Carnival Support Services India Appoints Shriniwas Swami as COO

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Carnival Support Services India Appoints Shriniwas Swami as COO

By Author

Published on November 14, 2023

Carnival Support Services India Pvt. Ltd (CSSI), India’s leading crewing company and a Carnival Corporation and Plc subsidiary, has announced the promotion of Shriniwas Swami to Chief Operating Officer (COO). Formerly the Head of Finance and Business Support at CSSI, Swami brings a decade of valuable experience to his new role.

CSSI, licensed by The Directorate General of Shipping, India, deploys over 22,000 skilled personnel to Carnival Corporation and Plc's global luxury cruise brands. As COO, Swami will oversee crucial functions such as recruitment, onboarding, crew lifecycle processes, and business intelligence. His role is pivotal in shaping CSSI’s operational strategies, emphasizing empowering leadership and fostering a collaborative culture.

Expressing confidence in Swami's leadership, Prasad Hariharan, Managing Director of Carnival Support Services India Pvt. Ltd, stated, “Shriniwas has been integral to CSSI’s success over the past decade. We are confident in his leadership and strategic capabilities as we aim to be India’s employer of choice in the crewing industry and a trusted strategic partner.”

Shriniwas Swami, in response to his appointment, expressed, "I am honored and humbled to take on an expanded role at CSSI. I look forward to continuing to work closely with our talented teams to drive service excellence and operational efficiency for our stakeholders across Carnival Corporation and Plc."

As a Chartered Accountant, Swami's leadership aligns with CSSI's commitment to excellence. The promotion reflects CSSI's dedication to advancing its operational efficiency and service excellence under Swami's capable guidance.

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Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.