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Published on February 6, 2024
In this enlightening second segment with Hospitality News, Mohankumar P K, widely recognized as PKMK, delves into his illustrious career and the pioneering strides he has made with Turnstone Hospitality. From steering the helm at Ginger Hotels to his transformative contributions in hospitality consulting, PKMK's narrative is a masterclass in innovation, cultural sensitivity, and strategic foresight.Highlighting his approach to understanding local customs in Sri Lanka and the Maldives, PKMK reflects on how cultural immersion was pivotal to his operational success. His commitment to community engagement, particularly during the Tsunami relief operations, underscores the hospitality industry's vital role in societal contributions, blending professional excellence with a deep-seated commitment to humanitarian causes.
As PKMK looks to the future, his vision for Turnstone Hospitality Consulting shines as a beacon of innovation, aiming to revolutionise the hospitality landscape. His recount of transforming a warm shell into a smart city hotel exemplifies a blend of creativity and strategic acumen, catering to the nuanced needs of modern travellers.
The challenges and triumphs encountered in establishing and evolving the Ginger Hotels brand under PKMK's leadership are particularly compelling. Embracing the challenge with zeal, he embarked on a mission to revitalise the brand, focusing on operational efficiencies, market repositioning, and elevating guest experiences within the mid-market segment. This journey, marked by strategic interventions and a hands-on management approach, culminated in Ginger Hotels emerging as a formidable name in the hospitality industry, synonymous with innovation, efficiency, and quality.
Equally riveting is PKMK's recount of leading disaster response initiatives during the Tsunami, a testament to the profound impact that the hospitality sector can have on community support and recovery. His leadership in these efforts not only highlights the sector's role beyond providing accommodations but also as a pivotal force in societal resilience and rebuilding.
PKMK's narrative, rich with insights and seasoned expertise, offers invaluable lessons in leadership, innovation, and the transformative power of hospitality. His story is a compelling invitation to explore the depth of experience and strategic vision that continues to shape the future of hospitality.
For those intrigued by PKMK's visionary approach and transformative projects, delve deeper into the full interview available on the Hospitality News YouTube channel and in Hospitality News magazine. Stay updated with the latest in hospitality by following @indiahospitalitynews on Instagram.
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Published on April 1, 2025
Matthieu Longuère, Master Sommelier and Wine Development Manager at Le Cordon Bleu London, is a leading expert in the world of wine, shaping the future of sommeliers through education. With over two decades of experience, Matthieu has contributed significantly to the global wine industry. During his recent visit to India, he shared insights on the country’s rapidly growing wine culture, global trends, and the challenges the industry faces in the modern era.
Longuère’s journey to becoming a Master Sommelier is one of determination and passion, marked by a life-changing mentorship under Gérard Basset. His experiences across various wine-producing regions, and his focus on education, have shaped his approach to wine—an approach grounded in curiosity and open-mindedness.
Reflecting on India’s wine market, Matthieu notes the country’s preference for fuller and sweeter wines, which is becoming less popular in global markets. However, he remains optimistic about the future, highlighting the importance of wine education. As more people become curious about wine, India’s potential to produce internationally recognized wines could be realized. His visit is a milestone for Le Cordon Bleu, which celebrates 130 years of wine and culinary excellence. Matthieu sees great potential in nurturing Indian sommeliers, emphasizing that education is the key to shaping the next generation of wine experts.
Matthieu’s expertise extends beyond just wine education. He also offers advice for young hospitality students, stressing the importance of hands-on experience, structured learning, and building credibility in the industry. His insights into wine pairing are equally fascinating, with a focus on balancing elements like spice and acidity for unexpected yet delightful combinations.
For those interested in exploring wine in greater depth, Matthieu's insights offer a glimpse into the evolving world of wine. As the wine industry faces challenges like climate change, his advice on adapting to these changes while maintaining quality is invaluable.
To read Matthieu Longuère’s full interview and explore his expert views on wine education and India’s wine future, visit our website to access the latest eMagazine. For a physical copy, DM us now!
Neha Chowdhury, the Director of Sales and Marketing at Courtyard by Marriott Mumbai International Airport, has spent nearly two decades in luxury hospitality, transforming marketing strategies across some of the world’s top hotel brands. In a recent conversation, she shared her vision for the future of hospitality marketing, focusing on personalization and storytelling to forge deeper connections with guests.
