A Glimpse into F&B at The Residency Towers with Sujith Kumar S

Admin

Published on October 4, 2023

What motivated you to pursue a career in hospitality, and what led you to your current role at The Residency Towers?

I chose a career in hospitality because of my passion for exploring diverse cuisines and destinations, as well as my love of meeting people. My current role at The Residency Towers compliments my personality perfectly. This is my second stint at the company, and I am very familiar with its brand foundation and philosophy. I applied for this role because it offers a unique opportunity to combine my operational expertise with my passion for project refurbishment. It is a wonderful experience that is helping me to grow professionally.

Could you describe the typical responsibilities and daily tasks that fall under the purview of an FNB Manager in a hotel of this caliber?

As an F&B manager, I ensure that all of our outlets are ready to serve guests according to their requirements and needs, with an extreme focus on customer service and the ability to solve problems quickly and efficiently to make the guest experience memorable. Apart from day-to-day operations, every day is a challenge because we never know what to expect, but that's also what makes the job so rewarding and there's always something new to learn.

What strategies do you employ to optimize cost control and resource management in the FNB department while maintaining quality standards?

As a brand, we implement and ensure that cost-control strategies are maintained in many areas, such as food, beverage, water, and power. For example, we control the portioning of food at our restaurants and bulk book ingredients in batches to minimize waste. In other areas, we have adopted paperless practices, such as using digital software to collect customer feedback and providing digital menus in rooms and restaurants. Additionally, we have installed sensor lights in public areas and sensor taps in washrooms to reduce our energy and water consumption. These measures help us to achieve significant cost savings.

How do you stay updated with the latest food and beverage trends, and how do you incorporate them into your menu offerings?

I stay up-to-date on the latest F&B trends by actively following major brands and bloggers digitally, and by attending events happening in Chennai and other major metros like Bangalore and Mumbai. I also have the opportunity to oversee the F&B operations at our flagship resort in the Maldives, which has helped me to understand the diversity of international cuisines. I use this knowledge to collaborate with our culinary director to develop experimental and process-driven menus that reflect the latest trends.

What steps do you take to maintain compliance with food safety and health regulations in your FNB operations?

We have partnered with a third-party vendor called Parikshan to conduct quality audits of our food and beverage operations six days a week for three hours each day. Their audit covers the receiving area, where they check the quality of incoming materials, the first-in-first-out process, and the upkeep of our cold rooms and storage areas. They also provide us with regular reports on any areas where improvement is needed. In addition to these audits, we test the quality of our water every month. We also have one certified FasTrack trainer per 10 staff members.

In your opinion, what sets The Residency Towers apart from other hotels in Chennai in terms of its food and beverage offerings?

The Residency Towers was opened in 2003, when major brands were beginning to enter the Chennai market. Despite the competition, the hotel's F&B outlets have remained consistently popular. The hotel's buffet restaurant, Main Street, is always packed with customers. The popular Bike & Barrel resto bar has a 24-hour license, and the hotel is also known for its huge banqueting space with ample car parking.

What is the most rewarding aspect of your career in the hospitality industry, and how has it shaped your personal and professional life?

This industry has helped me immensely to develop my people management skills. I currently manage and train around 90 associates from different parts of the country, which gives me more confidence and a composed way of handling things. At the same time, I have built strong relationships with our regular customers, who appreciate the recognition and genuine feeling of home away from home that we offer.

This interview is exclusively published on Hospitalitynews.in.

Sidh N.C. Charts India’s Outbound Future with MILT 2025

Sidh N.C

Published on August 1, 2025

In conversation with Hospitalitynews, Sidh N.C., Co-Founder and Managing Director of QNA International, offers an exclusive look into how the 12th Annual MILT Congress is set to redefine the outbound travel narrative for India.

The event was held from 24 to 25 July 2025 at Taj Cidade de Goa Horizon, MILT 2025 isn’t just another luxury travel summit. As Sidh puts it, “We’ve redesigned the event to create a strategic ecosystem where India’s top corporate buyers engage directly with the world’s most visionary travel and hospitality brands.”

The conversations at MILT 2025 revealed a clear shift in what luxury means to indian outbound travelers. It is no longer confined to opulent hotels or grand venues. Today's high value indian traveller seeks depth, intention, and emotional connection in their journeys.

From Gen Z-driven aspirations to immersive spiritual getaways, the Indian traveller is evolving rapidly. In this compelling discussion, Sidh outlines how the outbound market is no longer about checklists and sightseeing, but emotional value, hyper-personalisation, and authentic storytelling.

