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Published on July 3, 2024
In this exclusive interview, we delve into the insights of co-founders Dhruv and Divij Lamba as they discuss the intricacies of Gaylord restaurant and how they balance tradition with modernity.
Gaylord Fine Dining Restaurant stands as a testament to the city's rich culinary heritage. Established in the 1950s, it's not just a restaurant; it's a portal to a bygone era, where elegance meets exquisite flavors.
Stepping into Gaylord is like stepping into a time machine. The restaurant's interiors exude an old-world charm, with elegant furniture, high ceilings, and warm lighting. The ambiance evokes a sense of nostalgia, transporting you to a time when fine dining was a leisurely affair.
Gaylord caters to a variety of palates, offering a delightful combination of European and Indian flavors in a timeless and elegant setting. The menu also offers a delightful exploration of Continental and Indian cuisines. From succulent lamb shanks to creamy pastas, the Continental fare is sure to please. For those seeking a taste of India, Gaylord offers a curated selection of classic Indian dishes, prepared with fresh, local ingredients and seasoned to perfection.
What inspired you to undertake the renovation of Gaylord, and what was the vision behind the new design?
The renovation was driven by a desire to celebrate Gaylord’s rich legacy while ensuring its continued relevance. We envisioned a space that would transport guests to a bygone era, yet feel refreshingly modern. Like a cherished family heirloom reimagined for a new generation, the design is a beautiful marriage of black and white colonial charm with rich historical accents.
How did you ensure that the renovation maintained the essence and charm of Gaylord while incorporating modern elements?
The renovation of Gaylord wasn’t just about modernization; it was about preserving its soul. Black and white colonial aesthetics and historical accents create a familiar ambience. Imagine vintage furniture alongside a sleek Parisian patio, or exposed brick walls illuminated by modern chandeliers. This thoughtful blend ensures a refreshing yet nostalgic experience.
Every detail evokes the past – black and white photographs showcase iconic personalities, while historical artifacts whisper stories. It’s a testament to successfully integrating modern elements while safeguarding Gaylord's timeless charm.
Gaylord has a rich history spanning over six decades. How do you balance preserving its heritage with keeping up with contemporary dining trends?
The menu reflects a similar philosophy. Classic dishes like mashed potatoes and Chicken ala Kiev remain untouched, a nod to Gaylord’s legacy. However, Chef Vikram isn’t afraid to innovate. New creations pay homage to tradition with a modern twist, like a reimagined Lobster Thermidor or vegetarian options celebrating fresh produce. The menu caters to modern palates with healthy breakfast options and artisanal teas alongside classic Kashmiri Kahwa. It’s a story on a plate, weaving together Gaylord’s past and future, offering a taste of history with a contemporary flair.
Can you share some insights into the process of curating the menu for the revamped Gaylord? How did you decide which dishes to keep, alter, or introduce?
The revamped menu reflects this same philosophy. We worked closely with Chef Vikram to curate a selection that honors Gaylord’s signature dishes like the legendary mashed potatoes and Chicken ala Kiev. But we’ve also introduced exciting new creations, ensuring there’s something to tantalize every palate. It’s like a symphony of flavors, where classic notes blend with contemporary flourishes.
The restaurant is known for hosting cultural events. What are some upcoming events or initiatives that patrons can look forward to?
Gaylord has always been a cultural hub, and that tradition continues. We're excited to host a variety of events, from live piano recitals and grand musical evenings to specially curated high-tea parties. There’s something for everyone to experience the magic of Gaylord.
Gaylord has welcomed numerous iconic personalities over the years. Could you share any memorable anecdotes or experiences from hosting such guests?
Over the years, Gaylord has played host to some of India’s most iconic personalities. The walls whisper stories of laughter, shared meals, and unforgettable moments. It’s a privilege to carry forward this legacy of welcoming and celebrating artistic brilliance.
With the evolving dining preferences of today's consumers, how do you ensure Gaylord remains relevant and appealing to both loyal customers and new generations?
To remain relevant, we strive to understand evolving preferences while staying true to our core values. We offer a variety of cuisines, a vibrant new cocktail menu, and a warm, inviting ambience that caters to all generations. It’s about creating an experience that’s both familiar and exciting, a place where memories are made and stories are told.
As the current custodians of Gaylord, what do you envision for the future of the restaurant?As custodians of this iconic establishment, we envision Gaylord as a timeless haven for generations to come. We’ll continue to innovate while cherishing its heritage, ensuring it remains a symbol of warmth, love, and of course, incredible food!
How would you describe the essence of dining at this iconic establishment for those who have never visited Gaylord?
For those who haven’t yet experienced Gaylord, imagine stepping into a portal that transports you to a bygone era. Imagine indulging in culinary masterpieces that whisper stories of the past while tantalizing your taste buds with contemporary flair. Imagine an ambience that exudes warmth, charm, and a touch of grandeur. That’s the essence of dining at Gaylord – a timeless journey for your senses and a cherished chapter in Mumbai’s vibrant story.
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Published on September 1, 2026
What does it take to create a hospitality experience that guests remember long after they leave? Is luxury defined by the setting, the service, or by the ability to make every guest feel genuinely understood? For Dushyant Singh, Hotel Manager, Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort, the answer lies somewhere deeper, in the art of thoughtful hospitality.
With more than two decades of experience with Marriott International, Dushyant brings a leadership perspective shaped by diverse cultures, markets, hotel operations and multiple successful openings. In an exclusive conversation with Hospitalitynews, he takes us behind the philosophy guiding Mulberry Shades and shares how the resort is evolving as a wellness and lifestyle destination.
