Loading...
You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
By Nithyakala Neelakandan
Published on November 6, 2024
As Air India celebrates two years of its five-year transformation plan, Vihaan.AI, the airline marks significant strides in digital advancement and operational improvement. Launched in 2022, Vihaan.AI has been the foundation of Air India’s commitment to reinvent itself, focusing on five key areas: customer experience, operational excellence, talent development, industry leadership, and digital innovation. With the upcoming merger with Vistara scheduled for November 12, 2024, Air India is positioning itself as a major player in the global airline industry.
Over the past two years, Air India has invested $200 million in technological upgrades, led by Chief Digital and Technology Officer Dr. Satya Ramaswamy. This extensive overhaul includes a shift to cloud-based platforms, new applications, and a re-engineered website and mobile app, offering faster booking processes, real-time updates, and an overall more intuitive experience. A significant focus has been on upgrading the in-flight entertainment (IFE) systems to provide a more seamless, personalized experience that passengers can access via their own devices. This improvement aligns with Air India’s mission to standardize passenger experience across its varied fleet.
An AI-powered chatbot, AI.g, launched in May 2023, has revolutionized customer service by autonomously managing 97% of customer inquiries, drastically reducing wait times and improving response quality. Integrated across Air India’s website, app, and call centers, AI.g ensures 24/7 support, setting a new standard in customer service.
Air India has rapidly modernized its internal systems, deploying 140 technology solutions in just two years. This includes migrating core functions to cloud platforms for improved scalability and reliability. Enhanced tools for crew management, safety systems, and general operations have streamlined the airline’s day-to-day functions. The addition of mobile devices for pilots, cabin crew, and ground staff provides real-time access to critical information, boosting efficiency across operational tasks.
A major milestone in Air India’s transformation journey is the anticipated merger with Vistara, scheduled for November 2024. This merger is part of Tata Group’s strategic initiative to consolidate its aviation assets under one flagship brand. The integration has already seen over 270,000 Vistara passenger reservations and more than 4.5 million loyalty program members transferred to Air India’s digital systems. Once the merger is finalized, Air India’s network will exceed 700 daily flights, further expanding both its domestic and international reach.
Initially, Vistara’s flights will operate under the designation “AI2” and maintain their service standards, later transitioning fully to Air India’s flight codes.
Through strategic investment and technological modernization, Air India aims to solidify its reputation in a competitive global aviation market. The merger with Vistara and ongoing digital improvements underscore its ambition to offer a world-class experience for travelers. As the airline enters this new chapter, it continues to prioritize customer experience and operational efficiency, ensuring it is well-prepared to meet the demands of the modern traveler.
Radisson Hotel Group expands midscale footprint in India wit...
Radisson Hotel Group is further bolstering its presence in I...
Kashif Masood Takes Charge as General Manager at Davanam Sar...
Davanam Sarovar Portico Suites, Bengaluru, has appointed Mr....
Manavatty: World’s First 0% Carb, Sugar & Fat Indian Arrack ...
From Kerala’s vibrant heritage to international acclaim, Man...
SOCIAL Launches Bold All-Day Menu with Inventive Plates and ...
SOCIAL Launches Bold New Plates Across Its All-Day Menu. The...
By Nishang Narayan
Published on July 20, 2025
In a major humanitarian move, Tata Sons has announced the formation of a ₹500 crore public charitable trust to support the victims and affected individuals of the recent Air India AI-171 tragedy in Ahmedabad. Named The AI-171 Memorial and Welfare Trust, this initiative reflects the group's commitment to offering both immediate and long-term support to the families of those who lost their lives, those who sustained injuries, and others impacted by the tragic incident.
Registered in Mumbai, the Trust will provide ex-gratia assistance of ₹1 crore to the families of the deceased and cover the medical treatment for seriously injured survivors. Additionally, the Trust will support the rebuilding of the B.J. Medical College Hostel infrastructure, which suffered damage during the incident.
The initiative also acknowledges the tireless efforts of first responders, healthcare professionals, disaster relief workers, and government staff by including them in the welfare ambit. The Trust aims to help them cope with trauma and stress resulting from their crucial service in the aftermath of the tragedy.
