Hospitality Through Bhawna's Lens: A Unique Perspective

Admin

Published on March 4, 2024

Discover how Bhawna's passion for hospitality drives her success in managing and inspiring hotel teams.

In this issue, we are privileged to spotlight an accomplished professional from the hospitality industry, whose career journey is a testament to resilience, skill, and leadership. Graduating from IHM Meerut in 2007, our featured guest has since accumulated 16 years of comprehensive experience across the spectrum of hotel operations, with a particular emphasis on housekeeping. Their professional evolution is remarkable, progressing from Manager of Operations to achieving the pinnacle role of General Manager during their tenure at various esteemed hotels in Patiala. This trajectory not only reflects their adeptness in navigating the complexities of hotel management but also their dedication to fostering environments of excellence and innovation. Our guest's story is a compelling narrative of personal and professional growth, underscored by a relentless pursuit of excellence in service and operational management. As we engage in this conversation, we look forward to uncovering the insights and strategies that have propelled their success in the hospitality sector, offering valuable lessons for aspiring professionals and industry veterans alike.

Can you describe your approach in designing and implementing Training programs for Suba Hotels? How do you ensure they effectively meet the needs of employees and the organization?

Our training programs are meticulously crafted, taking into account the operational challenges, employees' aspirations, and the necessity for a continuous learning curve integrated into their daily responsibilities. The development of these programs is spearheaded by Mr. Jaspal Singh Bhatia, Vice President of Operations, who relies on ongoing needs assessments specific to the hotel environment to ensure relevance and effectiveness.

As the lone female trainer, how do you foster an inclusive and supportive learning environment for all employees, regardless of gender or background?

We prioritize creating an environment where every employee, irrespective of gender or background, feels empowered to pursue growth opportunities. By delineating clear career pathways, we adhere to Suba Hotels' engagement principles. My role as a female trainer adds an additional layer of assurance, encouraging all staff to push beyond perceived limitations. Our extensive training schedule, spanning from early morning to late evening, offers numerous opportunities for employees to enhance and apply new skills directly in the workplace.

What strategies do you employ to assess training needs within Suba Hotels and adapt your training programs accordingly?

At Suba Hotels, we utilize a robust online feedback system accessible via QR scans, inviting guests to share their experiences directly. This, combined with competitive analysis, continuous employee evaluations, and an understanding of evolving business landscapes, enables us to align our training initiatives with the organization's growth trajectory and talent development from within.

In your opinion, what are the most important qualities or skills for a successful trainer in the hospitality industry, and how do you embody these qualities in your role?

The cornerstone qualities for a trainer in our industry are patience, persuasion, and persistence. My aim is to infuse every learning opportunity with enjoyment while preparing employees for diverse guest service situations. By adapting learning opportunities to fit within employees' schedules, we minimize classroom sessions, emphasizing on-the-job learning that meets real-time guest expectations.

How do you stay updated on industry trends and best practices in training and development?

Adhering to the principle that "Learning never stops," I continuously seek new knowledge through sessions led by Mr. Jaspal Singh Bhatia, VP Operations. This commitment ensures I remain at the forefront of training delivery, engaging employees effectively within our learning ecosystem.

Collaboration with other departments is essential in a hotel setting. How do you ensure alignment between training initiatives and the goals of different departments within Suba Hotels?

Aligning our training efforts with departmental objectives is critical to achieving guest satisfaction through standardized processes. This alignment is continuously validated through guest feedback, TripAdvisor rankings, and Google reviews, ensuring our service standards are consistently met or exceeded.

As Assistant Manager Training, you may encounter resistance or skepticism from employees regarding the value of training. How do you address such challenges and effectively communicate the importance of continuous learning and development?

Addressing employee concerns begins with clarifying the personal benefits of training sessions, emphasizing their role in personal development and contribution to building intellectual capital. Demonstrating the direct impact of training on career growth fosters a more receptive attitude towards implementing new skills in their roles.

How do you address such challenges and effectively communicate the importance of continuous learning and development?

Our focus is to make learning initiatives valuable for every employee, facilitating the application of new skills to streamline tasks and enhance service quality. By employing a variety of engaging methodologies such as quizzes, assessments, and role-playing, we ensure that learning is accessible, practical, and directly contributes to enhancing both the guest experience and internal operations.

This Interview is Published Exclusively on HospitalityNews.in.

Sidh N.C. Charts India’s Outbound Future with MILT 2025

Sidh N.C

Published on August 1, 2025

In conversation with Hospitalitynews, Sidh N.C., Co-Founder and Managing Director of QNA International, offers an exclusive look into how the 12th Annual MILT Congress is set to redefine the outbound travel narrative for India.

The event was held from 24 to 25 July 2025 at Taj Cidade de Goa Horizon, MILT 2025 isn’t just another luxury travel summit. As Sidh puts it, “We’ve redesigned the event to create a strategic ecosystem where India’s top corporate buyers engage directly with the world’s most visionary travel and hospitality brands.”

