Chatlyn Secures €8M Series A to Power AI-Driven Hospitality Communication

Chatlyn Secures €8M Series A to Power AI-Driven Hospitality Communication

By Nishang Narayan

Published on June 26, 2025

Vienna-based AI startup Chatlyn has raised €8 million in Series A funding, as it sets out to build what it calls the "AI brain for hotels"—a powerful communication and operations platform that is transforming how hotels engage with guests across every touchpoint. The round was led by Smedvig Ventures and saw participation from notable investors including AnyDesk founder Andreas Burike, Blaguss Group, and hospitality-focused angels. An innovation grant was also awarded by FFG, Austria's research and development agency.

Chatlyn’s platform is already used by over 1,000 properties across 30 countries, including luxury brands like St. Regis Mauritius, Singer Palace Rome, and InterContinental Vienna. The company recently opened a new Dubai office, strengthening its presence in the fast-growing Middle East market.

"We’re building an AI that understands hospitality like a concierge and never sleeps," said Nicolas Vorsteher, CEO & Co-founder, Chatlyn. "Our goal is to eliminate missed opportunities and bring back meaningful guest interactions—instantly, intelligently, and in over 35 languages."

Solving Hospitality’s €10 Billion Communication Gap

Chatlyn tackles one of the hotel industry's biggest pain points: fragmented guest communication across multiple channels like WhatsApp, Booking.com, Airbnb, SMS, and email. This chaos leads to missed revenue, frustrated staff, and unhappy guests.

Chatlyn consolidates these platforms into a single AI-powered hub that doesn’t just automate responses—it learns the brand voice, understands context, and handles everything from booking inquiries to multilingual review replies.

Innovations Driving Adoption

  • AI Visual Webchat: Guests can book rooms via chat, see real-time prices, and complete reservations—all within a conversation.

  • 98% Open Rates: WhatsApp-based messaging far outperforms traditional email marketing.

  • Full Channel Integration: Only platform that combines Airbnb, Booking messenger, social, email, SMS, and more.

  • Language Mastery: Real-time translation in 35+ languages, handling 70%+ of inquiries autonomously.

Industry Voices

"Our AI assistant handles over 70% of queries in English, German, Arabic, and more—freeing our team to focus on delivering exceptional service," said Garry Loefgen, Head of Commercial at InterContinental Vienna.

"Chatlyn is poised to lead hospitality’s biggest transformation since online booking," said Freddie Kalfayan, Principal at Smedvig Ventures.

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Roadmap: Scaling Intelligence

The new funds will be used to:

  • Develop AI Booking Assistant for seamless omnichannel bookings.

  • Expand into APAC, UAE, and wider Europe, cementing market leadership.

  • Double the AI and development team, enhancing both platform depth and consultative services for hotels.

"We’re not just automating—our AI anticipates needs and creates magical guest moments,” added Michael Urbanek, CTO & Co-founder.

Fast Facts:

  • Funding Raised: €8M Series A

  • Properties Served: 1,000+ in 30 countries

  • Founded: Late 2022

  • Top Integrations: Oracle Opera, Mews, Protel by Planet, Apaleo, Clock PMS

  • Recognition: World Travel Awards 2024 – Best Chatbot Solution Provider

  • Key Clients: The Royal Stable Dubai, InterContinental Vienna, Le Grand Bellevue Gstaad

Chatlyn’s momentum signals a new era of smart hospitality, where AI doesn’t replace staff—it empowers them to deliver faster, more meaningful guest experiences.


Bingo HRMS: Redefining Human Resource Management for the Hospitality Industry and Beyond

Bingo HRMS: Redefining Human Resource Management for the Hospitality Industry and Beyond

By Author

Published on August 26, 2025

Bingo HRMS is revolutionizing the way businesses manage their workforce, offering a powerful and seamless HR solution designed for the fast-paced demands of industries like hospitality, travel, and corporate services. In a world where guest satisfaction and brand reputation hinge on well-managed teams, Bingo HRMS stands out as a game-changer, helping organizations simplify HR operations while driving growth.

Developed by Bingoforge, a trusted ERP solutions provider serving MSMEs across multiple sectors, Bingo HRMS is more than just a software platform – it is a comprehensive ecosystem built to streamline every stage of the employee lifecycle. From hiring top talent and processing payroll to tracking attendance, managing leave requests, and deploying manpower across projects, the platform integrates it all into one intuitive, cloud-based system.

For hospitality businesses that operate in a highly dynamic environment, this technology offers unmatched precision and adaptability. Payroll, often a resource-intensive task, is automated and linked seamlessly with other core modules like time off, attendance, and planning. Recruitment features empower HR teams to identify and onboard talent efficiently, while advanced field service management capabilities make scheduling, tracking, and invoicing field operations effortless.

What makes Bingo HRMS particularly appealing to MSMEs is its modular and open-source design, allowing businesses to customize workflows to fit their unique needs without compromising scalability. Whether it’s a boutique hotel managing a small team or a multi-location chain seeking enterprise-level solutions, Bingo HRMS offers flexibility that grows with the organization.

