Air India's 'Project Abhinandan': Elevating the Airport Experience for Travelers

Air India's 'Project Abhinandan': Elevating the Airport Experience for Travelers

By Author

Published on September 15, 2023

Flying can be a wonderful experience, but navigating airports can often be daunting. Recognizing this, Air India has launched 'Project Abhinandan' to make the journey smoother and more personalized for its passengers. This initiative has been rolled out at 16 major airports across India, including Pune.

'Project Abhinandan' is Air India's commitment to enhance the airport experience for its guests. Specially trained Service Assurance Officers are now stationed at these airports to provide on-ground assistance to Air India passengers. These officers are strategically placed at key touchpoints within the airport, such as check-in areas, lounges, boarding gates, transit areas, and the arrival hall.

These officers are trained to sense passenger concerns and engage proactively. Whether you need assistance, support, or troubleshooting, they are there to make your journey hassle-free. They can also handle unexpected situations like missed flights, delayed baggage delivery, and airport misconnections.

The 16 airports covered under 'Project Abhinandan' are Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam.

Air India's Chief Customer Experience & Ground Handling Officer, Rajesh Dogra, emphasizes that 'Project Abhinandan' aims to simplify the airport experience for guests and make a meaningful difference in their overall travel experience. The goal is to create a welcoming and comfortable environment for passengers, regardless of their cabin class.

These Service Assurance Officers complement the existing Air India and ground handling agency staff at the airports. Air India has already recruited and deployed over 100 Service Assurance Officers across these airports.

So, the next time you fly with Air India from any of these 16 airports, you can expect a more personalized and hassle-free airport experience, thanks to 'Project Abhinandan.' Your journey is about to get a lot smoother and more enjoyable.


Transformation of Paddington's Victoria Garden Hotel into a Luxury Boutique

Transformation of Paddington's Victoria Garden Hotel into a Luxury Boutique

By Nithyakala Neelakandan

Published on May 30, 2024

London's Paddington neighborhood is set to welcome a new luxury boutique hotel, thanks to the transformation of the former Victoria Garden Hotel. The 68-bedroom property at 100-102 Westbourne Terrace was recently acquired by overseas investors Prima, who plan to embark on a major refurbishment to convert the historic building into a modern four-star boutique hotel.

Originally constructed as two large Victorian family homes in the 1840s, the 26,000 sq ft property was converted into a hotel in the 1960s, preserving its Victorian-era façade. The new owners, Prima, have enlisted Capilon to operate the hotel, aiming to blend traditional London architecture with contemporary luxury. The revamped hotel is conveniently located within walking distance of Hyde Park, the shopping districts of Marylebone and Mayfair, and the vibrant West End. Its proximity to Paddington Station, which provides a 15-minute link to Heathrow Airport, makes it an ideal location for both domestic and international visitors.

Richard and Mark Breen from Capilon expressed their excitement about the project, highlighting the strategic partnership with Prima and the unique opportunity to create a distinctive boutique hotel experience. They anticipate announcing the official reopening of the hotel next year, offering a fresh, modern take on the classic London hotel stay.

Colin Hall, director of the London Hotels Agency at Colliers, facilitated the sale and emphasized the prime location and potential of the property. He noted that the London hospitality market is experiencing a resurgence, with both international and domestic investors recognizing its long-term value. The transformation of the Victoria Garden Hotel into a boutique establishment reflects this renewed confidence in the capital's tourism and hospitality sectors.

This ambitious refurbishment aims to cater to the growing demand for high-quality, unique hotel experiences in London. As the city continues to attract a diverse array of travelers, the new boutique hotel on Westbourne Terrace is poised to become a sought-after destination, combining historical charm with modern amenities.

The project is supported by several partners, including Taj Lands End as the Hospitality Partner, The Chocolate Academy Mumbai as the Knowledge Partner, KitchenAid as the Appliance Partner, Unox as the Equipment Partner, Elle & Vire Professional and Delta Nutritives as the Ingredient Partners, BW Hotelier as the Media Partner, Zee Zest as the Lifestyle Partner, and VBev as the Celebration Partner.

With the hospitality industry bouncing back, the transformation of the Victoria Garden Hotel signifies a positive trend and a bright future for luxury accommodations in London.


