Carnival Support Services India Appoints Shriniwas Swami as COO

Carnival Support Services India Appoints Shriniwas Swami as COO

By Author

Published on November 14, 2023

Carnival Support Services India Pvt. Ltd (CSSI), India’s leading crewing company and a Carnival Corporation and Plc subsidiary, has announced the promotion of Shriniwas Swami to Chief Operating Officer (COO). Formerly the Head of Finance and Business Support at CSSI, Swami brings a decade of valuable experience to his new role.

CSSI, licensed by The Directorate General of Shipping, India, deploys over 22,000 skilled personnel to Carnival Corporation and Plc's global luxury cruise brands. As COO, Swami will oversee crucial functions such as recruitment, onboarding, crew lifecycle processes, and business intelligence. His role is pivotal in shaping CSSI’s operational strategies, emphasizing empowering leadership and fostering a collaborative culture.

Expressing confidence in Swami's leadership, Prasad Hariharan, Managing Director of Carnival Support Services India Pvt. Ltd, stated, “Shriniwas has been integral to CSSI’s success over the past decade. We are confident in his leadership and strategic capabilities as we aim to be India’s employer of choice in the crewing industry and a trusted strategic partner.”

Shriniwas Swami, in response to his appointment, expressed, "I am honored and humbled to take on an expanded role at CSSI. I look forward to continuing to work closely with our talented teams to drive service excellence and operational efficiency for our stakeholders across Carnival Corporation and Plc."

As a Chartered Accountant, Swami's leadership aligns with CSSI's commitment to excellence. The promotion reflects CSSI's dedication to advancing its operational efficiency and service excellence under Swami's capable guidance.


Kapil Dhankhar Joins Eros Hotel New Delhi as Assistant Front Office Manager

Kapil Dhankhar Joins Eros Hotel New Delhi as Assistant Front Office Manager

By Nishang Narayan

Published on May 17, 2025

Eros Hotel New Delhi has strengthened its leadership team with the appointment of Kapil Dhankhar as the new Assistant Front Office Manager. Located in the heart of the capital, the iconic luxury business hotel continues its commitment to top-tier hospitality by bringing on board a seasoned professional with over 14 years of industry experience.

In his new role, Kapil will oversee front office operations, ensuring smooth processes and a seamless guest experience from check-in to check-out. His responsibilities include enhancing guest interaction standards, implementing emergency protocols, improving security measures, and maintaining health and safety compliance. Additionally, he will collaborate across departments—housekeeping, maintenance, and F&B—to streamline services and address guest needs efficiently.

Kapil brings with him a proven track record from esteemed hotel brands such as Hotel Ramada Gurugram, Sarovar Premiere Gurugram, and Holiday Inn Jaipur City Centre. His core strengths lie in guest relations, team leadership, and problem-solving, making him a valuable addition to the Eros team.

Sharing his enthusiasm, Kapil said, “I am excited to embark on this new chapter at Eros Hotel New Delhi, known for excellence in hospitality. I look forward to collaborating with the talented team here and contributing to the hotel's growth, ensuring that it remains the preferred destination for both business and leisure travelers. Together, we will exceed expectations and craft unforgettable experiences for our guests."

An MBA in Hospitality Management from Kurukshetra University, Kapil’s appointment marks another milestone in the hotel’s pursuit of service excellence.

About Eros Hotel New Delhi:

Eros Hotel New Delhi is a landmark luxury property offering state-of-the-art amenities, world-class hospitality, and exceptional culinary experiences. A preferred choice for both leisure and business travelers, the hotel continues to set new benchmarks in guest satisfaction.


Tamarind Global Hosts Glamorous Vibrant Soirée During ATM 2025

Tamarind Global Hosts Glamorous Vibrant Soirée During ATM 2025

By Nishang Narayan

Published on May 17, 2025

Tamarind Global set the stage for an unforgettable evening at Arabian Travel Market (ATM) 2025 with a glamorous networking soirée hosted at Vice – Ramee Dream Hotel, Business Bay. Bringing together global travel professionals, the event was a lively mix of elegance, entertainment, and meaningful interactions.

Organised in collaboration with Taj Hotels and Dharana at Shillim, the evening was designed to celebrate enduring partnerships and open doors to new opportunities in the travel and hospitality space. Following the bustling days of ATM, the soirée offered a relaxed yet stylish atmosphere for attendees to unwind, reconnect, and engage in spirited discussions.

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From curated culinary delights to immersive entertainment, every detail was thoughtfully planned to reflect Tamarind Global’s signature hospitality and commitment to excellence. The conversations flowed well into the night, underscoring the value of genuine connection within the global travel ecosystem.

Speaking at the event, Louis D'Souza, Managing Partner at Tamarind Global, shared, “ATM provides an incredible platform to connect with the brightest minds in global travel. With this soirée, we wanted to create a space where relationships could be deepened and new synergies explored—beyond the boardrooms. It was our way of expressing heartfelt gratitude to our partners and associates.”

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The evening was a testament to Tamarind Global's unwavering dedication to building strong industry relationships and pushing forward a culture of collaboration and innovation across the travel trade community.


Nibu Mathew Appointed General Manager at Hyatt Regency Trivandrum

Nibu Mathew Appointed General Manager at Hyatt Regency Trivandrum

By Manu Vardhan Kannan

Published on May 17, 2025

Hyatt Regency Trivandrum has appointed Nibu Mathew as its new General Manager, effective May 15, 2025, marking a key leadership move aimed at enhancing the hotel’s standing as one of Kerala’s premier luxury destinations.

Bringing over 20 years of international hospitality experience, Nibu Mathew has held leadership roles across globally recognized brands including Hyatt, Marriott, Starwood, Shangri-La, and IHG. His appointment is expected to drive fresh strategy and innovation at the property while staying true to the brand’s values of care and excellence.

Mathew is known for his strong operational insight, people-centric leadership, and deep understanding of the luxury hotel market. His journey with Hyatt has been marked by notable achievements, and this new role is seen as a seamless progression for a leader who aligns perfectly with the brand’s aspirations and regional potential.

Sharing his thoughts on the appointment, Nibu Mathew said:

“Hyatt Regency Trivandrum stands at the confluence of Kerala’s cultural vibrancy and Hyatt’s global promise of care. I am honored to lead this passionate team as we continue to elevate the guest experience, foster innovation, and deepen our engagement with the community.”

Located in the heart of the city, Hyatt Regency Trivandrum has quickly established itself as a preferred destination for both business and leisure travelers. Under Mathew’s leadership, the hotel is expected to further strengthen its market position and set new benchmarks in luxury hospitality across the region.

With this appointment, Hyatt Regency Trivandrum reinforces its commitment to operational excellence and personalized guest experiences under the guidance of an experienced and visionary leader.

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