This forward-thinking approach transforms HR from a back-office function into a strategic driver of success. By automating repetitive tasks and providing actionable insights, Bingo HRMS empowers leaders to focus on employee engagement, workforce optimization, and delivering exceptional guest experiences. For industries where service excellence defines the brand, this transformation is not just valuable – it’s essential.

With Bingoforge’s proven track record and commitment to innovation, Bingo HRMS has emerged as a trusted partner for businesses looking to modernize their HR processes. By combining ease of use, advanced functionality, and a future-ready design, the platform ensures that companies can focus on what truly matters – building exceptional teams and unforgettable customer experiences.

Contact: +91 88503 97914
Website: bingoforge.com
Email: sales@bingoforge.com


OYO Becomes First in Indian Hospitality to Adopt Google’s Veo 3 AI Video Technology

OYO Becomes First in Indian Hospitality to Adopt Google’s Veo 3 AI Video Technology

By Manu Vardhan Kannan

Published on August 24, 2025

Global hospitality company OYO has announced that it has become the first in India’s hospitality sector to adopt Google’s Veo 3 generative AI video technology. The move marks a significant shift towards data-driven creative production for hyperlocal advertising campaigns.

The company launched its first pilot in Europe under its premium vacation homes brand, DanCenter, with a campaign titled Time Out targeting summer travellers in Denmark, Norway and Sweden. The AI-enabled advertisements focused on cultural familiarity and authenticity, using realistic gestures and expressions to connect with local audiences.

According to OYO, the campaign delivered strong results compared with traditionally produced advertisements. In Germany, the Veo 3-generated video achieved a 130 per cent higher view rate, while in Denmark it registered an 80 per cent increase. Viewer engagement also showed major gains, with full plays of the AI-generated content in Germany rising by 187 per cent over conventional campaigns.

Traditionally, campaigns required large production teams, equipment, on-location shoots and long timelines. With Veo 3, OYO expects to reduce production costs by up to 70 per cent and timelines by around 60 per cent. The technology also allows localisation at scale, enabling customised storytelling across multiple geographies.

Shashank Jain, Group Head, Technology and Marketing at OYO, said, “Veo 3 is set to become OYO’s virtual production studio for its authenticity which is critical to our business. From sunlit balconies in Copenhagen to bustling city streets in Mumbai, everything could be rendered with realism. We are planning to use Veo 3 for generating localised advertisement variants in Hindi, English, Danish, Bahasa, German, and many other languages across the globe where the brand is spreading its footprint.”

The company also plans to extend this initiative to its Motel6 brand in the United States. OYO continues to collaborate with Google to strengthen demand generation for its hotels, leveraging YouTube as a key platform for performance marketing, audience insights, and creative advertising solutions across markets.


Annapurna Hostel Launches Smart Living for Students and Young Professionals

Annapurna Hostel Launches Smart Living for Students and Young Professionals

By Hariharan U

Published on August 23, 2025

Annapurna Hostel in Greater Noida has introduced its Smart Hospitality Solutions, a fresh approach to student and traveler accommodation designed for today’s tech-savvy youth. The initiative aims to bring together comfort, security, and connectivity, offering students, young professionals, and digital nomads a smarter and safer living environment.

One of the biggest highlights is Smart Security and Access Control, with biometric entry, 24x7 CCTV surveillance, and round-the-clock onsite staff ensuring complete peace of mind for residents. Alongside this, the hostel has launched app-based check-ins and digital assistance, making it easier for guests to book, check-in, and request services instantly through their smartphones.

Connectivity is another core feature, with high-speed internet zones across the property, allowing residents to work, study, or stream seamlessly. To support healthier lifestyles, the hostel also offers nutritious and customizable meals, meeting the dietary needs of both students and working professionals.

Beyond comfort, Annapurna Hostel focuses strongly on community building. Shared spaces and curated events promoted through the hostel’s app, encourage residents to interact, collaborate, and grow together, making the stay more meaningful than just renting a room.

Sustainability is also a key aspect of the project, with energy-efficient systems and eco-conscious practices woven into everyday living.

Speaking about the launch, Kunwar Gaurav, Founder of Annapurna Hostel, said, "Students and travelers today are looking for more than a basic place to stay; they need a safe, communal, and modern environment that suits their lifestyle. Through our Smart Hospitality Solutions, we are applying technology to traditional hotel care and creating a true next-gen living space at Annapurna Hostel in Greater Noida."

Perfectly located in the city’s education and business hub, Annapurna Hostel is positioned as more than a residence. it’s an ecosystem where young people can live, learn, and connect. With this move, the hostel is reshaping what affordable metropolitan living means for India’s new generation.

About Annapurna Hostel:

 Located in the heart of Greater Noida’s education and industry belt, Annapurna Hostel is known for providing affordable accommodation that balances safety, comfort, and community living. With its latest Smart Hospitality Solutions, the hostel is further innovating at the crossroads of hospitality and technology to create a unique living experience for students and young professionals.

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