6th National Housekeeping Convention & 9th PHA Anniversary: Embracing Tech-Driven Housekeeping

6th National Housekeeping Convention & 9th PHA Anniversary: Embracing Tech-Driven Housekeeping

By Nithyakala Neelakandan

Published on June 2, 2024

The Professional Housekeeping Association (PHA) and the Young United Visionary Association hosted the 6th National Housekeeping Convention alongside the 9th PHA Anniversary on May 25th, 2024, at the Clarks Exotica Convention Resort in Bangalore. This year’s convention, themed “Technology-enabled Housekeeping,” focused on the transformative impact of emerging technologies such as Augmented Reality (AR), Virtual Reality (VR), Artificial Intelligence (AI), Machine Learning (ML), the Metaverse, and digital processes on housekeeping operations.

Ms. Jayashree Nagaraj, the founding President and Chairperson of PHA, served as the event’s Ambassador, emphasizing her dedication to advancing industry standards and practices.

The event featured a distinguished lineup of speakers and guests, each highlighting the critical role of innovation in hospitality. Mr. Balaji M, Group CEO of Kamalya Group and Clarks Exotica Convention Resort & Spa, attended as the Guest of Honor, underscoring the importance of technological innovation and collaboration in the hospitality sector.

Ms. Smita Rathod, Corporate Executive Housekeeper and Director of Rooms at The Leela Hotel Conventions Residences, delivered the keynote address. She shared her extensive experience in leveraging technology to enhance guest experiences and operational efficiency.

Mr. Venkatesh Subramani, Founder and CEO of i2i Softwares, spoke as the Distinguished Speaker on Digitalization. He highlighted recent trends and innovations reshaping the housekeeping landscape.

Dr. Josyula Shekar, Director and CEO of Zyvana Integrated Services Pvt Ltd, contributed as the Lead Speaker, offering insights on integrating technology into housekeeping practices to promote sustainability and profitability.

Ms. Indrani Sanyal, GM of Housekeeping at Medica Super Specialty Hospital in Kolkata, served as the Chief Convener, facilitating crucial discussions and partnerships among industry professionals.

One of the event’s highlights was the “Immaculate Innovations: Expertise Shared by Housekeeping Titans” session. This segment showcased groundbreaking initiatives and best practices from leading experts. Attendees also benefited from research papers and findings on AI-enabled housekeeping, which provided a roadmap for future advancements and industry standards.

The 6th National Housekeeping Convention and 9th PHA Anniversary was a landmark event, bringing together industry stakeholders to explore the vast potential of technology in shaping the future of housekeeping.

About Clarks Exotica

Clarks Exotica Convention Resort & Spa, located amidst the serene landscapes of Bangalore, is a premier destination offering luxurious accommodations, world-class amenities, and unparalleled hospitality. It provides an unforgettable experience for both leisure and business travelers.

This year’s convention has set a new benchmark for how technology can be seamlessly integrated into housekeeping, driving the industry towards a more efficient and innovative future.


InterContinental Chennai Mahabalipuram Resort Unveils a New Chapter of Luxury by the Sea

InterContinental Chennai Mahabalipuram Resort Unveils a New Chapter of Luxury by the Sea

By Manu Vardhan Kannan

Published on June 2, 2026

InterContinental Chennai Mahabalipuram Resort, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, has unveiled the final phase of its extensive transformation, introducing a refreshed beachfront experience that combines contemporary luxury with the cultural richness of Mahabalipuram.

Spread across 15 acres along the scenic East Coast Road, the reimagined resort features a range of new offerings including an ocean-facing ballroom, expansive beach lawns, luxury suites with plunge pools, new restaurants and bars, a sports pavilion, meditation gardens, and scenic walking trails.

Commenting on the milestone, Sudeep Jain, Managing Director, South West Asia, IHG Hotels & Resorts, said, “The reopening of InterContinental Chennai Mahabalipuram Resort marks an important milestone for our luxury portfolio in India. This multi-million-dollar transformation reflects our commitment to delivering destination-led, experience-rich stays that combine world-class hospitality with a strong sense of place. We are excited to welcome guests back to a reimagined resort that sets a new benchmark for mindful luxury on the Coromandel Coast.”

Inspired by the iconic Shore Temple and the heritage of Mahabalipuram, the resort blends local influences with contemporary design. Its 110 guestrooms and suites have been redesigned to offer elevated beachfront living, featuring spacious layouts, premium amenities, standalone bathtubs, rain showers, and views of the Bay of Bengal, landscaped gardens, and pool areas.

Among the standout accommodations are the Grand Presidential Suite, which offers expansive ocean views, a jacuzzi, and a steam room; the Presidential Suite, featuring a private pool and spa room overlooking the sea; and the Rathi Suite, complete with a plunge pool, steam room, and serene garden views.

