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Published on February 6, 2024
In a riveting dialogue with Hospitality News, Mr. Asif Ali Naqvi, the visionary steering Ramada Egmore By Wyndham, Chennai, unveils his strategic insights on elevating guest experiences in the competitive landscape of Chennai's hotel industry. His journey, marked by academic brilliance and over a decade of professional excellence, sets the stage for a discussion filled with wisdom and foresight.Mr. Naqvi highlights the essence of guest satisfaction, emphasising that the distinctiveness of Ramada Chennai lies in its unparalleled service quality and value for money. Amidst challenges like staff shortages and the aftermath of COVID-19, he illustrates the hotel's innovative approach to cross-training staff, ensuring operational fluidity and the ability to swiftly adapt to changing scenarios. This strategy, he notes, has been crucial in maintaining service standards despite external pressures.
Diving deeper, Mr. Naqvi shares about the introduction of novel services such as the classic butler service and a unique 'High Tea' offering, which have significantly enhanced guest experiences. These initiatives reflect Ramada Chennai's commitment to not just meet but exceed guest expectations, reinforcing its position as a preferred choice for travellers.The conversation also touches on the importance of empathy in conflict resolution within the team, a principle Mr. Naqvi considers vital for fostering a harmonious work environment and delivering exceptional guest service. He candidly discusses the challenges faced during a severe cyclone, showcasing the resilience and dedication of the Ramada Chennai team in ensuring guest safety and comfort against all odds.
This interview with Mr. Naqvi is a testament to the innovative spirit and unwavering dedication that characterise Ramada Egmore's approach to hospitality. It's a compelling read for anyone interested in the behind-the-scenes efforts that go into crafting memorable guest experiences.
For those intrigued by the depth of insight and the strategic thinking Mr. Naqvi brings to the hospitality industry, the full interview is a must-watch on the Hospitality News YouTube channel and a must-read in Hospitality News magazine. Follow @indiahospitalitynews on Instagram for more updates and insightful content into the world of hospitality.
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Published on October 1, 2026
What does it take to build a hospitality brand that grows with purpose while remaining responsible towards people and the planet? For Vinod K. Tripathi, Chairman of Eco Hotels & Resorts, the answer comes from a journey shaped by diverse professional experiences, sustainable thinking and a clear vision for the future of Indian hospitality.
In an exclusive interview with Hospitality News, Vinod K. Tripathi opened up about the experiences that have influenced his leadership approach and shared his perspective on some of the key changes shaping the hospitality sector today.
His professional journey across taxation, finance, administration, textiles, real estate and renewable energy has offered him perspectives from different sides of business. Reflecting on this experience, Vinod K. Tripathi said, “My professional journey across taxation, finance, administration, textiles, real estate and renewable energy has given me a broad understanding of businesses and institutions.” He also highlighted how public service and private-sector experience continue to influence his approach at Eco Hotels & Resorts.
The conversation then moved towards the changing hospitality landscape beyond India’s major metros. With Tier II and Tier III cities witnessing growing travel demand, Vinod explained how the mid-segment is evolving beyond affordability, focusing instead on dependable service, comfort and relevant experiences.
At the heart of the brand’s philosophy are People, Planet and Profit. Discussing how these principles influence operations, he shared, “Ultimately, sustainability is about balancing responsible growth, guest experience and long-term value.”
The conversation also explored the growing importance of spiritual tourism, particularly through the launch of Eco Satva in Shirdi and Ayodhya, along with the brand’s pure vegetarian dining format, Sahar.
Looking ahead, Vinod outlined an ambitious growth vision, including reaching 5,000 rooms by FY30 and 15,000 rooms across India over the next decade, while maintaining service consistency, operational efficiency and sustainability.
From professional lessons and sustainable hospitality to spiritual destinations and future expansion, our conversation with Vinod K. Tripathi offered a closer look at the philosophy behind Eco Hotels & Resorts and its evolving journey. Check out the complete interview in the Hospitality News October Magazine on our website and explore the full conversation in the physical copy of the magazine.
