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By Manu Vardhan Kannan
Published on May 31, 2026
Air India has announced that it has been awarded the Skytrax 4-Star Airline Rating for both Business Class and Economy Class, marking another significant milestone in the airline’s ongoing transformation under the Vihaan.AI programme.
The airline’s upgrade from a 3-Star to a 4-Star rating comes after a large-scale transformation focused on fleet modernisation, product upgrades, digital innovation, on-ground improvements, and enhanced service standards across the customer journey.
Air India stated that the improvements have also reflected strongly in customer feedback and passenger sentiment. The airline’s Net Promoter Score (NPS), a key indicator of customer satisfaction and advocacy, has improved by more than 70 points, moving from -35 in late 2022 to nearly +40 currently. On its flagship Airbus A350 and Boeing 787-9 aircraft, the airline’s NPS remains consistently in the high 60s.
Skytrax is recognised globally as one of the leading airline rating organisations, with its star ratings considered a major benchmark for airline quality and passenger experience. The 4-Star certification recognises airlines delivering strong and consistent service quality across products and operations.
Commenting on the achievement, Campbell Wilson, Chief Executive Officer & Managing Director, Air India, said: “This 4-Star rating from Skytrax is an important recognition of the progress we have made in transforming Air India into a more modern, customer-focused airline. This achievement is a testament to the dedication and hard work of over 24,000 Air India employees who have embraced this transformation with commitment and pride. While this milestone reflects how far we have come, it also strengthens our resolve to continue raising the bar, with a clear ambition to achieve a 5-Star rating in due course as we build a world-class global airline with an Indian heart.”
The Skytrax audit evaluates the entire passenger journey, including airport experience, lounge facilities, onboard products, food and beverage, and service consistency.
At the centre of Air India’s transformation is its fleet modernisation programme. The airline has inducted India’s first Airbus A350 aircraft along with new Boeing 787-9 aircraft featuring newly designed Air India interiors. It has also completed the retrofit of 27 A320neo aircraft with upgraded cabins, while retrofit work on legacy Boeing 787-8 and Boeing 777 aircraft continues. Air India said that more than 120 aircraft, representing 66 per cent of its full-service fleet, have now been upgraded.
The airline has also upgraded its airport and lounge experiences with redesigned lounges in Delhi, Bengaluru, and San Francisco, with additional upgrades planned globally. Other improvements include streamlined boarding, self-service check-ins, and enhanced digital tools aimed at making the passenger journey smoother.
Air India has further refreshed its onboard experience through extensive cabin crew retraining and the addition of more than 5,000 newly recruited crew members. The airline has also upgraded inflight meals, beverages, bedding, and amenities while expanding its inflight entertainment offerings. Widebody aircraft now feature over 3,000 hours of entertainment content, while narrowbody aircraft offer more than 1,250 hours through the Vista Stream wireless entertainment platform. Inflight internet connectivity is also being gradually introduced across services.
On the digital front, Air India has overhauled its IT infrastructure and customer support systems with a redesigned website, upgraded mobile application, and a generative AI chatbot that has handled over 14 million interactions. The airline also said that call wait times at its customer contact centre have reduced to around 10 seconds, alongside improvements in refunds and issue resolution processes.
As Air India continues its Vihaan.AI transformation journey, the airline said it remains focused on strengthening its products, service standards, and global presence while aiming to set new benchmarks for Indian aviation internationally.
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By Hariharan U
Published on August 19, 2026
Air India Express has commenced operations from the newly inaugurated Alluri Sitarama Raju International Airport at Bhogapuram in Andhra Pradesh, connecting Visakhapatnam with Hyderabad, Bengaluru and Vijayawada.
The airline began operations from the new airport on August 17, 2026, with 10 daily flights serving the three key domestic destinations. The inaugural flight departed for Bengaluru at 8:00 AM, with guests receiving ceremonial boarding passes to mark the launch.
The new services strengthen air connectivity for Visakhapatnam and the surrounding region, while providing travellers with additional options to connect with major business, tourism and commercial centres across southern India.
Air India Express currently operates two daily flights between Visakhapatnam and Hyderabad and two daily services between Visakhapatnam and Bengaluru, along with a daily service connecting Visakhapatnam and Vijayawada.
The Bengaluru–Visakhapatnam schedule also includes additional services on Thursdays and Saturdays, providing greater flexibility for travellers.
All timings are local and are effective from August 17, 2026.
The airline is also expanding its network from Andhra Pradesh with the addition of Tirupati, with daily flights connecting Tirupati and Hyderabad scheduled to commence from September 1, 2026.
From the same date, Air India Express will also resume its daily service on the Hyderabad–Chennai route, further strengthening connectivity between key cities in southern India.
With the latest additions, Air India Express currently serves 48 domestic and 16 international destinations, operating more than 3,000 weekly flights across India, Southeast Asia and West Asia.
The commencement of operations at Bhogapuram marks another step in the airline's network expansion strategy while strengthening connectivity to and from Visakhapatnam, one of Andhra Pradesh's important commercial, industrial and tourism centres.
Published on August 15, 2026
With Independence Day falling on a Saturday this year, Thomas Cook India and SOTC Travel have curated 12 short getaway options for travellers looking to make the most of the weekend.
The list brings together destinations that are easy to reach from Delhi, Mumbai and Bengaluru, covering everything from monsoon-filled hills and wildlife escapes to heritage cities and coastal retreats. Whether it is adventure, nature, culture or simply some time away from the city, there is an option for different kinds of travellers.
