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Published on November 4, 2024
In the heart of Bengaluru's vibrant hospitality scene, Gaurav Sinha stands out as a seasoned professional dedicated to enhancing the guest experience at JW Marriott Bengaluru. With over two decades of experience in the industry, Gaurav has honed his skills across renowned establishments like Taj and The Leela, where he developed a profound understanding of luxury service standards.
In an exclusive interview, Gaurav shares his journey through the evolving landscape of luxury hospitality. He highlights the importance of adaptability and innovation in a competitive market, particularly in a city that is constantly evolving. Gaurav emphasizes JW Marriott's commitment to sustainability, detailing initiatives that blend luxury with environmental responsibility, which is increasingly important to today’s travelers.
Gaurav also discusses the significance of personalized service, explaining how technology is enhancing guest interactions without compromising the warmth and intimacy that define luxury hospitality. His insights reflect a broader trend within the industry, where the focus is shifting towards creating unique, memorable experiences that resonate with guests on a personal level.
As he reflects on the hotel's journey over the past decade, Gaurav recounts notable moments that exemplify JW Marriott's commitment to excellence and community engagement. He shares stories of how the hotel has adapted to meet changing guest expectations, fostering a culture that prioritizes both luxury and genuine connection.
Join us as Gaurav Sinha delves into his vision for the future of hospitality and what it takes to maintain the high standards synonymous with the JW Marriott brand. This interview promises to be an enlightening exploration of the art of luxury service, perfect for anyone passionate about the hospitality industry. You can check out the complete interview in the November issue of Hospitality News, available on our website.
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As the culinary world embraces innovation, Sanandan Sudhir emerges as a pioneering force with his groundbreaking invention, On2Cook. Hailing from Jalandhar, Punjab, Sanandan’s journey reflects a unique blend of passion and expertise. Armed with an engineering degree from the National Institute of Technology in Jamshedpur and a postgraduate degree in Industrial and Product Design from the National Institute of Design, he has cultivated a remarkable career over two decades.
Sanandan's experience at GE Healthcare in Bangalore, where he made significant contributions to industrial design and innovation, laid the groundwork for his entrepreneurial venture, InventIndia Innovations. Today, he is transforming the cooking landscape by leveraging technology to create seamless and enjoyable cooking experiences.
In our conversation, Sanandan shares the fascinating journey behind On2Cook, touted as the world's fastest cooking device. He discusses the challenges he faced during its development, the revolutionary impact it has on traditional cooking methods, and how it enhances efficiency in both professional and home kitchens. With On2Cook reducing cooking time by 70% and saving 40% energy, Sanandan explains how it caters to modern lifestyles while preserving essential nutrients in food.
Sanandan delves into the integration of AI in On2Cook, discussing its ability to automate recipe guidance and streamline kitchen operations. He emphasizes the importance of innovation in the HORECA sector, where On2Cook's unique features can significantly reduce labor costs and improve service times.
Furthermore, he highlights the significance of securing global patent protection for On2Cook, which has enabled the brand to confidently enter international markets. Sanandan shares his vision for the future of cooking technology, hinting at exciting developments in automation and portable cooking solutions.
Join us as Sanandan Sudhir provides valuable insights into the future of culinary innovation and how On2Cook is poised to revolutionize cooking as we know it. You can check out the complete interview in the November issue of Hospitality News, available on our website.
In an exclusive interview, Vikas Sood, the General Manager of The Leela Gandhinagar and the Mahatma Mandir Convention & Exhibition Centre, shared valuable insights into the hospitality landscape. With nearly two decades of experience with renowned brands like Taj, Hyatt, Accor, and Marriott, Sood's expertise has been instrumental in establishing The Leela Gandhinagar as a premier destination for luxury and MICE events.
When we inquired about his approach to ensuring high hotel customer service and guest satisfaction, he emphasized, “Our vision at The Leela Gandhinagar and Mahatma Mandir Convention and Exhibition Centre has always been to offer an unmatched blend of luxury, world-class hospitality, and state-of-the-art facilities. By combining the elegance and opulence of The Leela with the scale and versatility of Mahatma Mandir, we’ve created a unique destination that caters to both discerning luxury travelers and large-scale MICE events. A key part of our success has been our unwavering commitment to service excellence, ensuring that every guest experience is distinguished by warmth, personalization, and attention to detail."
