Redefining Hospitality & Real Estate: Gaurav Shetty’s Vision

Redefining Hospitality & Real Estate: Gaurav Shetty’s Vision

Gaurav Shetty

Published on February 28, 2025

In an exclusive interview with Hospitality News, Gaurav Shetty, the dynamic Managing Director of MRG Group, shares insights into the brand’s journey, vision, and future projects. With 11 hotels under his leadership and ambitious plans for 3,500 keys by 2035, his impact on the Indian hospitality industry is remarkable. From world-class hotels to pioneering real estate projects, his approach is shaping the future of luxury and accessibility in India.

Gaurav Shetty’s leadership extends beyond hospitality—his vision for Goldfinch City in Mangalore is set to redefine urban living by integrating hospitality, retail, IT, healthcare, and residential spaces. A recipient of the Young Indian Entrepreneur Award from AsiaOne Magazine, his contributions continue to push the boundaries of innovation and guest experiences.

Insights from the Industry Leader

Sharing the factors behind MRG Group’s rapid growth, Gaurav emphasizes a people-first approach, strong partnerships, and a commitment to delivering world-class experiences. His upcoming projects include the Hilton Hotel & Convention Centre in Goa, JW Marriott Resort & Spa in Sakleshpur, and the Marriott Resort & Spa in Chikmagalur.

With a global hospitality background, Gaurav seamlessly integrates international standards with Indian sensibilities, ensuring personalized experiences for travelers. His fine-dining brand, Sanadige, highlights India’s rich coastal cuisine, while his luxury hotels under brands like Marriott, Hilton, and Goldfinch bring elegance and comfort to guests.

A Transformative Approach to Real Estate & Social Responsibility

Beyond hospitality, MRG Group’s Goldfinch City is set to revolutionize urban development by creating a holistic ecosystem that blends work, leisure, and community living. His philanthropic efforts, including initiatives like Ahara and Neravu, reflect his belief in giving back to society, ensuring success benefits those in need.

Gaurav’s leadership philosophy revolves around talent development, fostering a motivated workforce, and maintaining high service standards. His appreciation for luxury—whether in automobiles, fine dining, or personalized experiences—translates into the impeccable guest experiences crafted at MRG properties.

The Future of Hospitality & Real Estate

As the hospitality and real estate industries evolve, Gaurav Shetty is at the forefront of innovation. His expansion plans, commitment to integrated living spaces, and vision for guest-centric experiences are set to shape the future of these industries.

It was a fantastic conversation with Gaurav Shetty, offering deep insights into the world of hospitality and real estate. Don’t miss the full interview in Hospitality News March magazine. Visit our website to get your digital copy or order a physical edition today!


Vivek Shukla Redefines Loyalty Through Purpose-Driven Hospitality

Vivek Shukla Redefines Loyalty Through Purpose-Driven Hospitality

Vivek Shukla

Published on September 1, 2025

In today’s world of hospitality, where loyalty programs are often defined by free nights, discounts, and upgrades, The LaLiT Suri Hospitality Group has chosen a different path, one that blends guest rewards with social good. In an exclusive conversation with Hospitalitynews, Vivek Shukla, CEO of the Group, offered rare insights into how luxury and purpose can converge to create a new standard for the industry.

With more than 35 years in luxury hospitality and two decades shaping The LaLiT’s vision, Shukla is widely known for his people-first approach and strategic foresight. His leadership during the pandemic, marked by initiatives that supported frontline workers and vulnerable communities, underscored his conviction that hospitality is about much more than service, it is about responsibility.

This ethos is at the heart of the Group’s new loyalty program. Unlike traditional models, this initiative empowers guests to transform everyday indulgences into acts of giving. Partnering with Points for Good, The LaLiT allows loyalty members to channel their points towards diverse causes ranging from child education and sustainability to LGBTQIA+ empowerment. Shukla describes it as a shift “from transactional exchanges to purposeful, meaningful connections”.

The innovation lies in embedding impact seamlessly into daily guest interactions. Shukla believes that over time, members will begin to associate loyalty not only with luxury but also with generosity and social change. “When routine stays or meals become part of something greater, it fosters a culture of care and giving back”, he says.

Perhaps most compelling is the vision behind it: small contributions from thousands of guests, collectively sparking a wave of impact across India. By aligning hospitality with social responsibility, The LaLiT is rewriting the future of loyalty, one that is not just about repeat business but about emotional connection and shared purpose.

