Air India's 'Project Abhinandan': Elevating the Airport Experience for Travelers

By Author

Published on September 15, 2023

Flying can be a wonderful experience, but navigating airports can often be daunting. Recognizing this, Air India has launched 'Project Abhinandan' to make the journey smoother and more personalized for its passengers. This initiative has been rolled out at 16 major airports across India, including Pune.

'Project Abhinandan' is Air India's commitment to enhance the airport experience for its guests. Specially trained Service Assurance Officers are now stationed at these airports to provide on-ground assistance to Air India passengers. These officers are strategically placed at key touchpoints within the airport, such as check-in areas, lounges, boarding gates, transit areas, and the arrival hall.

These officers are trained to sense passenger concerns and engage proactively. Whether you need assistance, support, or troubleshooting, they are there to make your journey hassle-free. They can also handle unexpected situations like missed flights, delayed baggage delivery, and airport misconnections.

The 16 airports covered under 'Project Abhinandan' are Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam.

Air India's Chief Customer Experience & Ground Handling Officer, Rajesh Dogra, emphasizes that 'Project Abhinandan' aims to simplify the airport experience for guests and make a meaningful difference in their overall travel experience. The goal is to create a welcoming and comfortable environment for passengers, regardless of their cabin class.

These Service Assurance Officers complement the existing Air India and ground handling agency staff at the airports. Air India has already recruited and deployed over 100 Service Assurance Officers across these airports.

So, the next time you fly with Air India from any of these 16 airports, you can expect a more personalized and hassle-free airport experience, thanks to 'Project Abhinandan.' Your journey is about to get a lot smoother and more enjoyable.

The Ritz-Carlton Opens in Bangkok

By Nishang Narayan

Published on January 16, 2025

The Ritz-Carlton has officially arrived in Bangkok, introducing a new chapter of luxury and cultural elegance in Thailand. Nestled within the 216-meter-high One Bangkok district, this 260-key property offers a harmonious blend of Thai heritage and global sophistication. Overlooking the iconic Lumpini Park, the hotel reimagines modern hospitality with stunning architecture, personalized services, and immersive cultural experiences.

Designed by the renowned SOM and A49 architectural firms, the hotel's facade boasts open-air terraces, offering breathtaking views of Bangkok's skyline and the lush greenery of Lumpini Park. Interiors curated by Thailand's celebrated PIA studio echo timeless elegance and modernity, creating a sanctuary that resonates with the city's rich past and vibrant future.

A Luxurious Stay

Guests can indulge in spacious rooms and suites featuring floor-to-ceiling windows and private terraces. From the 50-square-meter Deluxe Rooms to the exquisite 389-square-meter Ritz-Carlton Suite, each space exudes elegance and comfort, designed for both relaxation and opulence.

Exclusive Experiences

On the 23rd floor, the Club Lounge provides an exclusive retreat with locally inspired treasures and five daily culinary presentations. Guests can also rejuvenate at The Ritz-Carlton Spa, offering state-of-the-art treatments and wellness programs, or enjoy a refreshing dip in the two sparkling swimming pools.

Culinary Journeys

The Ritz-Carlton, Bangkok, promises a gastronomic adventure with three distinct dining destinations. Duet by David Toutain, led by Michelin-starred talent, offers a unique French dining experience in a glasshouse setting. Lily's presents reimagined classics perfect for sharing, while Caleō captivates guests with dramatic cocktails and sweeping city views.

Cultural Immersion

The hotel honors Thai traditions through curated cultural activities. From the "Klong Yao" drum ceremony marking evening celebrations to terrace tai chi sessions and local art tours, The Ritz-Carlton, Bangkok, offers unforgettable moments that connect guests to Thailand's heritage.

Event Excellence

With the city's largest Grand Ballroom, accommodating up to 1,200 guests, and nine versatile function spaces, the hotel is poised to become a premier venue for weddings, corporate events, and galas.

"The Ritz-Carlton, Bangkok, bridges Thai traditions with our signature elegance, creating transformative experiences for our guests," said Tina Liu, General Manager of the hotel.

Embark on a journey of luxury and culture at The Ritz-Carlton, Bangkok. For reservations, visit theritzcarltonbangkok.com.

Salt Lake Winter Roundup Returns with Sports and Cultural Festivities

By Manu Vardhan Kannan

Published on January 14, 2025

Visit Salt Lake is thrilled to bring back the Salt Lake Winter Roundup, scheduled for Saturday, February 8, 2025. In partnership with the Days of '47 Rodeo, this all-day event will transform downtown Salt Lake’s West Temple, between City Creek Center and Abravanel Hall, into a bustling western hub. Celebrating Salt Lake’s legacy in sports, arts, and culture, the Winter Roundup promises an unforgettable experience for locals and visitors alike.

