The Clarion Hotel Approach to Hospitality Excellence

The Clarion Hotel Approach to Hospitality Excellence

Admin

Published on March 4, 2024

Join us in exploring the scenes behind the Clarion Hotel's exceptional sales strategies and unparalleled guest experiences, where every detail is meticulously crafted to exceed expectations and foster long-term loyalty.

Reena Tomar is a seasoned Sales Manager with over five years of experience in the hospitality industry. Currently serving as a Sales Manager at Clarks Collection in Dehradun since July 2021, she is responsible for driving sales and revenue growth. Prior to this role, Reena held positions of increasing responsibility, including Manager - Sales & Marketing at V One Pride Premnager, where she honed her skills in sales strategy and marketing management from July 2020 to July 2021. With a strong foundation in sales, she previously served as Asst. Sales Manager at V One Hotel - The Competent Palace, gaining valuable experience in client relationship management and team leadership from November 2018 to March 2020. Reena's career journey began as an Executive - Banquet Sales at Regenta lp Vilas By Royal Orchid and later as a Sr. Banquet Sales Executive at Hotel Saffron Leaf, where she demonstrated her aptitude for sales and customer service. Her diverse background in sales and marketing equips her with the expertise to thrive in dynamic and challenging environments.

Can you describe your experience in the hospitality industry and how it has prepared you for the role of Sales Manager at Clarion Hotel?

With over a decade in hospitality, I've handled everything from guest services to sales. My experience has fine-tuned my people skills, setting me up nicely for the Sales Manager role at Clarion Hotel, where I aim to leverage my expertise to cultivate strategic partnerships and exceed sales targets.

What strategies have you found most effective in generating leads and driving sales within the hospitality sector, particularly in the Dehradun market?

For the Dehradun market, I've discovered that hosting exclusive events and networking opportunities, leveraging customer referrals, and offering enticing loyalty programs are powerful strategies for generating leads and boosting sales in the hospitality sector. By creating memorable experiences, nurturing relationships, and rewarding repeat businesses, we can cultivate a loyal customer base and stay ahead in this competitive landscape.

How do you approach building and maintaining relationships with clients and partners to ensure repeat business and foster long-term loyalty?

Well, I prioritize building genuine connections by actively listening to clients' needs, delivering exceptional service, and consistently exceeding expectations. Additionally, I actively seek out opportunities for collaboration and mutual growth, demonstrating our commitment to long-term partnerships and ensuring our clients and partners feel valued and appreciated.

Clarion Hotel likely caters to a diverse range of guests and events. Can you discuss how you tailor your sales approach to meet the specific needs and preferences of different client demographics?

Absolutely! Understanding the unique needs and preferences of diverse client demographics is key. By customizing our offerings and communication to align with the priorities of each demographic, we ensure a tailored and memorable experience that resonates with our guests, fostering satisfaction and loyalty.

In a competitive market like Dehradun, how do you differentiate Clarion Hotel's offerings and effectively communicate its unique value proposition to potential clients?

In Dehradun's competitive market, Clarion Hotel stands out by emphasizing our unique blend of luxurious amenities, personalized service, and convenient location. Through targeted marketing campaigns, we highlight our distinct features such as spacious accommodations, world-class dining options, and comprehensive event facilities. By effectively communicating these key differentiators, we ensure potential clients recognize the unparalleled value proposition Clarion Hotel offers in the market.

Can you share an example of a successful sales campaign or initiative you led that significantly contributed to revenue growth or business expansion?

I led a successful corporate partnership initiative, offering exclusive discounts to conference attendees and forging preferred vendor relationships. This not only secured steady business but also expanded our network and brand visibility. The result was significant revenue growth and establishing us as the top choice for business travelers in the region.

Collaboration between sales and other departments, such as marketing and operations, is crucial in a hotel setting. How do you ensure alignment and synergy between these departments to achieve common goals?

To ensure alignment and synergy between sales, marketing, and operations, I prioritize open communication and cross-departmental collaboration. Regular meetings and shared goal-setting sessions help us align our strategies and priorities. Additionally, fostering a culture of mutual support and transparency enables us to leverage each department's strengths effectively, driving towards our common objectives of guest satisfaction and revenue growth.

Lastly, in a dynamic industry like hospitality, adaptability is key. How do you stay updated on industry trends and adjust your sales strategies accordingly to remain competitive?

In the fast-paced hospitality industry, I prioritize staying updated on industry trends through continuous research, networking with industry professionals, and attending relevant workshops and conferences. By closely monitoring market shifts and gathering insights from customer feedback, I ensure our sales strategies remain dynamic and responsive to changing demands, enabling us to maintain our competitive edge in the market.

