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By Nithyakala Neelakandan
Published on June 2, 2024
The Professional Housekeeping Association (PHA) and the Young United Visionary Association hosted the 6th National Housekeeping Convention alongside the 9th PHA Anniversary on May 25th, 2024, at the Clarks Exotica Convention Resort in Bangalore. This year’s convention, themed “Technology-enabled Housekeeping,” focused on the transformative impact of emerging technologies such as Augmented Reality (AR), Virtual Reality (VR), Artificial Intelligence (AI), Machine Learning (ML), the Metaverse, and digital processes on housekeeping operations.
Ms. Jayashree Nagaraj, the founding President and Chairperson of PHA, served as the event’s Ambassador, emphasizing her dedication to advancing industry standards and practices.
The event featured a distinguished lineup of speakers and guests, each highlighting the critical role of innovation in hospitality. Mr. Balaji M, Group CEO of Kamalya Group and Clarks Exotica Convention Resort & Spa, attended as the Guest of Honor, underscoring the importance of technological innovation and collaboration in the hospitality sector.
Ms. Smita Rathod, Corporate Executive Housekeeper and Director of Rooms at The Leela Hotel Conventions Residences, delivered the keynote address. She shared her extensive experience in leveraging technology to enhance guest experiences and operational efficiency.
Mr. Venkatesh Subramani, Founder and CEO of i2i Softwares, spoke as the Distinguished Speaker on Digitalization. He highlighted recent trends and innovations reshaping the housekeeping landscape.
Dr. Josyula Shekar, Director and CEO of Zyvana Integrated Services Pvt Ltd, contributed as the Lead Speaker, offering insights on integrating technology into housekeeping practices to promote sustainability and profitability.
Ms. Indrani Sanyal, GM of Housekeeping at Medica Super Specialty Hospital in Kolkata, served as the Chief Convener, facilitating crucial discussions and partnerships among industry professionals.
One of the event’s highlights was the “Immaculate Innovations: Expertise Shared by Housekeeping Titans” session. This segment showcased groundbreaking initiatives and best practices from leading experts. Attendees also benefited from research papers and findings on AI-enabled housekeeping, which provided a roadmap for future advancements and industry standards.
The 6th National Housekeeping Convention and 9th PHA Anniversary was a landmark event, bringing together industry stakeholders to explore the vast potential of technology in shaping the future of housekeeping.
About Clarks Exotica
Clarks Exotica Convention Resort & Spa, located amidst the serene landscapes of Bangalore, is a premier destination offering luxurious accommodations, world-class amenities, and unparalleled hospitality. It provides an unforgettable experience for both leisure and business travelers.
This year’s convention has set a new benchmark for how technology can be seamlessly integrated into housekeeping, driving the industry towards a more efficient and innovative future.
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By Manu Vardhan Kannan
Published on July 4, 2026
ITC Hotels Limited (ITCHL) has announced the opening of Fortune Lakeview Bhimtal, a 63-key lakeside hotel overlooking the scenic Bhimtal Lake in Uttarakhand. The launch marks the company's 12th property in the state, further strengthening its presence in one of India's growing leisure destinations.
Surrounded by the Himalayan hills, the hotel features thoughtfully designed rooms and suites, with many offering panoramic views of the lake and the surrounding landscape. It also serves as a convenient base for travellers looking to explore the Kumaon region, with easy access to Nainital, Sattal, Naukuchiatal, and Kainchi Dham.
Commenting on the launch, Anil Chadha, Managing Director, ITC Hotels Limited, said, "Uttarakhand holds a special place in our portfolio, and the opening of our 12th hotel in the region speaks of our confidence in its growing appeal among travellers seeking meaningful experiences. Fortune Lakeview Bhimtal marks a happy milestone in our expansion journey around India’s high-growth and emerging leisure markets."
The hotel also caters to business and social events with banqueting and conferencing facilities that can accommodate up to 200 guests. A dedicated boardroom is available for meetings, presentations, and strategy sessions, while the lakeside setting provides an attractive venue for corporate off-sites, leadership retreats, intimate weddings, and social celebrations.
Guests can enjoy a range of wellness and recreational facilities, including an all-weather swimming pool, a fully equipped gymnasium, and a spa that is set to open soon.
The dining options include Zodiac, the hotel's all-day dining restaurant serving local Kumaoni dishes alongside international favourites, and Neptune Bar, offering a selection of wines, spirits, and brews. A rooftop restaurant, Nakshatra, is also expected to open soon, featuring open-air dining with panoramic lake views.
Beyond the hotel, visitors can experience a variety of outdoor activities such as boating and kayaking on Bhimtal Lake, nature walks through pine and oak forests, trekking, mountain biking, birdwatching, and photography. Nearby destinations including Naukuchiatal, Sattal, and Mukteshwar also offer adventure experiences such as paragliding, ziplining, rock climbing, camping, and wildlife spotting.
Hemant Dwivedi, Owner of Fortune Lakeview Bhimtal, said, "The opening of Fortune Lakeview Bhimtal marks an exciting milestone for us. As one of Uttarakhand’s most sought-after leisure destinations, Bhimtal appeals to discerning travellers seeking immersive experiences amidst nature. Together with ITC Hotels, we are committed to creating a distinctive hospitality offering that blends the destination’s charm with world-class service. Fortune Lakeview Bhimtal aims to contribute to Bhimtal’s tourism growth, generate meaningful employment, and emerge as a preferred choice for leisure stays, weddings and corporate retreats."