Exciting Activities for All Ages

The Salt Lake Winter Roundup boasts a lineup of thrilling activities and performances. Highlights include:

Skijoring (1–4 p.m.): A high-energy fusion of rodeo and ski racing.
Live Music & Performances: Local talent and cultural showcases.
Interactive Fun: Mechanical bull rides and family-friendly attractions.
Food & Brand Activations: Delicious offerings from food vendors and interactive brand experiences.

Kaitlin Eskelson, President & CEO of Visit Salt Lake, shared her enthusiasm for the event:
“This year’s Salt Lake Winter Roundup is a celebration of Salt Lake’s welcoming spirit and rich history. Events like this connect visitors and locals to our vibrant culture while supporting our visitor economy, from hotels to local businesses. We’re proud to showcase what makes Salt Lake such a unique and thriving destination.”

A Partnership to Celebrate Heritage

The collaboration with the Days of '47 Rodeo brings an authentic touch of Utah’s western culture. Tommy Joe Lucia, Executive Director of the Days of '47 Rodeo, expressed his excitement:
“The Utah Days of '47 Rodeo is proud to partner with Visit Salt Lake to showcase our state’s western culture and heritage with this spectacular festival. It’s a winter wild west ride like no other.”

More to Explore in Salt Lake

The Winter Roundup is just the start. Visitors can extend their stay and enjoy a variety of events, including:

Professional Bull Riding at the Delta Center.
Stunning performances from Ballet West and the Utah Symphony.
Dining and nightlife options across the city.

For full event details, hotel packages, and a complete schedule of activities, visit Visit Salt Lake Winter Roundup.

About Visit Salt Lake

Visit Salt Lake is a private, non-profit corporation dedicated to promoting Salt Lake as a convention and travel destination. By enhancing the local economy and fostering sustainable tourism, Visit Salt Lake contributes significantly to the area’s $5.8 billion visitor economy.

Hyatt Centric Makes Its Nepal Debut in the Heart of Kathmandu

By Nishang Narayan

Published on January 14, 2025

Hyatt Hotels Corporation, in collaboration with City Hotel, has officially launched Hyatt Centric Soalteemode Kathmandu, marking the debut of the Hyatt Centric brand in Nepal. The property, formerly known as Hyatt Place Kathmandu, has been extensively renovated to reflect the vibrant culture of Kathmandu while offering world-class amenities.

Nestled in the heart of the city, Hyatt Centric Soalteemode Kathmandu is designed to be the perfect base for explorers and savvy travelers seeking an authentic connection with the city’s cultural pulse. The hotel features 153 thoughtfully designed guest rooms, blending functionality, contemporary aesthetics, and locally inspired art. All guests enjoy complimentary Wi-Fi, ensuring a seamless stay.

Highlighting the significance of this transformation, Akshay Golyan, Executive Director of City Hotel, remarked:

“After an extensive renovation, we are excited to introduce the Hyatt Centric brand to Nepal, offering our guests a gateway to Kathmandu’s cultural and contemporary pulse. Hyatt Centric Soalteemode Kathmandu is designed to inspire exploration while providing a modern local home base for savvy travelers, so they never miss a moment of adventure.”

The hotel offers over 8,600 square feet of versatile event spaces, accommodating groups ranging from 10 to 600 people. These spaces are ideal for business meetings, social gatherings, and weddings, making the property a hub for events in Kathmandu.

Varun Talwar, General Manager of Hyatt Centric Soalteemode Kathmandu, shared his enthusiasm:

“We are thrilled to open our doors and welcome guests and World of Hyatt members to the first Hyatt Centric branded hotel in Nepal. From meticulous design to innovative culinary offerings, we aim to become the starting point for every traveler’s adventure.”

Dining at the property is a sensory delight. The Centric Lounge serves as a vibrant social space offering artisanal coffees, signature cocktails, and locally inspired bites. Guests can indulge in global flavors with a local twist at NOON, the all-day dining restaurant, or enjoy stunning views of Kathmandu at ZING Sky Pool Bar & Deck, the poolside bar and lounge.

Hyatt Centric Soalteemode Kathmandu perfectly combines modern comfort with cultural immersion, making it a unique destination for travelers looking to explore the charm of Kathmandu. With its strategic location, luxurious offerings, and a strong emphasis on local culture, the property sets a new benchmark for hospitality in Nepal.

Welcome to post your talent

A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.