What makes a hospitality brand stand the test of time? Is it the destinations it enters, the experiences it creates, or the values it refuses to compromise on? For Pooja Ray, Managing Director of MAYFAIR Hotels & Resorts, the answer lies in understanding that true luxury begins with a strong sense of place.

With over 24 years of experience in the hospitality industry, Pooja Ray leads one of India's prominent homegrown hotel groups, overseeing a portfolio of luxury hotels and resorts across the country. Guided by the philosophy, "Stay With Us. Stay With Nature.", MAYFAIR has built its identity around destinations where architecture, landscape, local culture and personalised service come together.

In an exclusive conversation with Hospitalitynews, Pooja takes us through the brand's journey of more than four decades, reflecting on the values that have remained central to its growth. She shares how her family legacy has influenced her leadership philosophy and why people, rather than infrastructure or technology, remain the foundation of memorable hospitality.

The conversation also explores an interesting dimension of luxury, the ability to bring culture and heritage into contemporary hotel experiences. From regional craftsmanship and traditional materials to art collections, antiques and destination-inspired architecture, Pooja explains how MAYFAIR approaches design as a form of storytelling.

Looking ahead, the discussion turns towards the group's next phase of expansion. With upcoming developments such as MAYFAIR Chilika, Mayfair Sanctuary and MAYFAIR Vizag, she offers insights into the thinking behind creating distinctive properties rather than following a standardised expansion model.

Beyond expansion, Pooja also addresses the growing role of technology, the importance of responsible growth and the qualities young professionals need to succeed in an increasingly competitive hospitality industry.

Our conversation with Pooja Ray offers a compelling perspective on building a hospitality legacy while remaining receptive to changing traveller expectations. It was a wonderful exchange exploring leadership, heritage, innovation and the importance of staying connected to nature.

Discover the complete interview with Pooja Ray in the November issue of Hospitalitynews, available on our website. Readers can also get their physical copy of the magazine to explore the full conversation and more stories from the hospitality industry

What makes a luxury stay truly unforgettable? Is it the grandeur of a palace, the beauty of its surroundings, or the people who turn every moment into a memorable experience? At Raffles Udaipur, it is the thoughtful combination of these elements that defines its approach to hospitality.

Set against the scenic beauty of Udai Sagar Lake, Raffles Udaipur brings together royal elegance, personalised service, and distinctive guest experiences. Leading this vision is Gurnoor Bindra, General Manager of the property, whose hospitality journey reflects a strong belief in people, attention to detail, and the importance of making every guest feel valued.

In an exclusive interview with HospitalityNews, Gurnoor shares his perspective on luxury hospitality, reflecting on the professional experiences that have shaped his leadership and the inspiration behind his career. Having been recognised among the 30 Best GMs in the UAE, he highlights the importance of empowering teams and creating a culture where thoughtful service goes beyond expectations.

The conversation also explores Udaipur's growing prominence as a destination wedding hub. With its 21-acre private island, distinctive venues, and picturesque surroundings, Raffles Udaipur offers couples opportunities to create celebrations that reflect their individual stories. From intimate gatherings to grand multi-day weddings, the property brings together personalised planning and the cultural charm of Rajasthan.

Beyond celebrations, the interview takes readers closer to Lakeshore – A Distinct Experience by Raffles Udaipur. Featuring 36 rooms and suites, Lakeshore offers an intimate lakeside setting where private boat journeys, distinctive dining, and seamless service add another dimension to the guest experience.

But what truly connects these experiences is the property's relationship with its surroundings. Gurnoor discusses how Rajasthani craftsmanship, local traditions, regional cuisine, and nature-inspired activities help guests discover Udaipur beyond its architectural beauty.

The conversation also highlights a significant achievement: Raffles Udaipur receiving Two MICHELIN Keys for the second consecutive year. Gurnoor reflects on the Heartists behind this recognition and shares his vision for developing meaningful wellness experiences and personalised celebrations in the years ahead.

It was a pleasure to speak with Gurnoor Bindra and gain a deeper understanding of the leadership, people, and philosophy shaping Raffles Udaipur's distinctive hospitality experience.

What goes into creating luxury that guests remember long after their stay? Discover the complete conversation in the November edition of HospitalityNews Magazine, available on our website in e-magazine format. Readers can also explore the physical edition for more exclusive interviews, industry perspectives, and inspiring hospitality stories.

What does it take to build a hospitality brand that grows with purpose while remaining responsible towards people and the planet? For Vinod K. Tripathi, Chairman of Eco Hotels & Resorts, the answer comes from a journey shaped by diverse professional experiences, sustainable thinking and a clear vision for the future of Indian hospitality.

In an exclusive interview with Hospitality News, Vinod K. Tripathi opened up about the experiences that have influenced his leadership approach and shared his perspective on some of the key changes shaping the hospitality sector today.

His professional journey across taxation, finance, administration, textiles, real estate and renewable energy has offered him perspectives from different sides of business. Reflecting on this experience, Vinod K. Tripathi said, “My professional journey across taxation, finance, administration, textiles, real estate and renewable energy has given me a broad understanding of businesses and institutions.” He also highlighted how public service and private-sector experience continue to influence his approach at Eco Hotels & Resorts.

The conversation then moved towards the changing hospitality landscape beyond India’s major metros. With Tier II and Tier III cities witnessing growing travel demand, Vinod explained how the mid-segment is evolving beyond affordability, focusing instead on dependable service, comfort and relevant experiences.

At the heart of the brand’s philosophy are People, Planet and Profit. Discussing how these principles influence operations, he shared, “Ultimately, sustainability is about balancing responsible growth, guest experience and long-term value.”

The conversation also explored the growing importance of spiritual tourism, particularly through the launch of Eco Satva in Shirdi and Ayodhya, along with the brand’s pure vegetarian dining format, Sahar.

Looking ahead, Vinod outlined an ambitious growth vision, including reaching 5,000 rooms by FY30 and 15,000 rooms across India over the next decade, while maintaining service consistency, operational efficiency and sustainability.

From professional lessons and sustainable hospitality to spiritual destinations and future expansion, our conversation with Vinod K. Tripathi offered a closer look at the philosophy behind Eco Hotels & Resorts and its evolving journey. Check out the complete interview in the Hospitality News October Magazine on our website and explore the full conversation in the physical copy of the magazine.