1. Rishikesh: For an Adventure-Filled Break
Just a few hours from Delhi, Rishikesh offers a mix of adventure, spirituality and relaxation along the Ganga.
2. Jaipur: For a Dose of Culture & Heritage
Jaipur is an easy heritage escape from Delhi, with royal history, grand architecture, local food and colourful markets.
3. Jim Corbett: For a Wildlife Escape
For travellers looking to spend the weekend closer to nature, Jim Corbett offers forests, wildlife and peaceful resort stays away from the city.
4. Mussoorie: For a Refreshing Hill Retreat
Mussoorie continues to be a popular short getaway from Delhi, with mountain views, colonial charm and a pleasant hill-station atmosphere.
5. Lonavala: For a Quick Monsoon Escape
Lonavala becomes especially scenic during the monsoon, with green hills, misty landscapes and waterfalls. Its easy access from Mumbai makes it a convenient weekend option.
6. Alibaug: For a Coastal Reset
Alibaug brings together coastal landscapes, heritage, local food and a relaxed atmosphere, making it a good choice for travellers looking to slow down.
7. Mahabaleshwar: For Misty Mountain Views
Surrounded by the Western Ghats, Mahabaleshwar offers lush and misty landscapes during the monsoon, making it ideal for a peaceful break.
8. Nashik: For Food, Culture & Countryside
Nashik offers a mix of heritage, spirituality, countryside landscapes and Maharashtra's growing wine culture, giving travellers an alternative to the usual hill or beach escape.
9. Coorg: For a Monsoon Nature Break
Coorg's coffee plantations, green landscapes and relaxed pace make it a refreshing getaway from Bengaluru. The destination also offers opportunities to experience local culture and plantation life.
10. Chikmagalur: For Coffee & the Hills
Chikmagalur combines misty mountains, coffee plantations and scenic countryside, offering travellers a relaxed break from Bengaluru.
11. Mysuru: For a Heritage-Filled Weekend
Mysuru offers an easy cultural getaway with grand architecture, historic landmarks, lively markets and its own distinctive food culture.
12. Kabini: For Wildlife & the Wild
Kabini is suited to travellers looking for a deeper nature escape, with forests, wildlife and peaceful riverside experiences.
Published on August 12, 2026
Mechukha in Arunachal Pradesh's Shi Yomi district is gaining attention as an emerging destination for adventure tourism, with the second edition of the Mechukha Trout Quest bringing international anglers to the remote Himalayan valley.
Held along the Yargyap-chu River, close to the China border, the tournament concluded on July 26, 2026, with a valedictory ceremony that highlighted the region’s potential for responsible, community-led tourism. The event brought together 56 elite anglers, including participants from Bhutan, Thailand and different parts of India. The cold and clean waters of the Yargyap-chu River provided the setting for the competition, showcasing the valley’s potential for serious game fishing and adventure travel.
The tournament also featured Shri Bobby Satpal, regarded as India's foremost fly angler and guide, among the participating anglers. Organisers said the event has helped put Arunachal Pradesh on the international adventure-tourism map. A separate competition was also organised for residents of Shi Yomi district at the high-altitude Pasang Sonam Lake. The local competition offered a top prize of ₹1,00,000, while the runner-up received ₹50,000. The initiative was designed to ensure that local communities also benefit directly from the growing interest in the destination.
Derek Dsouza, Tournament Director, managed the technical and conservation aspects of the event. He is India's Representative for the International Game Fishing Association (IGFA) and Vice President of Environment for the All India Game Fishing Association.
With the tournament following international conservation and sporting standards, the Trout Quest was positioned as a catch-and-release, low-impact game-fishing event, keeping the focus on responsible use of the region's natural resources.
The event was organised in collaboration with the Department of Tourism, Government of Arunachal Pradesh, as part of efforts to strengthen adventure tourism infrastructure and improve the visitor experience across the state. The initiative also reflects a wider focus on developing responsible and community-led tourism in remote border areas such as Shi Yomi. The region has the potential to benefit from a high-value, low-volume tourism model that can support local communities while respecting the sensitive Himalayan environment.
The closing ceremony was attended by Chief Guest Shri Gabriel D. Wangsu, Hon'ble Minister for Agriculture and Allied Sectors, Government of Arunachal Pradesh; Guest of Honour Shri Pasang Dorjee Sona, Hon'ble Minister for Tourism, Education and RWD, Government of Arunachal Pradesh; Shri Rujjum Rakshap, Director of Tourism, Government of Arunachal Pradesh; Shri Manjunath R., IAS, Deputy Commissioner of Shi-Yomi District; along with Army officers from the region.
Chief Guest Shri Gabriel Wangsu presented cash prizes across the professional fly-fishing, lure-fishing and local community categories.
In his valedictory address, Minister Wangsu highlighted the need for tourism models that protect Mechukha’s natural environment while creating long-term opportunities for local communities. He also pointed to regulated and eco-friendly adventure sports as an important part of the region’s future tourism growth. The tournament also appears to have created interest for future editions. Several international anglers reportedly expressed their intention to return, citing the professional organisation of the event and the untouched high-altitude landscape.
For Mechukha, the response from international participants offers an early indication of the destination’s potential to develop into a distinctive adventure-tourism hub while keeping sustainability and local communities at the centre of its growth.
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