Loading...
You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
By Nithyakala Neelakandan
Published on July 1, 2024
Cendyn, a global hotel technology and services company, has teamed up with Glowing, a provider of omnichannel messaging solutions, to revolutionize guest communication for hoteliers. This collaboration aims to streamline and enhance how hotels interact with guests by integrating various messaging platforms into a single, cohesive system.
In today's digital age, guests use a wide array of messaging platforms such as WeChat, Line, WhatsApp, Telegram, Messenger, and Skype. Effective communication through these preferred channels is essential for hotels to engage guests more deeply. Statistics show that such engagement can lead to a 98% read rate for messages and up to ten times higher redemption rates for promotions.
The integration of Cendyn's Customer Relationship Management (CRM) system with Glowing's messaging platform ensures that every guest interaction, regardless of the messaging platform, is synchronized with the guest's profile in Cendyn CRM. This enriched profile allows hoteliers to build stronger relationships with their guests and execute more targeted marketing campaigns. Personalized communications and offers can be delivered seamlessly, enhancing the overall guest experience.
Chris Egan, Chief Product Officer at Cendyn, highlights the power of this integration: “Integrating Glowing’s platform with Cendyn CRM empowers hoteliers to communicate more effectively, tying every message back to their unified guest profile. This first-party data is one of the most powerful assets in today’s world as it puts hoteliers in control of how they communicate their unique products and services to every guest. It creates bespoke guest experiences, strengthening the relationship between a guest and a hotel, which almost always leads to increased revenue.”
Glowing’s platform leverages generative AI to provide tailored messaging recommendations based on individual guest preferences and past behaviors. This technology ensures that messages are crafted in the hotel's unique tone of voice and saved back to the master profile, making guests feel valued and recognized while reducing the workload on hotel staff.
Jasen Lew, CEO of Glowing, expressed excitement about the partnership: “At Glowing, we’re thrilled to announce our partnership with Cendyn, a premier brand in the hospitality space. This close collaboration represents a significant opportunity for the hospitality industry to reach new heights with the guest experience by integrating our globally recognized GenAI messaging platform with Cendyn’s comprehensive suite of products. Together, we are committed to upleveling and completing the customer journey by helping hoteliers deliver exceptional service that defines a successful guest experience.”
This partnership between Cendyn and Glowing is set to redefine how hotels manage guest communications, ensuring more meaningful interactions and ultimately driving better business outcomes. By leveraging advanced technology and a unified approach, hoteliers can now provide a more personalized and engaging experience for their guests, fostering loyalty and boosting revenue.
The Design Company: Where Luxury Meets Living
The Design Company is a premier design studio redefining the...
Brewing a New Era: Italian Coffee Expertise Now Training Ind...
India’s coffee culture is about to get a serious shot of esp...
Where to Eat and Stay This Independence Day: Top Festive Din...
This Independence Day 2025, Mumbai’s hospitality scene is br...
HOCCO Brings Modak-Shaped Ice Cream for Ganesh Chaturthi
Mumbai is welcoming Ganesh Chaturthi 2025 with a sweet twist...
By Manu Vardhan Kannan
Published on August 15, 2025
Oracle Hospitality has been recognized as a Leader in the IDC MarketScape Worldwide Hospitality Property Management Systems (PMS) 2025 Vendor Assessment, for the second time following its initial recognition in 2022.
The report commended Oracle for its consistent delivery against its roadmap, noting the company’s track record in providing planned updates, enhancements, and new functionalities to hotel clients worldwide. Oracle’s OPERA Cloud PMS was highlighted for addressing challenges faced by hotels across geographies, market segments, and property sizes.
Laura Calin, Senior Vice President, Oracle Hospitality, said, “Being named a Leader for the second time validates our commitment to delivering the most functional, secure, and future-proof cloud platform for property management. It also reflects the trust our thousands of hotel customers place in us to drive revenue growth and ensure smooth operations.”
The IDC MarketScape evaluation assessed vendors on integration and partnerships, user experience, innovation, data reporting, guest engagement, flexibility, and scalability. The study noted that OPERA Cloud supports hotels from midscale to luxury and resort segments, offering customizable workflows, role-based personalization, and functionality to ensure smooth guest experiences from check-in to checkout.
Dorothy Creamer, Senior Research Manager, IDC, said, “Oracle demonstrates a strong strategy to help hoteliers centralize operations while maintaining accessibility and enterprise-grade security.”
A key highlight is the Oracle Hospitality Integration Platform (OHIP), enabling partners and clients to manage integrations independently. The platform continues to be instrumental in driving innovation and delivering exceptional guest experiences.
For hoteliers, Oracle Hospitality solutions provide a unified, customizable, and scalable platform, helping brands adapt to evolving market needs and elevate guest engagement.
