Chennai Airport Lounge Faces Passenger Outrage Over TFS Service Quality

Chennai Airport Lounge Faces Passenger Outrage Over TFS Service Quality

By Manu Vardhan Kannan

Published on April 24, 2025

Passengers using the Chennai International Airport are raising concerns about the poor quality of service at the airport lounges maintained by Travel Food Services (TFS). Complaints have emerged that travelers are being denied entry to the lounge even when they present valid debit or credit cards, leading to a wave of dissatisfaction online and offline.

Typically, after completing security checks, many passengers access the airport lounge by paying a small fee through their debit or credit cards. Lounges offer amenities like cozy seating, vegetarian and non-vegetarian meals, free Wi-Fi, newspapers, flight information screens, and TV access, making them a popular choice to relax before flights.

However, TFS, the company responsible for maintaining lounge services at both the domestic and international terminals of Chennai Airport, is now under fire.

"I paid ₹2,000 to access the TFS lounge at the D1 Terminal of Chennai International Airport, but the staff refused entry citing false reasons. It was a complete insult. My bank allows access to this lounge, but they ignored that," shared a disgruntled passenger.

Another user on social media criticized the hygiene and food quality, saying, "The food in the lounge was in very poor condition. Fruits weren’t clean and even basic food options were missing. Why are they still managing this lounge?"

With rising discontent, many are urging the Airport Authority to reevaluate its contract with TFS. The poor experience has left travelers frustrated and has highlighted the gap between expectations and the services offered.

The Airport Authority has responded, stating that immediate action is being taken based on the complaints posted online. "We advise the respective outlets if there are concerns with service and food quality. A decision to change vendors is under review due to the issues reported about TFS," an official said. Any further problems within the lounge area will be reported to the concerned company for resolution, the authority added.


The Den Bengaluru Hosts Puppy Yoga to Support Shelter Animals and Promote Pet Adoption

The Den Bengaluru Hosts Puppy Yoga to Support Shelter Animals and Promote Pet Adoption

By Manu Vardhan Kannan

Published on June 24, 2025

 In a joyful celebration of International Yoga Day 2025, The Den Bengaluru, a 5-star luxury hotel known for its creative and community-driven initiatives, hosted a Puppy Yoga session in collaboration with Pawga—India’s first puppy yoga experience. Held on Saturday, June 21st at 11 AM on the hotel’s serene rooftop terrace, the event was a heartfelt blend of wellness and social impact.

More than just a yoga class, the initiative reflected The Den’s commitment to community welfare and social responsibility. A portion of the proceeds from the event was donated to Charlie’s Animal Rescue Centre (CARE), a Bengaluru-based shelter that supports abandoned and rescued animals. What made the session even more special was that all the puppies participating in the session were up for adoption, giving them a chance to socialize and connect with potential pet parents in a relaxed setting.

image

Led by a professional instructor, the beginner-friendly one-hour session allowed guests to unwind, de-stress, and connect with themselves—while being surrounded by playful puppies. The interaction not only brought joy to the participants but also helped the young pups from the shelter become more social and emotionally responsive, improving their chances of finding forever homes.

image

The Den Bengaluru also served refreshing healthy juices and bites, further enriching the wellness experience and showcasing its signature hospitality.

This thoughtful collaboration stands as a meaningful example of pet-friendly luxury and socially conscious hospitality. By raising awareness for shelter pets and supporting adoption efforts, The Den continues to create impactful experiences that go beyond the usual, fostering deeper connections within the community.

With events like these, The Den Bengaluru positions itself not just as a luxury destination, but as a compassionate, community-driven space where well-being and kindness go hand in hand.


Atmosphere Hotels & Resorts Signs ARYAVILLE in Jaipur, Expanding Luxury Footprint in Rajasthan

Atmosphere Hotels & Resorts Signs ARYAVILLE in Jaipur, Expanding Luxury Footprint in Rajasthan

By Manu Vardhan Kannan

Published on June 24, 2025

Atmosphere Core has officially signed its latest luxury development in Jaipur, ARYAVILLE BY ATMOSPHERE JAIPUR, in collaboration with Harbinger Recreations LLP. Slated to open in Q1 2028, this resort marks the second project under the Atmosphere banner in the Pink City, reinforcing the brand’s growing presence in Rajasthan.

Located just an hour from Jaipur International Airport and close to the city’s heritage heart, Aryaville aims to offer guests an immersive Rajasthani experience through its thoughtful architecture, premium amenities, and curated service.

