Hospitality Through Bhawna's Lens: A Unique Perspective

Admin

Published on March 4, 2024

Discover how Bhawna's passion for hospitality drives her success in managing and inspiring hotel teams.

In this issue, we are privileged to spotlight an accomplished professional from the hospitality industry, whose career journey is a testament to resilience, skill, and leadership. Graduating from IHM Meerut in 2007, our featured guest has since accumulated 16 years of comprehensive experience across the spectrum of hotel operations, with a particular emphasis on housekeeping. Their professional evolution is remarkable, progressing from Manager of Operations to achieving the pinnacle role of General Manager during their tenure at various esteemed hotels in Patiala. This trajectory not only reflects their adeptness in navigating the complexities of hotel management but also their dedication to fostering environments of excellence and innovation. Our guest's story is a compelling narrative of personal and professional growth, underscored by a relentless pursuit of excellence in service and operational management. As we engage in this conversation, we look forward to uncovering the insights and strategies that have propelled their success in the hospitality sector, offering valuable lessons for aspiring professionals and industry veterans alike.

Can you describe your approach in designing and implementing Training programs for Suba Hotels? How do you ensure they effectively meet the needs of employees and the organization?

Our training programs are meticulously crafted, taking into account the operational challenges, employees' aspirations, and the necessity for a continuous learning curve integrated into their daily responsibilities. The development of these programs is spearheaded by Mr. Jaspal Singh Bhatia, Vice President of Operations, who relies on ongoing needs assessments specific to the hotel environment to ensure relevance and effectiveness.

As the lone female trainer, how do you foster an inclusive and supportive learning environment for all employees, regardless of gender or background?

We prioritize creating an environment where every employee, irrespective of gender or background, feels empowered to pursue growth opportunities. By delineating clear career pathways, we adhere to Suba Hotels' engagement principles. My role as a female trainer adds an additional layer of assurance, encouraging all staff to push beyond perceived limitations. Our extensive training schedule, spanning from early morning to late evening, offers numerous opportunities for employees to enhance and apply new skills directly in the workplace.

What strategies do you employ to assess training needs within Suba Hotels and adapt your training programs accordingly?

At Suba Hotels, we utilize a robust online feedback system accessible via QR scans, inviting guests to share their experiences directly. This, combined with competitive analysis, continuous employee evaluations, and an understanding of evolving business landscapes, enables us to align our training initiatives with the organization's growth trajectory and talent development from within.

In your opinion, what are the most important qualities or skills for a successful trainer in the hospitality industry, and how do you embody these qualities in your role?

The cornerstone qualities for a trainer in our industry are patience, persuasion, and persistence. My aim is to infuse every learning opportunity with enjoyment while preparing employees for diverse guest service situations. By adapting learning opportunities to fit within employees' schedules, we minimize classroom sessions, emphasizing on-the-job learning that meets real-time guest expectations.

How do you stay updated on industry trends and best practices in training and development?

Adhering to the principle that "Learning never stops," I continuously seek new knowledge through sessions led by Mr. Jaspal Singh Bhatia, VP Operations. This commitment ensures I remain at the forefront of training delivery, engaging employees effectively within our learning ecosystem.

Collaboration with other departments is essential in a hotel setting. How do you ensure alignment between training initiatives and the goals of different departments within Suba Hotels?

Aligning our training efforts with departmental objectives is critical to achieving guest satisfaction through standardized processes. This alignment is continuously validated through guest feedback, TripAdvisor rankings, and Google reviews, ensuring our service standards are consistently met or exceeded.

As Assistant Manager Training, you may encounter resistance or skepticism from employees regarding the value of training. How do you address such challenges and effectively communicate the importance of continuous learning and development?

Addressing employee concerns begins with clarifying the personal benefits of training sessions, emphasizing their role in personal development and contribution to building intellectual capital. Demonstrating the direct impact of training on career growth fosters a more receptive attitude towards implementing new skills in their roles.

How do you address such challenges and effectively communicate the importance of continuous learning and development?

Our focus is to make learning initiatives valuable for every employee, facilitating the application of new skills to streamline tasks and enhance service quality. By employing a variety of engaging methodologies such as quizzes, assessments, and role-playing, we ensure that learning is accessible, practical, and directly contributes to enhancing both the guest experience and internal operations.

This Interview is Published Exclusively on HospitalityNews.in.

Manoj Mathew’s Vision: Transforming Hospitality with Sustainability and Innovation

Manoj Mathew

Published on January 2, 2025

In a highly anticipated exclusive interview, Manoj Mathew, the Senior Vice President of Operations at Tamara Leisure Experiences, sat down with us to discuss his remarkable career and his strategic vision for the future of the hospitality industry. With over 40 years of experience, Mr. Mathew has witnessed firsthand the transformation of the industry, and his thoughts on sustainability, innovation, and operational excellence are shaping the way forward for hospitality businesses across India.

Having started his career with the Taj Group of Hotels, Mr. Mathew’s journey has been one of constant adaptation and growth. He recalled the dramatic changes the industry has undergone, especially after the pandemic, and how these shifts have informed his leadership style and operational strategies. "Sustainability has become a central value," he shared, emphasizing the importance of eco-friendly practices that resonate with today’s more conscious travelers. At Tamara Leisure Experiences, sustainability isn't just a buzzword; it’s woven into every aspect of their operations, from energy-efficient technologies to organic gardens that provide both luxury and a guilt-free experience for guests.

But it’s not all about the environment. Mr. Mathew also spoke passionately about the people who drive success in hospitality - employees. His leadership style emphasizes trust, empowerment, and a deep commitment to staff well-being. “Great guest experiences start with a strong support system for our employees,” he stated, a philosophy that has guided his decision-making and leadership for years.