This Interview is Exclusively Published in HospitalityNews.in.


Digital Detox: Helping Guests Unplug and Relax this Summer Season

Digital Detox: Helping Guests Unplug and Relax this Summer Season

Shreenidhi Jagannathan

Published on May 20, 2024

This summer, Nisha Sharma, Operations Director – India at Eight Continents Hotels & Resorts, delves into the growing trend of digital detox vacations. In her insightful article, "Digital Detox: Helping Guests Unplug and Relax this Summer Season," Sharma explores how hotels and resorts are offering innovative packages to help guests disconnect from their devices and reconnect with what truly matters. Read on to learn how stepping away from your screens can lead to a more balanced, rejuvenated, and fulfilling summer experience.

Read the full article below.

In our hyper-connected world, the allure of a digital detox is becoming increasingly compelling. As summer approaches, many hotels and resorts are seizing the opportunity to offer guests a chance to unplug, unwind, and reconnect with nature, family, and themselves. These digital detox packages are designed not only to provide a break from the constant barrage of emails, notifications, and social media but also to foster a deeper connection with the environment and personal well-being.

The Concept of Digital Detox

A digital detox involves refraining from using electronic devices such as smartphones, tablets, and computers. The goal is to reduce stress, improve mental health, and enhance the quality of life by disconnecting from the digital world and reconnecting with the physical one. For many, the incessant need to stay connected has led to burnout, anxiety, and a sense of constant distraction. Hotels and resorts that offer digital detox packages aim to combat these issues by providing an environment that encourages relaxation and mindfulness.

The Rise of Digital Detox Packages

The trend of digital detox vacations has been on the rise as people seek refuge from their demanding digital lives. Leading the charge are luxury hotels and resorts that offer bespoke packages tailored to help guests disconnect. These packages often include a mix of activities designed to engage guests physically, mentally, and spiritually.

Activities Promoting Mindfulness and Well-being

Central to these detox packages are activities that encourage mindfulness and present-moment awareness. These activities often emphasize the importance of being present and appreciating the natural world. Popular options include:-

  • ·         Nature Walks and Hikes: Guided tours through scenic trails allow guests to immerse themselves in nature, promoting physical activity and a sense of tranquility.
  • ·         Yoga and Meditation: These practices help guests center themselves, reduce stress, and improve mental clarity.
  • ·         Art and Craft Workshops: Engaging in creative activities like painting, pottery, or knitting can be therapeutic and foster a sense of accomplishment.
  • ·         Culinary Experiences: Cooking classes and farm-to-table dining experiences not only educate but also connect guests with the local culture and cuisine.
  • ·         Wellness Treatments: Spa treatments, including massages and aromatherapy, offer deep relaxation and rejuvenation.

The Benefits of Digital Detox

The benefits of a digital detox are manifold. Physically, guests often report better sleep and less eye strain. Mentally, they experience reduced stress levels, improved mood, and a greater sense of well-being. The absence of constant notifications allows for uninterrupted thoughts and deeper, more meaningful conversations.

Socially, guests find that they connect more genuinely with those around them. Without the distraction of devices, there is more room for eye contact, active listening, and heartfelt interactions. Additionally, being in a serene, natural setting often leads to a greater appreciation for the environment and a desire to protect it.

Encouraging Digital Detox: Tips for Hotels and Resorts

For hotels and resorts looking to implement digital detox packages, here are some tips:-

  • ·         Create a Device-Free Environment: Encourage guests to hand over their devices at check-in and provide a secure place for storage.
  • ·         Offer Engaging Alternatives: Design a variety of activities that cater to different interests and promote relaxation and engagement.
  • ·         Educate Guests: Provide information on the benefits of a digital detox and how it can improve their stay.
  • ·         Train Staff: Ensure that staff are supportive and knowledgeable about the digital detox concept, helping to foster a device-free culture.
  • ·         Promote the Package: Use marketing channels to highlight the unique benefits of a digital detox vacation, attracting guests who are seeking respite from their digital lives.

Conclusion

As the demand for mindful travel experiences grows, digital detox packages offer a refreshing way for guests to disconnect from their screens and reconnect with what truly matters. By promoting such initiatives, hotels and resorts not only enhance the well-being of their guests but also contribute to a more balanced, mindful, and connected world. This summer, embracing a digital detox could be the perfect antidote to the stresses of modern life, offering families and individuals a chance to recharge and create lasting memories.


