Amadeus Launches AI Chatbot for Hotel Business Insights

Amadeus Launches AI Chatbot for Hotel Business Insights

By Nishang Narayan

Published on June 28, 2024

Amadeus has announced a partnership with Microsoft to introduce Amadeus Advisor, an AI-powered chatbot designed to revolutionize how hoteliers access and interpret business intelligence data. Integrated into the Agency360+ suite, this innovative tool leverages Azure OpenAI Service to provide quick, natural language responses to complex data queries.

The Amadeus Advisor chatbot aims to simplify the data analysis process for hotel industry professionals, offering an efficient tool to make informed, data-driven decisions. This development builds on the strategic partnership formed in 2021 between Amadeus and Microsoft to foster innovation across the travel sector.

The chatbot uses Gen AI technology to collect detailed insights instantaneously, expediting the analysis of complex data and aiding in strategic business planning. Hotel revenue managers can easily obtain information on average daily rates, room nights, and revenue pipelines, streamlining the entire process and eliminating the need for manual data searches.

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Designed to be user-friendly, the chatbot allows even those with limited technical expertise to utilize it effectively. It can be applied across various hotel operations, including sales, marketing, and distribution strategies, to derive actionable insights from the data.

Julie Shainock, Managing Director of Microsoft Travel, Transport & Logistics, commented, “We are excited to collaborate with Amadeus on this innovative experience powered by AI, that leverages both Amadeus’s deep expertise in travel and hospitality and Azure OpenAI Service capabilities. Amadeus Advisor now offers a more intelligent experience to hoteliers around the world, accelerating real-time decision-making and their operational efficiencies. This is a new step in our strategic partnership with Amadeus aiming at driving innovation together and building the future of travel.”

Michael Yeomans, Senior Vice President of Business Intelligence and Data Solutions, Hospitality at Amadeus, added, “At Amadeus, we are committed to innovation as we work to shape the future of hospitality technology, and the Amadeus Advisor chatbot powered by Azure OpenAI Service is a great example of this ambition coming to life. This is a transformational step forward in our offering to provide more intelligent and responsive technology, an improved user experience, and remove the need for hoteliers to manually comb through data. The tool quickly presents complex information in a simple and easy-to-understand format, freeing up time for hoteliers to focus on more strategic initiatives that drive revenue.”

In addition to the chatbot, Amadeus upgraded its iHotelier Suite in April 2024, delivering a comprehensive set of customizable solutions to enhance the hotel tech stack experience.


Attention hoteliers! Adopt Hotelogix and stay ready for the upcoming high-demand season

Attention hoteliers! Adopt Hotelogix and stay ready for the upcoming high-demand season

By Author

Published on September 5, 2025

As India’s hospitality sector braces for a busy festive season in October, November, and December, hotels are scrambling to hire approximately 250,000 temporary roles across various departments. However, with a demand-supply gap of roughly 60%, the challenge isn’t just hiring. It’s onboarding fast, training faster, and delivering consistently excellent guest experiences.

The festive rush is real. And so is the staffing shortage

In India, the October to December quarter is expected to see a 15%–20% spike in temporary hiring compared to last year. Hotels are adding more rooms, expanding their portfolio to accommodate weddings, corporate events, and a growing number of leisure travellers. Yet, the talent pipeline from hospitality schools remains thin, and training raw recruits on outdated and complex legacy systems is neither fast, nor scalable, nor viable.

So, what is the solution?

Here it is - a modern cloud-based Hotel Property Management System (Hotel PMS) like Hotelogix.

Built for simplicity, designed for speed

Hotelogix ensures a quick setup. This means, hotels to go live in days, not weeks, with zero operational downtime. Plus, the system is extremely easy-to-use. Such agility is crucial when properties are onboarding temporary staff who need to hit the ground running during heavy demand seasons. The solution’s intuitive interface allows first-time users, including front desk executives or housekeeping staff, to navigate the system with minimal training.

What makes Hotelogix unique is its 24/7 support and comprehensive training system. It reduces the staff learning curve and allows them to perform tasks more efficiently—from check-ins, room allocations, billing, to reporting—without the need for constant supervision.

Scale up for the season, scale down after

Hotelogix’s flexible infrastructure allows hotels to create additional logins for their festive season workforce and roll them back post-peak. This elasticity means hotels don’t need to overinvest in permanent tech licenses or hardware. Temporary staff can be onboarded quickly, trained efficiently, and made productive within hours—thanks to the system’s user-friendly design. Such ease of use and intuitiveness reduce operational errors and increase accuracy, which is especially crucial during high-demand periods when hotels see a sudden surge in guest numbers. As a result, they can operate at optimum capacity without compromising the quality of service.

Empowering future hoteliers

Hotelogix has partnered with several leading hotel management institutes in India to train aspiring hoteliers on various features and functionalities of its solution. The objective is to make them industry-ready upon graduation. Such industry-academia collaboration not only enhances their employability but also supports the broader hotel industry in addressing the pressing challenge of hiring a skilled workforce.

In a market where a skilled workforce is scarce, demand is surging, and competition is intense, hotels must reassess their long-term digitalization strategy to stay ahead in the game. As the festive season approaches, upgrading to a modern and scalable cloud Hotel PMS like Hotelogix is not just a tech upgrade, but a strategic enabler.