What does it take to build a hospitality and living brand that earns trust while continuing to evolve across markets? For Sandeep Ahuja, Managing Director of Atmosphere Living & One Atmosphere, the answer lies in consistency, meaningful experiences and a clear understanding of what customers truly value.
In an exclusive conversation with Hospitality News, Sandeep shared insights into the leadership principles that have shaped his journey and the thinking behind the continued growth of Atmosphere Living and One Atmosphere.
Reflecting on the importance of long-term brand building, he said, “The principle that has stayed with me is that a brand is built through consistency, not just visibility.” He further highlighted the importance of trust, transparency and attention to detail in an industry where relationships extend far beyond transactions.
The conversation then moved towards one of the emerging areas in real estate and hospitality, leaseback investments. Sharing his perspective on the model, Sandeep explained, “Leaseback is becoming an interesting proposition by bringing together ownership and professionally managed hospitality.” He also outlined how the approach can create sustained value by bringing real estate and hospitality operations together.
The discussion takes an international turn with Arka Enclave Residences in Dubai, Atmosphere Living’s first project in the UAE. Sandeep described it as an important step in taking the brand’s understanding of branded and serviced living to one of the world’s dynamic markets.
But the vision does not stop there. Speaking about the changing expectations around accommodation, Sandeep noted, “The distinction between residential and hospitality is becoming increasingly fluid.” He sees growing relevance in formats that combine the privacy of a home with the convenience and flexibility of hospitality.
Looking ahead, the brands remain focused on expanding across serviced apartments, branded residences, leaseback-led hospitality and integrated real estate-hospitality formats, while keeping quality at the centre of growth. Our conversation with Sandeep Ahuja offered valuable perspectives on how living, hospitality and real estate are coming together to shape new experiences. Check out the complete interview in the Hospitality News October Magazine on our website and explore the full conversation in the physical copy of the magazine.
Published on September 1, 2026
What does it take to create a hospitality experience that guests remember long after they leave? Is luxury defined by the setting, the service, or by the ability to make every guest feel genuinely understood? For Dushyant Singh, Hotel Manager, Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort, the answer lies somewhere deeper, in the art of thoughtful hospitality.
With more than two decades of experience with Marriott International, Dushyant brings a leadership perspective shaped by diverse cultures, markets, hotel operations and multiple successful openings. In an exclusive conversation with Hospitalitynews, he takes us behind the philosophy guiding Mulberry Shades and shares how the resort is evolving as a wellness and lifestyle destination.
From leadership and financial performance to personalised service, Dushyant explores the delicate balance between commercial discipline and creating experiences that build loyalty. His insights reveal why engaged teams, empowered associates and genuine human connections remain central to delivering meaningful hospitality.
The conversation then moves into one of the most significant shifts in luxury travel - the growing demand for wellness and experiential stays. Dushyant discusses how Mulberry Shades, located at the foothills of Nandi Hills, is responding through wellness retreats, culinary experiences, outdoor activities and personalised itineraries designed to help guests reconnect with themselves, nature and loved ones.
But the future of hospitality is not only about wellness. Technology is rapidly transforming the guest journey, raising an important question: Can hotels embrace automation and digital convenience without losing the human warmth that defines hospitality? Dushyant offers his perspective on how technology can support teams while keeping genuine interaction at the centre.
He also shares his vision for Mulberry Shades and the opportunities ahead - from corporate well-being programmes and bespoke celebrations to fitness, mindful activities and nature-based experiences.
Our conversation with Dushyant Singh offers a thoughtful look at how luxury hospitality is evolving and what it takes to remain relevant in a changing travel landscape. It was a great conversation exploring leadership, innovation, wellness and the future of guest experiences.
Discover the complete interview with Dushyant Singh in the September issue of Hospitalitynews, available on our website, and explore the physical edition for the full story and more insights from the world of hospitality.
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