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By Manu Vardhan Kannan
Published on December 12, 2024
Air India, the country’s leading global airline, has soared to new heights, earning international acclaim with two prestigious awards that celebrate its innovation and passenger-centric approach.
Air India’s innovative Vista Verve onboard product has clinched the renowned Good Design Award Australia 2024. This accolade acknowledges the brand's design excellence and forward-thinking approach.
The Vista Verve range features bespoke tableware, Slovakian lead-free glassware, and premium linens, including plush mattress toppers. These standout features underline the airline’s dedication to sustainability, luxury, and passenger comfort. Currently, this premium product is available on UK routes, including London Heathrow, London Gatwick, and Birmingham, along with select US routes such as New York, Newark, and Washington.
At the Future Travel Experience (FTE) Awards ceremony in Singapore, Air India added three APEX Awards to its list of accolades, cementing its status as a global leader in passenger experience:
Four Star Global Airline 2025: Celebrating consistent excellence in service delivery.
Best Cabin Service in Central/Southern Asia: Acknowledging personalised, attentive inflight service.
Best Food & Beverage in Central/Southern Asia: Honouring exceptional onboard culinary offerings.
Rajesh Dogra, Chief Customer Experience Officer of Air India, expressed pride in these achievements, saying, “We are happy to receive these global recognitions that underscore our commitment towards delivering excellence in every aspect of a customer’s journey.”
These awards coincide with Air India’s ambitious transformation under the Vihaan.AI initiative. The five-year plan aims to elevate the airline’s global standing through fleet expansion, mergers, infrastructure enhancements, and passenger experience upgrades.
With milestones like the integration of Air Asia India and Vistara, the establishment of South Asia’s largest aviation training academy, and plans for a new flying school and maintenance base, Air India is redefining its legacy.
Established in 1932 by JRD Tata, Air India has been a pioneer in Indian aviation. Returning to Tata Sons in 2022, the airline employs over 30,000 people, operates more than 300 aircraft, and connects 55 domestic and 48 international destinations across five continents.
With its deep-rooted Indian heritage and a forward-looking vision, Air India is dedicated to becoming a world-class global airline.
For more updates, visit Air India Newsroom.
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By Hariharan U
Published on October 22, 2025
SpiceJet has announced a major expansion of its domestic network ahead of Chhath Puja and Diwali, strengthening connectivity to Bihar with new and additional flights to Patna and Darbhanga.
The airline has introduced new flights to Patna from Ahmedabad, Bengaluru, and Hyderabad, along with increased frequencies from Delhi and Mumbai. In addition, Darbhanga has gained extra services from Delhi and Mumbai, further improving accessibility for travellers heading home during the festive season.
These routes build upon SpiceJet’s existing operations to Patna from Delhi, Mumbai, and Guwahati, and to Darbhanga from Bengaluru, Mumbai, and Delhi. The new flights commenced in a phased rollout from October 10, 2025, ensuring greater travel flexibility and convenience for passengers amid the festive rush.
Earlier this month, SpiceJet also introduced special daily non-stop Diwali flights to Ayodhya from Delhi, Bengaluru, Ahmedabad, and Hyderabad, enabling devotees and tourists easier access to the Shri Ram Temple during the celebrations.
Commenting on the development, Debojo Maharshi, Chief Business Officer, SpiceJet, said, “The festive season holds immense significance for millions of our passengers, and we are delighted to make travel home for Chhath Puja and Diwali more convenient and accessible. With enhanced connectivity to Patna, Darbhanga, and Ayodhya, SpiceJet continues to play a key role in bringing people closer to their loved ones for celebrations that matter most.”
The expansion underscores SpiceJet’s commitment to meeting evolving travel demand, particularly during high-traffic festive periods, by offering affordable, direct, and seamless connectivity across India’s key regional hubs.
Published on October 20, 2025
IndiGo and Digi Yatra have announced a new app-to-app integration that allows IndiGo flyers to share boarding passes directly with the Digi Yatra app. The collaboration enhances contactless, biometric-enabled travel while ensuring user consent, data privacy, and faster passenger processing at airports.