Neha believes that marketing in hospitality is more than just numbers—it’s about crafting a compelling narrative that resonates with people. At Courtyard by Marriott, their story revolves around being a ‘gateway to seamless journeys,’ emphasizing not just a strategic location, but a commitment to warm, efficient, and personalized service. By combining digital tools with authentic guest experiences and cultural collaborations, Neha aims to create a truly memorable stay for every guest.
Her leadership philosophy is built on empathy and adaptability, qualities that she believes are essential in an ever-changing industry. For Neha, empowering her team to anticipate and respond to guest needs is key to driving success, both in the guest experience and in market positioning.
As a strong advocate for women in leadership, Neha also advises young women looking to succeed in hospitality to be bold, resilient, and authentic. She stresses the importance of continuous learning, networking, and staying true to one's unique perspective.
Neha’s innovative ideas, such as integrating AI-driven personalization with traditional hospitality values, showcase her forward-thinking approach to marketing. In the ever-evolving Mumbai hospitality scene, she is committed to ensuring that Courtyard by Marriott remains a preferred choice for business and leisure travelers alike.
To dive deeper into Neha Chowdhury’s full interview and discover more about the future of hospitality marketing, visit our website to read the latest april e-Magazine. Interested in a physical copy? DM us for more details!
Manish Garg, General Manager of Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park, is a dynamic leader in hospitality, dedicated to crafting exceptional experiences. His career began in food and beverage operations before stepping into leadership roles with prestigious global hotel brands. With a background in both India and the UK, Manish has become known for shaping luxury hospitality and leading successful pre-opening projects. An alumnus of the Institute of Hotel Management in Chennai and the Australian International Hotel School, his foundation in hotel management is complemented by a passion for operational excellence and team leadership.
In this insightful conversation, Manish shares how Hilton is embracing innovation, enhancing guest expectations, and setting itself apart in Bengaluru's vibrant hospitality scene.
Manish emphasizes that true hospitality is about creating memorable experiences. A perfect example came during a recent wedding hosted at Hilton Bengaluru, where the event team created a "Wanderlust" theme, incorporating flavors from Italy, Morocco, and India to celebrate the couple’s love for travel. This personalized touch was complemented by a walk-through gallery of their travel memories, elevating the event into a deeply personal experience.
Hilton also hosted an unforgettable event for Tata Consumer Products, where chefs curated an innovative culinary journey that seamlessly integrated the brand into the menu. This interactive experience showcased how creativity and collaboration can redefine event hospitality.
Bengaluru’s dynamic nature requires constant evolution, and Hilton meets this challenge head-on. With a dual-brand setup—Hilton and Hilton Garden Inn—guests enjoy both luxury and practicality, whether they’re corporate travelers or on leisure getaways. Strategically located near business districts, the properties offer an ideal blend of convenience, with state-of-the-art event spaces and personalized service tailored to every guest’s needs.
For Manish, luxury today goes beyond opulence—it’s about personalization and seamless comfort. Digital Key access, voice-command smart rooms, and AI-driven chatbots ensure a tech-savvy, personalized experience for every guest. At Hilton, innovation extends to sustainability efforts, such as the LightStay program, which helps guests make environmentally conscious choices during events.
Hilton’s success can be attributed to its people. Manish focuses on creating an inclusive culture where recognition and continuous learning are prioritized. Initiatives like ‘Shakti at Hilton’ and leadership mentoring programs empower team members to go above and beyond for guests, ensuring every interaction is exceptional.
In a competitive market like Bengaluru, Hilton differentiates itself by offering personalized service that goes beyond standard hospitality. From tailored dining experiences to wellness offerings, Hilton creates memorable stays, making every guest feel valued and at home.
Hilton’s commitment to sustainability is evident through initiatives like a zero single-use plastic policy, operating on renewable energy, and the innovative in-house water bottling plant. These eco-conscious efforts demonstrate that luxury and sustainability can coexist harmoniously.
For Manish, the Hilton and Hilton Garden Inn Bengaluru experience can be summed up as: Forward-Thinking, Personalized, and Unforgettable. These values guide every decision, ensuring that every guest enjoys a seamless, bespoke, and memorable stay.
To dive deeper into the world of Hilton and Manish Garg’s leadership, visit our website to read the full April eMagazine. You can also DM us to receive a physical copy and experience firsthand the exceptional service Hilton offers.
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