The Clarion Hotel Approach to Hospitality Excellence

The Clarion Hotel Approach to Hospitality Excellence

Admin

Published on March 4, 2024

Join us in exploring the scenes behind the Clarion Hotel's exceptional sales strategies and unparalleled guest experiences, where every detail is meticulously crafted to exceed expectations and foster long-term loyalty.

Reena Tomar is a seasoned Sales Manager with over five years of experience in the hospitality industry. Currently serving as a Sales Manager at Clarks Collection in Dehradun since July 2021, she is responsible for driving sales and revenue growth. Prior to this role, Reena held positions of increasing responsibility, including Manager - Sales & Marketing at V One Pride Premnager, where she honed her skills in sales strategy and marketing management from July 2020 to July 2021. With a strong foundation in sales, she previously served as Asst. Sales Manager at V One Hotel - The Competent Palace, gaining valuable experience in client relationship management and team leadership from November 2018 to March 2020. Reena's career journey began as an Executive - Banquet Sales at Regenta lp Vilas By Royal Orchid and later as a Sr. Banquet Sales Executive at Hotel Saffron Leaf, where she demonstrated her aptitude for sales and customer service. Her diverse background in sales and marketing equips her with the expertise to thrive in dynamic and challenging environments.

Can you describe your experience in the hospitality industry and how it has prepared you for the role of Sales Manager at Clarion Hotel?

With over a decade in hospitality, I've handled everything from guest services to sales. My experience has fine-tuned my people skills, setting me up nicely for the Sales Manager role at Clarion Hotel, where I aim to leverage my expertise to cultivate strategic partnerships and exceed sales targets.

What strategies have you found most effective in generating leads and driving sales within the hospitality sector, particularly in the Dehradun market?

For the Dehradun market, I've discovered that hosting exclusive events and networking opportunities, leveraging customer referrals, and offering enticing loyalty programs are powerful strategies for generating leads and boosting sales in the hospitality sector. By creating memorable experiences, nurturing relationships, and rewarding repeat businesses, we can cultivate a loyal customer base and stay ahead in this competitive landscape.

How do you approach building and maintaining relationships with clients and partners to ensure repeat business and foster long-term loyalty?

Well, I prioritize building genuine connections by actively listening to clients' needs, delivering exceptional service, and consistently exceeding expectations. Additionally, I actively seek out opportunities for collaboration and mutual growth, demonstrating our commitment to long-term partnerships and ensuring our clients and partners feel valued and appreciated.

Clarion Hotel likely caters to a diverse range of guests and events. Can you discuss how you tailor your sales approach to meet the specific needs and preferences of different client demographics?

Absolutely! Understanding the unique needs and preferences of diverse client demographics is key. By customizing our offerings and communication to align with the priorities of each demographic, we ensure a tailored and memorable experience that resonates with our guests, fostering satisfaction and loyalty.

In a competitive market like Dehradun, how do you differentiate Clarion Hotel's offerings and effectively communicate its unique value proposition to potential clients?

In Dehradun's competitive market, Clarion Hotel stands out by emphasizing our unique blend of luxurious amenities, personalized service, and convenient location. Through targeted marketing campaigns, we highlight our distinct features such as spacious accommodations, world-class dining options, and comprehensive event facilities. By effectively communicating these key differentiators, we ensure potential clients recognize the unparalleled value proposition Clarion Hotel offers in the market.

Can you share an example of a successful sales campaign or initiative you led that significantly contributed to revenue growth or business expansion?

I led a successful corporate partnership initiative, offering exclusive discounts to conference attendees and forging preferred vendor relationships. This not only secured steady business but also expanded our network and brand visibility. The result was significant revenue growth and establishing us as the top choice for business travelers in the region.

Collaboration between sales and other departments, such as marketing and operations, is crucial in a hotel setting. How do you ensure alignment and synergy between these departments to achieve common goals?

To ensure alignment and synergy between sales, marketing, and operations, I prioritize open communication and cross-departmental collaboration. Regular meetings and shared goal-setting sessions help us align our strategies and priorities. Additionally, fostering a culture of mutual support and transparency enables us to leverage each department's strengths effectively, driving towards our common objectives of guest satisfaction and revenue growth.

Lastly, in a dynamic industry like hospitality, adaptability is key. How do you stay updated on industry trends and adjust your sales strategies accordingly to remain competitive?

In the fast-paced hospitality industry, I prioritize staying updated on industry trends through continuous research, networking with industry professionals, and attending relevant workshops and conferences. By closely monitoring market shifts and gathering insights from customer feedback, I ensure our sales strategies remain dynamic and responsive to changing demands, enabling us to maintain our competitive edge in the market.

This Interview is Exclusively Published in HospitalityNews.in.


Chef Jerson Fernandes: A Culinary Story of Resilience

Chef Jerson Fernandes: A Culinary Story of Resilience

Chef Jerson Fernandes

Published on November 1, 2025

In the high-octane world of gastronomy, few stories blend humility and achievement quite like that of Chef Jerson Fernandes. In an exclusive conversation with Hospitality News, the Guinness World Record holder and Director of Culinary Operations (Corporate Food) at Sodexo India opens up about a journey defined not by fame, but by fortitude.