Reflecting on the transformation, Anand Nair, General Manager, InterContinental Chennai Mahabalipuram Resort, said, “This relaunch marks a proud milestone for us, unveiling a truly transformed resort. Envisioned as a coastal icon reimagined, it brings together the richness of South Indian culture with modern luxury. Every space tells a story and each experience is thoughtfully curated to offer guests a more personal and elevated stay. Our ambition is to position the resort not merely as a place to stay, but as a destination in its own right.”

The resort has also strengthened its position as a destination for weddings, celebrations, and large-scale events. The newly introduced Vaibhava Ballroom spans over 12,000 sq. ft. and offers sea-facing views, while the adjoining Vaibhava and Beach Lawns cover over 70,000 sq. ft. Together, the venues can comfortably host more than 5,000 guests, making the property one of the region’s prominent event destinations.

Dining experiences have also been expanded with a refreshed collection of restaurants and lounges. The Melting Pot offers Indian, Western, and Pan-Asian cuisine through interactive live kitchens, while KoKoMMo Tiki Shack presents a relaxed beachfront dining experience. Tao of Peng serves authentic Hunan and Cantonese cuisine, while Viora Sky Lounge offers panoramic coastal views paired with crafted cocktails. The Gatsby Lounge adds a relaxed sports lounge concept with live match screenings, handcrafted beverages, and private gathering spaces.

Wellness remains a key focus at the resort. Guests can unwind at Amrtam Spa, enjoy the fitness centre, explore meditation gardens and nature trails, or participate in activities including beachside yoga and sunrise meditation. The property also features a sports pavilion, pickleball court, ATV trail, and dedicated recreational spaces for families and children through Planet Trekkers and the Secret Garden.

The resort further enhances guest experiences through curated cultural and heritage explorations of Mahabalipuram. Through its Concierge Gallery, guests can discover the destination’s history, art, and coastal character while engaging with thoughtfully designed local experiences.

Located just 60 minutes from Chennai International Airport and close to the UNESCO World Heritage Site of Mahabalipuram, the resort offers convenient access to one of India’s most culturally significant coastal destinations.

The transformation reflects IHG Hotels & Resorts’ continued focus on expanding its luxury and lifestyle portfolio across India while catering to the growing demand for destination-led travel experiences that combine leisure, celebrations, wellness, and business travel.


Taj Exotica Resort & Spa, Goa Adopts PNG Infrastructure to Advance Sustainable Hospitality

Taj Exotica Resort & Spa, Goa Adopts PNG Infrastructure to Advance Sustainable Hospitality

By Author

Published on May 31, 2026

Taj Exotica Resort & Spa, Goa has strengthened its sustainability efforts with the successful implementation of Piped Natural Gas (PNG) infrastructure across the resort. The move marks a significant milestone in the property's ongoing commitment to environmentally responsible operations and aligns with IHCL Goa’s sustainability and social impact framework, Paathya.

The introduction of PNG is expected to enhance energy efficiency across key operational areas, including kitchens, staff dining facilities, and utility services. As one of the cleanest-burning hydrocarbon fuels, PNG helps reduce carbon emissions while improving combustion efficiency and operational safety standards.

Beyond its environmental advantages, the transition also simplifies daily hotel operations. The adoption of a continuous piped supply removes the need for LPG cylinder handling, storage, transportation, and refill management. This not only improves operational continuity but also contributes to enhanced workplace hygiene, safety, and efficiency.

Commenting on the initiative, Ranjit Philipose, Senior Vice President – Operations, IHCL Goa, said that sustainability remains deeply embedded in the organisation’s approach to operations and growth. He noted that the implementation of PNG infrastructure at Taj Exotica Resort & Spa, Goa represents an important milestone in the Paathya journey and reflects the company’s commitment to adopting cleaner and future-ready solutions across its hotel portfolio.

He further added that responsible hospitality today extends beyond guest experiences and focuses on creating long-term positive impact through conscious decisions that benefit both the environment and local communities.

The latest initiative further reinforces IHCL Goa’s vision of integrating sustainable practices across its operations while supporting India's broader clean energy goals. Through projects aligned with the Paathya framework, the company continues to advance responsible luxury and environmentally conscious hospitality practices.


Lords Hotels Launches Lords Inn Katra Near Vaishno Devi Shrine

Lords Hotels Launches Lords Inn Katra Near Vaishno Devi Shrine

By Hariharan U

Published on May 30, 2026

Lords Hotels & Resorts has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.

Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.

Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.

According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.

Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.

Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.

Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.

The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.

With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.

 has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.

Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.

Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.

According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.

Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.

Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.

Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.

The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.

With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.

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