Discover Tranquility at The Brigadiers Cottage: Your Ideal Summer Retreat

Discover Tranquility at The Brigadiers Cottage: Your Ideal Summer Retreat

Nishang Narayan

Published on May 4, 2024

This summer, as the bustle of city life grows ever more demanding, find your sanctuary in the tranquil hills of Mussoorie at The Brigadiers Cottage. Known as the Queen of the Hills, Mussoorie offers a refreshing retreat with its cool breezes and misty mornings, setting the stage for a perfect getaway at one of India’s most unique homestays.

The Brigadiers Cottage is not just a place to stay; it’s a journey into a slower, more thoughtful way of life. Owned by Neetu and Aseem Varma, former corporate professionals who traded city life for the mountains, this cottage offers guests a rare blend of luxury and natural beauty. Their commitment to sustainable living is evident in every aspect of the cottage, from its organic farms to the free-roaming poultry and the melodious sounds of a nearby brook.

Guests at The Brigadiers Cottage can experience the joys of farm life with a modern twist. Imagine starting your day collecting fresh eggs for breakfast or taking part in milking the cows. The farm’s produce, including fresh milk, ghee, and honey, is not only organic but also embodies the essence of Himalayan purity.

For those looking to explore beyond the cottage, the Varmas suggest delightful local excursions. Whether it’s enjoying a picnic by the Yamuna River, with tables set up in the shallow waters, or exploring the vibrant Sainji village, known as the corn village of India, there is something for everyone.

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The cottage itself, nestled in lush greenery and designed with an eye for elegance, has hosted a variety of distinguished guests, from diplomats to Bollywood stars, each seeking a slice of peace away from the public eye. Its exclusivity and personal touch make it a preferred retreat for those in the know.

If you're seeking a summer escape where you can unwind, explore, and reconnect with your loved ones, The Brigadiers Cottage in Mussoorie offers an unmatched experience. Plan a stay of at least three days to fully embrace the serene surroundings and the vibrant life of Mussoorie.

Call to Action: Ready to experience the serene beauty and organic luxury of The Brigadiers Cottage? Visit our May issue of the e-magazine for a closer look at this enchanting destination and start planning your perfect summer escape. For more details and bookings, follow us on Instagram @brigadierscottagemussoorie or visit www.brigadierscottage.in.

This article aims to entice readers with the charm and unique offerings of The Brigadiers Cottage, encouraging them to explore further in your e-magazine.


Sweetening the World: Shwetha Rajashekar’s Vision at India Sweet House

Sweetening the World: Shwetha Rajashekar’s Vision at India Sweet House

Nishang Narayan

Published on May 4, 2024

Meet Shwetha Rajashekar, a dynamic entrepreneur who has transitioned from a successful corporate career to revolutionising the desert landscape with India Sweet House. With over a decade of experience at prestigious companies like Goldman Sachs and Tesco, Shwetha brings a wealth of knowledge to her latest venture, aiming to make India Sweet House a globally recognized brand for authentic and sustainable Indian sweets.

In an exclusive interview in our May e-magazine, Shwetha shares her inspiration for starting India Sweet House. The idea was born from her desire to celebrate and preserve India's rich culinary heritage by bringing traditional sweets made with organic ingredients to a broader audience. India Sweet House stands out for its commitment to quality and sustainability, sourcing ingredients from its own organic farm, Karma Farms, ensuring that every bite not only tastes good but also contributes to a healthier planet.

Shwetha discusses the significant role of Karma Farms in maintaining the purity and freshness of their products, from dairy to ghee. This dedication to organic farming highlights a broader commitment to environmental stewardship, which is woven throughout their operations.

Empowerment is also at the core of India Sweet House’s ethos. Shwetha proudly leads an all-woman team, ensuring that the company not only produces delicious sweets but also champions gender equality in the workplace. This empowerment extends to nurturing their talents and fostering an environment where women can thrive and advance.

The article also touches on how India Sweet House balances tradition with innovation. While they cherish traditional recipes, they are not shy about introducing modern twists to suit contemporary tastes, ensuring their delights meet the palates of today’s diverse clientele.

Curious about the blend of tradition and innovation that Shwetha Rajashekar brings to the table with India Sweet House? Learn more about her unique approach to preserving culinary heritage while advancing sustainability in our exclusive May feature. Discover the full story and get inspired by her vision in this month's issue of Hospitality News e-magazine. Don’t forget to follow us on Instagram at @indiahospitalitynews to stay updated with the latest trends and inspiring stories from the world of hospitality.