Pioneering Hospitality Excellence: An Exclusive Conversation with Sarbendra Sarkar

Pioneering Hospitality Excellence: An Exclusive Conversation with Sarbendra Sarkar

Sarbendra Sarkar

Published on February 28, 2025

The hospitality industry is evolving at a rapid pace, and leading this transformation is Sarbendra Sarkar, an industry expert with deep-rooted knowledge in hotel operations, project development, business growth, and brand management. In an exclusive conversation with Hospitality News, he shares valuable insights on navigating the ever-changing landscape of the hospitality sector. From expanding into emerging markets to integrating cutting-edge technology while retaining the human touch, his vision is shaping the future of travel and hospitality.

Sarbendra Sarkar’s journey in the industry is a testament to his strategic acumen and leadership. With an impressive background that includes an MBA and executive education from Cornell University, he has worked with some of the most prestigious hotel chains, gaining invaluable experience. Today, as the founder of Cygnett Hotels & Resorts, he is redefining midscale and budget hospitality in India, focusing on guest-centric innovations and sustainable business practices.

In this insightful conversation, Sarbendra delves into the expansion strategy of Cygnett Hotels in tier-2 and tier-3 cities, where demand for quality accommodations is surging. He explains how a detailed market analysis guides location selection and how the brand tailors experiences to cater to diverse traveler segments, ensuring a seamless blend of comfort, affordability, and quality service.

With the rapid shift toward digital transformation, Cygnett Hotels has introduced Cygnett CX, a technology-driven approach to enhancing guest experiences while maintaining the warmth of traditional hospitality. Sarbendra emphasizes that while AI and analytics are crucial in optimizing operations, they are not a substitute for the human connection that defines exceptional service. This balance of innovation and personalized service is a key factor behind Cygnett’s growing success.

Looking ahead, Sarbendra discusses the rising demand for midscale and budget hotels in India. As travelers seek premium experiences at competitive prices, hotels are integrating smart technology, wellness initiatives, and sustainable practices to stay ahead of industry trends. Sustainability, in particular, is a major focus for Cygnett, with initiatives that go beyond reducing plastic waste to actively supporting local communities and responsible tourism.

Cygnett’s growth is not limited to India. The brand is actively exploring international markets, with strategic expansion plans in Africa, Vietnam, Sri Lanka, and beyond. Sarbendra sheds light on the key markets that present immense potential and how Cygnett aims to make a mark on the global stage.

For aspiring hoteliers and entrepreneurs, Sarbendra offers invaluable advice: success lies in embracing innovation while staying true to exceptional guest service. The hospitality industry is filled with opportunities, and those who adapt, innovate, and prioritize customer satisfaction will thrive.

This engaging conversation with Sarbendra Sarkar provides a deep dive into the trends shaping the hospitality industry. To read the complete interview, get your Physical copy of Hospitality News March magazine on our website. Don't miss to visit the E-Magazine Section in our website to read the online edition of our March magazine and immerse yourself in more such industry-defining conversations!


PGC Chennai: Where Lifestyle, Leisure and Family Experiences Come Together

PGC Chennai: Where Lifestyle, Leisure and Family Experiences Come Together

Ms. Sonali Jain,

Published on December 1, 2025

Ponneri Gymkhana Club (PGC) has emerged as one of North Chennai’s most dynamic lifestyle and hospitality destinations. Spanning 60,000 sq. ft., it stands as the region’s largest and most integrated family club, offering a unique blend of recreation, sports, celebrations, wellness and stay experiences under one expansive space.

In an engaging conversation with Hospitality News, Ms. Sonali Jain, Managing Partner of PGC, shared the vision that guides the club’s growth. Her clarity, warmth and community-first approach define PGC’s identity. “Our goal at PGC is simple. We want every guest and every member to feel valued, cared for and connected. Hospitality should make people feel at home, and that is what we strive for,” she notes.

Her vision translates into a thoughtfully designed destination for every member of the family. The club features over 170 rooms and suites, a grand 800-seater banquet hall, a 5,000-capacity open lawn and facilities for 12 sports including badminton, squash, cricket, golf and table tennis. It also houses a pool party lawn, gym, spa, salon, private theatre, multi-cuisine restaurant, café and business lounge. Enhancing its culinary offerings, PGC now includes a dedicated Pure Vegetarian Kitchen, ensuring elevated hygiene, tradition and comfort.

PGC has become a preferred venue for weddings, corporate events, celebrations, vacations and fitness experiences. Its membership offers strong lifestyle value with complimentary stays, full facility access, priority bookings and a vibrant community environment.

