Air India Earns Skytrax 4-Star Rating Amid Ongoing Transformation

Air India Earns Skytrax 4-Star Rating Amid Ongoing Transformation

By Manu Vardhan Kannan

Published on May 31, 2026

Air India has announced that it has been awarded the Skytrax 4-Star Airline Rating for both Business Class and Economy Class, marking another significant milestone in the airline’s ongoing transformation under the Vihaan.AI programme.

The airline’s upgrade from a 3-Star to a 4-Star rating comes after a large-scale transformation focused on fleet modernisation, product upgrades, digital innovation, on-ground improvements, and enhanced service standards across the customer journey.

Air India stated that the improvements have also reflected strongly in customer feedback and passenger sentiment. The airline’s Net Promoter Score (NPS), a key indicator of customer satisfaction and advocacy, has improved by more than 70 points, moving from -35 in late 2022 to nearly +40 currently. On its flagship Airbus A350 and Boeing 787-9 aircraft, the airline’s NPS remains consistently in the high 60s.

Skytrax is recognised globally as one of the leading airline rating organisations, with its star ratings considered a major benchmark for airline quality and passenger experience. The 4-Star certification recognises airlines delivering strong and consistent service quality across products and operations.

Commenting on the achievement, Campbell Wilson, Chief Executive Officer & Managing Director, Air India, said: “This 4-Star rating from Skytrax is an important recognition of the progress we have made in transforming Air India into a more modern, customer-focused airline. This achievement is a testament to the dedication and hard work of over 24,000 Air India employees who have embraced this transformation with commitment and pride. While this milestone reflects how far we have come, it also strengthens our resolve to continue raising the bar, with a clear ambition to achieve a 5-Star rating in due course as we build a world-class global airline with an Indian heart.”

The Skytrax audit evaluates the entire passenger journey, including airport experience, lounge facilities, onboard products, food and beverage, and service consistency.

At the centre of Air India’s transformation is its fleet modernisation programme. The airline has inducted India’s first Airbus A350 aircraft along with new Boeing 787-9 aircraft featuring newly designed Air India interiors. It has also completed the retrofit of 27 A320neo aircraft with upgraded cabins, while retrofit work on legacy Boeing 787-8 and Boeing 777 aircraft continues. Air India said that more than 120 aircraft, representing 66 per cent of its full-service fleet, have now been upgraded.

The airline has also upgraded its airport and lounge experiences with redesigned lounges in Delhi, Bengaluru, and San Francisco, with additional upgrades planned globally. Other improvements include streamlined boarding, self-service check-ins, and enhanced digital tools aimed at making the passenger journey smoother.

Air India has further refreshed its onboard experience through extensive cabin crew retraining and the addition of more than 5,000 newly recruited crew members. The airline has also upgraded inflight meals, beverages, bedding, and amenities while expanding its inflight entertainment offerings. Widebody aircraft now feature over 3,000 hours of entertainment content, while narrowbody aircraft offer more than 1,250 hours through the Vista Stream wireless entertainment platform. Inflight internet connectivity is also being gradually introduced across services.

On the digital front, Air India has overhauled its IT infrastructure and customer support systems with a redesigned website, upgraded mobile application, and a generative AI chatbot that has handled over 14 million interactions. The airline also said that call wait times at its customer contact centre have reduced to around 10 seconds, alongside improvements in refunds and issue resolution processes.

As Air India continues its Vihaan.AI transformation journey, the airline said it remains focused on strengthening its products, service standards, and global presence while aiming to set new benchmarks for Indian aviation internationally.


Six Senses Bhutan Invites Travellers to a Slower Festive Season Across Five Lodges

Six Senses Bhutan Invites Travellers to a Slower Festive Season Across Five Lodges

By Hariharan U

Published on November 2, 2026

As the festive season approaches, Six Senses Bhutan is inviting travellers to exchange crowded itineraries for a slower journey through the kingdom's Himalayan landscapes, cultural traditions and spiritual heritage. Spread across five lodges in Bhutan's western and central valleys, the collection brings together nature-led stays, local experiences, destination dining and wellness programmes.

Each lodge offers a distinct setting and interpretation of Bhutan's landscape. In Thimphu, Six Senses Thimphu, known as the Palace in the Sky, is surrounded by apple orchards and pine forests. In Punakha, the Flying Farmhouse sits amid rice fields in one of the country's warmer valleys.

At Paro, the Stone Ruins lodge is set within 12th-century stone ruins, while Bumthang's Forest in a Forest setting brings guests closer to the surrounding pine forests and river valley. Together, the five lodges offer different perspectives on Bhutan's natural and cultural character.

Cultural Encounters and Experiences Across the Valleys

At Paro, guests can experience Chubjakha Ruins Regale, a candlelit destination dining experience inspired by medieval Bhutan. The evening combines specially crafted cocktails, a Bhutanese menu prepared over an open fire and traditional masked-dance performances.

The lodge also provides a base for an early start to the climb to Taktsang Lhakhang, widely known as Tiger's Nest Monastery, one of Bhutan's most recognised spiritual landmarks.

In Gangtey, the Phobjikha Valley offers a different experience. The valley becomes the winter habitat of endangered black-necked cranes arriving from Tibet each October. Inspired by a traditional birdwatching bridge, the lodge offers views across the landscape, while walking trails and cycling routes allow guests to explore the valley and its conservation environment.

Local Flavours and Wellness

The connection with Bhutanese culture extends to the dining programme through Six Senses' Eat With Six Senses philosophy, which focuses on natural ingredients and wholesome, locally sourced produce.

Guests can explore local food traditions through experiences such as mushroom foraging with a local chef. Other cultural activities include butter lamp lighting ceremonies with monks and visits to monasteries that remain central to Bhutan's spiritual life.

