Redefining Hospitality: Kulpreet Kaur on Leadership, Innovation, and Guest Experiences

Redefining Hospitality: Kulpreet Kaur on Leadership, Innovation, and Guest Experiences

Kulpreet Kaur

Published on April 1, 2025

What defines success in hospitality? How do industry leaders navigate the evolving landscape while staying true to the essence of guest experience? We had the opportunity to sit down with Kulpreet Kaur, a seasoned hospitality professional and Director of Sales and Marketing at Hyatt Centric MG Road Bangalore. In this exclusive conversation, she shares her journey, insights on emerging trends, and her vision for the future of luxury hospitality.

Kaur’s career trajectory is nothing short of inspiring. From her early days in food and beverage operations at Taj Exotica Goa and Taj Yeshwantpur under IHCL to leadership roles at Aloft Cessna Business Park and Sheraton Grand Whitefield under Marriott International, she has consistently demonstrated excellence. Now, as a key leader at Hyatt Centric MG Road Bangalore, she emphasizes the importance of team development and innovation in creating exceptional guest experiences.

A Visionary Approach to Guest Engagement

Kaur highlights the significance of personalization in today’s digital-first world. She believes that leveraging data-driven insights, mobile solutions, and AI-driven support helps enhance guest interactions while ensuring a seamless, engaging experience. However, she firmly believes that technology should complement, not replace, the human touch in hospitality.

Nostalgia Meets Modern Travel

Discussing the emerging trend of ‘Nostalgications’—where nostalgia blends with travel—Kaur explains how it is transforming guest expectations. From vintage-inspired accommodations to cultural storytelling, she sees this trend as a powerful tool for building emotional connections with travelers across generations.

Sustainability: A Core Pillar of Luxury Hospitality

In an era where sustainability is no longer a choice but a necessity, Kaur shares the initiatives she champions - from eliminating single-use plastics to adopting energy-efficient solutions. She believes that blending sustainability with luxury not only enriches guest experiences but also aligns with the values of modern travelers.

Women in Leadership: Breaking Barriers

Kaur also sheds light on the challenges women face in leadership roles, particularly in balancing career aspirations with personal milestones. She advocates for mentorship, resilience, and creating an inclusive environment that uplifts the next generation of women leaders in hospitality.

Looking Ahead

As the industry continues to evolve, Kaur envisions a future where Indian hospitality seamlessly integrates cultural heritage with cutting-edge innovation. Her personal mission? To foster excellence, empathy, and transformative guest experiences.

This insightful conversation with Kulpreet Kaur offers a glimpse into the dynamic world of hospitality leadership. Want to explore more? Read the full interview in Hospitality News April Magazine - available on our website and in print. Don't miss this exclusive feature!


Hyatt’s Commitment to Responsible Hospitality

Hyatt’s Commitment to Responsible Hospitality

Ruban Das

Published on January 1, 2026

In a featured interaction with Guestvento Hospitality News, Ruban Das, a seasoned hospitality leader with over two decades of experience across Hyatt, Hilton, and Accor, shared measured insights on what it truly means to build responsible, future-ready hotels. Known for blending operational discipline with a strong people-first approach, Das has played a key role in embedding sustainability into hotel operations, most notably through Hyatt’s journey toward EarthCheck Silver certification.

During the conversation, Das spoke candidly about why sustainability today must go beyond intent and messaging. With increasing scrutiny from guests, partners, and global stakeholders, accountability and data-backed performance have become essential. He highlighted how benchmarking platforms like EarthCheck bring structure, transparency, and long-term thinking to sustainability efforts.

The discussion also explored how the definition of luxury is evolving. From shifting away from imported ingredients toward mindful local sourcing, to partnering with Indian producers and artisans, Das underlined how responsible choices can strengthen both sustainability and business resilience. Community partnerships, particularly those supporting rural livelihoods and circular practices, emerged as a meaningful part of this philosophy.

Importantly, Das shed light on the complex, behind-the-scenes efforts that define responsible hospitality from waste management and water recycling to reducing single-use plastics and strengthening procurement systems.

It was a thoughtful and insightful conversation that reinforces why responsible luxury is no longer optional but essential. The complete interview can be read in the Hospitality News January magazine, available on our website and in print.


Where Food Meets Fun: Jolly Indian’s Culinary Adventure

Where Food Meets Fun: Jolly Indian’s Culinary Adventure

Manoj Padmanaban and Japtej Ahluwalia

Published on January 1, 2026

In an exclusive interview with Hospitality News, Manoj Padmanaban and Japtej Ahluwalia, the visionaries behind Jolly Indian, shared their insights on redefining Indian dining.

Manoj, renowned for his award-winning Pandan Club and pioneering zero-ABV beverage program, explains that Jolly Indian was designed as more than a restaurant. “Dining isn’t just hospitality, it’s food, entertainment, and memory-making,” he says. From a dhol-filled entrance to playful moments like a giant lassi machine and a potti-kadai-style paan counter, every detail is crafted to create joy and surprise.

Japtej, a prominent NRAI board member, adds that the concept celebrates India as a mood, not a map. Jolly Indian fills a gap between traditional eateries and ultra-premium dining in Chennai, offering playful, elevated comfort foods that resonate with today’s urban diner.

The founders emphasize the seamless blend of creativity and discipline, involving staff in storytelling and maintaining operational authenticity. Their approach ensures that the experience guests see online mirrors the vibrant atmosphere inside.

This exclusive conversation is a glimpse into the minds behind one of Chennai’s most exciting culinary ventures. It’s a fascinating discussion full of passion, innovation, and inspiration.

This was an engaging and insightful conversation, and readers can explore the complete article in the Hospitality NewsJanuary Edition, available on our website and in print.


PGC Chennai: Where Lifestyle, Leisure and Family Experiences Come Together

PGC Chennai: Where Lifestyle, Leisure and Family Experiences Come Together

Ms. Sonali Jain,

Published on December 1, 2025

Ponneri Gymkhana Club (PGC) has emerged as one of North Chennai’s most dynamic lifestyle and hospitality destinations. Spanning 60,000 sq. ft., it stands as the region’s largest and most integrated family club, offering a unique blend of recreation, sports, celebrations, wellness and stay experiences under one expansive space.

In an engaging conversation with Hospitality News, Ms. Sonali Jain, Managing Partner of PGC, shared the vision that guides the club’s growth. Her clarity, warmth and community-first approach define PGC’s identity. “Our goal at PGC is simple. We want every guest and every member to feel valued, cared for and connected. Hospitality should make people feel at home, and that is what we strive for,” she notes.

Her vision translates into a thoughtfully designed destination for every member of the family. The club features over 170 rooms and suites, a grand 800-seater banquet hall, a 5,000-capacity open lawn and facilities for 12 sports including badminton, squash, cricket, golf and table tennis. It also houses a pool party lawn, gym, spa, salon, private theatre, multi-cuisine restaurant, café and business lounge. Enhancing its culinary offerings, PGC now includes a dedicated Pure Vegetarian Kitchen, ensuring elevated hygiene, tradition and comfort.

PGC has become a preferred venue for weddings, corporate events, celebrations, vacations and fitness experiences. Its membership offers strong lifestyle value with complimentary stays, full facility access, priority bookings and a vibrant community environment.

Founder & Managing Director Mr. Rajeev Ajmera reinforces this purpose, “North Chennai deserved a world-class leisure and sports destination. Our objective was to build a space that families can truly call their own.” His vision continues to shape PGC as a benchmark for hospitality and community living.

Guests and prospective members are invited to explore a destination that truly feels like home, Read more details and the full article in our Hospitality News December edition, available on our website and in print.