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Published on August 2, 2024
In this exclusive interview, HospitalityNews sits down with Shylender Jindal, Managing Director, SKIL, and delves into the topics of corporate travel, client satisfaction and the role of open communication in the industry.
SKIL Travel is a leading corporate travel and hospitality management company founded in 2001 by visionary entrepreneur, Shylender Jindal. With a proven track record of delivering exceptional travel solutions, SKIL has grown exponentially to become a dominant force in the industry.
Specializing in corporate travel, MICE, and VIP services, SKIL offers a comprehensive suite of solutions tailored to meet the diverse needs of businesses of all sizes. From budget-conscious MSMEs to large-scale enterprises, SKIL provides expert guidance, personalized service, and cost-effective travel management.
With a strong emphasis on customer satisfaction and innovation, SKIL has earned a reputation for excellence and reliability.
Can you share the key initiatives that have given SKIL Travel an impressive 50% year-on-year growth and a solid turnover mindset?
One of our key initiatives post-COVID that has driven our impressive 50% year-on-year growth is integrating all travel services under one roof. This means our customers can access events, miles, tickets, hotels, and visas all in one place. This comprehensive approach has helped us attract new customers and increase our market share with existing ones. Our integrated travel solution system has been crucial to our success.
How has your experience as a start-up founder influenced your approach to managing SKIL Travel, especially in the competitive corporate travel sector?
Our approach to managing the company has always been inclusive. Over time, with our top-tier talent, our organization has built a strong identity in the minds of our customers. We understand that it's easy to take people for granted, but we have continuously invested in and defined the best-in-class talent, providing them with the right platform to excel and outperform themselves.
What innovative practices or technologies has SKIL Travel implemented to enhance service quality and client satisfaction in the travel and event management world?
To stay ahead, it's crucial to develop deep learning systems based on a solid understanding of our customers' needs. We achieve this by constantly seeking feedback and engaging in continuous dialogue with them. Our ethos lies in scalable technology but with a personalized touch. This approach helps us maintain momentum and stay relevant both now and in the future.
In what ways has SKIL Travel adapted to the changing demands of corporate clients, particularly in the wake of global travel disruptions?
At SKIL Travel, we've adapted to the changing demands of our corporate clients by focusing on sustainability, competitive pricing, and innovative solutions. We understand the growing importance of integrated travel solutions, digital transparency, and sustainable practices. Many businesses are now opting for eco-friendly hotels and airlines, and technology is playing a key role in making corporate travel easier and more transparent. Our digital platforms streamline the booking process, provide real-time updates, and offer comprehensive travel management solutions. We strive to reduce travel costs without compromising on comfort by leveraging high-volume bookings to negotiate better rates and partnering with airlines and hotels that offer cost-effective models. Additionally, for example, our clients appreciate the alternative solutions we offer for business-class travel and luxury service apartments, which can reduce costs by 40-50%.
How do you envision the future of corporate travel and what role do you see SKIL Travel playing in shaping that future?
The future of corporate travel is all about ensuring every traveller is taken care of from start to finish. Imagine you're traveling from one city to another. Your journey starts with smooth ground transportation to the airport, followed by seamless airport assistance and a comfortable flight. Upon arrival, you receive the same level of support: easy transportation to your hotel, top-notch accommodation, and efficient travel to your final destination. Any discomfort should be addressed within seconds, not minutes. Companies that can create this kind of comprehensive travel ecosystem will lead the way in transforming travel experiences for the better. This includes enhanced measures for traveller safety, comprehensive support during emergencies, and a focus on comfort to ensure productive and stress-free journeys.
Can you discuss the importance of fostering open communication and transparency within your team and how this has contributed to SKIL Travel’s success?
Commitment to open communication and transparency and a regular feedback mechanism is crucial for our organization. It ensures everyone knows how to act and react in different situations. We maintain transparency so that all employees can adapt and align themselves with the needs of the moment, whether it's for a customer, a project, or the entire organization. This, in turn, fosters innovation, creativity, speed, and efficiency in decision-making, which helps us capitalize on opportunities at the right time. At SKIL Travel, we encourage employees to take risks, share ideas, and make suggestions.
With SKIL Travel’s diverse portfolio, what are some of the most significant challenges you face in maintaining high service standards across different service offerings?
In any organization, the key challenge is finding, onboarding, and retaining core team members or talent. This is crucial for success, regardless of whether the portfolio is diverse or not. Organizations and leaders who understand and can overcome this challenge will always have an advantage. This holds true across all sectors.
How do you balance the need for innovation with maintaining strong relationships with longstanding clients in the corporate travel sector?
Innovation is crucial in every aspect of our business. It allows us to enhance payment gateways, secure payment cards, and improve the overall travel experience. By continually seeking smarter, more efficient solutions, we can tackle various challenges and threats effectively. For example, innovation helps us understand and reduce our carbon footprint. By adopting new technologies and creative methods, we can collaborate with hotels and suppliers to introduce electric vehicles into the mobility sector.
While we are constantly innovating and leveraging technology to scale our operations, the personal touch remains the crux of all our relationships and transactions. Every client transaction is supported by a dedicated relationship manager who addresses any requirement immediately. This ensures that, alongside our technological advancements, we maintain strong, personal connections with our clients, providing them with tailored and responsive service. Innovation enables us to create better solutions and develop sustainable initiatives, but it is the personal touch that fosters trust and long-term relationships with our longstanding clients.
This interview is published exclusively on hospitalitynews.in and is not available on any other platform. Unauthorized distribution, reproduction, or sharing of this content without prior permission from HospitalityNews.in is strictly prohibited.
