Clarks Exotica Convention Resort & Spa has been named 1st Runner-Up in the ‘Excellence in Services & Operations’ category at the Exhibition Excellence Awards (EEA) 2025, held at the CICDO Exhibition Center in Mumbai. This prestigious recognition reinforces the resort’s status as a leading hospitality and MICE (Meetings, Incentives, Conferences, and Exhibitions) destination in India.

Clarks Exotica’s strength lies in its precision-driven and guest-centric approach, catering to four key guest profiles: MICE clientele, destination weddings, FITs (Free Independent Travellers), and airline crew—each experiencing tailored hospitality designed for their unique needs.

• MICE guests enjoy bespoke arrivals with company-branded gifts, themed room décor, and signature desserts.
  

• Wedding guests receive thoughtful in-room surprises including festive sweets and handwritten notes.
  

• FITs are treated with wellness hampers, dietary-specific meals, and occasion-based surprises.
  

• Airline crew benefit from streamlined check-ins, restful stays, and time-sensitive efficiency.
  

In FY 2024–25, Clarks Exotica undertook strategic operational and infrastructure upgrades, resulting in improved guest satisfaction across key platforms:

• Booking.com rating rose from 7.4 to 8.4
  

• Tripadvisor ranking improved to #22 of 1,136 hotels in Bengaluru
  

• Won the Agoda 2024 Customer Review Award with a score of 8.1
  

These results were powered by a committed, cross-functional team led by Varun Sharma, General Manager - Operations. His leadership played a key role in aligning departments towards a singular focus on service excellence.

Noteworthy team contributions include:

• Rakesh Kumar (Rooms Division): Streamlined and personalised guest journeys
  

• Chef Suresh (Culinary): Introduced inventive and diverse dining options
  

• Satyabrata Samal (Housekeeping): Rolled out eco-friendly practices and rapid response SOPs
  

• Senthil Kumar (F&B): Elevated banquet services with training and delightful add-ons
  

• Kuldeep Singh (Security): Enhanced safety with seamless guest confidence measures
  

• Raghavendra Srinivasa (IT): Delivered robust digital infrastructure and event tech support
  

• Chetan (Engineering): Ensured operational uptime through sustainable engineering
  

Balaji M, CEO of Clarks Exotica, shared:

"This award is a true reflection of what happens when passion meets process. It’s not about doing one thing differently—it’s about doing everything thoughtfully. Every detail, from food to room service, is shaped by care and consistency. We’re proud of our team and thankful for the trust of our guests."

Located just 15 minutes from Kempegowda International Airport, the resort is nestled across 70 acres of greenery, offering over 15 versatile venues for exhibitions, weddings, conferences, leisure travel, and airline layovers. As it continues redefining luxury hospitality with scale, warmth, and intent, this latest recognition marks another milestone in Clarks Exotica’s journey.