IndiGo, India’s leading airline, has partnered with Digi Yatra, the Self-Sovereign Identity (SSI)-based ecosystem that uses facial biometric technology for contactless passenger processing, to enable this direct integration between their mobile applications. The initiative eliminates the need for passengers to manually scan or upload boarding passes on the Digi Yatra app.
After completing web check-in, IndiGo flyers can now simply click “Share with Digi Yatra” within the IndiGo app to securely transfer their boarding pass. This process ensures that passenger consent is obtained at every step and that only essential data is shared with authorised Digi Yatra verifiers at airports.
Designed with privacy by design principles, the transaction occurs entirely offline through deep linking between the two apps, without involving any cloud or server processing. This ensures data integrity, authenticity, and enhanced security while improving convenience for travellers.
Commenting on the development, Suresh Khadakbhavi, CEO of Digi Yatra Foundation, said,
“Our mission is to transform air travel into a seamless, secure, and paperless experience for every passenger. This collaboration with IndiGo marks a significant milestone in that journey. By integrating our technology directly with IndiGo’s app, we are enabling travellers to enjoy faster check-ins, smoother boarding, and enhanced convenience. As more airlines and airports embrace our ecosystem, we will continue to innovate and support India’s vision for digital transformation in travel.”
Neetan Chopra, Chief Information and Digital Officer, IndiGo, added,
“Every year, we fly millions of customers who trust us for our promise of safe, on-time, and hassle-free travel. This partnership with Digi Yatra takes our commitment to customer convenience a step further by enabling a smooth, contactless boarding journey. We are thrilled to be among the first airlines to adopt this technology and remain focused on leveraging innovation to make air travel simpler, faster, and more enjoyable.”
This collaboration underscores the aviation industry’s shared commitment to digital innovation and highlights growing confidence in Digi Yatra’s secure, paperless travel ecosystem as India moves closer to a fully digital airport experience.
Published on October 14, 2025
Etihad Airways is focusing on premium travel and customer segmentation to boost its business in India, one of its top three global markets, while operating at full capacity under a bilateral seat agreement with the country.
The Abu Dhabi-based airline has been upgrading its services with new aircraft and enhanced cabin experiences to attract high-value travellers. Since relaunching flights to Kolkata in March 2023, Etihad increased its weekly frequency from four to eight flights by 2025. Across India, the airline now operates 185 flights a week to 11 cities.
“We fly all the seats that the bilateral agreement allows us,” said Javier Alija, Etihad Airways Vice President for Global Sales and Distribution. The agreement caps 50,000 weekly seats for Abu Dhabi-based carriers, shared between Etihad and Air Arabia Abu Dhabi. Until the agreement changes, the airline cannot add more frequencies or destinations.
To overcome these capacity constraints, Etihad is building partnerships, including a tie-up with Akasa Air, connecting four Indian cities to Abu Dhabi. The airline is also enhancing the passenger experience for long-haul travellers, especially to the US, with Abu Dhabi’s new terminal and US Customs and Border Protection (CBP) pre-clearance. This allows passengers to arrive in the US as domestic travellers, saving time at immigration.
Kolkata is the first Indian city to receive Etihad’s new A321 LR aircraft, featuring a redesigned cabin with just 160 seats, two first-class suites, 14 business, and 144 economy seats, offering a widebody-like experience in a narrow-body aircraft. “This reflects Kolkata’s strong premium travel potential,” Alija said.
Etihad’s focus on yield optimisation and operational efficiency has helped the airline achieve record financial results. For the current year, it expects 21–22% growth in seat capacity, 22–23% increase in revenue, and a 30% rise in absolute profit, supported by expansions in other markets. The airline plans to launch 13 new international routes by year-end, aiming to serve nearly 90 destinations worldwide.
Alija added, “Even if our frequencies and destinations remain static, these customer-focused and operational efforts ensure Etihad continues to be the preferred airline for Indian travellers. We are very conscious that our rapid growth should not compromise the financial gains we have achieved.”
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