Air India Earns Skytrax 4-Star Rating Amid Ongoing Transformation

Air India Earns Skytrax 4-Star Rating Amid Ongoing Transformation

By Manu Vardhan Kannan

Published on May 31, 2026

Air India has announced that it has been awarded the Skytrax 4-Star Airline Rating for both Business Class and Economy Class, marking another significant milestone in the airline’s ongoing transformation under the Vihaan.AI programme.

The airline’s upgrade from a 3-Star to a 4-Star rating comes after a large-scale transformation focused on fleet modernisation, product upgrades, digital innovation, on-ground improvements, and enhanced service standards across the customer journey.

Air India stated that the improvements have also reflected strongly in customer feedback and passenger sentiment. The airline’s Net Promoter Score (NPS), a key indicator of customer satisfaction and advocacy, has improved by more than 70 points, moving from -35 in late 2022 to nearly +40 currently. On its flagship Airbus A350 and Boeing 787-9 aircraft, the airline’s NPS remains consistently in the high 60s.

Skytrax is recognised globally as one of the leading airline rating organisations, with its star ratings considered a major benchmark for airline quality and passenger experience. The 4-Star certification recognises airlines delivering strong and consistent service quality across products and operations.

Commenting on the achievement, Campbell Wilson, Chief Executive Officer & Managing Director, Air India, said: “This 4-Star rating from Skytrax is an important recognition of the progress we have made in transforming Air India into a more modern, customer-focused airline. This achievement is a testament to the dedication and hard work of over 24,000 Air India employees who have embraced this transformation with commitment and pride. While this milestone reflects how far we have come, it also strengthens our resolve to continue raising the bar, with a clear ambition to achieve a 5-Star rating in due course as we build a world-class global airline with an Indian heart.”

The Skytrax audit evaluates the entire passenger journey, including airport experience, lounge facilities, onboard products, food and beverage, and service consistency.

At the centre of Air India’s transformation is its fleet modernisation programme. The airline has inducted India’s first Airbus A350 aircraft along with new Boeing 787-9 aircraft featuring newly designed Air India interiors. It has also completed the retrofit of 27 A320neo aircraft with upgraded cabins, while retrofit work on legacy Boeing 787-8 and Boeing 777 aircraft continues. Air India said that more than 120 aircraft, representing 66 per cent of its full-service fleet, have now been upgraded.

The airline has also upgraded its airport and lounge experiences with redesigned lounges in Delhi, Bengaluru, and San Francisco, with additional upgrades planned globally. Other improvements include streamlined boarding, self-service check-ins, and enhanced digital tools aimed at making the passenger journey smoother.

Air India has further refreshed its onboard experience through extensive cabin crew retraining and the addition of more than 5,000 newly recruited crew members. The airline has also upgraded inflight meals, beverages, bedding, and amenities while expanding its inflight entertainment offerings. Widebody aircraft now feature over 3,000 hours of entertainment content, while narrowbody aircraft offer more than 1,250 hours through the Vista Stream wireless entertainment platform. Inflight internet connectivity is also being gradually introduced across services.

On the digital front, Air India has overhauled its IT infrastructure and customer support systems with a redesigned website, upgraded mobile application, and a generative AI chatbot that has handled over 14 million interactions. The airline also said that call wait times at its customer contact centre have reduced to around 10 seconds, alongside improvements in refunds and issue resolution processes.

As Air India continues its Vihaan.AI transformation journey, the airline said it remains focused on strengthening its products, service standards, and global presence while aiming to set new benchmarks for Indian aviation internationally.


Beyond the Forecast: Discovering Monsoon Travel at The Serai Resorts

Beyond the Forecast: Discovering Monsoon Travel at The Serai Resorts

By Hariharan U

Published on June 18, 2026

As travel preferences shift towards slower, more meaningful experiences, a new mindset is reshaping the way people explore destinations. Trends such as “quietcations” and “hushpitality” are gaining momentum among Gen Z and millennial travellers, reflecting a growing desire to disconnect from digital overload and reconnect with nature. In this evolving landscape, the monsoon season offers a natural backdrop for mindful travel, and The Serai Resorts brings this philosophy to life across its properties in Chikmagalur, Kabini, and Bandipur.

At The Serai Chikmagalur, nestled within Karnataka’s Malnad region, the monsoon transforms coffee plantations into lush green expanses wrapped in mist and rain. The season enhances the estate’s natural beauty, offering guests slow mornings overlooking plantations, guided coffee estate walks, cycling trails through rain-kissed landscapes, and moments of stillness surrounded by drifting clouds. The experience encourages travellers to embrace a slower rhythm deeply connected to nature.

In Kabini, the monsoon breathes renewed life into the backwaters and surrounding forests, creating one of the most serene seasons in the region. At The Serai Kabini, guests can engage with nature through coracle rides, kayaking, speedboat excursions, and guided walks through thriving ecosystems. Family-friendly experiences such as archery and the Junior Chef programme add interactive elements, while the rains create a calming atmosphere of renewal and immersion.

Meanwhile, The Serai Bandipur offers a tranquil gateway to the wilderness on the edge of the Bandipur Tiger Reserve. During the monsoon, the forests turn vibrant and alive, offering an ideal setting for unhurried nature walks, quiet wildlife observation, and reflective moments in the heart of the forest landscape. The experience is designed for travellers seeking a deeper connection with nature, supported by thoughtful hospitality and spacious accommodations.

