Chaitra Dwivedi Takes the Helm as General Manager at Fortune Resort Benaulim Goa

Chaitra Dwivedi Takes the Helm as General Manager at Fortune Resort Benaulim Goa

By Author

Published on October 8, 2023

Fortune Resort Benaulim Goa is thrilled to welcome Chaitra Dwivedi as its new General Manager. With over 16 years of experience in the hotel industry and a remarkable 20-year career in hospitality, Chaitra brings a wealth of expertise to her new role.

Chaitra's journey in the world of hospitality has been a dynamic one. She has a rich history of working with renowned brands such as Lemon Tree Hotel, The Grand Imperial, Pride, Golden Tulip, Clarks, and Jaypee. Her versatility shines through as she has navigated various types of properties, from luxury to budget, mid-scale to heritage, and corporate to resort.

Starting her career in the sales and marketing department, Chaitra quickly excelled in building and nurturing key relationships. She has worn many hats over the years, including roles in front office and revenue management, before ultimately overseeing the overall operations of hotels.

In addition to her impressive professional background, Chaitra holds a science degree with a focus on Physics, Chemistry, and Mathematics, demonstrating her commitment to precision and creativity. Beyond her work, she's an enthusiastic pet lover and enjoys adventurous activities like parasailing and biking. Her black belt in Taekwondo and participation in the Republic Day Parade as an NCC Cadet reflect her discipline and dedication.

Chaitra's contributions to the hospitality industry have not gone unnoticed. She has received several prestigious awards, including the "Outstanding Contributions to the Hospitality Industry" award in 2021, "Goa's Best General Manager" award in 2022 from Best of India Biz Awards, and the "Women Achiever Hospitality Award" in 2023 from IHC London and IIHM Goa.

Fortune Resort Benaulim Goa eagerly welcomes Chaitra and looks forward to her valuable contributions in enhancing the guest experience at the resort.

About Fortune Resort Benaulim Goa:

Fortune Resort Benaulim Goa is a part of Fortune Hotels, a subsidiary of ITC Ltd. With its convenient location, emphasis on personalized service, and competitive pricing, it has become a popular choice among discerning travelers. The resort offers contemporary accommodation to both business and leisure travelers and provides a wide range of amenities.


Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.


The Machan Lonavala Appoints Vikas Toksya as Resident Manager

The Machan Lonavala Appoints Vikas Toksya as Resident Manager

By Hariharan U

Published on November 8, 2025

The Machan Lonavala, one of India’s most recognised eco-luxury resort brands, has announced the appointment of Vikas Toksya as its new Resident Manager.

With an impressive 19-year career in the hospitality industry, Vikas brings a wealth of operational and leadership experience from his time with prestigious names such as the Cyrus Poonawalla Group, Radisson Blu, and Hyatt Hotels. His expertise spans operations management, guest experience, and team leadership, making him well-suited to drive The Machan’s next chapter of growth.

In his new role, Vikas will oversee the resort’s day-to-day operations, focusing on enhancing guest satisfaction and reinforcing The Machan’s core values of sustainability and experiential hospitality.

We are delighted to welcome Vikas to The Machan family. His rich operational background and deep understanding of luxury hospitality will play a pivotal role in driving our next phase of growth,” said Rakshit Sharma, COO, The Machan.

Renowned for its award-winning tree-house accommodations and commitment to eco-sensitive practices, The Machan continues to redefine responsible tourism — offering guests a truly immersive retreat amidst nature


Welcomhotel by ITC Hotels, Guntur Announces the Promotion of Mr. Arvind Mishra as Executive Housekeeper

Welcomhotel by ITC Hotels, Guntur Announces the Promotion of Mr. Arvind Mishra as Executive Housekeeper

By Hariharan U

Published on November 7, 2025

Welcomhotel by ITC Hotels, Guntur, is pleased to announce the promotion of Mr. Arvind Mishra as Executive Housekeeper. With a proven track record of excellence and over a decade of experience in hospitality operations, Mr. Mishra has been instrumental in maintaining the hotel’s high standards of cleanliness, guest comfort, and sustainability. In his new role.

he will continue to lead the housekeeping team with a focus on service innovation, efficiency, and guest satisfaction, further strengthening Welcomhotel Guntur’s commitment to delivering world-class hospitality and ensuring an impeccable stay experience for every guest

About Welcomhotel by ITC Hotels, Guntur

Nestled in the heart of Andhra Pradesh, Welcomhotel by ITC Hotels, Guntur blends modern luxury with the region’s rich cultural heritage. Designed for both business and leisure travelers, the hotel features contemporary accommodations, diverse dining experiences, and signature warm hospitality. With sustainable practices at its core, Welcomhotel Guntur embodies ITC Hotels’ “Responsible Luxury” philosophy, offering guests an experience that is both refined and environmentally conscious.

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