5th Young Visionary Housekeepers' National Convention Highlights Technology in Housekeeping

5th Young Visionary Housekeepers' National Convention Highlights Technology in Housekeeping

By Nishang Narayan

Published on October 23, 2024

The Professional Housekeepers Association (PHA) proudly hosted the 5th Young Visionary Housekeepers National Convention and the 7th PHA YUVA Anniversary on September 14th, 2024, at Fortune Park JP Celestial, Bengaluru. The event drew nearly 250 participants, including YUVAs from 16 Hotel Management colleges and professionals from various sectors, including hospitality, healthcare, facility management, and aviation. This year's theme, "Technology Enabled Housekeeping" (TEHK), explored the transformative impact of technology on the housekeeping industry.

A key highlight was the panel discussion on "Housekeeping Management with Automation and Digitization", moderated by Ms. Sunita Srinivasan from T. John College. The panel featured industry experts, including Mr. Satyabrata Samal, Associate Director of Housekeeping at Clarks Exotica Convention Resort & Spa, along with leaders from ITC Windsor, Apollo Hospital, and Olive by Embassy. Mr. Samal offered valuable insights into how Clarks Exotica has embraced AI and automation in its housekeeping operations, resulting in improved efficiency, guest satisfaction, and sustainability. He emphasized that while technology is key, Clarks Exotica maintains a personalized service touch, setting a benchmark in guest experience.

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Mr. Bhavya Kaura, General Manager of Fortune Park JP Celestial, commended PHA for nurturing future hospitality leaders, while Mr. Ajay Jain, CEO of Bed and Bath Depot, stressed the importance of standardized linen quality and inventory management in hotels.

Demonstrating its commitment to developing emerging talent, Clarks Exotica sponsored meal and lifestyle vouchers for participants, underlining its active role in supporting future professionals in the hospitality industry.

The event concluded with awards for various competitions, including a housekeeping design challenge, in which M. S. Ramaiah University claimed the Champions Trophy. The day also featured cultural performances by PHA YUVA members from across India and an expert talk on AI in Housekeeping by Mr. Girish Prabhu, CEO of Instio Experiences.

Clarks Exotica's leadership in integrating technology with personalized service was a key takeaway from the convention, reinforcing its position as an innovator in the hospitality sector.

About Clarks Exotica Convention Resort and Spa:

Set amid tranquil surroundings, Clarks Exotica Convention Resort and Spa provides a luxurious haven for both leisure and corporate travelers. With its expansive rooms, gourmet dining experiences, and world-class event facilities, the resort promises an exceptional stay marked by luxury and hospitality.

Website:
Clarks Exotica Website


ITC Grand Chola Wins Net Zero Water Category at COOL Conclave 3.0

ITC Grand Chola Wins Net Zero Water Category at COOL Conclave 3.0

By Manu Vardhan Kannan

Published on August 26, 2026

ITC Grand Chola, Chennai, has been named the Winner in the Net Zero Water Category at the COOL Conclave 3.0 – Decarbonisation Excellence Awards 2026. The recognition highlights the hotel’s continued efforts in water conservation, resource management and sustainable hospitality.

The award reflects ITC Grand Chola’s approach to making sustainability part of its daily operations while continuing to offer a luxury experience to guests. Its work in water conservation, reuse and efficient resource management has helped the hotel reduce its environmental impact through measurable practices. ITC Grand Chola holds LEED Platinum, LEED Zero Carbon and LEED Zero Water certifications, adding to its position as a leading example of sustainable luxury hospitality.

Beyond its sustainability initiatives, the Chennai hotel is also known for its strong connection with the heritage and culture of Southern India. Spread across eight acres, ITC Grand Chola takes inspiration from the Chola dynasty and the architectural traditions of the region.

Its design includes influences from the Brihadeeswara Temple, Gangaikondacholapuram Temple and Airavateswara Temple, creating a setting that brings together South Indian heritage, craftsmanship and luxury.

The hotel’s iconic Sangam lobby features carved balustrades, engraved stairways and detailed artistic elements, while the Grand Staircase showcases the symbolic Wheel of Life motif. These design elements give guests an experience that connects the hotel’s luxury offering with the region’s architectural legacy.

The latest recognition at the COOL Conclave 3.0 – Decarbonisation Excellence Awards adds to ITC Grand Chola’s sustainability achievements. With continued focus on environmental responsibility, resource efficiency and sustainable innovation, the hotel remains committed to shaping a more responsible approach to luxury hospitality in India and beyond.