Across all three destinations, The Serai Resorts positions monsoon not as a season to avoid but as an opportunity to rediscover travel in its most authentic form. In a world increasingly drawn to wellness, mindfulness, and experiential luxury, these retreats offer an invitation to slow down, reconnect, and embrace the beauty of nature at its most expressive.


From Summit Selfies to Stadium Seats: Father’s Day Travel Trends Redefining Family Getaways

From Summit Selfies to Stadium Seats: Father’s Day Travel Trends Redefining Family Getaways

By Hariharan U

Published on June 18, 2026

Father’s Day in India is increasingly being redefined by experiences rather than material gifts, as families choose to celebrate through travel, shared adventures, and meaningful time together. Insights from travel companies such as Thomas Cook India Limited and SOTC Travel highlight a clear shift toward experiential getaways that bring fathers and families closer through curated journeys.

Adventure travel continues to be a strong favourite, with families heading outdoors for trekking experiences that combine physical activity with bonding moments. Destinations like the Valley of Flowers, Kashmir’s alpine meadows, Coorg’s coffee trails, and Meghalaya’s living root bridges are among the most sought-after choices, alongside international hiking routes in Switzerland, New Zealand, and Japan.

Road trips remain equally popular, driven by nostalgia and spontaneity. From Ladakh’s high-altitude highways to Rajasthan’s heritage circuits and coastal drives through Karnataka, families are embracing the journey as much as the destination. International scenic routes across Australia, Portugal, and New Zealand are also gaining traction for Father’s Day getaways.

Sporting experiences are emerging as a key travel driver, with families planning trips around live events such as cricket matches, Formula 1 races in Singapore and Abu Dhabi, and football fixtures across Europe. These experiences are increasingly seen as bucket-list moments shared across generations.

Wildlife safaris continue to attract families seeking immersive, nature-driven holidays. Parks such as Ranthambore, Jim Corbett, Kabini, Gir, and Kaziranga remain top domestic choices, while Kenya, Sri Lanka, and Mauritius are popular international alternatives offering rich biodiversity and unique wildlife encounters.

Multi-generational travel is another growing trend, with families choosing destinations that cater to all age groups. From Kerala’s backwaters and Rajasthan’s heritage stays to international favourites like Thailand, Singapore, and Switzerland, these trips are designed to bring grandparents, parents, and children together in shared celebration.

Wellness-focused travel is also gaining momentum, with families opting for slower, restorative breaks in destinations like Kerala, Goa, and Bali. Ayurveda retreats, spa resorts, and forest escapes are becoming preferred ways to help fathers unwind and reset.

Short-haul international escapes continue to appeal to families seeking quick but enriching holidays, with destinations like Singapore, Thailand, Japan, and Mauritius offering a balance of accessibility and experience.

A growing trend within Father’s Day travel is passion-led holidays, where trips are designed around a father’s interests from golf and photography to culinary trails, cycling expeditions, and heritage journeys.

Overall, Father’s Day travel reflects a broader cultural shift: experiences are replacing gifts as families prioritise connection, shared memories, and meaningful time together over traditional celebrations


Amangarh Tiger Reserve Extends Tourism Season Until June 30

Amangarh Tiger Reserve Extends Tourism Season Until June 30

By Manu Vardhan Kannan

Published on June 15, 2026

Wildlife enthusiasts have received more time to explore Uttar Pradesh's Amangarh Tiger Reserve, with the eco-tourism season being extended by 15 days. Visitors can now enjoy jungle safaris and wildlife experiences at the reserve until June 30.

The fourth eco-tourism season at the reserve was originally scheduled to end on June 15. However, the extension was approved by Chief Conservator of Forests (Wildlife) Anuradha Vemuri, providing additional opportunities for tourists to experience the reserve's rich biodiversity and observe tigers in their natural surroundings.

Confirming the development, Bijnor Divisional Forest Officer (DFO) Jai Singh Kushwaha said the reserve would remain open until the end of June before closing for the monsoon season.

"The tiger reserve will be closed after June 30 for the monsoon season as movement becomes difficult due to waterlogging and other challenges during the rains," Kushwaha said.

He added that the extension would benefit wildlife lovers by offering extra time to visit the reserve and witness its diverse flora and fauna, including tiger sightings.

Located next to the renowned Jim Corbett Tiger Reserve, Amangarh Tiger Reserve has steadily gained popularity among nature enthusiasts and wildlife photographers. Spread across the Terai region of western Uttar Pradesh, the reserve shares a landscape with the Corbett tiger habitat, making it an important wildlife corridor and tourism destination.

Forest department data highlights the growing interest in the reserve. During its first eco-tourism season in 2022-23, the reserve welcomed 3,068 visitors. The second season saw a significant rise, attracting 6,500 tourists. In the third season of 2024-25, 3,104 visitors participated in jungle safari experiences.

Officials said that across the three tourism seasons, the reserve generated more than ₹17 lakh in revenue, reflecting its increasing appeal among domestic travellers seeking nature and wildlife experiences.

With the season now extended until June 30, Amangarh Tiger Reserve is expected to attract more visitors before operations pause for the annual monsoon closure.

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