Pioneering Hospitality Excellence: An Exclusive Conversation with Sarbendra Sarkar

Pioneering Hospitality Excellence: An Exclusive Conversation with Sarbendra Sarkar

Sarbendra Sarkar

Published on February 28, 2025

The hospitality industry is evolving at a rapid pace, and leading this transformation is Sarbendra Sarkar, an industry expert with deep-rooted knowledge in hotel operations, project development, business growth, and brand management. In an exclusive conversation with Hospitality News, he shares valuable insights on navigating the ever-changing landscape of the hospitality sector. From expanding into emerging markets to integrating cutting-edge technology while retaining the human touch, his vision is shaping the future of travel and hospitality.

Sarbendra Sarkar’s journey in the industry is a testament to his strategic acumen and leadership. With an impressive background that includes an MBA and executive education from Cornell University, he has worked with some of the most prestigious hotel chains, gaining invaluable experience. Today, as the founder of Cygnett Hotels & Resorts, he is redefining midscale and budget hospitality in India, focusing on guest-centric innovations and sustainable business practices.

In this insightful conversation, Sarbendra delves into the expansion strategy of Cygnett Hotels in tier-2 and tier-3 cities, where demand for quality accommodations is surging. He explains how a detailed market analysis guides location selection and how the brand tailors experiences to cater to diverse traveler segments, ensuring a seamless blend of comfort, affordability, and quality service.

With the rapid shift toward digital transformation, Cygnett Hotels has introduced Cygnett CX, a technology-driven approach to enhancing guest experiences while maintaining the warmth of traditional hospitality. Sarbendra emphasizes that while AI and analytics are crucial in optimizing operations, they are not a substitute for the human connection that defines exceptional service. This balance of innovation and personalized service is a key factor behind Cygnett’s growing success.

Looking ahead, Sarbendra discusses the rising demand for midscale and budget hotels in India. As travelers seek premium experiences at competitive prices, hotels are integrating smart technology, wellness initiatives, and sustainable practices to stay ahead of industry trends. Sustainability, in particular, is a major focus for Cygnett, with initiatives that go beyond reducing plastic waste to actively supporting local communities and responsible tourism.

Cygnett’s growth is not limited to India. The brand is actively exploring international markets, with strategic expansion plans in Africa, Vietnam, Sri Lanka, and beyond. Sarbendra sheds light on the key markets that present immense potential and how Cygnett aims to make a mark on the global stage.

For aspiring hoteliers and entrepreneurs, Sarbendra offers invaluable advice: success lies in embracing innovation while staying true to exceptional guest service. The hospitality industry is filled with opportunities, and those who adapt, innovate, and prioritize customer satisfaction will thrive.

This engaging conversation with Sarbendra Sarkar provides a deep dive into the trends shaping the hospitality industry. To read the complete interview, get your Physical copy of Hospitality News March magazine on our website. Don't miss to visit the E-Magazine Section in our website to read the online edition of our March magazine and immerse yourself in more such industry-defining conversations!

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Elevating Hospitality: Abhilash Kumar on Rosetta’s Journey to Excellence

Elevating Hospitality: Abhilash Kumar on Rosetta’s Journey to Excellence

Abhilash Kumar

Published on March 1, 2025

The hospitality industry is evolving, and at the forefront of this transformation is Abhilash Kumar, Corporate Head of Sales & Marketing at Rosetta Hospitality. In an exclusive interview with Hospitality News, he takes us through the brand’s expansion strategy, commitment to guest satisfaction, and future developments, setting new benchmarks in affordable luxury.

Rosetta Hospitality has steadily expanded its footprint, with Elements by Rosetta – Varca, Goa serving as a key milestone in its journey. “This move has driven significant growth by boosting our visibility across multiple markets, including Mumbai, Bengaluru, Delhi, and even international audiences,” says Abhilash. He emphasizes how Goa’s global appeal has helped strengthen Rosetta’s presence in the luxury hospitality space.

What sets Elements by Rosetta Goa apart? According to Abhilash, it’s a seamless fusion of comfort, exclusivity, and an immersive guest experience. From spacious rooms with pool access to Ouzo Delmar, their iconic beachfront restaurant, the property redefines affordable luxury with a focus on authentic Goan flavors and premium service.

