CII and Hyatt Hotels Launch 18-Month Hospitality Diploma with EHL in India

CII and Hyatt Hotels Launch 18-Month Hospitality Diploma with EHL in India

By Nithyakala Neelakandan

Published on July 18, 2024

The Confederation of Indian Industry (CII) has teamed up with Hyatt Hotels and Ecole Hôtelière de Lausanne (EHL) to launch an 18-month Vocational Education and Training (VET) Swiss Professional Diploma programme aimed at enhancing skills in the Indian hospitality sector. The programme is open to students who have completed their Class 12 and will be conducted at top Hyatt properties in Delhi NCR and Lucknow, including Hyatt Regency (Delhi), Hyatt Regency (Lucknow), Andaz (Delhi), and Grand Hyatt (Gurugram).

This initiative comes as part of CII’s ongoing efforts to equip students with practical skills and job placements. Currently, more than 500 students are undergoing similar training across various hotels in India. Successful graduates of the Swiss Professional Diploma are assured job placements by CII.

Sunjae Sharma, Managing Director for India and Southwest Asia at Hyatt Hotels, said “At a time when India is emerging as a global leader in the hospitality industry, there is significant growth potential for the youth of India who choose the VET by EHL programme, offered by the Confederation of Indian Industry. We are proud to be the first international hotel chain company in India to collaborate with CII and EHL for this initiative and to contribute to training a new generation of hoteliers. I am confident that the learning and training imparted at Hyatt will enable these young minds to stand out in this competitive sector and achieve their dreams.”

Aman Aditya Sachdev, Director and Regional Head at EHL for South Asia, Middle East, and Myanmar, commented, “The VET by EHL program is based on principles of the world-renowned Swiss Competency Framework and has been developed by EHL subject matter experts and faculty members, as well as with global industry feedback. The objective of the program is to prepare the youth worldwide for frontline job roles in the hospitality industry at global standards. Students of the program in India will be at a significant advantage with future employers, in global mobility and in their career progression. They will acquire the relevant knowledge and competencies required by the industry at par with international programs. We are excited to launch the VET by EHL program today at multiple Hyatt Hotels across India. The program shall be delivered in coordination with the CII Institute of Hospitality; CII and EHL have established a long-term strategic partnership in India for the skilling of the youth for the hospitality sector.”

Sougata Roy Choudhury, Executive Director at CII, said “With the rapidly expanding hospitality industry in India and many other countries, there is an unprecedented requirement of skilled professionals. Also, the youths’ interest in long duration courses is dwindling. Hence, CII, as an Industry body has stepped in to bridge this gap through the VET by EHL Swiss Professional Diploma initiative, that offers practical training by industry experts at renowned and luxurious Hyatt hotels. We ensure students are job-ready from day one, and upon completing this 18-month diploma, they secure placements in top hotels and restaurants worldwide.”

The VET by EHL programme is structured into three levels of learning: Foundation, Intermediate, and Advanced, covering Culinary, Food & Beverage Service, and Rooms. Each level builds on the previous one, culminating in a Professional Diploma. Students will have access to a global Learning Management System and will be assessed on both theoretical and practical skills. Additionally, graduates will join the VET by EHL Global Alumni Network and have the option to pursue a UGC-recognized degree.

Eligibility for the programme requires students to have completed their 12th standard with at least 50% marks in English from a recognized board in India.

For more information, interested individuals can contact CII via phone at 8700554435, email at admissions@ciiskills.in, or visit the website at www.ciiih.com.


Spalba Eyes ₹100 Cr Turnover by FY26, Expands into 6 Asian Markets

Spalba Eyes ₹100 Cr Turnover by FY26, Expands into 6 Asian Markets

By Nishang Narayan

Published on May 30, 2025

Spalba, a SaaS-enabled B2B venue marketplace, has set its sights on a ₹100 crore turnover by FY 2026. The company recently closed FY 2025 with a consolidated turnover of ₹60 crore, marking an impressive 3000% year-on-year growth since its inception just five years ago. What makes this journey even more remarkable? Spalba remains fully bootstrapped and profitable, a rarity in today’s startup ecosystem.

Driven by innovation, Spalba is expanding rapidly across Asia. The platform has entered six new markets—Malaysia, Vietnam, Sri Lanka, Myanmar, Bhutan, and Nepal—taking its VenueTech vision global. Back home, the company plans to grow its venue inventory from 11,000 to 13,000 and expand property listings from 2,067 to 4,500 by FY26, effectively doubling its offering and increasing its presence in over 80 Indian cities.

“Our journey from a bootstrapped startup to a ₹60 crore revenue run-rate has been driven by continuous innovation and an unwavering commitment to customer success,” said Vishal Puri, Co-Founder of Spalba. “With our tech-first approach—combining AR-powered Virtual Property Tours, an Event Mockup Builder, AI-driven sales tools, and more—we expect to cross ₹100 crore by FY 2026 and continue modernizing India’s ₹200 billion events industry.”

