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Published on March 4, 2024
Join us in exploring the scenes behind the Clarion Hotel's exceptional sales strategies and unparalleled guest experiences, where every detail is meticulously crafted to exceed expectations and foster long-term loyalty.
Reena Tomar is a seasoned Sales Manager with over five years of experience in the hospitality industry. Currently serving as a Sales Manager at Clarks Collection in Dehradun since July 2021, she is responsible for driving sales and revenue growth. Prior to this role, Reena held positions of increasing responsibility, including Manager - Sales & Marketing at V One Pride Premnager, where she honed her skills in sales strategy and marketing management from July 2020 to July 2021. With a strong foundation in sales, she previously served as Asst. Sales Manager at V One Hotel - The Competent Palace, gaining valuable experience in client relationship management and team leadership from November 2018 to March 2020. Reena's career journey began as an Executive - Banquet Sales at Regenta lp Vilas By Royal Orchid and later as a Sr. Banquet Sales Executive at Hotel Saffron Leaf, where she demonstrated her aptitude for sales and customer service. Her diverse background in sales and marketing equips her with the expertise to thrive in dynamic and challenging environments.
Can you describe your experience in the hospitality industry and how it has prepared you for the role of Sales Manager at Clarion Hotel?
With over a decade in hospitality, I've handled everything from guest services to sales. My experience has fine-tuned my people skills, setting me up nicely for the Sales Manager role at Clarion Hotel, where I aim to leverage my expertise to cultivate strategic partnerships and exceed sales targets.
What strategies have you found most effective in generating leads and driving sales within the hospitality sector, particularly in the Dehradun market?
For the Dehradun market, I've discovered that hosting exclusive events and networking opportunities, leveraging customer referrals, and offering enticing loyalty programs are powerful strategies for generating leads and boosting sales in the hospitality sector. By creating memorable experiences, nurturing relationships, and rewarding repeat businesses, we can cultivate a loyal customer base and stay ahead in this competitive landscape.
How do you approach building and maintaining relationships with clients and partners to ensure repeat business and foster long-term loyalty?
Well, I prioritize building genuine connections by actively listening to clients' needs, delivering exceptional service, and consistently exceeding expectations. Additionally, I actively seek out opportunities for collaboration and mutual growth, demonstrating our commitment to long-term partnerships and ensuring our clients and partners feel valued and appreciated.
Clarion Hotel likely caters to a diverse range of guests and events. Can you discuss how you tailor your sales approach to meet the specific needs and preferences of different client demographics?
Absolutely! Understanding the unique needs and preferences of diverse client demographics is key. By customizing our offerings and communication to align with the priorities of each demographic, we ensure a tailored and memorable experience that resonates with our guests, fostering satisfaction and loyalty.
In a competitive market like Dehradun, how do you differentiate Clarion Hotel's offerings and effectively communicate its unique value proposition to potential clients?
In Dehradun's competitive market, Clarion Hotel stands out by emphasizing our unique blend of luxurious amenities, personalized service, and convenient location. Through targeted marketing campaigns, we highlight our distinct features such as spacious accommodations, world-class dining options, and comprehensive event facilities. By effectively communicating these key differentiators, we ensure potential clients recognize the unparalleled value proposition Clarion Hotel offers in the market.
Can you share an example of a successful sales campaign or initiative you led that significantly contributed to revenue growth or business expansion?
I led a successful corporate partnership initiative, offering exclusive discounts to conference attendees and forging preferred vendor relationships. This not only secured steady business but also expanded our network and brand visibility. The result was significant revenue growth and establishing us as the top choice for business travelers in the region.
Collaboration between sales and other departments, such as marketing and operations, is crucial in a hotel setting. How do you ensure alignment and synergy between these departments to achieve common goals?
To ensure alignment and synergy between sales, marketing, and operations, I prioritize open communication and cross-departmental collaboration. Regular meetings and shared goal-setting sessions help us align our strategies and priorities. Additionally, fostering a culture of mutual support and transparency enables us to leverage each department's strengths effectively, driving towards our common objectives of guest satisfaction and revenue growth.
Lastly, in a dynamic industry like hospitality, adaptability is key. How do you stay updated on industry trends and adjust your sales strategies accordingly to remain competitive?
In the fast-paced hospitality industry, I prioritize staying updated on industry trends through continuous research, networking with industry professionals, and attending relevant workshops and conferences. By closely monitoring market shifts and gathering insights from customer feedback, I ensure our sales strategies remain dynamic and responsive to changing demands, enabling us to maintain our competitive edge in the market.
This Interview is Exclusively Published in HospitalityNews.in.
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Published on October 1, 2025
In an exclusive feature with October edition of Hospitalitynews magazine, Chef Altamsh Patel, Director of Culinary at Hilton Mumbai International Airport, shared insights that reveal not only his passion for gastronomy but also the philosophy that drives his success. His journey is a testament to how unexpected paths often lead to extraordinary destinations.
