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By Nithyakala Neelakandan
Published on June 2, 2024
The Professional Housekeeping Association (PHA) and the Young United Visionary Association hosted the 6th National Housekeeping Convention alongside the 9th PHA Anniversary on May 25th, 2024, at the Clarks Exotica Convention Resort in Bangalore. This year’s convention, themed “Technology-enabled Housekeeping,” focused on the transformative impact of emerging technologies such as Augmented Reality (AR), Virtual Reality (VR), Artificial Intelligence (AI), Machine Learning (ML), the Metaverse, and digital processes on housekeeping operations.
Ms. Jayashree Nagaraj, the founding President and Chairperson of PHA, served as the event’s Ambassador, emphasizing her dedication to advancing industry standards and practices.
The event featured a distinguished lineup of speakers and guests, each highlighting the critical role of innovation in hospitality. Mr. Balaji M, Group CEO of Kamalya Group and Clarks Exotica Convention Resort & Spa, attended as the Guest of Honor, underscoring the importance of technological innovation and collaboration in the hospitality sector.
Ms. Smita Rathod, Corporate Executive Housekeeper and Director of Rooms at The Leela Hotel Conventions Residences, delivered the keynote address. She shared her extensive experience in leveraging technology to enhance guest experiences and operational efficiency.
Mr. Venkatesh Subramani, Founder and CEO of i2i Softwares, spoke as the Distinguished Speaker on Digitalization. He highlighted recent trends and innovations reshaping the housekeeping landscape.
Dr. Josyula Shekar, Director and CEO of Zyvana Integrated Services Pvt Ltd, contributed as the Lead Speaker, offering insights on integrating technology into housekeeping practices to promote sustainability and profitability.
Ms. Indrani Sanyal, GM of Housekeeping at Medica Super Specialty Hospital in Kolkata, served as the Chief Convener, facilitating crucial discussions and partnerships among industry professionals.
One of the event’s highlights was the “Immaculate Innovations: Expertise Shared by Housekeeping Titans” session. This segment showcased groundbreaking initiatives and best practices from leading experts. Attendees also benefited from research papers and findings on AI-enabled housekeeping, which provided a roadmap for future advancements and industry standards.
The 6th National Housekeeping Convention and 9th PHA Anniversary was a landmark event, bringing together industry stakeholders to explore the vast potential of technology in shaping the future of housekeeping.
About Clarks Exotica
Clarks Exotica Convention Resort & Spa, located amidst the serene landscapes of Bangalore, is a premier destination offering luxurious accommodations, world-class amenities, and unparalleled hospitality. It provides an unforgettable experience for both leisure and business travelers.
This year’s convention has set a new benchmark for how technology can be seamlessly integrated into housekeeping, driving the industry towards a more efficient and innovative future.
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By Manu Vardhan Kannan
Published on November 18, 2025
Novotel Mumbai Juhu Beach opened its festive season with its much-awaited annual cake-mixing ceremony, creating a lively afternoon filled with joy, high tea, and seaside celebrations. Held by the poolside, the event brought together guests, families, and culinary enthusiasts for a cherished pre-Christmas ritual that leads into the upcoming Tree Lighting Ceremony and New Year’s Eve festivities.
Set against the scenic backdrop of the sea, the celebration reflected the warm spirit of the season, showcased through the hotel’s popular F&B outlets, The Square, Gadda Da Vida, Sampan, Bageecha, and Péché Mignon. Guests joined hands with the hotel’s culinary team for the traditional cake-mixing ritual, symbolising community, togetherness, and the joy of giving.
The afternoon continued with an elegant seaside high tea featuring a curated selection of savoury bites, sweet treats, and refreshing beverages. The atmosphere carried the perfect blend of warmth and celebration, truly capturing the festive essence of Novotel Mumbai Juhu Beach.
Kunal Shanker, General Manager, Novotel Mumbai Juhu Beach, shared, “Our annual cake-mixing ceremony is a celebration of togetherness and marks the beginning of our festive preparations. It is always heartening to see families, friends, and even first-time participants join hands in this joyous ritual, sharing laughter and creating memories. As these ingredients mature over the coming weeks, they will carry with them the warmth, camaraderie, and festive spirit that define this special time of the year.”
As the ceremony progressed, guests donned chef’s caps, aprons, and gloves, preparing to mix an aromatic blend of premium ingredients such as sultanas, candied ginger, macerated dates, crystallised fruit, and hand-picked nuts. These ingredients were combined with fine spirits to begin the months-long maturation process essential for the hotel’s signature Christmas offerings.
The lively ambience, enhanced by festive melodies and the soothing seaside backdrop, created a memorable experience for every participant. Families and friends came together to enjoy this unique tradition, marking the joyful beginning of the holiday season at Novotel Mumbai Juhu Beach.
Hilton Mumbai International Airport welcomed the festive season with a lively Cake-Mixing Ceremony followed by the hotel’s signature Sunday Brunch. The celebration marked the beginning of the hotel’s festive calendar and brought together media, influencers, key clients, and Hilton Honors members.
Guests took part in the traditional cake-mixing ritual, blending dry fruits, spices, and festive flavours that set the tone for the hotel’s Christmas preparations. The afternoon continued with an indulgent brunch featuring global cuisines, live stations, festive-inspired dishes, and artisanal desserts.
The hotel announced that this was only the start of its festive offerings. Guests can look forward to exclusive staycation and holiday packages, Nikkei Table, a Peruvian culinary experience hosted by Chef Vishag, and a special showcase celebrating the culture of Bengal curated by Chef Ananya Banerjee. The season will also include a Christmas Eve Dinner with classic holiday favourites, a grand Christmas Day Brunch for families, and the Big Bang New Year’s Eve Celebration featuring music, gourmet food, and memorable experiences.
Hilton Mumbai International Airport is set to create a festive season filled with culture, creativity, and unique culinary journeys, bringing a blend of tradition and innovation to its guests. More festive experiences will be announced through December and into the New Year.
Published on November 13, 2025
Clarks Exotica Convention Resort & Spa welcomed the festive season with its much-awaited annual Cake Mixing Ceremony, held at the scenic poolside of the Clubhouse. The cherished tradition brought together guests, residents from Swiss Town, Hollywood Town, and Serene Garden, along with the senior management and resort team, for an evening filled with laughter, warmth, and community joy.
The event began on a grand note with the reveal of specially designed cake-mixing logos, offering a creative glimpse into the resort’s evolving story and setting an air of anticipation for its upcoming chapter. This thoughtful addition added excitement to the evening and reflected the brand’s commitment to innovation and storytelling.
As the music played and festive aromas filled the air, guests joined hands with the Clarks team to mix a rich medley of dry fruits, nuts, and spices, a symbolic gesture of joy, togetherness, and prosperity for the season ahead. The ceremony concluded with a sumptuous poolside spread of snacks and beverages, creating the perfect prelude to the holiday celebrations.
Sharing his thoughts on the occasion, Mr. Balaji M, CEO, Clarks Exotica, said, “At Clarks Exotica, we believe every celebration is an opportunity to create lasting memories. The annual cake mixing reflects the values we hold close, community, warmth, and connection. Seeing our guests, residents, and team members come together in such high spirits reminds us that hospitality is ultimately about people, not places. This event marks not just the start of the festive season, but also a renewed chapter in our brand’s story.”
As the resort prepares to unveil its new brand identity, this year’s cake mixing stood as a symbolic celebration of blending tradition with innovation. With the festive cheer in full swing and an exciting future ahead, Clarks Exotica continues to redefine hospitality through experiences that celebrate togetherness and timeless joy.
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