Published on August 14, 2025
Hotelogix, a global leader in cloud-based hospitality technology, has reached a major milestone by powering over 400,000 hotel rooms in India across its complete product suite including the Cloud PMS under the Hotelogix brand and distribution solutions from AxisRooms. This accounts for over 15% of India’s total hotel room inventory, marking a significant step in the country’s ongoing hospitality digitisation.
This achievement reflects the rapid shift of India’s mid-market hotel brands from legacy systems to modern cloud-based platforms. Brands across categories including luxury, leisure, heritage, boutique, budget, and co-living, such as Royal Orchid Hotels, Leisure Hotels, The Clarks, Brij Hotels, OYO, Zolostays, Alivaa Hotels & Resorts, Elivaas, Olive Living, and Sterling Holidays, are streamlining operations and scaling quickly with the help of Hotelogix and AxisRooms solutions. These platforms enable centralised control, faster property onboarding, and real-time OTA distribution, crucial for competitiveness and profitability in today’s market.
“We are privileged to partner with some of India’s most progressive, homegrown mid-market hospitality brands,” said Aditya Sanghi, CEO of Hotelogix. “Their quick adoption of modern, cloud-based technology is setting new benchmarks within the industry. With our integrated AI offerings, we aim to boost their operational efficiency and help them raise service standards.”
Sanghi also emphasised the importance of advanced solutions in the current competitive landscape: “As global hotel chains expand in India, local players need equally sophisticated tools to stay competitive. Our mission is to deliver affordable, high-impact solutions that allow Indian hotel brands to lead confidently.”
Hotelogix has recently introduced integrated AI tools designed to enhance operational efficiency, guest experience, and profitability. With more properties being onboarded nationwide, the company remains committed to empowering Indian hotels with technology that supports sustained growth and service excellence.
By Hariharan U
Published on August 13, 2025
In today’s hospitality landscape, technology is no longer an afterthought – it is the heartbeat of exceptional guest experiences. At the recently launched Marriott Vashi, EYTE Technologies Pvt. Ltd. has redefined what it means to blend comfort, convenience, and innovation. As trusted AV, IT, Acoustics, and IoT consultants with a presence in Singapore, Mumbai, Pune, Bangalore, Delhi, and Hyderabad, EYTE has delivered a seamlessly integrated technology ecosystem that enhances every touchpoint of the guest journey.
A Vision of Immersive Hospitality
From the moment guests step into Marriott Vashi’s lift lobby, they are greeted by a carefully orchestrated audio-visual environment. Strategically placed ceiling speakers set a warm, inviting tone, while dynamic signage displays deliver real-time updates and brand messaging. Centralized AV racks ensure all systems operate flawlessly, reflecting Marriott’s commitment to sophistication and reliability.
Enhancing Every Space – Tailored to Function & Mood
Whether it’s the soothing ambient music in the restaurant, high-brightness LED walls in the ballroom, or precision audio in the pre-function area, EYTE’s designs adapt to the unique atmosphere of each zone. Meeting rooms are equipped with dual high-resolution displays, cable cubbies for clutter-free connectivity, and beamforming microphones for crystal-clear hybrid conferences. Even the gym, spa, and terrace pool benefit from thoughtful technology integration – from motivational soundscapes to weather-resistant outdoor speakers.
Smart Solutions for Modern Hospitality
EYTE’s work goes beyond hardware. Intelligent volume controls, Bluetooth-enabled audio streaming, and synchronized BGM systems across connected spaces make managing the guest experience effortless for hotel staff. Floor boxes, discreetly embedded in lounges and event spaces, ensure power and AV connections are always accessible yet invisible, preserving Marriott Vashi’s refined aesthetic.
Driving Brand Experience Through Technology
By creating immersive atmospheres, streamlining communication, and supporting seamless event execution, EYTE has helped Marriott Vashi elevate its service standards. This project demonstrates how smart technology design can not only meet but anticipate guest needs – from the energy of a ballroom gala to the tranquility of a spa retreat.
EYTE Technologies, led by Managing Director Abdul Waheed, has transformed Marriott Vashi’s guest experience with a fully integrated audio-visual, IT, and IoT system. Their tailored solutions, combining innovation with comfort, set a new benchmark for hospitality technology in India.
EYTE Technologies’ expertise proves that in luxury hospitality, technology isn’t just a support system it’s a signature of the brand. With projects like Marriott Vashi, they continue to set new benchmarks for integrated hospitality technology across India and beyond.
To learn more about EYTE Technologies’ hospitality solutions, visit www.eyte.sg.
Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!
Subscribe to Hospitality news e-magazine for free and never miss an issue.
By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Advertise With Us
We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.