Tata Sons and Tata Trusts will each contribute ₹250 crore, totalling ₹500 crore towards the Trust’s philanthropic initiatives. A five-member Board of Trustees will oversee the operations, with S. Padmanabhan, former Tata veteran, and Sidharth Sharma, General Counsel at Tata Sons, appointed as the initial trustees. More appointments will follow.
Once necessary registrations and formalities with tax authorities are completed, the Trust will commence its operations in full swing, ensuring a robust and compassionate response to one of India’s most tragic aviation incidents in recent years.
Published on July 18, 2025
Remember Zindagi Na Milegi Dobara or even Dil Chahta Hai? There’s just something about travelling with your closest friends that hits differently. Whether it's long conversations that stretch into the night or silent moments shared over a sunrise, these trips remind us why we stay in each other’s lives despite the noise of everyday life. This Friendship Day, here’s your cue to finally plan that long-overdue trip with your tribe.
1. Nairobi & Maasai Mara, Kenya
Wild mornings, long drives, and campfire nightsFew experiences bond people like the stillness of a lion sighting or watching the sun rise from a hot-air balloon over the Mara. Kenya’s iconic safaris offer just that—and more. Travel in August to catch the Great Migration in full force, and don't miss Nairobi’s Africa Food Show if your gang loves culinary adventures. Add a surreal breakfast with giraffes at Giraffe Manor to your bucket list.Plan it for: The Big Five, game drives, Maasai tribe stories, and starry skiesStay at: A tented safari camp in the Mara
2. Ras Al Khaimah, UAE
Where adventure meets stunning eveningsThis lesser-known Emirate brings together beaches, deserts, and mountains in one epic package. Zipline across Jebel Jais, hike to Camp 1770, or chill on Flamingo Beach. You can camp under the stars, cuddle camels, or explore ancient pearling villages—all in one weekend.Plan it for: High-adrenaline mornings, lazy afternoons, and Arabian sunsetsStay at: Mövenpick Resort Al Marjan Island, Longbeach Campground
3. Koh Samui, Thailand
Island days, spa nights, and full moon storiesFor a quieter, soulful beach holiday with your gang, Koh Samui delivers. In August, the Gulf side is calm, the beaches are postcard-perfect, and the pace is just right. Opt for group spa experiences, island-hopping, or a quick trip to Koh Phangan for fire shows under the full moon.Plan it for: Spa days, beach barbecues, and full-moon eveningsStay at: Vana Belle, a Luxury Collection Resort, Koh Samui
4. Kalkudah, East Coast, Sri Lanka
Where sunrise surfing meets quiet nights by the waterKalkudah is all about that slow island rhythm. Wake up to surf-ready waves, spend the afternoon exploring sandbars and lagoons, and wind down with grilled seafood and cool Lion beers. It’s still off the tourist radar, which makes it perfect for authentic moments.Plan it for: Surfing, snorkelling, seafood nights, and slow travelStay at: Kalkudah Beach House by Teardrop Hotels
5. Mahé or La Digue, Seychelles
Creole picnics, bike rides, and barefoot luxuryWhether you’re into cycling between beaches or kayaking over coral reefs, Seychelles in August is idyllic. Choose Mahé for adventures or La Digue for unplugged bliss. Add reggae bars, Creole meals, and impromptu beach dances for full core-memory impact.Plan it for: Clear skies, chilled vibes, and unforgettable ocean adventuresStay at:
Boutique: L’Escale Resort Marina & Spa
Budget: La Digue Island Lodge or Berjaya Beau Vallon Bay Resort
Self-catering: Available across all 3 main islands
6. Tokyo, Japan
For friends who don’t need a plan, just a starting pointStart your day above Tokyo at the Skytree, then scatter across the city—matcha soft serves, secondhand vinyl in Shimokitazawa, ramen in Shinjuku, and neon-lit nights in Golden Gai. You’ll all find your way back with stories to trade over skewers.Plan it for: Urban wandering, ramen runs, and unforgettable city viewsStay at: Trunk Hotel, Shibuya
7. Tel Aviv & The Dead Sea, Israel
A city that moves fast, but always has room for a long night outTel Aviv is where your tribe can enjoy beach days, rooftop nights, and street food with soul. Add in a road trip to the Dead Sea to float, laugh, and grab selfies covered in mineral-rich mud. It’s the mix of culture, connection, and celebration you didn’t know you needed.Plan it for: Floating in the Dead Sea, rooftop bars, and people-watching at its finestStay at: A boutique hotel near Gordon Beach or Neve Tzedek
You don’t need a perfect itinerary to bring your friends together—just the intent to make it happen. Pick a place, book the trip, and trust the conversations, belly laughs, and those quiet shared moments to take care of the rest.
