Arun Paliwal Returns to IHG as Area Director of HR for South West Asia and Director of HR at Crowne Plaza Mayur Vihar

Arun Paliwal Returns to IHG as Area Director of HR for South West Asia and Director of HR at Crowne Plaza Mayur Vihar

By Manu Vardhan Kannan

Published on April 14, 2025

Crowne Plaza New Delhi Mayur Vihar has announced the appointment of Arun Paliwal as Area Director of Human Resources for IHG South West Asia and Director of Human Resources at the hotel. With a career spanning over 17 years in the hospitality industry, Arun brings a depth of experience and leadership that aligns perfectly with IHG’s people-first philosophy.

Arun has held several key HR roles across leading hospitality brands. Prior to this, he served as Chief Human Resources Officer at Leisure Hotels Group, where he managed HR strategies for a wide hotel portfolio. His professional journey also includes tenures at Vana Wellness Retreat, Dehradun (now Six Senses Vana under IHG), Crowne Plaza Ahmedabad, Holiday Inn Amritsar, Lemon Tree Premier and Red Fox Delhi, Lemon Tree Premier Hyderabad, Trident Udaipur, and The Oberoi Udaivilas.

This marks Arun’s second stint with IHG, and in his new role, he will lead HR strategy for IHG hotels across North India. Known for his strategic vision and people-centric approach, Arun aims to foster a culture of inclusivity, performance, and professional growth while ensuring IHG’s global values are seamlessly woven into every property.

Arun Paliwal shared, “I am privileged to return to IHG, a company whose values and commitment to associate development resonate deeply with me. IHG’s culture of Room to Be Yourself provides a platform for personal and professional growth, and I am excited to leverage my experience to contribute to the success of our teams across South West Asia.”

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Pankaj Gupta, Area General Manager, IHG South West Asia and General Manager, Crowne Plaza New Delhi Mayur Vihar, added, “We are thrilled to welcome Arun back to IHG and Crowne Plaza New Delhi Mayur Vihar. His extensive experience and dynamic leadership style are a perfect fit for the challenges ahead. Arun’s deep understanding of human resources management and his ability to drive a culture of engagement and high performance will be key in helping our teams achieve their full potential.”

Arun holds a Bachelor of Commerce from Udaipur, a PG Diploma in Sales & Marketing from Vidyapeeth University, and an MBA from ICFAI National College. Outside of work, he is passionate about singing and adventure rides, embodying a well-rounded and balanced lifestyle.


Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.


The Machan Lonavala Appoints Vikas Toksya as Resident Manager

The Machan Lonavala Appoints Vikas Toksya as Resident Manager

By Hariharan U

Published on November 8, 2025

The Machan Lonavala, one of India’s most recognised eco-luxury resort brands, has announced the appointment of Vikas Toksya as its new Resident Manager.

With an impressive 19-year career in the hospitality industry, Vikas brings a wealth of operational and leadership experience from his time with prestigious names such as the Cyrus Poonawalla Group, Radisson Blu, and Hyatt Hotels. His expertise spans operations management, guest experience, and team leadership, making him well-suited to drive The Machan’s next chapter of growth.

In his new role, Vikas will oversee the resort’s day-to-day operations, focusing on enhancing guest satisfaction and reinforcing The Machan’s core values of sustainability and experiential hospitality.

We are delighted to welcome Vikas to The Machan family. His rich operational background and deep understanding of luxury hospitality will play a pivotal role in driving our next phase of growth,” said Rakshit Sharma, COO, The Machan.

Renowned for its award-winning tree-house accommodations and commitment to eco-sensitive practices, The Machan continues to redefine responsible tourism — offering guests a truly immersive retreat amidst nature


Welcomhotel by ITC Hotels, Guntur Announces the Promotion of Mr. Arvind Mishra as Executive Housekeeper

Welcomhotel by ITC Hotels, Guntur Announces the Promotion of Mr. Arvind Mishra as Executive Housekeeper

By Hariharan U

Published on November 7, 2025

Welcomhotel by ITC Hotels, Guntur, is pleased to announce the promotion of Mr. Arvind Mishra as Executive Housekeeper. With a proven track record of excellence and over a decade of experience in hospitality operations, Mr. Mishra has been instrumental in maintaining the hotel’s high standards of cleanliness, guest comfort, and sustainability. In his new role.

he will continue to lead the housekeeping team with a focus on service innovation, efficiency, and guest satisfaction, further strengthening Welcomhotel Guntur’s commitment to delivering world-class hospitality and ensuring an impeccable stay experience for every guest

About Welcomhotel by ITC Hotels, Guntur

Nestled in the heart of Andhra Pradesh, Welcomhotel by ITC Hotels, Guntur blends modern luxury with the region’s rich cultural heritage. Designed for both business and leisure travelers, the hotel features contemporary accommodations, diverse dining experiences, and signature warm hospitality. With sustainable practices at its core, Welcomhotel Guntur embodies ITC Hotels’ “Responsible Luxury” philosophy, offering guests an experience that is both refined and environmentally conscious.

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