Air India's 'Project Abhinandan': Elevating the Airport Experience for Travelers

Air India's 'Project Abhinandan': Elevating the Airport Experience for Travelers

By Author

Published on September 15, 2023

Flying can be a wonderful experience, but navigating airports can often be daunting. Recognizing this, Air India has launched 'Project Abhinandan' to make the journey smoother and more personalized for its passengers. This initiative has been rolled out at 16 major airports across India, including Pune.

'Project Abhinandan' is Air India's commitment to enhance the airport experience for its guests. Specially trained Service Assurance Officers are now stationed at these airports to provide on-ground assistance to Air India passengers. These officers are strategically placed at key touchpoints within the airport, such as check-in areas, lounges, boarding gates, transit areas, and the arrival hall.

These officers are trained to sense passenger concerns and engage proactively. Whether you need assistance, support, or troubleshooting, they are there to make your journey hassle-free. They can also handle unexpected situations like missed flights, delayed baggage delivery, and airport misconnections.

The 16 airports covered under 'Project Abhinandan' are Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam.

Air India's Chief Customer Experience & Ground Handling Officer, Rajesh Dogra, emphasizes that 'Project Abhinandan' aims to simplify the airport experience for guests and make a meaningful difference in their overall travel experience. The goal is to create a welcoming and comfortable environment for passengers, regardless of their cabin class.

These Service Assurance Officers complement the existing Air India and ground handling agency staff at the airports. Air India has already recruited and deployed over 100 Service Assurance Officers across these airports.

So, the next time you fly with Air India from any of these 16 airports, you can expect a more personalized and hassle-free airport experience, thanks to 'Project Abhinandan.' Your journey is about to get a lot smoother and more enjoyable.


Salt Lake Winter Roundup Returns with Sports and Cultural Festivities

Salt Lake Winter Roundup Returns with Sports and Cultural Festivities

By Manu Vardhan Kannan

Published on January 14, 2025

Visit Salt Lake is thrilled to bring back the Salt Lake Winter Roundup, scheduled for Saturday, February 8, 2025. In partnership with the Days of '47 Rodeo, this all-day event will transform downtown Salt Lake’s West Temple, between City Creek Center and Abravanel Hall, into a bustling western hub. Celebrating Salt Lake’s legacy in sports, arts, and culture, the Winter Roundup promises an unforgettable experience for locals and visitors alike.

Exciting Activities for All Ages

The Salt Lake Winter Roundup boasts a lineup of thrilling activities and performances. Highlights include:

  • Skijoring (1–4 p.m.): A high-energy fusion of rodeo and ski racing.

  • Live Music & Performances: Local talent and cultural showcases.

  • Interactive Fun: Mechanical bull rides and family-friendly attractions.

  • Food & Brand Activations: Delicious offerings from food vendors and interactive brand experiences.

Kaitlin Eskelson, President & CEO of Visit Salt Lake, shared her enthusiasm for the event:
“This year’s Salt Lake Winter Roundup is a celebration of Salt Lake’s welcoming spirit and rich history. Events like this connect visitors and locals to our vibrant culture while supporting our visitor economy, from hotels to local businesses. We’re proud to showcase what makes Salt Lake such a unique and thriving destination.”

A Partnership to Celebrate Heritage

The collaboration with the Days of '47 Rodeo brings an authentic touch of Utah’s western culture. Tommy Joe Lucia, Executive Director of the Days of '47 Rodeo, expressed his excitement:
“The Utah Days of '47 Rodeo is proud to partner with Visit Salt Lake to showcase our state’s western culture and heritage with this spectacular festival. It’s a winter wild west ride like no other.”

More to Explore in Salt Lake

The Winter Roundup is just the start. Visitors can extend their stay and enjoy a variety of events, including:

  • Professional Bull Riding at the Delta Center.

  • Stunning performances from Ballet West and the Utah Symphony.

  • Dining and nightlife options across the city.

For full event details, hotel packages, and a complete schedule of activities, visit Visit Salt Lake Winter Roundup.

About Visit Salt Lake

Visit Salt Lake is a private, non-profit corporation dedicated to promoting Salt Lake as a convention and travel destination. By enhancing the local economy and fostering sustainable tourism, Visit Salt Lake contributes significantly to the area’s $5.8 billion visitor economy.