“This milestone reflects our focused expansion across India and South Asia. Aryaville will serve leisure travellers, corporate guests, and wedding celebrations with equal finesse,” said Mr. Salil Panigrahi, Managing Director of Atmosphere Core.

Designed under the “BY ATMOSPHERE” label, the retreat will feature 244 luxurious accommodations, including private cottages and three-bedroom villas with personal plunge pools. Set against the Aravalli hills, each unit is designed to blend comfort, privacy, and nature seamlessly.

True to its eco-conscious roots, Aryaville is being developed as a self-sustainable property, incorporating green principles like energy efficiency, eco-friendly amenities, and immersive natural landscaping.

Guests can expect a rich culinary journey, with the resort offering an all-day dining space with alfresco options, a North Indian specialty restaurant, an artisan café, a lounge, and a vibrant bar—all crafted to reflect regional flavours and global standards.

For wellness seekers, the award-winning ELE|NA Spa & Wellness will offer calming treatments amidst scenic views, while event planners can take advantage of the property’s spacious lawns, boardrooms, and indoor venues—perfect for weddings, conferences, and private gatherings.

Reflecting on Jaipur’s rich legacy, the resort also draws inspiration from the Pink City’s royal past, where pink architecture was historically associated with warmth and hospitality. Aryaville promises to honour that tradition, with modern elegance infused with cultural storytelling.

image

“We are excited to deepen our footprint in Rajasthan,” said Mr. Souvagya Mohapatra, Regional Managing Director India, Nepal, Sri Lanka & Bhutan at Atmosphere Core. “Jaipur continues to grow as a global tourist destination, and Aryaville represents our vision of delivering refined, immersive experiences in key cultural hubs.”

Mr. Alop Mehta, Partner at Harbinger Recreations LLP, added, “Partnering with Atmosphere Core enables us to create a benchmark luxury offering for Jaipur. This property is not just a business venture—it’s a celebration of quality, nature, and hospitality.”

With its blend of nature, comfort, and thoughtful design, ARYAVILLE BY ATMOSPHERE JAIPUR is set to become a new landmark in Jaipur’s luxury hospitality scene.


Marriott India Champions Wellness with Inclusive Yoga Day Events

Marriott India Champions Wellness with Inclusive Yoga Day Events

By Manu Vardhan Kannan

Published on June 24, 2025

 Marriott India celebrated International Yoga Day 2025 with inspiring wellness initiatives and yoga drives across its properties nationwide. In line with the Ministry of Tourism and Ministry of Ayush’s theme — “Yoga for One Earth, One Health” — Marriott hotels came together to encourage a more balanced and health-conscious lifestyle among both guests and associates.

Highlighting the deep-rooted benefits of Yoga in enhancing physical strength, mental clarity, and emotional resilience, Marriott India continues to weave yogic practices into its everyday guest experience. From dedicated yoga sessions to thoughtfully curated wellness packages, the brand aims to make holistic living more accessible and impactful.

image

image

Speaking on the occasion, Mr. Sanjay Gupta, Chairman of the Marriott India Business Council, said, “Yoga is a timeless practice that offers unparalleled benefits for both individual and collective well-being. We at Marriott India are deeply committed to fostering a culture of health and mindfulness. By aligning with the 'One Earth, One Health' theme, we aim to inspire our guests and associates to embrace Yoga as a powerful tool for holistic living, contributing to a healthier planet and healthier communities.”

A standout moment in the celebration was witnessed at The Westin Chennai Velachery, where over 30 associates joined hands with more than 300 students and faculty members from Guru Nanak College for a vibrant group yoga session. Held within the hotel premises, the session infused the morning with energy, focus, and unity. It concluded with a mindful breakfast featuring nutritious, wellness-focused delights, demonstrating the power of nourishing both body and mind.

image

image

Mr. Deepraj Mukherjee, General Manager of The Westin Chennai Velachery, shared, “This International Yoga Day was a truly uplifting experience. Joined by Guru Nanak College students, faculty, guests, and our passionate team, we celebrated the unifying spirit of yoga. Such enthusiastic participation reflects Marriott India's ongoing commitment to holistic well-being and mindful living.”

The overwhelming response to the yoga drives and wellness activities highlights Marriott India’s unwavering support for integrating Yoga into daily life. With its conscious focus on physical vitality, mental wellness, and community engagement, the brand continues to lead by example—building a more mindful, resilient, and health-focused hospitality ecosystem.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.