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Published on July 3, 2024
In this exclusive interview, we delve into the insights of co-founders Dhruv and Divij Lamba as they discuss the intricacies of Gaylord restaurant and how they balance tradition with modernity.
Gaylord Fine Dining Restaurant stands as a testament to the city's rich culinary heritage. Established in the 1950s, it's not just a restaurant; it's a portal to a bygone era, where elegance meets exquisite flavors.
Stepping into Gaylord is like stepping into a time machine. The restaurant's interiors exude an old-world charm, with elegant furniture, high ceilings, and warm lighting. The ambiance evokes a sense of nostalgia, transporting you to a time when fine dining was a leisurely affair.
Gaylord caters to a variety of palates, offering a delightful combination of European and Indian flavors in a timeless and elegant setting. The menu also offers a delightful exploration of Continental and Indian cuisines. From succulent lamb shanks to creamy pastas, the Continental fare is sure to please. For those seeking a taste of India, Gaylord offers a curated selection of classic Indian dishes, prepared with fresh, local ingredients and seasoned to perfection.
What inspired you to undertake the renovation of Gaylord, and what was the vision behind the new design?
The renovation was driven by a desire to celebrate Gaylord’s rich legacy while ensuring its continued relevance. We envisioned a space that would transport guests to a bygone era, yet feel refreshingly modern. Like a cherished family heirloom reimagined for a new generation, the design is a beautiful marriage of black and white colonial charm with rich historical accents.
How did you ensure that the renovation maintained the essence and charm of Gaylord while incorporating modern elements?
The renovation of Gaylord wasn’t just about modernization; it was about preserving its soul. Black and white colonial aesthetics and historical accents create a familiar ambience. Imagine vintage furniture alongside a sleek Parisian patio, or exposed brick walls illuminated by modern chandeliers. This thoughtful blend ensures a refreshing yet nostalgic experience.
Every detail evokes the past – black and white photographs showcase iconic personalities, while historical artifacts whisper stories. It’s a testament to successfully integrating modern elements while safeguarding Gaylord's timeless charm.
Gaylord has a rich history spanning over six decades. How do you balance preserving its heritage with keeping up with contemporary dining trends?
The menu reflects a similar philosophy. Classic dishes like mashed potatoes and Chicken ala Kiev remain untouched, a nod to Gaylord’s legacy. However, Chef Vikram isn’t afraid to innovate. New creations pay homage to tradition with a modern twist, like a reimagined Lobster Thermidor or vegetarian options celebrating fresh produce. The menu caters to modern palates with healthy breakfast options and artisanal teas alongside classic Kashmiri Kahwa. It’s a story on a plate, weaving together Gaylord’s past and future, offering a taste of history with a contemporary flair.
Can you share some insights into the process of curating the menu for the revamped Gaylord? How did you decide which dishes to keep, alter, or introduce?
The revamped menu reflects this same philosophy. We worked closely with Chef Vikram to curate a selection that honors Gaylord’s signature dishes like the legendary mashed potatoes and Chicken ala Kiev. But we’ve also introduced exciting new creations, ensuring there’s something to tantalize every palate. It’s like a symphony of flavors, where classic notes blend with contemporary flourishes.
The restaurant is known for hosting cultural events. What are some upcoming events or initiatives that patrons can look forward to?
Gaylord has always been a cultural hub, and that tradition continues. We're excited to host a variety of events, from live piano recitals and grand musical evenings to specially curated high-tea parties. There’s something for everyone to experience the magic of Gaylord.
Gaylord has welcomed numerous iconic personalities over the years. Could you share any memorable anecdotes or experiences from hosting such guests?
Over the years, Gaylord has played host to some of India’s most iconic personalities. The walls whisper stories of laughter, shared meals, and unforgettable moments. It’s a privilege to carry forward this legacy of welcoming and celebrating artistic brilliance.
With the evolving dining preferences of today's consumers, how do you ensure Gaylord remains relevant and appealing to both loyal customers and new generations?
To remain relevant, we strive to understand evolving preferences while staying true to our core values. We offer a variety of cuisines, a vibrant new cocktail menu, and a warm, inviting ambience that caters to all generations. It’s about creating an experience that’s both familiar and exciting, a place where memories are made and stories are told.
As the current custodians of Gaylord, what do you envision for the future of the restaurant?As custodians of this iconic establishment, we envision Gaylord as a timeless haven for generations to come. We’ll continue to innovate while cherishing its heritage, ensuring it remains a symbol of warmth, love, and of course, incredible food!
How would you describe the essence of dining at this iconic establishment for those who have never visited Gaylord?
For those who haven’t yet experienced Gaylord, imagine stepping into a portal that transports you to a bygone era. Imagine indulging in culinary masterpieces that whisper stories of the past while tantalizing your taste buds with contemporary flair. Imagine an ambience that exudes warmth, charm, and a touch of grandeur. That’s the essence of dining at Gaylord – a timeless journey for your senses and a cherished chapter in Mumbai’s vibrant story.
