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By Nishang Narayan
Published on December 24, 2024
Angsana Oasis Spa and Resort, Bengaluru, has announced key leadership appointments, welcoming Anthony Crasto as Revenue and Reservations Manager and Manjula Gowda as Director of Sales. These strategic hires underline the resort’s commitment to excellence and innovation in hospitality.
With over two decades of experience, Anthony Crasto is a seasoned expert in revenue optimization, reservations management, and guest service. Having held pivotal roles at renowned brands like The Lalit Suri Hospitality Group, Radisson Blu, Novotel, and ITC Hotels, Crasto has honed his expertise in forecasting, data analysis, and strategic revenue management. His ability to implement innovative pricing strategies and manage complex distribution channels has consistently delivered outstanding results.
At Angsana Oasis Spa and Resort, Crasto will spearhead revenue strategies, refine reservation processes, and ensure seamless operational efficiency. Speaking about the appointment, Ashley James, General Manager of the resort, said, “It is a pleasure to welcome Anthony Crasto to the Angsana family. His remarkable expertise and thoughtful leadership bring immense value to our team. I am confident his innovative vision will enhance guest experiences and contribute to the resort’s growth and success.”
Adding to the momentum, the resort has also appointed Manjula Gowda as Director of Sales. With over 19 years of industry experience, Gowda is a powerhouse of strategic vision and revenue-driven results. Her career spans leadership roles with renowned brands such as Ramanashree, Hilton, The Chancery, Pullman, Mövenpick, and Raintree Hotels.
Gowda’s expertise extends beyond traditional hospitality, having driven regional growth for Raintree Hotels and excelled in MICE operations at The Lalit Ashok. Her skills in business development, market analysis, and process optimization have made her a sought-after leader in the industry. At Angsana Oasis Spa and Resort, Gowda will lead innovative sales initiatives, strengthen market positioning, and elevate guest experiences.
Commenting on Gowda’s appointment, Ashley James shared, “We are thrilled to have Manjula Gowda join the Angsana family as our Director of Sales. Her seasoned leadership and strategic outlook align seamlessly with our dedication to excellence. I am confident her innovative approach and passion for growth will strengthen our market presence and enhance the guest experiences that define our resort.”
With these key appointments, Angsana Oasis Spa and Resort, Bengaluru, continues to build on its legacy of offering world-class hospitality and exceptional service.
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By Manu Vardhan Kannan
Published on May 12, 2026
Crowne Plaza Greater Noida has strengthened its leadership team with the appointment of Yogesh Sharma as Executive Housekeeper and Shailesh Kaushik as Learning & Development Manager. The appointments reflect the hotel’s continued focus on operational excellence, guest satisfaction, and employee growth.
Yogesh Sharma joins the property with more than 17 years of experience in housekeeping and hospitality operations. He began his career as a Housekeeping Associate at The Oberoi Grand, Kolkata, and has since worked with several leading hospitality brands including Trident Bandra Kurla, Jaypee Greens Golf & Spa Resort, Marriott International, IHG Hotels & Resorts, and Taj Group of Hotels.
Before joining Crowne Plaza Greater Noida, Yogesh served as Executive Housekeeper at Le Méridien Kochi, where he played a key role in improving guest satisfaction, streamlining departmental operations, and leading large housekeeping teams. He is also recognised for his expertise in pre-opening operations, having successfully established housekeeping systems and processes for multiple hotel properties.
Speaking on the appointment, Sharad K Upadhyay, General Manager, Crowne Plaza Greater Noida, said, “Yogesh's proven track record and leadership in housekeeping will be invaluable as we continue to uphold Crowne Plaza Greater Noida's high standards of guest service and operational excellence.”
The hotel has also welcomed Shailesh Kaushik as Learning & Development Manager. With over eight years of specialised experience in employee training and capability building, Shailesh brings strong expertise in organisational learning and team development.
