Chennai Airport Lounge Faces Passenger Outrage Over TFS Service Quality

Chennai Airport Lounge Faces Passenger Outrage Over TFS Service Quality

By Manu Vardhan Kannan

Published on April 24, 2025

Passengers using the Chennai International Airport are raising concerns about the poor quality of service at the airport lounges maintained by Travel Food Services (TFS). Complaints have emerged that travelers are being denied entry to the lounge even when they present valid debit or credit cards, leading to a wave of dissatisfaction online and offline.

Typically, after completing security checks, many passengers access the airport lounge by paying a small fee through their debit or credit cards. Lounges offer amenities like cozy seating, vegetarian and non-vegetarian meals, free Wi-Fi, newspapers, flight information screens, and TV access, making them a popular choice to relax before flights.

However, TFS, the company responsible for maintaining lounge services at both the domestic and international terminals of Chennai Airport, is now under fire.

"I paid ₹2,000 to access the TFS lounge at the D1 Terminal of Chennai International Airport, but the staff refused entry citing false reasons. It was a complete insult. My bank allows access to this lounge, but they ignored that," shared a disgruntled passenger.

Another user on social media criticized the hygiene and food quality, saying, "The food in the lounge was in very poor condition. Fruits weren’t clean and even basic food options were missing. Why are they still managing this lounge?"

With rising discontent, many are urging the Airport Authority to reevaluate its contract with TFS. The poor experience has left travelers frustrated and has highlighted the gap between expectations and the services offered.

The Airport Authority has responded, stating that immediate action is being taken based on the complaints posted online. "We advise the respective outlets if there are concerns with service and food quality. A decision to change vendors is under review due to the issues reported about TFS," an official said. Any further problems within the lounge area will be reported to the concerned company for resolution, the authority added.


Skål International Launches Jammu & Kashmir Club, Boosting Regional Tourism

Skål International Launches Jammu & Kashmir Club, Boosting Regional Tourism

By Manu Vardhan Kannan

Published on June 3, 2025

In a proud moment for the Indian tourism industry, Skål International officially launched its Jammu & Kashmir club in Srinagar, marking a significant step in the organization's nationwide expansion. The installation ceremony took place at The Countryside Resort & Banquets and was attended by members of Skål International India and the local tourism community.

The event was graced by Farooq Ahmad Shah, Member Legislative Assembly, Jammu & Kashmir, as Chief Guest. Speaking at the ceremony, Shah said, “Tourism is the backbone of Jammu and Kashmir's economy, and it is heartening to see the Skål International Jammu & Kashmir club taking shape. I am confident that this club will play a vital role in promoting the region's rich cultural heritage and natural beauty.”

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The launch marks the 19th Skål club in India, reinforcing the organization's commitment to empowering tourism professionals and creating a stronger network across all states and union territories.

Sk Abdul Wahid Malik, President of the newly formed club, shared, “We are thrilled to embark on this new journey as part of the Skål International family. Our aim is to foster a spirit of collaboration and innovation within the tourism sector in Jammu and Kashmir.”

Sanjeev Mehra, President, Skål International India, called the launch a game-changer for regional tourism. “This reflects our goal of empowering local professionals and promoting hospitality in every corner of India.”

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Echoing the excitement, NSN Mohan, Deputy Vice President and Director, Region 10, Skål International, said, “The resilience and determination shown by the tourism industry in Jammu and Kashmir are truly inspiring. We are proud to support this new chapter.”

The event featured lively discussions and future-forward ideas, with heartfelt congratulations flowing in from Skål clubs across India and abroad. The event showcased a shared vision of collaboration and professional unity across the tourism industry.

The newly appointed office bearers of Skål International Jammu & Kashmir are:

  • President – Sk Abdul Wahid Malik

  • Vice President 1 – Sk Bashir Karnai

  • Secretary – Sk Adil Hussain

  • Treasurer – Sk Hilal Ahmed Dar

  • Director, Young Skål – Sk Amir Lateef

  • Director, PR & Communications – Sk Sameer Ahmad Baktoo

  • Auditor – Sk Mohmed Akram Siah

With this installation, Skål International India continues its journey of professional camaraderie, cross-border collaboration, and building impactful opportunities for the tourism industry nationwide.