Courtyard by Marriott Madurai Marks Eight Years of Hospitality and Growth

Courtyard by Marriott Madurai Marks Eight Years of Hospitality and Growth

By Manu Vardhan Kannan

Published on August 25, 2026

Courtyard by Marriott Madurai is celebrating its eighth anniversary, marking eight years of hospitality, culinary experiences and strong connections with the city. Since opening in 2018, the hotel has grown alongside Madurai’s tourism, business and hospitality sectors.

The property has built a strong presence among Leisure Travellers, Temple Tourists, Corporate Guests, MICE groups and Wedding celebrations. Over the years, it has continued to adapt to changing guest expectations while focusing on personalized and experience-led hospitality.

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Mr. V. Vasudevan, Chairman, said, “Eight years in Madurai is a milestone built on trust, commitment and strong relationships. We are proud to have grown alongside the city and look forward to creating greater value for Madurai’s hospitality landscape in the years ahead.”

The hotel is also seeing strong business momentum in 2026. During the first half of the year, Courtyard by Marriott Madurai recorded 25%+ growth, with occupancy crossing 85%. Hotel revenue grew by 19.9%, while occupancy growth stood at 8.8%.

Mr. C. Muralikrishnan, Managing Director, said, “Our eight-year journey reflects our ability to evolve with Madurai and its changing hospitality landscape. The strong growth this year reinforces our confidence in the city’s potential and our vision for the future.”

Food and beverage continues to be an important part of the hotel’s offering, with Madurai Kitchen becoming a prominent dining destination for both hotel guests and local diners. Its buffet, food festivals, brunches and curated culinary experiences have added to Madurai’s growing premium dining culture. The hotel has also strengthened its presence in the weddings and MICE segment, having hosted 25+ medical conferences, including national and global associations.

Mr. V. Akshay Ram, Executive Director, said, “Hospitality is ultimately about creating experiences that guests remember. Over the past eight years, we have continually evolved our offerings while staying committed to personalized service and meaningful guest experiences.”

Guest loyalty remains an important part of the hotel’s journey, with repeat guests returning year after year. The property also recorded record guest satisfaction in the first half of 2026. Alongside technology-led convenience, the hotel continues to focus on the human connection that remains central to hospitality.

Sustainability has also become part of the property’s daily operations. Its glass-bottle water plant and energy-efficiency initiatives have helped bring annual electricity consumption down from 2,980,550 kWh to 2,908,447 kWh, saving 72,103 kWh despite an 8.8% increase in occupancy and 19.9% growth in hotel revenue. Engineering-led operational practices have also helped reduce HLP costs from 9.4% to 8.4%.

Mr. Mahesh Padala, General Manager, said, “Our eighth anniversary is a celebration of our guests and our associates who make every experience special. The loyalty of our guests and record satisfaction this year inspire us to raise the bar even further.”

As Courtyard by Marriott Madurai enters its ninth year, the hotel will continue to focus on guest experience, F&B innovation, weddings, MICE, technology and sustainability, while growing alongside Madurai and contributing to the city’s evolving hospitality landscape.


Taj Agra Invites Guests to Embrace the Monsoon with Special Staycation Offer

Taj Agra Invites Guests to Embrace the Monsoon with Special Staycation Offer

By Hariharan U

Published on August 23, 2026

Taj Agra is inviting guests to make the most of the monsoon season with a specially curated Monsoon Staycation, combining comfortable accommodation with dining and wellness benefits for a relaxed getaway in the historic city.

The staycation offer provides guests with savings across key aspects of their stay, including accommodation, food and beverages, and spa and salon services.

Guests can avail 25% savings on breakfast-inclusive stays, along with daily breakfast at the designated dining venue. The offer also includes 25% savings on food and beverages and 25% savings on spa therapies and salon services during the stay.

Speaking about the offer, Bikram Pradhan, Revenue Manager, Taj Agra, said, “The monsoon season offers a wonderful opportunity to slow down, reconnect and enjoy a more leisurely getaway. Through our Monsoon Staycation, we are delighted to welcome guests to Taj Agra for a relaxed and enriching experience, with thoughtfully curated dining and wellness benefits.”

Additional benefits under the offer include up to 8% NeuCoins on eligible bookings and spends, along with standard Wi-Fi throughout the stay.

Key Offer Details:

  • 25% savings on breakfast-inclusive stays
  • Daily breakfast at the designated dining venue
  • 25% savings on food and beverages
  • 25% savings on spa therapies and salon services
  • Up to 8% NeuCoins on bookings and eligible spends
  • Standard Wi-Fi during the stay

The Monsoon Staycation is available for bookings from 18 July to 23 August 2026, with stays valid from 18 July to 30 September 2026.

Located in Agra, Taj Agra offers guests a blend of contemporary hospitality and the cultural heritage of the destination, making it a setting for leisure escapes, celebrations and business stays.

Booking:

Guests can book the offer through Taj Hotels' official booking platform.

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