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By Nishang Narayan
Published on April 24, 2024
The World Travel & Tourism Council (WTTC) has unveiled two critical reports in partnership with Microsoft, spotlighting the transformative effects of Artificial Intelligence (AI) in the travel and tourism industry. These reports, titled "Responsible Artificial Intelligence (AI): Overview of AI Risks, Safety & Governance" and "Artificial Intelligence (AI): Global Strategies, Policies & Regulations," were launched during WTTC's participation at the UN General Assembly in New York, highlighting the organization's commitment to fostering a safe and ethical digital future.
The "Responsible Artificial Intelligence (AI)" report explores the potential risks of AI and proposes frameworks for transparency, accountability, and fairness. It addresses critical issues such as bias, discrimination, and the need for human oversight, enabling organizations to utilize AI technology responsibly.
The final installment, "Artificial Intelligence (AI): Global Strategies, Policies & Regulations," provides a comprehensive overview of the AI landscape across various nations and international bodies. This report details how governments and organizations are crafting policies to promote AI innovation responsibly.
Julia Simpson, President & CEO of WTTC, emphasized AI's role as a strategic tool for enhancing customer experiences and driving sustainability within the industry. She highlighted successful AI applications, such as Iberostar's use of AI for food waste management, which significantly cut costs and reduced waste.
Julie Shainock, Microsoft's Managing Director for the Travel, Transport, & Logistics Industry, also commented on AI's increasing adoption across the travel sector, enhancing customer and employee experiences and improving operational efficiencies.
The reports from WTTC stress the critical need for the Travel & Tourism sector to prioritize AI integration, urging investment in AI skills and collaboration between human and AI systems. Despite AI's growing influence, challenges like shortages in AI-skilled workers persist, underlining the need for proactive educational and training programs to facilitate AI adoption.
As AI reshapes global industries, WTTC continues to advocate for its safe, ethical, and inclusive use, ensuring that AI serves as a beneficial force in Travel & Tourism's future.
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By Manu Vardhan Kannan
Published on September 30, 2025
On the occasion of World Tourism Day, the Abhay Prabhavana Museum & Knowledge Centre has been recognised as one of India’s most distinctive cultural destinations. Conceptualised as a “Museum of Ideas,” it offers an immersive journey into India’s heritage, spiritual traditions, and enduring values that continue to inspire civilisation.
Spread across 65.5 hectares on the banks of the Indrayani River, Abhay Prabhavana is counted among the largest private museums in the world. It features over 30 galleries, 350 commissioned artworks, monumental sculptures, and storytelling spaces that connect visitors to the roots of Indian thought in a modern, engaging format. From recreations of ancient heritage sites like Dholavira and Jal Mandir to interactive galleries on Indic philosophy, the museum seamlessly blends history and innovation.
Highlights include the 13.2-metre Art Deco-style statue of Rishabhdev, regarded as the first teacher of civilisation, the 30.5-metre Manastambh symbolising humility, and the Plaza of Equanimity, a reimagined four-faced temple where values take precedence over form. Visitors can also enjoy high-quality vegetarian cuisine at the Sattva Food Court, making the destination a complete cultural retreat for families, students, and spiritual seekers.
Reflecting on the occasion, Dr. Abhay Firodia, Founder of Abhay Prabhavana, said, “Tourism, at its best, is about discovery, learning, and reflection. Abhay Prabhavana was created to be a destination where visitors can connect with India’s timeless values, understand the wisdom of our traditions, and take away insights that enrich their own lives. On Tourism Day, I invite travellers, students, and seekers of all ages to experience heritage as living knowledge, something to be felt, remembered, and carried forward.”
Every aspect of Abhay Prabhavana has been designed to engage both the eye and the mind. Expansive galleries use storytelling and design to enhance understanding, while sculptures and spaces inspire balance and reflection. Technology complements the experience without overshadowing it, allowing visitors to move seamlessly between history and imagination.
For travellers, the museum is more than just a stop on an itinerary, it is a lived journey that deepens their understanding of India’s cultural and spiritual spirit.
