Cleartrip's Commitment to Customer Flexibility: Introduction of New Hotel Booking Features

Cleartrip's Commitment to Customer Flexibility: Introduction of New Hotel Booking Features

By Author

Published on September 23, 2023

The 'Cancel for Any Reason' feature empowers users to cancel their hotel bookings right up to check-in time, securing instant and full refunds.

Cleartrip, a subsidiary of Flipkart, is making significant strides in enhancing the customer experience with the launch of its groundbreaking feature, 'Cancel for No Reason.' This innovative addition allows users to cancel their hotel bookings right up to check-in time, granting them immediate and full refunds, irrespective of the reason for cancellation.

Under 'Cancel for No Reason,' customers can enjoy the flexibility of cancelling hotel reservations, and the feature extends refund benefits of up to Rs. 25,000 per booking. This game-changing offering applies to all domestic and international properties listed on the Cleartrip platform.

The introduction of 'Cancel for No Reason' directly addresses some of the most common traveller concerns, such as inflexible booking policies and the mismatch between expectations and the actual hotel experience. Cleartrip's dedication to customer satisfaction is evident in this move, eliminating worries about cancellation policies and providing an anxiety-free booking experience.

As part of Cleartrip's commitment to travellers, this premium feature is being offered at no additional cost during its initial launch. Alongside 'Cancel for No Reason,' Cleartrip is rolling out its 'Clear Advantage' package, offering CT Flexmax, CT Hello, CT Upgrade, and a 24-hour refund policy. These features collectively underscore Cleartrip's dedication to providing flexibility, affordability, and a seamless travel experience.

With 'Cancel for No Reason' and the other Clear Advantage benefits, travellers can look forward to a relaxed and stress-free journey, with greater control over their plans and the assurance of enhanced customer support.

Ayyappan R, CEO of Cleartrip, expressed, "For us as a business, our unwavering commitment to customer-centricity serves as the driving force behind all our initiatives. Clear Advantage reflects this principle and perfectly aligns with our core values of 'transparency, optimism, curiosity, innovation, and inclusivity.' When a customer selects Cleartrip, they place their trust in us to provide a seamless and value-driven travel experience, and we take this responsibility seriously. The introduction of Clear Advantage is just one of the many steps we've taken to simplify and add flexibility to the travel process. We have strong confidence that our value proposition will bring about a new era in the online travel agency landscape, allowing customers to enjoy travel experiences like never before."


Red Dot Representations Steals the Show at BLTM 2024 in Delhi NCR

Red Dot Representations Steals the Show at BLTM 2024 in Delhi NCR

By Nishang Narayan

Published on September 5, 2024

Red Dot Representations, a trailblazer in the destination representation industry, has made a significant impact at the Business, Leisure Travel, and MICE (BLTM) event in Delhi NCR. Held from August 29 to 31, 2024, at Yashobhoomi (IICC) in Dwarka, New Delhi, BLTM has provided Red Dot Representations with the perfect platform to showcase its innovative approach to destination marketing and tourism representation.

Renowned for offering a comprehensive suite of services, including B2B sales, marketing, branding, public relations, and strategic collaborations with tourism bodies, Red Dot Representations continues to set industry benchmarks. At BLTM 2024, the company’s vibrant and engaging stalls have been a major attraction, drawing large crowds and generating buzz among key stakeholders and visitors. The eye-catching displays, interactive elements, and informative sessions at the Red Dot stalls have set them apart from the competition, solidifying their position as a leader in the field.

Among the many highlights was the presence of several esteemed clients of Red Dot Representations, including Al Habtoor Hotel - Dubai, Regency Holidays - Qatar, Wild Whisper - Kenya, Tria Uma - Bali, and Serendipity Collection - Sri Lanka and Indochina, Vietnam. These clients captivated the crowds with their unique offerings, further enhancing the appeal of the Red Dot stalls.