Founder & Managing Director Mr. Rajeev Ajmera reinforces this purpose, “North Chennai deserved a world-class leisure and sports destination. Our objective was to build a space that families can truly call their own.” His vision continues to shape PGC as a benchmark for hospitality and community living.

Guests and prospective members are invited to explore a destination that truly feels like home, Read more details and the full article in our Hospitality News December edition, available on our website and in print.


Moth to Flame – A Hotelier’s Journey Illuminating Indian Hospitality

Moth to Flame – A Hotelier’s Journey Illuminating Indian Hospitality

PK Mohankumar

Published on December 1, 2025

"Moth to Flame is one of those rare stories that lingers in the heart long after the final page. Authored by veteran hotelier P. K. Mohankumar, fondly known as PKMK, the book transcends the boundaries of a traditional memoir. It is a poetic reflection on a life shaped by humility, purpose, and an unwavering devotion to the art of hospitality. Born in the serene city of Trivandrum, Mohankumar chose a path less travelled when he pursued hotel management at the prestigious Institute of Hotel Management, Mumbai, an unconventional decision at a time when engineering, medicine, and civil services dominated aspirations.

The book gracefully follows his rise through the Indian Hotels Company Limited (Tata Group), where he spent over four decades contributing to the soul of Indian hospitality. From the corridors of the iconic Taj Mahal Palace, Mumbai, to his leadership roles as Managing Director and CEO of Taj Gateway and Ginger Hotels, his journey reflects a deep belief that hospitality is not merely a profession but a calling built on empathy and service. Along the way, readers encounter rare insights from his interactions with visionaries such as the late J. R. D. Tata and the late Ratan Tata.

Mohankumar also offers an intimate look at balancing an intense career with family life, anchoring his journey in discipline, integrity, and meaningful moments despite the demands of the industry. Honoured with the Hall of Fame Award by IHM Dadar and the Lifetime Achievement Award by TajLifers Collective, he continues to guide the next generation.

“Moth to Flame” stands as an inspiring tribute to passion, purpose, and the timeless spirit of hospitality.

It was a truly inspiring journey and knowing about PK Mohankumar, whose leadership continues to redefine the essence of modern hospitality. This was an engaging and insightful conversation, and readers can explore the complete article in the Hospitality News – December Edition, available on our website and in print.

About the Book

Title: Moth to Flame

Author: P. K. Mohankumar

Genre: Memoir, Hospitality and Leadership

Now available for readers and dreamers who believe that true hospitality begins with heart.

To order your hard copy of “Moth to Flame,” please fill out the form below and complete the payment via GPay:  https://forms.gle/dbt5BM4u3iMZtP726

After payment, share a screenshot for confirmation. Your copy will be delivered within 10 working days. 


The Future of Resort Investments in India by Dinesh Yadav

The Future of Resort Investments in India by Dinesh Yadav

Dinesh Yadav

Published on December 1, 2025

In an exclusive feature for Hospitality News, we spoke with Dinesh Yadav, Founder & MD of Fine Acers, who shared sharp insights into the fast-evolving landscape of luxury resort investments in India. He explained that branded resorts operating on a sales-leaseback model are increasingly appealing as they offer consistent yields and long-term value appreciation.

With higher occupancy, premium pricing, and rising operating margins, branded properties continue to strengthen investor confidence. As India’s luxury hospitality segment matures, these resorts also command stronger resale values, lower operational risks, and predictable cash flows, especially when professionally managed by reputed hospitality brands.

Yadav highlighted that the Fine Acers model focuses on accessibility and risk mitigation by partnering with established hotel operators and creating structured opportunities that allow even smaller-ticket investors to participate in high-quality assets. Clearly outlined revenue-share models, lease arrangements, profit-sharing mechanisms, fixed returns, or minimum guarantees enhance transparency and reduce downside risk, while branded assets naturally enjoy greater appreciation due to sustained demand and brand credibility.

He further noted that India’s hospitality sector is poised to attract nearly USD 1 billion by 2028, supported by rising occupancy, ADR, and RevPAR across leisure segments. Fine Acers evaluates key indicators such as brand strength, tourism potential, contract structures, projected cash flows, and exit opportunities while assessing their resort portfolio.

According to Yadav, their structured sales-leaseback model stands apart from traditional real estate or independent hotel investments by offering minimal operational involvement, stronger brand advantages, and a more secure path for investors seeking exposure to luxury hospitality.

It was a truly inspiring conversation with Dinesh Yadav, whose leadership continues to redefine the essence of resort investmensts. This was an engaging and insightful conversation, and readers can explore the complete interview in the Hospitality News – December Edition, available on our website and in print.