The conversations at MILT 2025 revealed a clear shift in what luxury means to indian outbound travelers. It is no longer confined to opulent hotels or grand venues. Today's high value indian traveller seeks depth, intention, and emotional connection in their journeys.

From Gen Z-driven aspirations to immersive spiritual getaways, the Indian traveller is evolving rapidly. In this compelling discussion, Sidh outlines how the outbound market is no longer about checklists and sightseeing, but emotional value, hyper-personalisation, and authentic storytelling.

Social media emerged as a major driver of outbound travel decisions, especially among millenials and Gen Z. MILT 2025 highlighted how platforms like Instagram and YouTube are influencing not just where people travel, but why. Travel content creators, Vloggers, and digial storytellers are the new age travel agents offering immersive glimpses into destinations that were once discovered through brochures

With nearly 40% of outbound trips now business related, MILT Congress is becoming the axis where leisure meets innovation, and where destinations across Asia, Europe, and the Middle East position themselves not just to attract but understand the Indian mindset

He dives into the growing influence of Tier 2 and Tier 3 cities, the rise of women-led travel, and the seamless merging of technology, sustainability, and cultural connection.

What’s coming next? A travel revolution driven by meaning, not just mobility—where every booking is a story and every destination a deeper experience.

Want More?

You can explore the full in-depth interview and exclusive coverage in the August edition of Hospitalitynews—available both on our website and as a beautifully curated print magazine. Don’t miss your chance to engage with the future of travel, one conversation at a time.

Dinesh Yadav on Investing Where Memories and Returns Grow Together

Dinesh Yadav

Published on August 1, 2025

In a world where real estate is often seen as a numbers game, Dinesh Yadav, Founder and Managing Director of Fine Acers, is rewriting the rules. In an exclusive feature with Hospitalitynews, Dinesh shares how his brand is pioneering a new kind of investment, one where returns meet relaxation, and assets double as family getaways, wellness retreats, and legacy spaces.

Through Fine Acers and its collection of thoughtfully designed resorts, Dinesh is turning the traditional real estate model on its head. What makes his vision stand out? It’s the ability to offer more than just appreciation, it’s about creating value that’s deeply personal and profoundly profitable.

What if your investment could host your next family celebration?
What if it could be both a peaceful retreat and an income generator?

In this engaging discussion, Dinesh walks us through the inspiration behind the branded resort investment model, an idea born from observing global trends and Indian investor behaviour. As he points out, second homes in India have long existed, but they often come with challenges. Fine Acers addresses these pain points by offering fully managed, premium properties that balance lifestyle aspirations with stable returns.

From the rise of wellness tourism to the increasing demand for senior-friendly and destination wedding-ready spaces, Fine Acers is tapping into what modern investors truly seek,purposeful ownership. Backed by the post-pandemic travel revival and changing mindsets, this is more than a trend; it’s the evolution of real estate itself.

It was a thought-provoking conversation with Dinesh Yadav, one that sheds light on how emotional connection and financial intelligence can coexist in modern investments.

Discover the complete interview in the August issue of Hospitalitynews, now available on our website. Don’t forget to grab your physical copy to explore more inspiring stories that are shaping the future of hospitality and living.

Scaling Love: Pawan Gupta on Building a $10M Wedding Dream

Pawan Gupta

Published on August 1, 2025

In the ever-evolving world of hospitality and wedding planning, few names have made as bold and rapid an impact as Pawan Gupta, the Co-Founder and CEO of The Wedding Company. In an exclusive conversation with Hospitalitynews, he takes us behind the scenes of the brand's journey, right from its inception as Weddings by Betterhalf to its present transformation into a full-fledged luxury wedding platform scaling toward a $10 million milestone.

With over 50 Indian cities and international hotspots like Bali and Phuket in their portfolio, The Wedding Company is not just planning weddings, it’s revolutionizing the way they happen. In this candid exchange, Pawan unpacks the brand’s proprietary software, automation strategies, AI-powered planning, and most importantly, the human touch that turns each celebration into a heartfelt experience.

What happens when technology meets tradition?
Can weddings be both luxurious and efficient?
How does a rebrand shift a company's entire market position?

Pawan answers these and more, offering deep insights into vendor matchmaking, hospitality-first execution, global partnerships, and the emotional intelligence required to manage culturally rooted celebrations. With a strong foundation in tech and a team trained in warmth and precision, The Wedding Company has become a force to reckon with scaling love, memories, and moments across continents.

This feature captures a rare glimpse into the mind behind a fast-scaling wedding empire. The blend of structure, soul, and strategy discussed here is bound to inspire entrepreneurs, hoteliers, and dreamers alike.

It was a great conversation we had with Pawan Gupta, one that beautifully highlights how hospitality and innovation can create unforgettable celebrations.

Catch the full interview in the August issue of Hospitalitynews Magazine, available now on our website and grab your physical copy to explore more inspiring stories from the world of hospitality and beyond.