We also asked Sood how he stays updated on industry trends and implements innovative practices in the hotel. He remarked, “The hospitality industry has changed a lot in the past few years. Technology is playing the key role of an enabler and it will continue to have an increasingly important role in the industry in the coming years. At The Leela Gandhinagar, we closely monitor industry shifts and customer preferences, allowing us to anticipate changes and adapt accordingly. We have implemented cutting-edge technology, ensuring we meet the evolving needs of our guests. Our focus on sustainability, unique cultural experiences, and strategic collaborations has helped us maintain our position as a leader.”
The conversation with Sood highlighted his commitment to excellence and innovation within the hospitality sector. For those interested in delving deeper into his insights, you can check out the complete interview in the November issue of Hospitality News, available on our website.
In an exclusive conversation with Hospitality News, Dipti and Mithilesh Shetty, co-founders of Mool: Kitchen & Bar and Mool: Kaapi Bar & Bakes, opened up about their dedication to preserving regional Indian culinary traditions. The Shettys have built Mool with the goal of bringing authentic, lesser-known Indian recipes to the forefront of the country’s bustling culinary landscape. With over 30 years of combined experience in the industry, their passion is palpable as they dive into their unique concept, journey, and ambitions for Mool.
When asked about the origins of Mool, Dipti and Mithilesh shared, “The concept behind Mool, which means 'from the source,' is deeply personal to us. As avid travelers and food enthusiasts, we’ve always been on the lookout for authentic culinary experiences. We observed that while many restaurants utilize regional produce, few actually serve Indian food in its traditional forms. To stay true to our vision, we decided to learn traditional recipes directly from homemakers across the country. This journey taught us not only about various ingredients but also the cultural significance behind each dish, allowing us to offer our guests in Mumbai a genuinely authentic experience.”
On how they ensure authenticity while appealing to a modern audience, Mithilesh added, “Our team prioritizes quality over profit. We source ingredients from their original sources—wild nettle from Uttarakhand, Hing from Rajasthan, and Sattu from Jharkhand. By collaborating with reputable vendors and sticking to local origins, we maintain consistency in our dishes, capturing our guests’ interest with true hyper-local flavors.”
Mool’s mission is more than just showcasing food; it’s about empowering local home chefs and highlighting India’s culinary richness. Dipti explained, “Our initial challenge was persuading local home cooks to share their treasured recipes with us. Once we built trust, we traveled across 15 regions, documenting each chef's story and signature recipe. Upon returning, we invited these home chefs to Mool to validate our preparation of their dishes, ensuring authenticity remains central to our offerings.”
Discussing Mool’s commitment to sustainability and ethical sourcing, Dipti elaborated, “Sustainability is woven into our business model. We source ingredients from organic farms and directly from farmers, providing them with steady income. Additionally, we share a portion of each meal’s proceeds with the homemakers whose recipes inspire our menu, reinforcing our commitment to supporting their culinary traditions.”
Balancing fine dining elements with a relaxed, welcoming atmosphere is part of Mool’s unique identity. “While we appear to be a fine dining establishment, we embrace an upmarket Fine Casual concept at our core. This blend of casual charm with a touch of sophistication lets our guests savor regional Indian culinary delights in a relaxed setting,” Mithilesh shared. “Eating with your hands is encouraged here, adding an intimate and authentic touch to the dining experience.”
The Shettys also discussed how seasonal ingredients and Indian festivals influence Mool’s offerings. “India’s festivals shape our menu,” Mithilesh noted. “From a Lohri menu in January to special dishes for Holi, Eid, and Diwali, we create festive menus celebrating India’s culinary heritage. This October, for example, we’re excited to offer a vegetarian Navratri Thali that highlights the goodness of millets.”
Looking to the future, Dipti and Mithilesh envision Mool expanding beyond metropolitan cities and potentially into international markets. “Our goal is to reach more audiences who appreciate authentic Indian cuisine,” said Mithilesh. “With a straightforward menu focused on lesser-known regional specialties, we’re confident that Mool can resonate with both NRI communities and international diners.”
The interview offered a profound look at the Shettys’ dedication to culinary authenticity and cultural preservation. It was a pleasure to delve into their journey and vision for Mool. You can check out the complete interview in the November issue of Hospitality News, available on our website.
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