Tivoli Hotels & Resorts Expands in Italy with New Florence Property

Tivoli Hotels & Resorts Expands in Italy with New Florence Property

By Nishang Narayan

Published on May 28, 2024

Tivoli Hotels & Resorts is proud to announce the forthcoming launch of its second property in Italy, Tivoli Palazzo Gaddi, slated to open its doors in Florence this June. Situated amidst the city's rich tapestry of history and culture, this addition underscores Tivoli's commitment to expanding its luxury hospitality footprint in iconic locations.

Tivoli Palazzo Gaddi, housed within two historic buildings that once belonged to the aristocratic Florentine families of Gaddi and Arrighetti, offers guests an immersive journey through time. The property, dating back to the 16th century, features a plethora of original frescoes, paintings by renowned artists, and various art objects that echo the splendor of the Renaissance.

Strategically located near key cultural sites such as the Duomo complex and Piazzale Michelangelo, and within walking distance to the Santa Maria Novella railway station, the hotel offers unmatched accessibility to Florence's historical landmarks. A short 20-minute drive from Amerigo Vespucci Airport further enhances its appeal to international travelers.

image

Renowned interior designers Patrizia Quartero and Guy Oliver have meticulously restored the hotel, respecting its historical essence while infusing modern comforts and functionality. The hotel's architecture reflects classic Florentine design, rich with historical significance.

Tivoli Palazzo Gaddi's accommodation options include 86 guest rooms and four luxurious suites, offering a blend of authentic period furnishings juxtaposed with contemporary amenities. The presidential suite boasts a panoramic terrace, offering stunning views of Florence’s cathedral and the urban landscape.

Tivoli Palazzo Gaddi is poised to become a beacon of luxury hospitality in Florence, combining the historical allure of its prestigious past with the sophisticated comforts of modern-day hospitality. This launch is not just an expansion for Tivoli Hotels & Resorts but a celebration of cultural heritage and luxury travel.

For more information and reservations, visit the Tivoli Hotels & Resorts website.


SeaSpace: Your Coastal Escape

SeaSpace: Your Coastal Escape

By Nithyakala Neelakandan

Published on May 27, 2024

Are you longing for a beachside getaway that combines the freedom of self-catering with the luxury of hotel hospitality? Look no further than SeaSpace, Cornwall's newest lifestyle-driven aparthotel brand. Set to open its doors in summer 2024, SeaSpace: Porth promises to redefine coastal living with its unique blend of style, flexibility, and community spirit.

Led by the team behind Watergate Bay Hotel, Beach Retreats, and Another Place, SeaSpace aims to offer travelers a fresh perspective on seaside accommodations. CEO Ben Harper emphasizes the brand's commitment to providing lifestyle-led stays that cater to the evolving needs and aspirations of today's travelers.

image

At SeaSpace: Porth, guests can expect to find 56 self-catering studios and apartments, each thoughtfully designed for open-plan living. Whether you're traveling solo, with family, or for business, there's a space for everyone. Fully-equipped kitchens, dining/work tables, and lounge areas ensure a comfortable and convenient stay.

But SeaSpace is more than just a place to sleep – it's a community where guests can connect, recharge, and make memories. From curated food and drink options to activities and experiences, every aspect of your stay is designed to enhance your coastal experience. Plus, with 24/7 concierge, housekeeping, and community services, you can enjoy the perks of hotel living without sacrificing your independence.

image

Conveniently located just five minutes from Porth beach and a short drive from Watergate Bay and Newquay, SeaSpace: Porth is the perfect base for exploring Cornwall's stunning coastline. And with planning permission for additional apartments and lodges, the site is poised for even more growth in the future.

But SeaSpace isn't stopping there. In addition to the launch of SeaSpace: Porth, the brand is expanding its portfolio with exciting new ventures, including The Machrie hotel and golf course on Islay, Scotland. With a focus on outdoor adventures and stylish relaxation, SeaSpace is poised to become a leading player in the hospitality industry.

Ready to escape to the coast? SeaSpace is now taking bookings for stays from October 2024. Whether you're craving a weekend retreat or a longer seaside sojourn, SeaSpace offers the perfect blend of freedom, style, and community. Book your stay today and start planning your coastal escape with SeaSpace.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.