanda's emergence as one of Africa's leading destinations for Meetings, Incentives, Conferences and Exhibitions (MICE).
Since opening in 2016, the landmark property has welcomed world leaders, international organisations, multinational companies, major sporting events, cultural celebrations and thousands of delegates from across the globe. Over the years, it has grown beyond being a hotel and event venue to become a symbol of Rwanda's progress, innovation and growing presence on the global stage.
The celebrations were held under the theme, "Celebrating a Decade of Excellence, Innovation and Community Impact," recognising the people, partnerships and achievements that have shaped the property's journey while looking ahead to its future.
The anniversary programme centred around three key initiatives. Legacy Week featured a 10-day celebration showcasing the hotel's contribution to Rwanda's development. The Legacy Gala brought together around 350 stakeholders and partners, while the KCC Impact Programme focused on community engagement and sustainability initiatives conducted before and after the anniversary celebrations.
As part of the programme, the hotel organised several initiatives reflecting its commitment to sustainability, employee wellbeing and community development. These included the planting of 100 trees, outreach activities with SOS Children's Villages, a Youth Career Day to encourage future hospitality professionals, employee wellness programmes and long-service recognition for team members.
The celebrations also marked the launch of the "10 Years of Impact" documentary, highlighting the property's journey and its contribution to tourism, employment, business events and Rwanda's economy. A dedicated media programme also showcased the hotel's role in supporting the country's hospitality and tourism growth.
Speaking on the milestone, Sandra Kneubühler, Managing Director, Sub-Saharan Africa, Radisson Hotel Group, said:
"Over the past ten years, Radisson Blu Hotel & Convention Centre, Kigali has played an important role in strengthening Rwanda's position as one of Africa's leading destinations for business tourism and international events. This milestone reflects the dedication of our teams, the confidence of our partners and the strong vision that continues to drive Rwanda's hospitality sector forward. We are proud of what has been achieved and remain committed to supporting the country's tourism ambitions, developing local talent and creating meaningful value for the communities in which we operate."
Nice Uwase, Acting General Manager, Radisson Blu Hotel & Convention Centre, Kigali, added:
"While this milestone allowed us to reflect on everything that has been achieved, our focus remains firmly on the future. We look forward to building on this strong foundation, creating new opportunities for our people and partners, and continuing to deliver memorable experiences for guests and delegates from Rwanda and around the world."
The 10th anniversary further reinforced Radisson Blu Hotel & Convention Centre, Kigali's position as a leading hospitality destination, supporting Rwanda's tourism ambitions while continuing to drive the growth of the country's business events and hospitality sectors.
By Hariharan U
Published on April 28, 2026
Muthaiga Travel recently hosted an exclusive webinar titled ‘Kenya Beyond Safari’, aimed at showcasing the country’s diverse travel experiences to Indian travel agents.
Held on April 24, 2026, the session was led by Stephen Opondo, Senior Tours Consultant, along with Lucy Bett. The webinar focused on expanding perceptions of Kenya as a destination that goes beyond its globally renowned wildlife safaris.
While Kenya is widely associated with safari tourism, the presentation highlighted its beachfront destinations, destination wedding opportunities, honeymoon itineraries, and immersive cultural experiences. These offerings position the country as a year-round destination suited for families, couples, and experiential travellers.
The initiative also aimed to strengthen ties with Indian travel partners by identifying agencies aligned with delivering seamless and experience-driven itineraries. The growing demand from India for unique and contemporary travel experiences has created an opportunity for destinations like Kenya to diversify their positioning.
Commenting on the initiative, Mira Bid said, “Kenya has grown over the years to offer tourism attractions to Indian travellers that go beyond the legendary safaris. Through this webinar, we aimed to present these diverse experiences while partnering with key travel partners from India.”
As the Indian outbound travel market continues to expand, such engagements play a key role in driving inbound tourism and destination awareness, positioning Kenya as a versatile and accessible international getaway.
Published on March 11, 2026
Air Canada has increased the frequency of its Delhi–Toronto flights, making the service double daily to meet the rising demand for travel between India and North America.
The move comes at a time when airlines operating between the Middle East and North America are facing capacity challenges. The ongoing Israel-Iran conflict has resulted in the closure of several airspaces across the Middle East, leading to widespread disruption. Many airlines have been forced to cancel or delay flights to the region and on routes that pass through it.
To respond to the growing demand, Canada’s flag carrier is now operating two flights a day between Delhi and Toronto until the end of April. The enhanced schedule is aimed at supporting Indian travellers planning trips to North America during this period.
Under the current schedule, one flight departs from Delhi at 21:45 and arrives in Toronto at 05:00 the following day. The return service leaves Toronto at 19:55 and lands in Delhi at 20:10 the next day.
Travellers looking for more details on schedules and service updates can visit Air Canada’s official website for the latest information on flights between India and Canada.
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