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By Manu Vardhan Kannan
Published on May 31, 2026
Air India has announced that it has been awarded the Skytrax 4-Star Airline Rating for both Business Class and Economy Class, marking another significant milestone in the airline’s ongoing transformation under the Vihaan.AI programme.
The airline’s upgrade from a 3-Star to a 4-Star rating comes after a large-scale transformation focused on fleet modernisation, product upgrades, digital innovation, on-ground improvements, and enhanced service standards across the customer journey.
Air India stated that the improvements have also reflected strongly in customer feedback and passenger sentiment. The airline’s Net Promoter Score (NPS), a key indicator of customer satisfaction and advocacy, has improved by more than 70 points, moving from -35 in late 2022 to nearly +40 currently. On its flagship Airbus A350 and Boeing 787-9 aircraft, the airline’s NPS remains consistently in the high 60s.
Skytrax is recognised globally as one of the leading airline rating organisations, with its star ratings considered a major benchmark for airline quality and passenger experience. The 4-Star certification recognises airlines delivering strong and consistent service quality across products and operations.
Commenting on the achievement, Campbell Wilson, Chief Executive Officer & Managing Director, Air India, said: “This 4-Star rating from Skytrax is an important recognition of the progress we have made in transforming Air India into a more modern, customer-focused airline. This achievement is a testament to the dedication and hard work of over 24,000 Air India employees who have embraced this transformation with commitment and pride. While this milestone reflects how far we have come, it also strengthens our resolve to continue raising the bar, with a clear ambition to achieve a 5-Star rating in due course as we build a world-class global airline with an Indian heart.”
The Skytrax audit evaluates the entire passenger journey, including airport experience, lounge facilities, onboard products, food and beverage, and service consistency.
At the centre of Air India’s transformation is its fleet modernisation programme. The airline has inducted India’s first Airbus A350 aircraft along with new Boeing 787-9 aircraft featuring newly designed Air India interiors. It has also completed the retrofit of 27 A320neo aircraft with upgraded cabins, while retrofit work on legacy Boeing 787-8 and Boeing 777 aircraft continues. Air India said that more than 120 aircraft, representing 66 per cent of its full-service fleet, have now been upgraded.
The airline has also upgraded its airport and lounge experiences with redesigned lounges in Delhi, Bengaluru, and San Francisco, with additional upgrades planned globally. Other improvements include streamlined boarding, self-service check-ins, and enhanced digital tools aimed at making the passenger journey smoother.
Air India has further refreshed its onboard experience through extensive cabin crew retraining and the addition of more than 5,000 newly recruited crew members. The airline has also upgraded inflight meals, beverages, bedding, and amenities while expanding its inflight entertainment offerings. Widebody aircraft now feature over 3,000 hours of entertainment content, while narrowbody aircraft offer more than 1,250 hours through the Vista Stream wireless entertainment platform. Inflight internet connectivity is also being gradually introduced across services.
On the digital front, Air India has overhauled its IT infrastructure and customer support systems with a redesigned website, upgraded mobile application, and a generative AI chatbot that has handled over 14 million interactions. The airline also said that call wait times at its customer contact centre have reduced to around 10 seconds, alongside improvements in refunds and issue resolution processes.
As Air India continues its Vihaan.AI transformation journey, the airline said it remains focused on strengthening its products, service standards, and global presence while aiming to set new benchmarks for Indian aviation internationally.
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By Hariharan U
Published on July 8, 2026
The Serai Resorts has welcomed the Karnataka Government's decision to resume safari and eco-tourism activities at Bandipur National Park and Nagarhole National Park (Kabini) under enhanced safety protocols, marking the return of responsible wildlife tourism across two of the state's most celebrated protected forests.
The resumption follows a temporary suspension of safari operations and comes after a review by the Karnataka State Board for Wildlife. The move aims to restore visitor access while maintaining a strong focus on wildlife conservation, ecological protection and visitor safety.
Guests staying at The Serai Bandipur and The Serai Kabini can once again experience guided wildlife safaris conducted under the Karnataka Forest Department's prescribed safety guidelines. The resort group has also introduced its "Escape into the Wild" package, which guarantees safari seats for guests during their stay.
At The Serai Kabini, the package includes accommodation on a bed-and-breakfast basis, one guaranteed jungle safari (boat safari or canter safari), a complimentary coracle ride, a guided nature walk and a 10 percent saving on spa therapies.
Guests at The Serai Bandipur can enjoy accommodation with breakfast, one guaranteed jungle safari, a complimentary guided nature walk and a 10 percent saving on spa treatments.
Bandipur and Nagarhole continue to attract wildlife enthusiasts, photographers, families and nature travellers with opportunities to spot tigers, elephants, leopards, gaurs, wild dogs, sloth bears, crocodiles, spotted deer, sambar deer and a wide variety of resident and migratory birds.