Prior to this role, he was associated with Baskin Robbins India, where he led Learning & Development initiatives for more than 330 stores across North India. His work focused on improving employee engagement, operational efficiency, and service standards.
Shailesh has also worked with Cinepolis India Pvt. Ltd. as Regional Trainer – South India and with Cafe Coffee Day, contributing to leadership training, talent development, and process improvement initiatives. He is a graduate of the Institute of Hotel Management, Jaipur, and holds certifications in Food Safety (FOSTAC) and Soft Skills Training.
Commenting on his appointment, Sharad K Upadhyay added, “Shailesh's passion for building high-performing teams and enhancing learning culture will strengthen our organizational capabilities and further elevate the guest experience.”
With these strategic appointments, Crowne Plaza Greater Noida continues to reinforce its commitment to delivering exceptional hospitality experiences while investing in operational and people-focused growth.
By Hariharan U
Four Seasons Resort Bali at Jimbaran Bay and Four Seasons Resort Bali at Sayan have announced the appointment of Nicolas Laufrais as Senior Director of Commercial, overseeing both properties under a unified strategic leadership structure.
With over 15 years of international experience across sales, marketing, and revenue management, Laufrais brings a strong combination of analytical capability and creative commercial thinking. His appointment is aimed at driving long-term, sustainable growth while strengthening the global positioning of both resorts.
Most recently, Laufrais spent two years in Bali leading the commercial positioning and launch strategy at Regent Bali Canggu, gaining deep insight into the island’s evolving luxury hospitality landscape.
Prior to that, he served as Head of Commercial at InterContinental Cascais-Estoril, where he focused on strengthening luxury partnerships and lifestyle positioning in a competitive European market. Earlier in his career, he held the role of Director of Sales and Marketing at Conrad Bora Bora Nui, further building his expertise in ultra-luxury resort operations and global luxury demand generation.
In his new role, Laufrais will oversee commercial strategy across both Bali properties, integrating sales, marketing, and revenue management functions while ensuring each resort retains its distinct identity and sense of place.
Speaking about his appointment, he said, “Luxury travel today is about emotional resonance. These resorts offer distinctive experiences in two remarkable settings. My focus is to strengthen global positioning while ensuring each initiative reflects the authenticity, heritage, and sense of connection that define them.”
Four Seasons Resort Bali at Sayan, set along the Ayung River, is known for its serene jungle landscape and spiritual design influences, while Four Seasons Resort Bali at Jimbaran Bay offers a beachfront experience rooted in Balinese coastal culture and relaxed living.
Laufrais will be responsible for aligning commercial planning across both resorts, ensuring a cohesive strategy that respects their individual character while leveraging their shared brand strength in the global luxury market.
voco Goa Arpora has announced the appointment of Vivek Sharma as its new Food & Beverage Manager, further strengthening its leadership team within the F&B division.
With over 11 years of experience in food and beverage operations, Vivek Sharma brings a strong background in hospitality excellence, having worked with leading global and luxury hotel brands including Taj Hotels, The Oberoi Group, Five Palm Jumeirah, The Postcard Hotel, Marriott International, and IHG Hotels & Resorts.
Throughout his career, Vivek has been recognised for his strong operational expertise, guest-centric approach, and ability to build and lead high-performing teams. He has consistently focused on enhancing guest experiences while driving operational efficiency and service excellence across diverse hospitality environments.
Known for his people-first leadership style, Vivek believes in empowering teams through coaching, mentoring, and continuous development. His approach fosters a culture of accountability, collaboration, and innovation, enabling teams to consistently exceed guest expectations in dynamic service environments.
Beyond his professional commitments, Vivek enjoys travelling and playing chess, reflecting his strategic thinking and balanced personality.
At voco Goa Arpora, his appointment is expected to further elevate the hotel’s food and beverage offerings and enhance overall guest satisfaction through refined service standards and innovative dining experiences.
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