Social media emerged as a major driver of outbound travel decisions, especially among millenials and Gen Z. MILT 2025 highlighted how platforms like Instagram and YouTube are influencing not just where people travel, but why. Travel content creators, Vloggers, and digial storytellers are the new age travel agents offering immersive glimpses into destinations that were once discovered through brochures

With nearly 40% of outbound trips now business related, MILT Congress is becoming the axis where leisure meets innovation, and where destinations across Asia, Europe, and the Middle East position themselves not just to attract but understand the Indian mindset

He dives into the growing influence of Tier 2 and Tier 3 cities, the rise of women-led travel, and the seamless merging of technology, sustainability, and cultural connection.

What’s coming next? A travel revolution driven by meaning, not just mobility—where every booking is a story and every destination a deeper experience.

Want More?

You can explore the full in-depth interview and exclusive coverage in the August edition of Hospitalitynews—available both on our website and as a beautifully curated print magazine. Don’t miss your chance to engage with the future of travel, one conversation at a time.

Dinesh Yadav on Investing Where Memories and Returns Grow Together

Dinesh Yadav

Published on August 1, 2025

In a world where real estate is often seen as a numbers game, Dinesh Yadav, Founder and Managing Director of Fine Acers, is rewriting the rules. In an exclusive feature with Hospitalitynews, Dinesh shares how his brand is pioneering a new kind of investment, one where returns meet relaxation, and assets double as family getaways, wellness retreats, and legacy spaces.

Through Fine Acers and its collection of thoughtfully designed resorts, Dinesh is turning the traditional real estate model on its head. What makes his vision stand out? It’s the ability to offer more than just appreciation, it’s about creating value that’s deeply personal and profoundly profitable.

What if your investment could host your next family celebration?
What if it could be both a peaceful retreat and an income generator?

In this engaging discussion, Dinesh walks us through the inspiration behind the branded resort investment model, an idea born from observing global trends and Indian investor behaviour. As he points out, second homes in India have long existed, but they often come with challenges. Fine Acers addresses these pain points by offering fully managed, premium properties that balance lifestyle aspirations with stable returns.

From the rise of wellness tourism to the increasing demand for senior-friendly and destination wedding-ready spaces, Fine Acers is tapping into what modern investors truly seek,purposeful ownership. Backed by the post-pandemic travel revival and changing mindsets, this is more than a trend; it’s the evolution of real estate itself.

It was a thought-provoking conversation with Dinesh Yadav, one that sheds light on how emotional connection and financial intelligence can coexist in modern investments.

Discover the complete interview in the August issue of Hospitalitynews, now available on our website. Don’t forget to grab your physical copy to explore more inspiring stories that are shaping the future of hospitality and living.

Scaling Love: Pawan Gupta on Building a $10M Wedding Dream

Pawan Gupta

Published on August 1, 2025

In the ever-evolving world of hospitality and wedding planning, few names have made as bold and rapid an impact as Pawan Gupta, the Co-Founder and CEO of The Wedding Company. In an exclusive conversation with Hospitalitynews, he takes us behind the scenes of the brand's journey, right from its inception as Weddings by Betterhalf to its present transformation into a full-fledged luxury wedding platform scaling toward a $10 million milestone.

With over 50 Indian cities and international hotspots like Bali and Phuket in their portfolio, The Wedding Company is not just planning weddings, it’s revolutionizing the way they happen. In this candid exchange, Pawan unpacks the brand’s proprietary software, automation strategies, AI-powered planning, and most importantly, the human touch that turns each celebration into a heartfelt experience.

What happens when technology meets tradition?
Can weddings be both luxurious and efficient?
How does a rebrand shift a company's entire market position?

Pawan answers these and more, offering deep insights into vendor matchmaking, hospitality-first execution, global partnerships, and the emotional intelligence required to manage culturally rooted celebrations. With a strong foundation in tech and a team trained in warmth and precision, The Wedding Company has become a force to reckon with scaling love, memories, and moments across continents.

This feature captures a rare glimpse into the mind behind a fast-scaling wedding empire. The blend of structure, soul, and strategy discussed here is bound to inspire entrepreneurs, hoteliers, and dreamers alike.

It was a great conversation we had with Pawan Gupta, one that beautifully highlights how hospitality and innovation can create unforgettable celebrations.

Catch the full interview in the August issue of Hospitalitynews Magazine, available now on our website and grab your physical copy to explore more inspiring stories from the world of hospitality and beyond.