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By Nishang Narayan
Published on July 10, 2024
Amelia, an enterprise AI agent software company, has partnered with Resorts World Las Vegas to enhance the resort’s digital concierge, RED, with Generative AI capabilities via the Amelia Answers platform. This move aims to elevate the digital guest experience, continuing the resort's commitment to innovation since its inception.
Resorts World Las Vegas has been at the forefront of innovation, integrating an AI agent into its architecture from day one. In 2020, Amelia helped build and deploy RED, the resort’s digital concierge powered by Amelia’s Conversational AI platform. Now, Resorts World Las Vegas is set to usher in a new era of AI in hospitality by leveraging the Generative AI capabilities of the Amelia Answers platform. Recognizing the power and potential risks of Large Language Models (LLMs), the resort chose to expand its partnership with Amelia, taking advantage of LLMs within Amelia’s secure, trusted, and scalable platform.
Shannon McCallum, Vice President of Hotel Operations at Resorts World Las Vegas, emphasized the resort's commitment to extraordinary guest experiences: “At the core of every decision we make at Resorts World Las Vegas is our unwavering commitment to creating extraordinary experiences for our guests. So, when LLMs and Generative AI burst into the mainstream last year, we knew that if we wanted to leverage this technology, we needed our deployment to be reliable and add value to our guest experience. By building upon our existing partnership with Amelia, we will be able to quickly leverage LLMs to enhance the capabilities of RED and elevate the experience for our guests.”
Lanham Napier, President and Chairman of Amelia, expressed his enthusiasm for the ongoing partnership: “It has been an honor to partner with Resorts World Las Vegas over the past four years and counting. The team continues to be at the helm of AI in the hospitality industry and we are thrilled to be a part of their journey. As we mark 10-plus years since the launch of our Conversational AI platform, partnerships like the one we have with Resorts World Las Vegas remind us of why we do what we do – it is a joy to help forward-thinking enterprises bring the latest AI capabilities to their business to improve the human experience, both for customers and employees.”
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By Manu Vardhan Kannan
Published on July 19, 2026
Air India has recorded more than one million inflight WiFi users over the past 12 months, reflecting the growing demand for onboard internet services among travellers.
According to the airline, over one million passengers connected to its inflight WiFi service between June 2025 and June 2026 across its WiFi-enabled fleet. The service is currently available on more than 55 daily flights operated by 28 connected aircraft.
The airline said passenger adoption has increased significantly during the year, with WiFi usage rising from 30 per cent in June 2025 to 55 per cent in June 2026.
Usage data shows that inflight connectivity is being driven largely by entertainment and social media. Around 89 per cent of connected passengers used the service to stream content or access social media platforms, while the remaining 11 per cent used it for web browsing, emails and messaging applications.
Over the 12-month period, passengers consumed nearly 500 terabytes of data through the airline's onboard network. Streaming services accounted for 86 per cent of total data usage, while web browsing made up the remaining 14 per cent.
Air India's inflight WiFi service is currently available on international routes served by its connected fleet, including flights to London, New York, Newark, Frankfurt, Melbourne, Hong Kong, Singapore, Bali, Manila and Mauritius.
The airline said it plans to gradually expand onboard connectivity as more aircraft are equipped with WiFi, extending the service to additional routes in the future.
Introduced as part of Air India's broader efforts to enhance passenger experience and digital services, the inflight WiFi platform has witnessed steady growth over the past year. The airline noted that demand has been particularly strong on long-haul international flights, where passengers increasingly expect uninterrupted internet access throughout their journey.
While Air India did not disclose the number of individual devices connected or the average data consumed per passenger, it said the service has maintained consistent growth since its rollout.
By Hariharan U
Published on July 16, 2026
Tata Consultancy Services (TCS) has been appointed as the strategic technology and innovation partner for The New Terminal One at John F. Kennedy International Airport (JFK), supporting the development of a next-generation digital ecosystem designed to transform the airport experience for passengers, airlines, and operations teams.
As part of the partnership, TCS will build the digital foundation for the terminal by deploying advanced technologies across passenger processing, artificial intelligence-driven IT operations, infrastructure management, and cybersecurity. The collaboration aims to create a seamless, connected, and efficient airport environment powered by real-time data and intelligent automation.
The New Terminal One at JFK is part of The Port Authority of New York and New Jersey’s $19 billion transformation programme for JFK Airport, one of the largest airport redevelopment initiatives in the United States. The project is envisioned as a world-class aviation hub focused on enhancing passenger experience through modern infrastructure and innovative technology.
Through the partnership, TCS will leverage its digital solutions, including Cognix and ignio platforms, to enable end-to-end visibility across critical airport operations such as passenger processing, baggage management, terminal security, and IT infrastructure.
The deployment of AI-powered systems will help improve operational efficiency, enhance predictive capabilities, and support faster decision-making across multiple airport functions. The technology foundation is expected to enable a more reliable and personalised travel experience for passengers while helping airport teams manage complex operations more effectively.
Commenting on the partnership, Jennifer Daniel Aument, CEO, The New Terminal One at JFK, said that TCS will play an important role in helping the terminal achieve its vision of becoming one of the world’s leading airport experiences, delivering enhanced services for partner airlines and travellers.
Amit Bajaj, President, North America, TCS, highlighted the role of artificial intelligence in shaping the future of aviation experiences. He noted that AI will support a seamless and dependable passenger journey while helping transform The New Terminal One into a technology-led experiential destination.
With airports worldwide increasingly adopting digital transformation strategies, the partnership reflects the growing role of technology in improving passenger journeys, operational resilience, and security. From automated processes and predictive analytics to intelligent infrastructure management, digital platforms are becoming central to the future of global aviation.
The collaboration between TCS and The New Terminal One at JFK represents a significant step towards creating a smart airport ecosystem where technology, innovation, and hospitality converge to deliver a more efficient and engaging travel experience
Published on July 5, 2026
Radisson Hotel Group has launched a new AI-powered real-time price matching technology, aimed at transforming the way guests book directly through hotel websites and strengthening transparency in hotel pricing.
The system automatically identifies lower publicly available rates for Radisson properties listed on third-party platforms such as OTAs and search engines, and instantly matches those prices on RadissonHotels.com. This removes the need for manual claims, screenshots, or approval processes that are typically required under traditional best rate guarantee programs.
Unlike conventional models, the new system operates in real time. When a lower rate is detected on platforms including Booking.com, Expedia, Agoda, Trip.com, and others, the AI engine verifies the pricing difference and automatically applies the matched rate, redirecting users directly to the hotel’s booking platform.
According to Gianni Di Fede, Global Chief Commercial Officer at Radisson Hotel Group, modern travellers expect speed, simplicity, and confidence when booking. He noted that the new feature ensures guests always receive the best available price when booking directly with Radisson.
For guests, the system eliminates uncertainty around pricing and simplifies the booking journey. For hotel teams, it reduces administrative workload associated with manual price match requests and allows staff to focus more on guest service and operational efficiency. The tool also provides better visibility into pricing trends and booking behaviour.
The AI-powered price matching feature is now live across all Radisson Hotel Group properties worldwide, marking a significant step in the company’s digital transformation strategy.
The initiative forms part of Radisson’s broader push toward automation and AI-driven solutions aimed at improving direct bookings, enhancing transparency, and creating a more seamless digital experience for travellers. By replacing traditional reactive pricing guarantees with a fully automated system, Radisson is positioning itself at the forefront of hospitality technology innovation.
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