One of the most exciting aspects of his conversation was the role of technology in enhancing operational efficiency and guest personalization. “Balancing operational efficiency with exceptional service is about blending both seamlessly,” he explained, showcasing how innovations like AI-driven insights and contactless technology are not only streamlining processes but also enriching the guest experience.

Mr. Mathew’s perspective on the future of hospitality is equally compelling. With a focus on sustainable practices, personalized guest experiences, and a forward-thinking approach to technology, he believes the industry is entering a new era - one where companies must integrate innovation with the timeless art of hospitality.

It was a truly insightful conversation, and we are excited to share more from this exclusive interview in the January issue of Hospitalitynews India Magazine. For the complete story, make sure to check out the magazine on our website or grab a physical copy today.

Exclusive Insights from Aditya Ishan Varshnei: The Vision Behind Latambarcem Brewers

Aditya Ishan Varshnei

Published on January 2, 2025

In an exclusive conversation, Aditya Ishan Varshnei, Co-Founder and CEO of Latambarcem Brewers, shared his remarkable journey and the bold vision that drives the company’s groundbreaking work in the Indian beverage industry. Through an insightful feature article, he opened up about the inspiration behind Latambarcem Brewers and its two flagship brands - Maka di and Borecha.

As the craft brewing market in India grows, Latambarcem Brewers stands at the forefront, redefining both quality and culture. Aditya, alongside his brother Anish, embarked on this mission with a simple yet profound idea: blending tradition with innovation to craft beverages that truly resonate with the Indian palate while having a global appeal. Their story began with a shared passion for creating beverages that honor India’s heritage and connect people over refreshing drinks.

The two brands, Maka di and Borecha, represent this dual approach—Maka di being a premium craft beer that showcases Goa’s vibrant culture, and Borecha, a health-focused kombucha that’s reshaping wellness trends. But there’s more to the story - Aditya elaborated on the steps Latambarcem Brewers is taking to expand into international markets and revolutionize the craft beverage space.

Their business model also emphasizes sustainability, with significant job generation in rural Goa, helping to empower local communities. As the company grows, it continues to bridge the gap between global beverage trends and local consumer needs, ensuring every product offers both quality and a sense of belonging.

In our conversation with Aditya, we explored the exciting plans for the future, including their upcoming production facility and the recent $1.5 million funding that will power their expansion.

This feature offers an exclusive look into the vision that’s propelling Latambarcem Brewers to new heights. Don’t miss out on this in-depth discussion that sheds light on a brand redefining the future of beverages in India.

It was a great conversation, and you can read the complete interview in the January issue of Hospitality News India Magazine. Available in our website and make sure to grab your physical copies to get more insights in the world of hospitality!

Samarth Sidhana on the Future of Underdoggs: Expansion, Innovation, and Community-Centered Hospitality

Samarth Sidhana

Published on January 2, 2025

Samarth Sidhana is a passionate entrepreneur managing multiple roles, including Director of Underdoggs, Co-Owner of Sidana Exports, and Director of Sere Resort in Goa. His educational background in Business Administration and International Management has equipped him with the knowledge to successfully lead ventures in hospitality, with Underdoggs being his standout achievement.

Underdoggs, the dynamic sports bar concept created by Sidhana, has quickly become a favorite destination for sports enthusiasts and socialites alike. Known for its lively atmosphere, large TVs showcasing live sports, and innovative food and drink menu, Underdoggs has built a loyal fan base across cities like Bengaluru, Delhi, and Chandigarh. Sidhana’s vision is to expand the brand significantly, with a goal to grow by 200% and open 30 new outlets by 2025.

In this interview, Sidhana discusses what drives Underdoggs’ rapid expansion, both domestically and internationally. The brand’s aggressive growth strategy is fueled by the increasing demand for elevated sports bar experiences, as customers seek more than just a place to watch sports—they want a community hub that offers food, drinks, and entertainment. With an eye on expanding into global markets like Dubai and London, Sidhana is confident that Underdoggs can make a significant mark in the competitive F&B industry.

When asked about how Underdoggs balances its high-energy sports bar vibe with a premium dining experience, Sidhana explains that the brand has mastered the art of offering both. While the atmosphere is charged with excitement through live sports and dynamic ambiance, the food and beverage menu is curated with gourmet options and craft beverages, ensuring that it appeals to diverse audiences.

Sidhana also addresses the rapid changes in the F&B industry, including the rise of craft drinks, healthier menu options, and demand for unique, immersive dining experiences. By adapting to these trends, Underdoggs remains ahead of the curve, ensuring that every guest’s expectations are met while maintaining its distinctive energy and brand appeal.

In addition to expanding its reach, Underdoggs is committed to creating a positive impact on local communities. With plans to create 2,700 new jobs through expansion, Sidhana emphasizes the importance of supporting local economies through job creation and by sourcing from regional suppliers. By fostering a culture of community and connection, Underdoggs is focused on building lasting relationships with its customers.

As the sports entertainment scene grows in India, Sidhana is committed to keeping Underdoggs at the forefront by offering unique events, interactive experiences, and maintaining a high-energy atmosphere that keeps fans engaged. Looking ahead to 2025 and beyond, Sidhana envisions Underdoggs becoming not just a sports bar but a global destination for sports fans and entertainment seekers alike.

Underdoggs’ future looks bright as it continues to evolve, expand, and adapt to the needs of today’s entertainment landscape. Whether in India or abroad, the brand’s commitment to innovation, community, and exceptional experiences will ensure its place as a leader in the hospitality industry.

For more insights into Samarth Sidhana’s vision for Underdoggs and the future of sports hospitality, read the full interview in January Edition of Hospitality News India Magazine - Its All yours now!