Conrad Hotels & Resorts, part of Hilton’s global luxury portfolio, has launched its innovative Conrad 1/3/5 program—a bespoke initiative designed for today’s discerning traveller seeking meaningful, immersive experiences. Drawing inspiration from Hilton founder Barron Hilton’s belief in purposeful exploration, the program offers guests curated itineraries that span one, three, or five hours, helping them connect with their destination’s essence—without sacrificing comfort or convenience.
The new 1/3/5 format meets the growing demand for experience-led luxury travel. According to Hilton’s 2025 Trends Report, nearly 70% of global travellers prefer staying active during trips, and over 75% prioritize hotels offering diverse local experiences. Whether guests have just one hour between meetings or a free afternoon to explore, Conrad 1/3/5 delivers seamless micro-journeys packed with cultural richness, local flavour, and thoughtful storytelling—crafted uniquely for each Conrad destination and accessible via the hotel concierge.
Dino Michael, Senior Vice President & Global Head of Hilton Luxury Brands, shared:
“At Conrad, we believe luxury is defined by how you experience a destination. Through Conrad 1/3/5, we’re empowering our guests to see the world from fresh perspectives—whether through food, art, nature, or local wisdom. It’s about depth, not duration.”
The program has rolled out globally, with Asia Pacific locations offering vibrant local experiences:
1 Hour – Visit to Aga Khan PalaceExplore this serene site tied to India’s freedom struggle, either solo or with a guide, and reflect amidst colonial architecture and lush gardens.
3 Hours – Spiritual and Market TrailVisit sacred temples like Dagadusheth Halwai and Pataleshwar Cave, then walk through bustling markets at Tulshi Baug and Laxmi Road for a peek into Pune’s street culture.
5 Hours – Sinhagad Fort Trek & SpaTrek up to the historic Maratha-era fort for sweeping views, followed by a 90-minute rejuvenating Signature Spa treatment back at the hotel.
1 Hour – Sambar MasterclassLearn to prepare Karnataka’s iconic dish with regional twists from Kerala and Tamil Nadu.
3 Hours – Pottery & Honey Tasting with the Beeman of IndiaMake your own pottery and meet India’s renowned beekeeper Apoorva BV for a honey-themed high tea.
5 Hours – Old Bengaluru Heritage WalkWander through vintage bookstores, temple alleys, and flower markets. Wrap up with a curated keepsake of filter coffee and jasmine.
1 Hour – Dine at Ithaa Undersea Restaurant or take a Jet Lagoon marine tour.
3 Hours – Manta Talk & Snorkel Adventure with a resident marine biologist.
5 Hours – Extended Reef Exploration with multiple snorkel sessions and oceanic storytelling aboard a luxury boat.
1 Hour – Omakase Coffee Experience with rare global beans, orSake Pairing by Yaegaki in a traditional tatami setting.
3 Hours – Ukiyo-e Art Masterclass with Japanese printmaking legends orOnigiri Workshop at a 10-generation heritage deli.
5 Hours – Samurai Swordsmithing and Tokyo tea bar crawl that bridges tradition with modern mixology.
1 Hour – Sway Sleep Therapy in an aerial hammock, orCrystal Chakra Healing session.
3 Hours – Full Moon Celebration with temple rituals and Melukat purification, orNawa Sanga Art Therapy for personal insight through colour and shape.
5 Hours – Foraging & Forest Bathing in the Bedugul rainforest, ending with a peaceful waterfall lunch, orScenic Cooking Journey after harvesting from regenerative Balinese farms.
Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!
Subscribe to Hospitality news e-magazine for free and never miss an issue.
By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Advertise With Us
We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.