Our conversation with Vivek Shukla was both inspiring and thought-provoking, challenging the industry to see loyalty in a whole new light. For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine September Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.


Exclusive Insights with Dr. Anshu Jalora on AI-Powered Pricing

Exclusive Insights with Dr. Anshu Jalora on AI-Powered Pricing

Dr Anshu Jalora

Published on September 1, 2025

In an era where unpredictability has become the only constant in travel and hospitality, few voices carry the weight of experience, foresight, and innovation like Dr. Anshu Jalora, Founder and Managing Director of Sciative Solutions. In an exclusive conversation with Hospitalitynews, Dr. Jalora shared sharp insights on how technology, behavioral economics, and AI-driven pricing are rewriting the rules of hotel revenue management.

With over 23 years of global expertise, stints at Starbucks, Overstock.com, and PROS Revenue Management, and a patent in pricing software, Dr. Jalora is not only a leader but a pioneer. His ability to bridge the precision of academia with the dynamism of the hospitality market makes his perspectives especially compelling.

When asked about this year’s unexpected monsoon surge in travel demand, Dr. Jalora explained how AI-powered systems like ZettaRMS can detect weather shifts, booking pace, and competitor rates in real time allowing hotels not just to react, but to stay ahead of market waves. The difference, he notes, lies in “explainability,” enabling revenue managers to understand why pricing shifts occur while preserving guest trust.

What followed was a fascinating look into the speed of pricing decisions. With ZettaRMS updating rates every 15 minutes, Dr. Jalora emphasized how short-lived surges can now be monetized with precision, often lifting ADRs by 4–5% in ways static pricing could never achieve. His revelations about post-pandemic booking patterns in India last-minute clusters, OTA user behaviors, and the surprising profitability of “shoulder nights” offered a rare, data-driven lens into the evolving market.

From tackling OTA leakage with parity checks to preparing hotels for the unpredictable, Dr. Jalora stressed one recurring theme: context-specific pricing is the future. The hotels that adapt in real time will not only safeguard revenues but thrive in an increasingly volatile market.

It was a truly insightful conversation with Dr. Jalora, one that promises to reshape how we think about pricing in hospitality.

Want More? You can explore the full in-depth interview and exclusive coverage in the September edition of Hospitalitynews magazine, available both on our website and as a beautifully curated print magazine. Don’t miss your chance to engage with the future of hospitality, one conversation at a time.


Scoops of a Dream: Shaariq Akhtar on Yura’s Artisanal Journey

Scoops of a Dream: Shaariq Akhtar on Yura’s Artisanal Journey

Shaariq Akhtar

Published on September 1, 2025

At the heart of ITC Grand Chola, one of Chennai’s most iconic star hotels, a frozen dream has been delighting the city. Yura, the artisanal gelato and sorbet destination, has quickly become a favourite among dessert lovers for its blend of nostalgia, innovation, and culinary artistry. In an exclusive conversation with Hospitalitynews, Shaariq Akhtar, General Manager of ITC Grand Chola, shared insights into Yura’s journey, its inspirations, and the philosophy behind its one-of-a-kind creations.

Shaariq describes Yura as more than just gelato. For him, it is the realisation of “a beautiful dream”, a place where childhood memories and sensory indulgence meet. This philosophy is at the heart of Yura’s handcrafted flavours, whether it’s the ethereal balance of Miso Caramel, the gold-touched elegance of Idukki Vanilla, or the playful indulgence of Filter Kaapi and Rose & Paan. Each flavour tells a story, designed to surprise and comfort at the same time.

What makes Yura stand apart is its ability to balance bold creativity with the warmth of familiarity. In a country where traditional sweets are deeply loved, Yura offers reinterpretations that spark nostalgia in a new form. Whether it’s Aam Papad Gelato or French Raspberry Sorbet, the intent remains the same, to bring people closer to cherished memories, now served in scoops of artisanal perfection.

Shaariq also spoke about the painstaking process of creating new flavours, from the very first spark of inspiration to the final tasting session. Each step is guided by the idea that every scoop should stir emotions and leave behind an unforgettable experience. Sustainability too lies at the core, with Yura relying on mindful sourcing and renewable energy, ensuring that indulgence remains both luxurious and responsible.

Our conversation with Shaariq revealed that Yura is more than a frozen treat, it’s an experience of comfort, wonder, and artistry. Every scoop tells a story, waiting to be discovered.

It was truly a delightful conversation with him, and to read the complete interview, you can check out the September edition of Hospitalitynews Magazine on our website or grab your physical copy today.