With this opening, ITCHL's portfolio in Uttarakhand now includes properties in Mussoorie, Haridwar, Rishikesh, Haldwani, Ranikhet, Jim Corbett, Nainital, and Bhimtal, with upcoming hotels planned in Selaqui and Mukteshwar.
Published on July 1, 2026
Holiday Inn New Delhi Mayur Vihar Noida is bringing the rich flavours and traditions of Rajasthan to the capital with "Rajwada Rang", a specially curated Rajasthani Food Festival at Café on 3. The festival is being held from June 26 to July 4, 2026, between 7:00 PM and 11:00 PM, offering guests an authentic taste of the royal state's culinary heritage.
To complement the dining experience, Café on 3 has been transformed with traditional Rajasthani décor, colourful accents and cultural elements that recreate the vibrant charm of Rajasthan, giving guests an immersive cultural and culinary experience.
The festival menu has been curated by Executive Chef Ashutosh Bisht in collaboration with Guest Chef Hem Singh Gurjar from Holiday Inn Jaipur City Centre. A native of Rajasthan, Chef Hem brings generations of culinary expertise and deep knowledge of the state's traditional recipes, ensuring guests enjoy authentic flavours and cooking styles.
The culinary journey begins with comforting soups such as Bajre Ki Raab and Mutton Paya Ka Raab, followed by appetisers including Paneer Rajwada, Kadai Ki Seekh, Jaipuri Tangri Kebab and Jaisalmeri Murgh Malai Roll, each prepared using Rajasthan's distinctive spices and techniques.
Guests can then savour a variety of signature main course dishes such as Rajasthani Kadhi, Dal Marwadi, Gatte Ki Curry and the unique Gulab Jamun Ki Sabzi. The non-vegetarian selection features favourites like Laal Maas and Mutton Banjara, while traditional accompaniments including Bajra Ki Roti and Churma complete the meal.
The festival concludes with a selection of classic Rajasthani desserts, including Ghewar Malai, Alwar Ka Milk Cake and Mawa Kachori, offering guests a sweet finish to the royal feast.
Speaking about the festival, Ashutosh Bisht, Executive Chef, Holiday Inn New Delhi Mayur Vihar Noida, said, "Rajwada Rang is an ode to Rajasthan's rich culinary legacy. By partnering with Chef Hem Singh Gurjar, we have curated a menu that stays true to authentic flavors while offering guests a memorable and immersive dining experience. Every dish tells a story of tradition, culture and the royal heritage of Rajasthan."
Adding to this, Shashi Shankar, Food & Beverage Manager, said, "Beyond the food, Rajwada Rang is about recreating the spirit of Rajasthan. From the vibrant décor to the carefully crafted menu, every element has been designed to transport guests to the royal heartland of India and offer them an unforgettable culinary journey."
By Hariharan U
Published on June 30, 2026
Raffles Cambodia’s iconic heritage hotels have secured top honours in the Travel + Leisure Luxury Awards Asia-Pacific 2026, reaffirming their position among the region’s leading luxury hospitality destinations.
Raffles Hotel Le Royal in Phnom Penh was ranked Cambodia’s No. 1 city hotel, while Raffles Grand Hotel d’Angkor in Siem Reap secured the No. 2 position in the same category. Both properties also featured prominently across additional award categories, highlighting their continued excellence in luxury hospitality.
In the “Best Hotel Swimming Pools” category, Raffles Hotel Le Royal ranked No. 2, while Raffles Grand Hotel d’Angkor secured the No. 4 position. The Siem Reap property also earned the No. 4 spot in the “Best Hotel Spas” category. Adding to the accolades, Raffles Hotel Le Royal General Manager Dagmar Lyons was recognised among Cambodia’s best General Managers.
Commenting on the recognition, Dagmar Lyons said the achievement reflects the dedication of the entire team in bringing the heritage spirit of the hotel to life while maintaining Raffles’ signature warm and intuitive service.
Joseph Colina, General Manager of Raffles Grand Hotel d’Angkor, noted that the recognition reinforces the hotel’s role as a historic gateway to Angkor and its commitment to preserving Cambodia’s cultural and hospitality legacy.
The strong performance at the awards follows recent heritage-focused initiatives by Raffles Cambodia, including the launch of the “Grand Path of History” tour and a new publication chronicling the golden age of travel in Southeast Asia. The brand also continues to showcase archival materials and historical artefacts across its properties.
Raffles Hotel Le Royal, originally opened in 1929, is known for its French colonial, Khmer, and Art Deco-inspired design, following a major restoration completed in 2019. Meanwhile, Raffles Grand Hotel d’Angkor, established in 1932, continues to reflect classic French Art Deco architecture blended with Cambodian influences.
Both properties were previously among the select hotels in Cambodia to receive MICHELIN Keys in the inaugural edition of the guide for the country. Raffles Hotel Le Royal was also ranked the No. 2 hotel in Southeast Asia in the Condé Nast Traveler Readers’ Choice Awards 2025.
With continued global recognition, Raffles Cambodia strengthens its position as a custodian of heritage luxury hospitality, blending history, culture, and refined service across its iconic properties.
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