Preparing for the busy season ahead? Let Hotelogix manage your operations while you focus on guest service.


My Menu Launches Free Reservation Platform for 5,000 Restaurants Worldwide

My Menu Launches Free Reservation Platform for 5,000 Restaurants Worldwide

By Manu Vardhan Kannan

Published on September 5, 2025

My Menu, the global restaurant technology platform serving more than 4,500 restaurants and 600 hotels across 70 countries, has announced the launch of its commission-free reservations and table management system, offered free of cost to 5,000 restaurants worldwide.

This initiative challenges the dominance of high-fee reservation giants, where independent and mid-sized restaurants often struggle with commission charges and expensive subscription models. With My Menu’s new system, selected restaurants will now be able to manage bookings, optimize seating turnover, minimize no-shows, and enhance guest loyalty, all without any fees.

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“During the COVID-19 pandemic, we offered free contactless menus to keep restaurants and their staff safe,” said Abhishek Bose, CEO & Founder of My Menu. “That goodwill took us from 300 to more than 4,500 restaurant clients worldwide. Today, as restaurants face rising costs, labor shortages, and pressure to bring in more guests, we’re stepping in again to help, this time with reservations.”

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The free offering includes:

  • Commission-Free Reservations – Seamless integration with Google, Zomato, Swiggy, and EazyDiner.

  • Advanced Table Management – Smart tools to optimize seating and potentially double covers per meal period.

  • Guest CRM & Marketing – Build loyalty with personalized experiences and data-driven insights.

  • Full Support – Free setup, installation, and remote training for smooth implementation.

  • Sustainability Tie-In – For every restaurant that joins, My Menu will plant a tree in the My Menu Forest, linking dining experiences with climate action.

Eligibility is focused on casual dining and full-service restaurants that run at least two meal periods, such as lunch and dinner. Quick-service restaurants, which rarely rely on reservations, generally do not qualify.

“This is about more than technology,” added Bose. “We owe our success to the restaurant community, and it’s only fitting that we help them thrive in return. The more restaurants succeed, the more the entire dining ecosystem wins.”

Industry experts believe My Menu’s move could shift power away from traditional platforms that charge per-cover or high subscription fees, paving the way for a more sustainable and cost-effective future for restaurant operators.

Restaurants interested in joining can apply via the official website: www.mydigimenu.com.


Patil Associates: Powering the Future of Hospitality and Corporate IT Solutions

Patil Associates: Powering the Future of Hospitality and Corporate IT Solutions

By Mandar Patil, MD, Patil Associates

Published on September 3, 2025

In the fast-paced world of hospitality and corporate infrastructure, where technology is the backbone of exceptional guest experiences, Patil Associates has built a name synonymous with trust, expertise, and innovation. Based in Mumbai, the company has become a leading consulting and technology solutions provider, specializing in IT, AV, and security systems for some of India’s most prestigious hotels and corporate offices.

Patil Associates stands out for its ability to transform business challenges into opportunities by delivering value-driven, cutting-edge technology solutions. With decades of combined expertise, the firm collaborates closely with clients to design, implement, and optimize IT infrastructure that is robust, secure, and future-ready. Their services span everything from IT architecture and network design to project-based contracting, security solutions, facility management, and audio-visual system installations. By tailoring solutions to each client’s needs, Patil Associates has established itself as a trusted partner for brands seeking efficiency, reliability, and seamless operations.

The company’s impressive portfolio speaks volumes about its capability and reach. From luxury hotels like The Lalit Mumbai, Grand Hyatt Goa, and Hilton Mumbai to Radisson resorts across Lonavala, Nashik, and Surat, Patil Associates has left its mark on some of the country’s most celebrated properties. Their expertise extends far beyond hospitality, with successful collaborations on high-profile corporate offices such as GHV (India) Pvt. Ltd. and large-scale mixed-use projects. With over 20 ongoing projects across India, including the Hilton Garden Inn in Mumbai, Hyatt Centric in Goa, and Radisson properties in Rajkot, Haridwar, and Pawana, the firm continues to shape the technology backbone of the nation’s most ambitious developments.

At the heart of Patil Associates is a philosophy of synergy and innovation. Their team of skilled consultants and engineers takes a holistic approach, ensuring that every solution is designed to deliver measurable business value. The firm’s structured process for optimization, improvement, and operations ensures that clients benefit from cost savings, scalability, and improved user experiences while future-proofing their investments.

What truly sets Patil Associates apart is their dedication to excellence and integrity. With a leadership team that believes in building relationships as much as delivering solutions, the company has built a reputation for dependability and precision. Their footprint spans key hospitality and business hubs across India, with successful implementations in Mumbai, Goa, Lonavala, Nashik, Udaipur, Surat, Lucknow, and beyond.

For Patil Associates, every project is an opportunity to blend technology with design, creating infrastructure that not only meets global standards but enhances the overall guest and user experience. Their vision is clear: to remain a trusted technology partner for businesses and brands that demand the best. With their expanding portfolio and commitment to innovation, Patil Associates continues to play a pivotal role in shaping the future of hospitality and corporate IT landscapes across India.

https://www.patilassociates.com/  info@patilassociates.com 

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