Roseate Hotels & Resorts Champions Green Hospitality with Innovative Sustainability Practices

Roseate Hotels & Resorts Champions Green Hospitality with Innovative Sustainability Practices

By Manu Vardhan Kannan

Published on June 1, 2025

In celebration of World Environment Day, Kush Kapoor, CEO of Roseate Hotels & Resorts, reaffirmed the brand’s deep commitment to sustainability, showcasing how green innovation is central to their luxury hospitality experience.

 “At Roseate Hotels & Resorts, sustainability is not an afterthought—it is central to our ethos and deeply ingrained in our design, operations, and guest experiences,” said Kapoor.

 From preserving over 1,000 trees at The Roseate New Delhi to using advanced atmospheric panels that extract and purify moisture from air, the group has embedded eco-consciousness in every detail. Plastic bottles are replaced with in-house alkaline glass bottled water, and the brand is steadily moving towards a paperless ecosystem with digital ordering, e-billing, and receipts.

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 As part of its drive towards a low-carbon future, Roseate is transitioning to hybrid vehicles, and its organic and hydroponic farms provide fresh produce for its kitchens. Kapoor adds,

“Even vegetable peels are thoughtfully repurposed into artisanal marmalades, minimizing food waste creatively.”

 Their in-house waste management system ensures on-site composting of biodegradable waste and responsible recycling of other materials, promoting a circular economy.

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 Energy-saving initiatives like solar-powered heating, LED lighting, and LEED Gold-certified operations further reinforce their environmental mission.

 “Sustainability, for us, is a mindset—a daily responsibility to craft luxurious yet conscious experiences for the modern traveller,” said Kapoor. With the goal of becoming 100% paper-free, Roseate Hotels & Resorts continues to raise the bar for green luxury hospitality in India.


Shaping the Future of Nightlife in India: A Vision from Playboy Clubs

Shaping the Future of Nightlife in India: A Vision from Playboy Clubs

By Manu Vardhan Kannan

Published on May 31, 2025

 With a legacy rooted in global sophistication, Playboy Clubs are bringing a new standard of nightlife to India—one that blends international luxury, immersive experiences, and high-end hospitality. Today’s discerning guests expect more than just a night out. They’re looking for exclusive, tech-driven, and unforgettable moments and that’s exactly what Playboy Clubs are made to deliver.

Whether it's our high-energy nightclubs, stylish beer gardens, or intimate Bunny Bars, each space under the Playboy banner is thoughtfully designed to elevate entertainment and create lasting impressions. Through every detail from world-class interiors to exceptional service we set the bar for what nightlife can be.

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“At Playboy Clubs, we’re not just building venues—we're curating premium lifestyle experiences that reflect the evolving aspirations of India’s modern generation,” shares Rohit Malhotra, CEO & Owner of Playboy Clubs.

 Recognising the shift in expectations, Play Clubs have integrated cutting-edge technology across all their venues. AI-powered bartenders, personalised VIP services, and augmented reality features—all tailored to create one-of-a-kind experiences. But innovation doesn’t stop at tech. Sustainability is equally central to our vision. We’ve implemented zero-waste cocktail programs, eco-conscious designs, and more, because we believe in building a future that’s as responsible as it is glamorous.

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 Our commitment is backed by a ₹250 crore investment over the next five years as we expand into major cities like Mumbai, Hyderabad, Kolkata, and Goa. This journey is not about scale alone—it’s about delivering quality, exclusivity, and global experiences rooted in Indian hospitality.

“We’re not here just to follow global nightlife trends. We’re here to shape them—right from India,” says Malhotra.

 and he also shared, "Our focus will always remain on crafting venues that embody immersive themes, luxury, and forward-thinking design, catering to a young, affluent, and experience-hungry audience."

At Playboy Clubs, Rohit Malhotra and his team is setting the tone for the future of nightlife in India—where every night is more than an event; it’s a memory in the making.

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