Recent wildlife sightings further highlight the biodiversity of both parks. Bandipur has recorded sightings of tigers, elephants, Indian gaur, striped-necked mongoose, black-footed grey langurs and several bird species including crested hawk eagles, Malabar parakeets and grey junglefowl. Nagarhole (Kabini) has witnessed elephants, crocodiles, wild dogs, otters, Malabar giant squirrels and raptors such as crested serpent eagles and crested hawk eagles.
One of Kabini's most remarkable wildlife attractions remains the seasonal congregation of Asian elephants along the Kabini River, where between 100 and 600 elephants may gather during peak periods, creating one of India's largest recorded elephant gatherings.
Commenting on the resumption, a spokesperson for The Serai Resorts said the reopening of safari operations is an important step towards reconnecting travellers with Karnataka's extraordinary wildlife while ensuring tourism continues to support conservation efforts and local communities. The spokesperson added that the group remains committed to promoting responsible wildlife experiences in partnership with the Forest Department and local stakeholders.
With nature-based travel continuing to gain momentum, The Serai Resorts aims to provide immersive safari experiences that balance guest engagement with long-term environmental sustainability and wildlife conservation.
Published on July 4, 2026
As Bengaluru continues to strengthen its position as one of India’s leading corporate travel hubs, demand for centrally located hotels catering to long-stay and hybrid work patterns is on the rise. Responding to this shift, Holiday Inn Bengaluru Racecourse is focusing on its business-ready rooms and suites designed for extended stays and flexible travel needs.
The hotel offers 272 contemporary rooms and suites, including Premium Rooms with private balconies and spacious Suites tailored for guests combining work, travel, and leisure. The property is positioning itself to serve corporate travellers, project-based stays, and bleisure guests who require comfort and connectivity in a city-centre location.
According to Shiv Bose, General Manager, Holiday Inn Bengaluru Racecourse, business travel has evolved into a more fluid experience where guests often blend meetings, remote work, and personal time within the same trip. He noted that the hotel’s rooms are designed to support this new travel behaviour through ergonomic workspaces, modern interiors, and reliable connectivity.
Located opposite the Bengaluru Racecourse, the hotel offers easy access to key corporate districts, government offices, transport hubs, and commercial landmarks, making it a practical choice for short and extended stays.
The room categories are designed to meet varied traveller needs. Standard Rooms provide comfortable accommodation with racecourse views, while Premium Rooms enhance the experience with private balconies. Suites offer additional living space, dining areas, and greater flexibility for long-stay guests or those on extended assignments.
Beyond accommodation, the hotel features a rooftop swimming pool overlooking the racecourse, a fully equipped fitness centre, and multiple dining venues, allowing guests to maintain routines and unwind between work commitments.
With business travel patterns increasingly shifting toward longer and more flexible stays, Holiday Inn Bengaluru Racecourse is positioning itself as a city-centre address that combines functionality, comfort, and the trusted service of the Holiday Inn brand.
Published on June 29, 2026
Akasa Air has announced its entry into Rajasthan with the launch of daily direct flights connecting Udaipur with Mumbai and Bengaluru from October 15, 2026. The new services strengthen the airline's domestic network while enhancing connectivity to one of India's most popular leisure and hospitality destinations.
Bookings for the new routes are now open through Akasa Air's website, mobile application and authorised travel partners. The airline said the expansion reflects growing demand for leisure travel, destination weddings and premium tourism from key metropolitan markets.
Commenting on the launch, Anand Srinivasan, Co-Founder and Chief Commercial Officer, Akasa Air, said, "We are delighted to launch services to Udaipur, a city that represents India's rich cultural heritage and continues to see strong demand across leisure and hospitality travel. With direct connectivity from Mumbai and Bengaluru, customers will now have more convenient access to one of the country's most iconic destinations."
"As we continue to strengthen our domestic footprint, our focus remains on building a network that is relevant, customer-centric, and aligned with evolving travel demand. Udaipur is an important addition to our portfolio, and we look forward to offering travellers Akasa Air's warm, dependable, and efficient flying experience."
The airline said Udaipur's growing popularity as a destination for leisure holidays, weddings and experiential travel made it a strategic addition to its expanding network. The new routes are expected to improve access for both domestic tourists and business travellers while supporting the city's tourism and hospitality sectors.
Akasa Air added that the launch aligns with its strategy of building a demand-driven domestic network and improving connectivity to emerging tourism markets across India. The airline continues to expand its footprint by adding destinations with strong leisure and business travel potential.
Passengers travelling on Akasa Air can also benefit from the airline's customer-focused offerings, including its young fleet, onboard dining through Café Akasa, digital services and a range of ancillary products designed to enhance the overall travel experience.
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