Prabhakar Kamat, Business Head of Red Dot Representations, expressed his excitement about the event, stating, "BLTM 2024 presents an extraordinary opportunity for us to connect with industry leaders and showcase our innovative approach to destination marketing. Our vibrant stalls and interactive sessions are designed to not only attract attention but also to foster meaningful relationships with key stakeholders. We are thrilled to be part of this dynamic event that truly captures the pulse of the travel and MICE industries."

image

BLTM 2024 stands out as an exclusive B2B travel mart focused on Business + Leisure Travel and MICE, offering extensive opportunities for engagement between buyers and exhibitors. The event features over 500 exhibitors, 300 hosted buyers, and participants from more than 20 countries. With 12,000+ pre-scheduled meetings and 10,000+ qualified trade visitors, BLTM Delhi is poised to be a pivotal event for business, leisure travel, and MICE spending in India’s vibrant market.

This year, BLTM is distinguished by its comprehensive booth and pavilion-based format, moving away from traditional table-top shows and offering improved pricing and inclusion options. By hosting the event in Delhi—a prominent business hub in India—BLTM presents significant buyer potential, attracting hosted buyers from across major Indian cities, including the bustling Delhi National Capital Region (NCR).


Red Dot Representations Partners with Plan B Travel and Tourism, Jordan

Red Dot Representations Partners with Plan B Travel and Tourism, Jordan

By Nishang Narayan

Published on September 5, 2024

Red Dot Representations, a pioneer in destination representation, is proud to announce a strategic alliance with Plan B Travel and Tourism, a newly established, class "A" licensed travel agency based in Amman, Jordan. Known for delivering a comprehensive suite of business and leisure travel services, Plan B Travel and Tourism is dedicated to providing a full range of booking solutions tailored to meet every travel need with outstanding customer service and competitive pricing.

Renowned for its expertise in B2B sales, marketing, branding, public relations, and fostering valuable partnerships, Red Dot Representations continues to set benchmarks in the tourism sector. The collaboration with Plan B Travel and Tourism aims to promote economic growth and enhance cultural connections between India and Jordan, tapping into the rising popularity of Jordan as a destination for Indian travellers.

image

In recent years, Jordan has witnessed a significant increase in visitors from India, driven by improved infrastructure and a diversified tourism landscape. The influx of Indian tourists reflects the broader global trend of growing interest in unique and adventurous travel experiences.

Prabhakar Kamat, Business Head at Red Dot Representations, expressed his enthusiasm for the collaboration, stating, "We are delighted to be partners with Plan B Tourism, Jordan. This collaboration will enable us to offer tailored travel experiences that resonate with Indian tourists who wish to explore the most exciting and adventurous country of Jordan."

Ms. Rana Abu Alhala, CEO of Plan B Travel and Tourism, added, "We are excited to join hands with Red Dot Representations. This partnership marks a significant milestone in our efforts to reach the Indian market. Our tailored packages are designed to cover every aspect of travel to Jordan, ensuring a memorable experience for every traveller. Our values—approachability, client-first priority, professionalism, and commitment—guide us in delivering exceptional service to all our guests."

image


UNOX Opens Fourth Lounge in Chennai with Savvy Kitchen Partnership

UNOX Opens Fourth Lounge in Chennai with Savvy Kitchen Partnership

By Nithyakala Neelakandan

Published on September 4, 2024

UNOX, an Italian brand known for its high-performance commercial ovens, has opened its fourth UNOX Lounge in Chennai, India. This new lounge, created in partnership with Savvy Kitchen, offers an interactive space for potential customers to explore and experience UNOX’s range of professional ovens.

The Chennai lounge features various UNOX ovens, including convection, combi, and speed ovens. Visitors can participate in demonstrations led by UNOX chefs, providing a hands-on opportunity to understand the precision and versatility of the equipment.

Vikram Goel, Managing Director of UNOX India, expressed enthusiasm for the launch, emphasizing the company's commitment to delivering top-quality culinary solutions to the Chennai market. He highlighted the immersive experience the lounge offers, where chefs and culinary professionals can explore the advanced features of UNOX products.

image

Matt Roberts, Director of Customer Experience at UNOX MEA, noted that the lounge is more than just a showcase; it allows chefs to experience the equipment before purchasing, ensuring they make informed decisions that enhance kitchen efficiency.

Ajith Prasad, Managing Director of Savvy Kitchen, emphasized the shared dedication to innovation and excellence in the culinary field, expressing excitement about providing customers with a platform to interact with advanced culinary technology.

The UNOX Lounge in Chennai aims to serve a wide range of clients, including upscale restaurants, luxury hotels, chic cafes, and catering businesses, establishing itself as a hub of culinary innovation in the region.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.