Accor, a leading global hospitality group and a Premium Partner of Paris 2024, has unveiled its new advertising campaign for the upcoming Paris 2024 Olympic and Paralympic Games. This campaign, which aims to highlight Accor's commitment to exceptional hospitality, includes a main film directed by Vincent Lobelle (Iconoclast), two short formats, and visuals shot by Aurélien Chauvaud.

Under the tagline “Crafting treasured memories,” the campaign reflects the ethos of Accor’s brands and its 1,700 hotels in France. The campaign emphasizes the dedication of Accor’s 40,000 Heartists®—staff members who are committed to creating memorable experiences for guests. Stories featured in the campaign include a concierge named Jean who embarks on an adventure to bring an ice cream to cheer up a young guest, a waitress who prevents a mishap with her quick thinking, and a receptionist who goes above and beyond to return a lost camera to its owner.

The campaign is set to air on TV and digital platforms from June 23 to September 15, and will also appear on billboards in train stations and airports, targeting both French and international travelers. Additionally, Accor has planned a comprehensive media strategy with France Télévisions to support the 2024 Paris Paralympic Games, reflecting its commitment to inclusion and support for disabled athletes.

Stéphanie Dartevelle, VP Sponsorship Europe & North Africa at Accor, said, “The campaign aims to celebrate the spirit of the 2024 Paris Olympics and Paralympics and to showcase the values of excellence, surpassing oneself and respect that Accor holds dear. It highlights Accor’s vision of hospitality and its ability to offer outstanding experiences to its guests during all the major events that inspire and bring people together throughout the world.”

Fabrice Plazolles, Creative Director at Havas Play, said “We wanted to create a blockbuster film for this campaign while simultaneously retaining a certain playfulness to entertain French audiences and make them smile. By featuring Heartists® as top athletes who will go to any lengths to satisfy their guests, we are highlighting Accor’s dedication and its expectations when it comes to hospitality. Vincent Lobelle’s talent took care of the rest, enabling us to create ­a vibrant and joyful film that reflects Accor’s values.”

As part of its role as a Premium Partner, Accor is also focusing on accessibility and inclusivity for the Paris 2024 Games. The group is working towards obtaining the “Tourism and Disability” certification for its French hotels, with over 330 hotels involved in the certification process. Furthermore, Accor will manage key services in the Athletes and Media Villages, including laundry, cleaning, and information services. These efforts are aligned with Accor’s broader commitment to sustainable development and responsible tourism.

Accor’s preparation for the 2024 Paris Games includes recruiting over 700 individuals to ensure efficient operations in the Athletes and Media Villages. The group has also introduced a specialized training program, “Sportist Training,” to equip its teams with the necessary skills for the event.

To enhance the guest experience during the Games, Accor will introduce “Mood Service” in select hotels, offering activities and themed events inspired by the spirit of Paris 2024. These initiatives aim to create a vibrant and engaging atmosphere for guests, further cementing Accor’s reputation for exceptional hospitality.