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Published on October 1, 2026
What does it take to build a hospitality brand that grows with purpose while remaining responsible towards people and the planet? For Vinod K. Tripathi, Chairman of Eco Hotels & Resorts, the answer comes from a journey shaped by diverse professional experiences, sustainable thinking and a clear vision for the future of Indian hospitality.
In an exclusive interview with Hospitality News, Vinod K. Tripathi opened up about the experiences that have influenced his leadership approach and shared his perspective on some of the key changes shaping the hospitality sector today.
His professional journey across taxation, finance, administration, textiles, real estate and renewable energy has offered him perspectives from different sides of business. Reflecting on this experience, Vinod K. Tripathi said, “My professional journey across taxation, finance, administration, textiles, real estate and renewable energy has given me a broad understanding of businesses and institutions.” He also highlighted how public service and private-sector experience continue to influence his approach at Eco Hotels & Resorts.
The conversation then moved towards the changing hospitality landscape beyond India’s major metros. With Tier II and Tier III cities witnessing growing travel demand, Vinod explained how the mid-segment is evolving beyond affordability, focusing instead on dependable service, comfort and relevant experiences.
At the heart of the brand’s philosophy are People, Planet and Profit. Discussing how these principles influence operations, he shared, “Ultimately, sustainability is about balancing responsible growth, guest experience and long-term value.”
The conversation also explored the growing importance of spiritual tourism, particularly through the launch of Eco Satva in Shirdi and Ayodhya, along with the brand’s pure vegetarian dining format, Sahar.
Looking ahead, Vinod outlined an ambitious growth vision, including reaching 5,000 rooms by FY30 and 15,000 rooms across India over the next decade, while maintaining service consistency, operational efficiency and sustainability.
From professional lessons and sustainable hospitality to spiritual destinations and future expansion, our conversation with Vinod K. Tripathi offered a closer look at the philosophy behind Eco Hotels & Resorts and its evolving journey. Check out the complete interview in the Hospitality News October Magazine on our website and explore the full conversation in the physical copy of the magazine.
What does it take to build a hospitality and living brand that earns trust while continuing to evolve across markets? For Sandeep Ahuja, Managing Director of Atmosphere Living & One Atmosphere, the answer lies in consistency, meaningful experiences and a clear understanding of what customers truly value.
In an exclusive conversation with Hospitality News, Sandeep shared insights into the leadership principles that have shaped his journey and the thinking behind the continued growth of Atmosphere Living and One Atmosphere.
Reflecting on the importance of long-term brand building, he said, “The principle that has stayed with me is that a brand is built through consistency, not just visibility.” He further highlighted the importance of trust, transparency and attention to detail in an industry where relationships extend far beyond transactions.
The conversation then moved towards one of the emerging areas in real estate and hospitality, leaseback investments. Sharing his perspective on the model, Sandeep explained, “Leaseback is becoming an interesting proposition by bringing together ownership and professionally managed hospitality.” He also outlined how the approach can create sustained value by bringing real estate and hospitality operations together.
The discussion takes an international turn with Arka Enclave Residences in Dubai, Atmosphere Living’s first project in the UAE. Sandeep described it as an important step in taking the brand’s understanding of branded and serviced living to one of the world’s dynamic markets.
But the vision does not stop there. Speaking about the changing expectations around accommodation, Sandeep noted, “The distinction between residential and hospitality is becoming increasingly fluid.” He sees growing relevance in formats that combine the privacy of a home with the convenience and flexibility of hospitality.
Looking ahead, the brands remain focused on expanding across serviced apartments, branded residences, leaseback-led hospitality and integrated real estate-hospitality formats, while keeping quality at the centre of growth. Our conversation with Sandeep Ahuja offered valuable perspectives on how living, hospitality and real estate are coming together to shape new experiences. Check out the complete interview in the Hospitality News October Magazine on our website and explore the full conversation in the physical copy of the magazine.
Published on September 1, 2026
What does it take to create a hospitality experience that guests remember long after they leave? Is luxury defined by the setting, the service, or by the ability to make every guest feel genuinely understood? For Dushyant Singh, Hotel Manager, Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort, the answer lies somewhere deeper, in the art of thoughtful hospitality.
With more than two decades of experience with Marriott International, Dushyant brings a leadership perspective shaped by diverse cultures, markets, hotel operations and multiple successful openings. In an exclusive conversation with Hospitalitynews, he takes us behind the philosophy guiding Mulberry Shades and shares how the resort is evolving as a wellness and lifestyle destination.
From leadership and financial performance to personalised service, Dushyant explores the delicate balance between commercial discipline and creating experiences that build loyalty. His insights reveal why engaged teams, empowered associates and genuine human connections remain central to delivering meaningful hospitality.
The conversation then moves into one of the most significant shifts in luxury travel - the growing demand for wellness and experiential stays. Dushyant discusses how Mulberry Shades, located at the foothills of Nandi Hills, is responding through wellness retreats, culinary experiences, outdoor activities and personalised itineraries designed to help guests reconnect with themselves, nature and loved ones.
But the future of hospitality is not only about wellness. Technology is rapidly transforming the guest journey, raising an important question: Can hotels embrace automation and digital convenience without losing the human warmth that defines hospitality? Dushyant offers his perspective on how technology can support teams while keeping genuine interaction at the centre.
He also shares his vision for Mulberry Shades and the opportunities ahead - from corporate well-being programmes and bespoke celebrations to fitness, mindful activities and nature-based experiences.
Our conversation with Dushyant Singh offers a thoughtful look at how luxury hospitality is evolving and what it takes to remain relevant in a changing travel landscape. It was a great conversation exploring leadership, innovation, wellness and the future of guest experiences.
Discover the complete interview with Dushyant Singh in the September issue of Hospitalitynews, available on our website, and explore the physical edition for the full story and more insights from the world of hospitality.
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