Wellness is another part of the experience, with programmes incorporating sunrise meditation, yoga, holistic spa treatments and traditional Bhutanese hot stone baths.

A Different Approach to Festive Travel

Rather than positioning the festive season around packed schedules and conventional celebrations, Six Senses Bhutan presents an alternative centred on time in nature, cultural discovery and personal well-being.

Travellers can explore all five valleys as part of a wider journey or choose a single lodge for a more focused retreat. Across the collection, the emphasis remains on experiencing each destination at its own pace, through its landscape, traditions and local communities.

For those looking to close the year with a quieter holiday, the five-lodge experience offers a way to discover Bhutan beyond its familiar landmarks, while making space for rest, reflection and meaningful encounters.


SWISS Launches Inaugural Flight Connecting Zurich and Bengaluru

SWISS Launches Inaugural Flight Connecting Zurich and Bengaluru

By Manu Vardhan Kannan

Published on October 31, 2026

SWISS has launched its first flight from Zurich to Bengaluru, marking the airline's entry into one of India's leading technology and business hubs. Flight LX140 departed Zurich for Bengaluru, introducing five weekly nonstop services between Switzerland and southern India.

The new route is expected to create more travel opportunities for business travellers, people visiting family and friends, and tourists exploring southern India. It also strengthens connections between Switzerland and Bengaluru, a major centre for technology, innovation and business.

With Bengaluru joining Delhi and Mumbai, the city becomes SWISS's third destination in India. The new service is part of the airline's efforts to expand its long-haul network while improving Switzerland's international connectivity.

Commenting on the inaugural flight, SWISS CEO Jens Fehlinger said, “With Bengaluru, we are launching more than just a new flight route. We are creating new opportunities for our guests, for Swiss companies, and for Switzerland as a business location. India is a market with enormous potential, and Bengaluru is one of Asia's leading technology and innovation hubs. Alongside Delhi and Mumbai, Bengaluru is our third destination in India. We are making a targeted investment in the growth of our long-haul network while also strengthening Switzerland's international connectivity. In an increasingly interconnected world, personal encounters and direct exchanges are more important than ever.”

The launch reflects the growing importance of direct international connections for business, tourism and personal travel. By adding Bengaluru to its network, SWISS aims to serve demand between Switzerland and southern India while providing travellers with a direct link between Zurich and the city.

The five-weekly service also gives travellers more options when planning trips between the two destinations, supporting business exchanges and leisure travel as connections between India and Switzerland continue to develop.


Villa Vie's Cruise Shutdown Raises Questions About the Sustainability of Residential Hospitality

Villa Vie's Cruise Shutdown Raises Questions About the Sustainability of Residential Hospitality

By Hariharan U

Published on October 30, 2026

Villa Vie Residences promised something beyond a conventional cruise holiday: the opportunity to make a ship a permanent home while travelling around the world. But the suspension of its residential cruise ship, Villa Vie Odyssey, in Cambodia has exposed the financial and operational challenges behind that proposition, leaving nearly 400 residents facing uncertainty over their accommodation and investments.

The concept was built around selling cabins priced between US$119,999 and US$439,999. Residents were promised access to a global itinerary covering more than 400 ports, with the ship expected to complete a circumnavigation approximately every three-and-a-half years. For buyers, this was a long-term lifestyle commitment rather than a temporary holiday purchase.

However, the business faced difficulties before the ship even began sailing. Originally scheduled to depart Belfast in May 2024, the launch was delayed by mechanical problems, including issues with its rudder. Preparing the ageing vessel for service reportedly cost an additional US$15 million. Following its launch, some residents also raised concerns about accommodation and onboard facilities.

The financial pressure intensified in 2026 as fuel costs increased. Founder and Executive Chairman Mikael Petterson said marine gas oil, which typically cost the company around US$600–700 per metric tonne, rose to nearly US$2,000 in Singapore and approximately US$2,200 in Cambodia.

For a residential cruise operator, fuel is not an occasional expense. It is a recurring operational requirement that directly affects the cost of keeping the business running. Unlike larger cruise companies, Villa Vie had limited financial capacity to absorb sharp increases or hedge against fuel-price volatility.

The company reportedly sought financial support from residents through loans carrying interest rates of 12% to 24%. Concerns among some residents led to cabin resales, making it more difficult to attract new buyers. A proposed investment deal also collapsed, further weakening the company's ability to sustain normal operations. Residents were reportedly given only eight hours to disembark after the suspension announcement.

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Villa Vie's situation raises a broader question: how sustainable are hospitality concepts that depend heavily on upfront customer payments but carry substantial recurring operating costs?

Residential cruising brings together accommodation, transportation and lifestyle services in one offering. However, unlike a conventional residential property, a cruise ship requires continuous expenditure on fuel, maintenance, crew, insurance and port operations. These costs do not pause when bookings or cabin sales slow down.

The business model also creates a particular financial challenge. Cabin sales can generate significant initial revenue, but they do not necessarily provide enough recurring income to support years of operations. A viable model must account for long-term costs, replacement reserves, unexpected repairs and fluctuations in global fuel prices.

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The episode also raises questions about customer protection. When people invest their savings and reorganise their lives around a hospitality offering, the relationship extends beyond that of a typical guest and service provider. Operators need clear contingency arrangements, transparent financial communication and practical plans for disruptions, including accommodation and repatriation where necessary.

An innovative hospitality proposition may attract attention and create a new market, but its credibility depends on what happens when the business faces pressure. The real test of a residential hospitality model is not how convincingly it sells a lifestyle, but whether it can sustain that lifestyle over time and protect the people who have invested in it.

Villa Vie's shutdown is a reminder that innovation can create demand, but operational discipline, financial resilience and customer trust determine whether a hospitality business can endure

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