Hyatt Centric Makes Its Nepal Debut in the Heart of Kathmandu

Hyatt Centric Makes Its Nepal Debut in the Heart of Kathmandu

By Nishang Narayan

Published on January 14, 2025

Hyatt Hotels Corporation, in collaboration with City Hotel, has officially launched Hyatt Centric Soalteemode Kathmandu, marking the debut of the Hyatt Centric brand in Nepal. The property, formerly known as Hyatt Place Kathmandu, has been extensively renovated to reflect the vibrant culture of Kathmandu while offering world-class amenities.

Nestled in the heart of the city, Hyatt Centric Soalteemode Kathmandu is designed to be the perfect base for explorers and savvy travelers seeking an authentic connection with the city’s cultural pulse. The hotel features 153 thoughtfully designed guest rooms, blending functionality, contemporary aesthetics, and locally inspired art. All guests enjoy complimentary Wi-Fi, ensuring a seamless stay.

Highlighting the significance of this transformation, Akshay Golyan, Executive Director of City Hotel, remarked:

“After an extensive renovation, we are excited to introduce the Hyatt Centric brand to Nepal, offering our guests a gateway to Kathmandu’s cultural and contemporary pulse. Hyatt Centric Soalteemode Kathmandu is designed to inspire exploration while providing a modern local home base for savvy travelers, so they never miss a moment of adventure.”

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The hotel offers over 8,600 square feet of versatile event spaces, accommodating groups ranging from 10 to 600 people. These spaces are ideal for business meetings, social gatherings, and weddings, making the property a hub for events in Kathmandu.

Varun Talwar, General Manager of Hyatt Centric Soalteemode Kathmandu, shared his enthusiasm:

“We are thrilled to open our doors and welcome guests and World of Hyatt members to the first Hyatt Centric branded hotel in Nepal. From meticulous design to innovative culinary offerings, we aim to become the starting point for every traveler’s adventure.”

Dining at the property is a sensory delight. The Centric Lounge serves as a vibrant social space offering artisanal coffees, signature cocktails, and locally inspired bites. Guests can indulge in global flavors with a local twist at NOON, the all-day dining restaurant, or enjoy stunning views of Kathmandu at ZING Sky Pool Bar & Deck, the poolside bar and lounge.

Hyatt Centric Soalteemode Kathmandu perfectly combines modern comfort with cultural immersion, making it a unique destination for travelers looking to explore the charm of Kathmandu. With its strategic location, luxurious offerings, and a strong emphasis on local culture, the property sets a new benchmark for hospitality in Nepal.


Free Airbnbs and Hotel Discounts for LA Wildfire Victims

Free Airbnbs and Hotel Discounts for LA Wildfire Victims

By Nishang Narayan

Published on January 14, 2025

The ongoing wildfires in Los Angeles have forced over 180,000 people to evacuate, leaving many with no homes to return to as entire neighborhoods have been reduced to ashes. In the wake of this devastation, the hospitality and tourism industry has stepped up, providing crucial support to displaced residents and travelers in need.

Free Accommodation Through Airbnb

Holiday rental platform Airbnb, in partnership with 211 LA, is offering free temporary housing to wildfire victims. Funded by Airbnb.org, a nonprofit established to provide emergency housing during crises, and supported by Airbnb hosts, these accommodations focus on the hardest-hit areas, including Altadena, Malibu, Pacific Palisades, Pasadena, Santa Monica, and Sylmar.

Vrbo has also extended support by offering refunds to guests who had to cancel reservations due to fire damage in affected areas.

Discounted Hotel Stays

Hotels in Los Angeles and Anaheim have joined the relief efforts, offering discounted rates to evacuees. Guests staying at these properties are advised to keep their receipts and photos for insurance reimbursement. Among the pet-friendly options are Hilton Irvine Orange County Airport, Alisal Ranch, and Mission Inn Hotel & Spa, which are welcoming evacuees with animals.

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Free Transportation Options
Ride-sharing services Uber and Lyft are providing free transport for evacuees. Uber is offering trips valued up to $40, while Lyft allows two rides of up to $25 each to shelters in fire-affected areas, ensuring evacuees can travel safely.

Tourism Industry Unites

The Los Angeles Tourism Board has compiled a comprehensive list of resources, including discounted hotel stays, to assist those impacted by the fires. These efforts reflect the industry's commitment to helping communities in times of crisis.

Amid this challenging time, businesses are rallying to offer support, demonstrating the power of community and solidarity. Whether through free accommodation, discounted stays, or transportation, the travel industry is playing a critical role in aiding those affected by the wildfires.

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