From leadership and financial performance to personalised service, Dushyant explores the delicate balance between commercial discipline and creating experiences that build loyalty. His insights reveal why engaged teams, empowered associates and genuine human connections remain central to delivering meaningful hospitality.
The conversation then moves into one of the most significant shifts in luxury travel - the growing demand for wellness and experiential stays. Dushyant discusses how Mulberry Shades, located at the foothills of Nandi Hills, is responding through wellness retreats, culinary experiences, outdoor activities and personalised itineraries designed to help guests reconnect with themselves, nature and loved ones.
But the future of hospitality is not only about wellness. Technology is rapidly transforming the guest journey, raising an important question: Can hotels embrace automation and digital convenience without losing the human warmth that defines hospitality? Dushyant offers his perspective on how technology can support teams while keeping genuine interaction at the centre.
He also shares his vision for Mulberry Shades and the opportunities ahead - from corporate well-being programmes and bespoke celebrations to fitness, mindful activities and nature-based experiences.
Our conversation with Dushyant Singh offers a thoughtful look at how luxury hospitality is evolving and what it takes to remain relevant in a changing travel landscape. It was a great conversation exploring leadership, innovation, wellness and the future of guest experiences.
Discover the complete interview with Dushyant Singh in the September issue of Hospitalitynews, available on our website, and explore the physical edition for the full story and more insights from the world of hospitality.
India’s hospitality landscape is entering a phase of transformation, where evolving traveller expectations, technology, emerging destinations and operational resilience are reshaping the way brands approach growth. At the forefront of this conversation is Mohammed Parvez, CEO of Essentia Hotels & Resorts, whose leadership reflects a strong focus on quality, innovation and meaningful guest experiences.
In an exclusive interview with Hospitality News, Parvez shared his perspective on how his understanding of hospitality has evolved from operational excellence to creating memorable experiences and meaningful connections. “My understanding of the hospitality industry has grown from focusing mainly on service delivery and operational excellence to recognising its bigger purpose of creating memorable experiences and meaningful connections,” he says.
Looking at the wider industry, Parvez believes India’s hospitality sector is positioned for sustained growth, supported by rising domestic travel, improved infrastructure, increasing disposable incomes and growing demand for experiential stays. His insights also highlight how emerging destinations are creating opportunities beyond traditional tourism hubs.
But how are hospitality brands responding to the rapidly changing expectations of today’s travellers? At Essentia Hotels & Resorts, Parvez explains that the focus extends beyond accommodation, with business travellers seeking seamless, technology-driven solutions and leisure guests looking for authentic experiences, wellness and connections with local culture.
The conversation also explores some of the industry's pressing challenges. From rising fuel costs and market uncertainties to talent retention and changing guest expectations, Parvez discusses the importance of operational efficiency, smart cost management, sustainable practices and agility in building long-term resilience.
Technology emerges as another important part of this transformation. While digital tools are increasingly helping hotels streamline operations and personalise guest engagement, Parvez emphasises that technology must remain an enabler rather than a replacement for human connection.
And as Essentia Hotels & Resorts continues to grow, what does leadership mean in an increasingly competitive market? For Parvez, the answer comes down to three principles: people, purpose and sustainable value creation. Keeping guests at the centre while empowering teams, encouraging innovation and maintaining operational excellence remains central to his vision.
It was a great conversation with Mohammed Parvez, offering valuable perspectives on leadership, technology, growth and the evolving meaning of hospitality. Discover the complete interview with Mohammed Parvez in the September edition of Hospitality News, available on our website, and get your physical copy to explore the complete collection of stories shaping hospitality and beyond.
What truly makes a guest feel at home in an increasingly competitive hospitality landscape? Is it personalised service, operational excellence, flexibility, or the ability to understand what a traveller needs before they ask? For Wajeed Bagwan, General Manager of Marriott Executive Apartments Bengaluru, the answer lies in bringing these elements together while never losing sight of the people at the heart of hospitality.
With more than three decades of experience across India and the Middle East, Wajeed has built his career around hotel operations, F&B, pre-openings and leadership. His professional journey includes some of the industry's leading names, including Taj, Oberoi, The Leela and Radisson Hotel Group, along with the successful opening, rebranding and refurbishment of five award-winning hotels in Dubai.
In an exclusive conversation with Hospitalitynews, Wajeed takes us beyond the day-to-day functioning of a hotel to explore the thinking behind successful hospitality businesses. He shares insights into leadership, operational agility and the challenge of balancing business performance with consistently high guest satisfaction.
The conversation also explores one of the industry's evolving travel segments: bleisure. With travellers increasingly combining business with leisure, Wajeed discusses how Marriott Executive Apartments Bengaluru is responding through spacious accommodation, flexibility, wellness facilities and personalised services.
Food, too, remains an important part of the conversation. Wajeed shares his perspective on how regional influences, global flavours and thoughtfully curated dining experiences can transform a stay into a memorable journey.
As the industry looks increasingly towards responsible growth, sustainability takes its place among the priorities shaping modern hotel operations. Wajeed discusses the property's approach to energy efficiency, water conservation, waste reduction and sustainable sourcing, while highlighting the importance of involving both associates and guests.
Our conversation with Wajeed Bagwan offers a compelling look at the priorities shaping hospitality today — from people and performance to changing traveller expectations and responsible operations. It was a great conversation filled with practical insights from an experienced hospitality leader.
Discover the complete interview with Wajeed Bagwan in the September issue of Hospitalitynews, available on our website. You can also explore the physical copy of the magazine for this and other conversations shaping the hospitality industry.
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