Located on the outskirts of Pune, the Abhay Prabhavana Museum is dedicated to preserving and promoting timeless Indic values inspired by Jainism. Spread across 65.5 hectares, it is among India’s largest privately owned museums. Conceptualised as a “Museum of Ideas,” it showcases Indian heritage through philosophy, art, history, and interactive storytelling. With curated exhibits, guided tours, and immersive experiences, the museum serves as a hub of inspiration for students, scholars, travellers, and cultural enthusiasts. More than a repository of history, it is a living space of learning, reflection, and dialogue that fosters deeper connections with India’s legacy.
Published on September 29, 2025
Chhatrapati Shivaji Maharaj International Airport (CSMIA) has reported remarkable growth in digital adoption, positioning itself among India’s most advanced airports. The rise of self-service options reflects the wider industry shift toward technology-driven, contactless travel.
Between April 2024 and August 2025, more than 3.86 million boarding passes were printed using self-check-in kiosks. IndiGo led the adoption with 2.58 million, followed by Air India with 1.09 million and Air India Express with 53,301. Among international carriers, Air France accounted for 90,902 boarding passes, ahead of Emirates at 18,356 and Lufthansa at 18,017. In August 2025 alone, 264,414 boarding passes were printed, a 41.8 per cent increase compared to April 2024.
The airport’s 32 self-baggage drop (SBD) units processed over 7.15 lakh bags during this period, with average processing times of 17–20 seconds. Domestic airlines accounted for nearly 6 lakh bags, while international carriers such as KLM, Air France, Emirates, Lufthansa, and Swiss collectively handled over 70,000. SBD adoption grew steadily, with international use rising from 4.15 per cent in April 2024 to 13.9 per cent in August 2025, and domestic use increasing from 5.26 per cent to 6.28 per cent.
Biometric-enabled travel also surged, with 6.3 million passengers using DigiYatra e-gates between April 2024 and August 2025. Adoption rose from 12 per cent in April 2024 to 32 per cent by August 2025. With 46 e-gates and 40 facial recognition pods across both terminals, DigiYatra allows passengers to clear checkpoints in just 2–3 seconds.
This progress is supported by the airport’s modernised Airport Operations Control Centre (AOCC) and Aviio, an AI-powered platform by Adani Airports, which boosts predictive analytics, operational efficiency, and real-time collaboration. Additional innovations include autonomous cleaning robots, with upcoming plans for smart washrooms and expanded AI/ML applications.
With strong passenger response and continued investment in digital infrastructure, CSMIA is advancing toward global best practices, setting a new benchmark in efficiency and passenger experience.
Published on September 24, 2025
SpiceJet has received another boost to its financial credibility, with Acuité Ratings & Research upgrading the airline’s long-term credit rating to BB (Stable) from BB- (Stable). This marks the company’s second upgrade in just a month, underlining its improved liquidity, stronger financial discipline, and clear operational roadmap. The short-term rating has been reaffirmed at A4+.
The upgrade comes after Acuité considered fresh details provided by the airline. Earlier, the rating agency had already raised SpiceJet’s rating to BB- (Stable). The latest revision reflects greater confidence in the airline’s turnaround efforts, including new aircraft inductions, settlements with key lessors, and structured financial planning.
A major driver of the improved outlook is SpiceJet’s revival strategy. The airline is preparing to induct new leased aircraft, nearly triple its daily flights to around 280, and return grounded planes to service. A recent settlement with Carlyle Aviation Partners is also expected to strengthen liquidity by offering cash credits for future maintenance, while restructuring lease debt by converting part of it into airline ownership.
Acuité noted the importance of SpiceJet’s seasoned leadership in shaping this progress. Chairman and Managing Director Ajay Singh, with over 15 years in aviation, has been credited with steering past turnarounds and strengthening the company’s growth path. The agency also highlighted the airline’s diversified revenue model as a strong foundation for long-term resilience.
Sharing his views on the development, Debojo Maharshi, Chief Business Officer at SpiceJet, said:
“The back-to-back upgrades in our credit ratings are a strong validation of SpiceJet’s consistent efforts to strengthen its financial foundation and build a resilient future. With fresh aircraft inductions, restructured agreements with lessors, and a focused strategy on growth and profitability, SpiceJet is well positioned to expand operations, enhance customer experience, and create long-term value for all stakeholders.”
Acuité further added that SpiceJet’s diversified revenue streams and expanding fleet capacity are set to support the airline’s revenue profile in the near to medium term, reflecting a positive outlook for India’s aviation market.
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