Today, as one of India’s most respected culinary leaders, his story isn’t just about mastering recipes, it’s about mastering resilience. Before the accolades and White House invitations, there was a young man in a modest kitchen, learning the true value of hard work. Chef Jerson began his journey as a dishwasher, a role that taught him humility, patience, and the discipline that would one day define his leadership.

For most chefs, the dream of cooking for international delegates belongs to fantasy. For Chef Jerson, it became history, twice. Being the only Indian chef to cook for White House delegates on two separate occasions placed Indian flavours at the heart of global diplomacy. His achievements include being named Best Executive Chef of India across seven platforms and winning the Hotelier India Award twice, an unmatched feat in the industry.

Beyond accolades, his philosophy remains deeply human. He believes authenticity is India’s greatest luxury—whether in a simple Goan curry or a contemporary tasting menu. His culinary repertoire has touched the lives of global icons across business, cinema, and sports, yet his focus remains unchanged: connection through food.

As a mentor, leader, and advocate for inclusion, Chef Jerson has trained special needs children, collaborated with the armed forces, and transformed kitchens into spaces of learning. With over 4 million monthly digital impressions, he continues to inspire and educate a generation of young chefs.

It was a privilege speaking with Chef Jerson Fernandes, whose journey proves that true success is born from humility and heart.

Read the complete interview in the November issue of Hospitality News on our website, or get your physical copy to explore his full story.


The Art of Soulful Hospitality at GRT Hotels

The Art of Soulful Hospitality at GRT Hotels

Vikram Cotah

Published on November 1, 2025

In an era when luxury is often measured by grandeur, Vikram Cotah, CEO of GRT Hotels & Resorts, is crafting a new narrative, one where luxury feels human, purposeful, and rooted in culture. In an exclusive conversation with Hospitality News, he delves into how GRT Hotels has evolved into a symbol of Soulful Hospitality, blending design, sustainability, and local storytelling to create experiences that truly connect people with people.

Under his leadership, GRT has not only expanded its footprint across South India but also redefined what modern Indian hospitality can be conscious, inclusive, and deeply experiential. In this featured interview, Vikram shares insights on how the brand’s journey began, the inspiration behind The Great Butterfly Effect, and how initiatives like The Great Being and Great Divine Darshan are shaping wellness and spiritual tourism for the next generation of travelers.

From sustainable operations to promoting women in leadership, and from reimagining the Indian wedding experience with Great Ceremonies to integrating AI for hyper-personalized service, every aspect of GRT’s evolution reflects a balance between innovation and emotion. Vikram’s reflections go beyond business; they reveal a philosophy that hospitality, at its core, is an act of care and connection.

What stands out most in our exchange is his conviction that India’s future in tourism lies in authenticity, in celebrating regional identities while delivering global excellence. It’s a vision that feels both ambitious and deeply grounded.

It was a truly inspiring conversation with Vikram Cotah, whose leadership continues to redefine the essence of modern hospitality.

Read the full interview in the November issue of HospitalityNews, available now on our website  and don’t miss your chance to grab a physical copy for your collection.


Plates that Speak Stories: Chef Altamsh’s Culinary Vision

Plates that Speak Stories: Chef Altamsh’s Culinary Vision

Chef Altamsh Patel

Published on October 1, 2025

In an exclusive feature with October edition of Hospitalitynews magazine, Chef Altamsh Patel, Director of Culinary at Hilton Mumbai International Airport, shared insights that reveal not only his passion for gastronomy but also the philosophy that drives his success. His journey is a testament to how unexpected paths often lead to extraordinary destinations.

When asked about his defining moment, Chef Altamsh reflected on his early life where his parents wished for him to become a doctor. Yet, destiny had other plans. Drawn into hotel management and eventually the kitchen of the Taj, he discovered a true sense of belonging. “What began as honoring my parents soon grew into a lifelong love, reminding me that sometimes the unplanned path becomes the one we cherish most,” he shared.

Speaking about innovation and tradition, he noted, “At Hilton Mumbai International Airport, balancing innovation with tradition means sharing a part of our heart with every guest.” To him, food is storytelling, an art that surprises guests while honoring culture.

Chef Altamsh also underlined how food creates cherished memories. Whether in restaurants, banquets, or in-room dining, he and his team strive to ensure every plate carries love, passion, and culture, making each meal unforgettable.

On sustainability, his commitment is firm. From locally sourced ingredients to Hilton’s Travel with Purpose mission, practices like waste-to-fertilizer initiatives, cage-free eggs, and glass bottles redefine responsible luxury dining.

As a mentor, Chef Altamsh believes in nurturing creativity, humility, and resilience among young chefs, ensuring excellence remains a collective effort. Looking ahead, he expressed excitement about India’s micro-cuisines and Peruvian influences, combining authenticity with multi-sensory experiences to shape the future of luxury dining.

It was truly an inspiring and enriching conversation with Chef Altamsh Patel. For the complete feature, explore the Hospitalitynews October Magazine, available on our website (E-Magazine) and as a physical copy.