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Over 250 marquee properties including The Leela, Radisson Hotel Group, Accor, and The Oberoi have partnered with Spalba to streamline venue sales and boost cross-selling opportunities. The platform not only simplifies the venue booking process with immersive digital walkthroughs but also reduces the need for paperwork and physical site visits—supporting both revenue growth and sustainability for its clients.

Founded in 2020, Spalba is redefining event planning by making venue discovery and booking faster, smarter, and more collaborative. Its roadmap to ₹100 crore highlights a focus on scalable innovation, customer-centric solutions, and long-term value creation—all without raising external funding.


Starbucks India Faces 65% Surge in Losses in FY25 Despite Modest Sales Growth

Starbucks India Faces 65% Surge in Losses in FY25 Despite Modest Sales Growth

By Nishang Narayan

Published on May 27, 2025

Starbucks India posted a 5% rise in revenue to ₹1,277 crore in FY25, but the good news ended there. Losses widened significantly by 65% to ₹135.7 crore, up from ₹82 crore in the previous year, reflecting the growing strain on profitability amid soft demand in the quick service restaurant (QSR) segment.

Operating under a 50:50 joint venture with Tata Consumer Products as Tata Starbucks Pvt Ltd, the company noted that almost half of the losses—₹67.6 crore—were borne by Tata Consumer. According to the brand’s annual report, demand across the QSR space remained muted through most of the year, though a rebound was noted in the latter half. Still, profitability remained under pressure.

Despite the headwinds, Starbucks continued to expand, opening 58 new outlets and entering 19 new cities, including several in tier-2 markets. However, this was a notable slowdown compared to the 95 new outlets launched in the previous year. As of now, Starbucks operates 479 stores across 80 Indian cities.

The company remains optimistic about long-term growth in India. “We remain committed to increasing our store base in India and get to 1,000 outlets by FY28, despite a more moderate number of store openings in the short term,” Starbucks said in a statement.

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Tata Consumer Products Chairman N Chandrasekaran addressed the broader economic landscape, noting that India remains a stronghold of economic growth amid global uncertainty. “India’s long-term growth is underpinned by strong demographic and economic fundamentals and ongoing structural reforms,” he told shareholders.

However, rising competition from both international and domestic brands continues to challenge Starbucks’ market share. Rivals like Tim Hortons and Pret A Manger have entered the Indian market with aggressive expansion plans, while homegrown brands like Third Wave Coffee and Blue Tokai already operate more than 250 outlets combined.

A senior QSR official highlighted a key operational challenge: “Starbucks’ revenue per square foot is about 35% lower compared to metros. Also, city stores seem to be cannibalising heavily after it opened stores at a record pace in cities such as Mumbai and Delhi.”

While a strong takeaway culture offers a margin boost, uneven store performance continues to drag the bottom line. Some stores thrive, but others suffer from low footfalls and declining revenue per square foot, affecting overall profitability.

With the coffee wars heating up and Indian consumers spoilt for choice, Starbucks will need more than just store count to brew up sustained success in the coming years.


OYO Adds 3500 Corporate Clients in FY25, Sees 20% YoY Growth

OYO Adds 3500 Corporate Clients in FY25, Sees 20% YoY Growth

By Nishang Narayan

Published on May 18, 2025

OYO is riding high on its corporate wave. The global hospitality tech brand has added over 3500 new corporate clients in FY25 through its business accelerator division, marking a 20% year-on-year growth in this segment. With this, OYO’s corporate network now exceeds 6500 clients, ranging from large enterprises to traditional business houses and startups.

Mumbai emerged as the top-performing city, onboarding over 700 clients, followed by Hyderabad (400) and Pune (350). Other metros such as Chennai and Bangalore also contributed significantly to the growth.

Some of the key additions to OYO’s client roster include SBI Life, Cult Fit, and Sun TV Direct, further strengthening its footprint among large, pan-India brands.

The growth momentum picked up following the launch of Oravel Travel Solutions in October 2024—a dedicated vertical to meet the end-to-end needs of corporate travellers. From smooth check-ins at over 1100 serviced hotels across 300+ cities, curated meal options and conference support, to tailor-made event and holiday packages, OYO has positioned itself as a comprehensive solution for business travel.

Manish Kashyap, Head of OYO Business Accelerator, noted:

“The growth has been driven not just by large corporations but also by a diverse mix of SMEs, traditional business houses, startups, travel management companies, and even film production houses. These clients are increasingly leveraging OYO’s expansive network, flexible bookings, and tech-enabled tools to meet their evolving travel needs.”

OYO also witnessed a rise in long-term and event-based stays, signaling a shift in how businesses engage with hospitality solutions.

With a strong pipeline ahead, OYO aims to double down on its premium brand offerings like SUNDAY, Palette, Clubhouse Townhouse, Townhouse O, and Collection O.

According to the Global Business Travel Association, India has become the 4th largest business travel market in Asia-Pacific, with rising SME activity playing a major role. These trends have set the stage for OYO to scale faster and meet the evolving demands of modern corporate travel.

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