When asked about his defining moment, Chef Altamsh reflected on his early life where his parents wished for him to become a doctor. Yet, destiny had other plans. Drawn into hotel management and eventually the kitchen of the Taj, he discovered a true sense of belonging. “What began as honoring my parents soon grew into a lifelong love, reminding me that sometimes the unplanned path becomes the one we cherish most,” he shared.
Speaking about innovation and tradition, he noted, “At Hilton Mumbai International Airport, balancing innovation with tradition means sharing a part of our heart with every guest.” To him, food is storytelling, an art that surprises guests while honoring culture.
Chef Altamsh also underlined how food creates cherished memories. Whether in restaurants, banquets, or in-room dining, he and his team strive to ensure every plate carries love, passion, and culture, making each meal unforgettable.
On sustainability, his commitment is firm. From locally sourced ingredients to Hilton’s Travel with Purpose mission, practices like waste-to-fertilizer initiatives, cage-free eggs, and glass bottles redefine responsible luxury dining.
As a mentor, Chef Altamsh believes in nurturing creativity, humility, and resilience among young chefs, ensuring excellence remains a collective effort. Looking ahead, he expressed excitement about India’s micro-cuisines and Peruvian influences, combining authenticity with multi-sensory experiences to shape the future of luxury dining.
It was truly an inspiring and enriching conversation with Chef Altamsh Patel. For the complete feature, explore the Hospitalitynews October Magazine, available on our website (E-Magazine) and as a physical copy.
In a world where hospitality is constantly reshaped by technology and global collaboration, few voices carry as much authority and vision as Dr. Suborno Bose, the Founder-Chairman and Chief Mentor of the International Institute of Hotel Management (IIHM) and Indismart Group Worldwide. Over the last 25 years, he has established Asia’s largest chain of premier hotel schools with campuses across the globe, while spearheading innovations that redefine the very essence of hospitality education.
In an exclusive feature for Hospitality News, Dr. Bose takes us through a riveting journey of ideas and insights. He reveals how AI-powered platforms like NamAIste – IIHM HospitalityGPT, the world’s first AI model for the service sector, are reshaping the way students learn, blending technology with empathy to create leaders who are both digitally fluent and emotionally intelligent.
Adding to this, he speaks passionately about the Global Knowledge Sharing Declaration on AI in Hospitality, which began with 50 countries and now includes over 60 nations. This initiative, driven by IIHM, has created a collaborative framework for integrating AI literacy, ethical practices, and equal access to education worldwide.
As the conversation deepens, Dr. Bose introduces us to his philosophy of “High Tech, Higher Touch,” a principle that balances cutting-edge digital tools with the timeless warmth of human connection. He emphasizes that while AI can anticipate preferences and streamline service, true hospitality lies in the smiles, gestures, and conversations that make every experience memorable.
From the International Young Chef Olympiad (YCO) to initiatives like the Food Soldier programme, Dr. Bose continues to nurture global talent while embedding sustainability, cultural respect, and innovation at the core of hospitality. His long-term vision is clear: to position India as a hub for compassionate, intelligent, and inclusive hospitality leadership.
This inspiring exchange with Dr. Bose is more than an interview, it is a window into the future of hospitality, where technology and empathy walk hand in hand.
For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine October Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.
Published on September 1, 2025
In today’s world of hospitality, where loyalty programs are often defined by free nights, discounts, and upgrades, The LaLiT Suri Hospitality Group has chosen a different path, one that blends guest rewards with social good. In an exclusive conversation with Hospitalitynews, Vivek Shukla, CEO of the Group, offered rare insights into how luxury and purpose can converge to create a new standard for the industry.
With more than 35 years in luxury hospitality and two decades shaping The LaLiT’s vision, Shukla is widely known for his people-first approach and strategic foresight. His leadership during the pandemic, marked by initiatives that supported frontline workers and vulnerable communities, underscored his conviction that hospitality is about much more than service, it is about responsibility.
This ethos is at the heart of the Group’s new loyalty program. Unlike traditional models, this initiative empowers guests to transform everyday indulgences into acts of giving. Partnering with Points for Good, The LaLiT allows loyalty members to channel their points towards diverse causes ranging from child education and sustainability to LGBTQIA+ empowerment. Shukla describes it as a shift “from transactional exchanges to purposeful, meaningful connections”.
The innovation lies in embedding impact seamlessly into daily guest interactions. Shukla believes that over time, members will begin to associate loyalty not only with luxury but also with generosity and social change. “When routine stays or meals become part of something greater, it fosters a culture of care and giving back”, he says.
Perhaps most compelling is the vision behind it: small contributions from thousands of guests, collectively sparking a wave of impact across India. By aligning hospitality with social responsibility, The LaLiT is rewriting the future of loyalty, one that is not just about repeat business but about emotional connection and shared purpose.
Our conversation with Vivek Shukla was both inspiring and thought-provoking, challenging the industry to see loyalty in a whole new light. For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine September Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.
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