The conversation also delves into Rosetta’s approach to pricing and guest satisfaction. “Optimizing room rates during high-demand periods while maintaining our high standards ensures that our guests feel they are receiving exceptional value,” he explains.

As corporate travel grows, MICE tourism plays a pivotal role in Rosetta’s strategy. With versatile event spaces, including a Grand Ballroom, boardrooms, and picturesque outdoor venues, the property caters to both corporate and celebratory events.

Looking ahead to 2025, Rosetta is set to unveil Phase 2 of Elements by Rosetta Goa, featuring 68 luxurious suites, a grand banquet hall, a swimming pool, and expanded dining options. Additionally, the brand is exploring South Indian leisure destinations to expand its reach and deliver unique travel experiences.

It was truly an insightful conversation with Abhilash Kumar, offering a glimpse into Rosetta Hospitality’s vision for the future. To read the full exclusive interview, check out the Hospitality News March Magazine on our website. Don't miss the chance to grab a physical copy and immerse yourself in more such industry-defining conversations!

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BOYA: Redefining Luxury Dining with Bhawya Sahu

BOYA: Redefining Luxury Dining with Bhawya Sahu

Bhawya Sahu

Published on February 28, 2025

Luxury dining is more than just exquisite food—it’s an experience, a blend of ambiance, service, and culinary artistry. We spoke to Bhawya Sahu, the young entrepreneur redefining the fine dining scene with BOYA, his standout restaurant in Delhi’s Malcha Marg. Partnering with the celebrated Chef Augusto Cabrera, Bhawya has brought a Japanese-Peruvian fusion to the capital, crafting a menu that is as bold as it is refined.

In our conversation, Bhawya shared how his global experiences in Europe and the U.S. shaped his approach to hospitality. From the use of seasonal ingredients to curating a guest experience that mirrors international luxury standards, BOYA stands apart as a world-class dining destination. Bhawya also emphasized how service is at the heart of luxury, detailing how BOYA’s team is trained to provide a seamless, personalized experience that rivals the world’s finest restaurants.

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Beyond food, Bhawya’s deep-rooted understanding of fashion and craftsmanship—influenced by his family’s background in the fashion industry—plays a role in BOYA’s aesthetic appeal. Every detail, from the interior design to the plating, is meticulously curated to exude elegance.

We also dived into his vision for BOYA’s international expansion, the evolving landscape of fine dining in India, and why sourcing high-quality imported ingredients is a non-negotiable for him. For aspiring restaurateurs, Bhawya offers a simple yet powerful mantra: Stay true to your vision, focus on guest experience, and never compromise on quality.

Want the full story? DM us to grab the March issue of Hospitality News Magazine or visit our E-Magazine for the complete interview!

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What’s on the Menu for Pricol Gourmet’s Future? Siddharth Malhotra Breaks It Down

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Siddharth Malhotra

Published on February 28, 2025

When it comes to premium and casual dining, Pricol Gourmet Pvt Ltd is making waves across India, with a presence in Chennai, Delhi, Pune, Kochi, and Coimbatore. Siddharth Malhotra, the company’s Director of Operations, has played a crucial role in its remarkable growth—an 81.52% increase in revenue and a 115.51% jump in profitability within just a year. But what’s fueling this success?

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In a candid conversation, Siddharth reveals that Pricol Gourmet’s philosophy is about curating experiences, not just restaurants. The company’s diverse portfolio—from Savyarasa and Rasanai for South Indian flavors to Soy Soi, The New Punjab Club, Delish, Austin, and Origin—ensures that each brand offers something distinct. Their commitment to quality, innovation, and exceptional service is what sets them apart in India’s evolving dining scene.

Technology is another game-changer. AI-driven supply chains, contactless dining, and personalized digital experiences are helping Pricol Gourmet stay ahead. But they’re not just about innovation—sustainability is a core value, with efforts focused on zero-waste kitchens, energy efficiency, and eco-friendly packaging.

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Looking ahead, Siddharth hints at bold new concepts, including experiential dining and interactive culinary spaces, positioning Pricol Gourmet as a leader in India’s future dining trends.

Want to know more about Pricol Gourmet’s upcoming ventures and expert insights from Siddharth Malhotra? Grab the March edition of Hospitality News Magazine! DM us or visit our e-magazine for the full interview. 

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