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Published on October 1, 2025
In an exclusive feature with October edition of Hospitalitynews magazine, Chef Altamsh Patel, Director of Culinary at Hilton Mumbai International Airport, shared insights that reveal not only his passion for gastronomy but also the philosophy that drives his success. His journey is a testament to how unexpected paths often lead to extraordinary destinations.
When asked about his defining moment, Chef Altamsh reflected on his early life where his parents wished for him to become a doctor. Yet, destiny had other plans. Drawn into hotel management and eventually the kitchen of the Taj, he discovered a true sense of belonging. “What began as honoring my parents soon grew into a lifelong love, reminding me that sometimes the unplanned path becomes the one we cherish most,” he shared.
Speaking about innovation and tradition, he noted, “At Hilton Mumbai International Airport, balancing innovation with tradition means sharing a part of our heart with every guest.” To him, food is storytelling, an art that surprises guests while honoring culture.
Chef Altamsh also underlined how food creates cherished memories. Whether in restaurants, banquets, or in-room dining, he and his team strive to ensure every plate carries love, passion, and culture, making each meal unforgettable.
On sustainability, his commitment is firm. From locally sourced ingredients to Hilton’s Travel with Purpose mission, practices like waste-to-fertilizer initiatives, cage-free eggs, and glass bottles redefine responsible luxury dining.
As a mentor, Chef Altamsh believes in nurturing creativity, humility, and resilience among young chefs, ensuring excellence remains a collective effort. Looking ahead, he expressed excitement about India’s micro-cuisines and Peruvian influences, combining authenticity with multi-sensory experiences to shape the future of luxury dining.
It was truly an inspiring and enriching conversation with Chef Altamsh Patel. For the complete feature, explore the Hospitalitynews October Magazine, available on our website (E-Magazine) and as a physical copy.
In a world where hospitality is constantly reshaped by technology and global collaboration, few voices carry as much authority and vision as Dr. Suborno Bose, the Founder-Chairman and Chief Mentor of the International Institute of Hotel Management (IIHM) and Indismart Group Worldwide. Over the last 25 years, he has established Asia’s largest chain of premier hotel schools with campuses across the globe, while spearheading innovations that redefine the very essence of hospitality education.
In an exclusive feature for Hospitality News, Dr. Bose takes us through a riveting journey of ideas and insights. He reveals how AI-powered platforms like NamAIste – IIHM HospitalityGPT, the world’s first AI model for the service sector, are reshaping the way students learn, blending technology with empathy to create leaders who are both digitally fluent and emotionally intelligent.
Adding to this, he speaks passionately about the Global Knowledge Sharing Declaration on AI in Hospitality, which began with 50 countries and now includes over 60 nations. This initiative, driven by IIHM, has created a collaborative framework for integrating AI literacy, ethical practices, and equal access to education worldwide.
As the conversation deepens, Dr. Bose introduces us to his philosophy of “High Tech, Higher Touch,” a principle that balances cutting-edge digital tools with the timeless warmth of human connection. He emphasizes that while AI can anticipate preferences and streamline service, true hospitality lies in the smiles, gestures, and conversations that make every experience memorable.
From the International Young Chef Olympiad (YCO) to initiatives like the Food Soldier programme, Dr. Bose continues to nurture global talent while embedding sustainability, cultural respect, and innovation at the core of hospitality. His long-term vision is clear: to position India as a hub for compassionate, intelligent, and inclusive hospitality leadership.
This inspiring exchange with Dr. Bose is more than an interview, it is a window into the future of hospitality, where technology and empathy walk hand in hand.
For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine October Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.
Published on September 1, 2025
In today’s world of hospitality, where loyalty programs are often defined by free nights, discounts, and upgrades, The LaLiT Suri Hospitality Group has chosen a different path, one that blends guest rewards with social good. In an exclusive conversation with Hospitalitynews, Vivek Shukla, CEO of the Group, offered rare insights into how luxury and purpose can converge to create a new standard for the industry.
With more than 35 years in luxury hospitality and two decades shaping The LaLiT’s vision, Shukla is widely known for his people-first approach and strategic foresight. His leadership during the pandemic, marked by initiatives that supported frontline workers and vulnerable communities, underscored his conviction that hospitality is about much more than service, it is about responsibility.
This ethos is at the heart of the Group’s new loyalty program. Unlike traditional models, this initiative empowers guests to transform everyday indulgences into acts of giving. Partnering with Points for Good, The LaLiT allows loyalty members to channel their points towards diverse causes ranging from child education and sustainability to LGBTQIA+ empowerment. Shukla describes it as a shift “from transactional exchanges to purposeful, meaningful connections”.
The innovation lies in embedding impact seamlessly into daily guest interactions. Shukla believes that over time, members will begin to associate loyalty not only with luxury but also with generosity and social change. “When routine stays or meals become part of something greater, it fosters a culture of care and giving back”, he says.
Perhaps most compelling is the vision behind it: small contributions from thousands of guests, collectively sparking a wave of impact across India. By aligning hospitality with social responsibility, The LaLiT is rewriting the future of loyalty, one that is not just about repeat business but about emotional connection and shared purpose.
Our conversation with Vivek Shukla was both inspiring and thought-provoking, challenging the industry to see loyalty in a whole new light. For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine September Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.
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