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By Manu Vardhan Kannan
Published on June 18, 2025
Clarks Exotica Convention Resort & Spa has been named 1st Runner-Up in the ‘Excellence in Services & Operations’ category at the Exhibition Excellence Awards (EEA) 2025, held at the CICDO Exhibition Center in Mumbai. This prestigious recognition reinforces the resort’s status as a leading hospitality and MICE (Meetings, Incentives, Conferences, and Exhibitions) destination in India.
Clarks Exotica’s strength lies in its precision-driven and guest-centric approach, catering to four key guest profiles: MICE clientele, destination weddings, FITs (Free Independent Travellers), and airline crew—each experiencing tailored hospitality designed for their unique needs.
MICE guests enjoy bespoke arrivals with company-branded gifts, themed room décor, and signature desserts.
Wedding guests receive thoughtful in-room surprises including festive sweets and handwritten notes.
FITs are treated with wellness hampers, dietary-specific meals, and occasion-based surprises.
Airline crew benefit from streamlined check-ins, restful stays, and time-sensitive efficiency.
In FY 2024–25, Clarks Exotica undertook strategic operational and infrastructure upgrades, resulting in improved guest satisfaction across key platforms:
Booking.com rating rose from 7.4 to 8.4
Tripadvisor ranking improved to #22 of 1,136 hotels in Bengaluru
Won the Agoda 2024 Customer Review Award with a score of 8.1
These results were powered by a committed, cross-functional team led by Varun Sharma, General Manager - Operations. His leadership played a key role in aligning departments towards a singular focus on service excellence.
Noteworthy team contributions include:
Rakesh Kumar (Rooms Division): Streamlined and personalised guest journeys
Chef Suresh (Culinary): Introduced inventive and diverse dining options
Satyabrata Samal (Housekeeping): Rolled out eco-friendly practices and rapid response SOPs
Senthil Kumar (F&B): Elevated banquet services with training and delightful add-ons
Kuldeep Singh (Security): Enhanced safety with seamless guest confidence measures
Raghavendra Srinivasa (IT): Delivered robust digital infrastructure and event tech support
Chetan (Engineering): Ensured operational uptime through sustainable engineering
Balaji M, CEO of Clarks Exotica, shared:
"This award is a true reflection of what happens when passion meets process. It’s not about doing one thing differently—it’s about doing everything thoughtfully. Every detail, from food to room service, is shaped by care and consistency. We’re proud of our team and thankful for the trust of our guests."
Located just 15 minutes from Kempegowda International Airport, the resort is nestled across 70 acres of greenery, offering over 15 versatile venues for exhibitions, weddings, conferences, leisure travel, and airline layovers. As it continues redefining luxury hospitality with scale, warmth, and intent, this latest recognition marks another milestone in Clarks Exotica’s journey.
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By Nishang Narayan
Published on July 29, 2025
In a powerful collaboration for environmental change, the Smiling Tree Foundation, led by Dr. Mukesh Kwatra, joined hands with Guru Tegh Bahadur Institute of Technology (GTBIT), Rajouri Garden, Delhi, for a large-scale plantation drive. Held with great enthusiasm, the initiative saw nearly 500 saplings being planted across the campus, reflecting a strong commitment to a greener tomorrow.
The event was graced by S. Amarjit Singh, Chairman of GTBIT, and Dr. Rominder Kaur Randhawa, Director of GTBIT, alongside Prof. Dr. P.P. Vermani and other senior faculty members. In a thoughtful gesture, planters were gifted to all participants by Smiling Tree.
While S. Harmeet Singh Kalka Ji, President of DSGMC, and S. Jagdeep Singh Khalon Ji, General Secretary of DSGMC, could not attend, they sent in their wishes and full support for the campaign’s success.
Dr. Randhawa, who played a key role in spearheading the initiative, emphasized,
“It is our responsibility to instill sustainable values in the next generation. We are proud to collaborate with Smiling Tree in nurturing not just trees, but a culture of environmental stewardship.”
Echoing the sentiment, Sardar Amarjit Singh called the initiative a form of selfless service, stating,
“Planting trees is a sewa — a selfless service to humanity and the environment. This drive is a reflection of our values and collective responsibility.”
Dr. Mukesh Kwatra, the visionary behind Smiling Tree, highlighted the importance of collective action and community-driven impact.
“At Smiling Tree, we believe in action backed by awareness. Every sapling planted today is a promise of a better tomorrow.”
The saplings planted included native, flowering, and fruit-bearing trees, carefully selected for their environmental and visual impact. This event marks yet another meaningful milestone in Smiling Tree’s mission to create greener, healthier spaces across Delhi-NCR and beyond.
Radisson Blu Hotels Ahmedabad recently transformed a regular morning at the city’s vibrant riverfront into an inspiring display of community, compassion, and purpose. As part of Radisson’s South Asia Community Action Month 2025, the hotel hosted “A Day for a Cause,” a cyclothon that welcomed nearly 40 participants, including staff, families, and hotel guests.
The event, themed “One Day. One Cause.”, was designed as a non-competitive 6-kilometer ride focused on promoting wellness, green mobility, and raising funds for the Radisson India People Foundation. The atmosphere was filled with energy and optimism as riders came together not just to cycle, but to support a larger mission of social responsibility and unity.
Speaking about the initiative, Mr. Saurabh Bhatnagar, General Manager of Radisson Blu Ahmedabad, expressed his pride in the turnout and the event’s message. “It was truly heartening to see our team members and guests come together for a cause greater than ourselves. This ride wasn't just about cycling, it was a celebration of community spirit, wellness, and compassion. We are proud to contribute to an initiative that makes a real difference.”
The cyclothon concluded with refreshments and friendly interactions among participants, reinforcing the core idea behind the event: coming together to create a positive impact. With wellness and purpose at its core, “A Day for a Cause” marked yet another meaningful chapter in Radisson’s ongoing commitment to community action and social progress.
By Author
Published on July 28, 2025
Since its inception in 2016, Frill Hospitality has been at the forefront of innovation in the Indian hospitality sector. Founded by visionary entrepreneur Mr. Naresh Kapoor, the Gurgaon-based company has carved a niche for itself by delivering premium, eco-friendly, and customizable hotel amenities that elevate guest experiences while aligning with sustainability goals.
With a state-of-the-art GMP-certified manufacturing facility in Sector 37, Gurgaon, Frill Hospitality produces a comprehensive range of wet and dry toiletries including shampoos, conditioners, lotions, body washes, soaps, dental kits, shaving kits, vanity kits, and slippers — all adhering to the highest quality standards.
A Portfolio of Signature Luxury Brands
Frill’s thoughtfully curated in-house brands are designed to cater to diverse guest preferences:
Custom Branding with White Label Expertise
Frill also specializes in white labeling and bespoke customization, allowing hotels to craft exclusive in-room amenities that reflect their brand identity. From tailored packaging to signature fragrances, Frill works closely with hoteliers to deliver a personalized luxury experience.
Mr. Naresh Kapoor, Founder, Frill Hospitality
Recognized as the “Most Trusted Brand in Hotel Toiletries”
Frill’s dedication to excellence and innovation has earned it the prestigious recognition as the "Most Trusted Brand in Hotel Toiletries." This accolade mirrors the brand’s reliability, sustainability, and unwavering commitment to guest satisfaction.
Sustainability at the Core
In today’s eco-conscious travel environment, Frill leads with purpose. Its cruelty-free, biodegradable, and organic product lines help hotels go green without compromising on elegance or comfort — setting a new benchmark for responsible luxury.
Discover how Frill Hospitality can transform your guest experience.Visit www.frillhospitality.com or reach out to info@frillhospitality.com to request free samples or a customized quote.
Frill Hospitality — Premium, Personal, Planet-Friendly.
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