Cloudbeds and Amadeus Join Forces to Elevate Hotel Distribution

Cloudbeds and Amadeus Join Forces to Elevate Hotel Distribution

By Author

Published on February 26, 2024

In a groundbreaking partnership, Cloudbeds, a leading hospitality management platform provider, has teamed up with Amadeus, a giant in global travel and tourism software solutions. This collaboration is set to transform the hotel industry by combining Cloudbeds' efficient property management system (PMS) with the powerful central reservation system of Amadeus iHotelier.

The heart of this alliance lies in its potential to revolutionize how hoteliers manage reservations and operations. According to industry insiders, the integration of these two technology platforms is expected to simplify processes, allowing for better management of bookings and a smoother operation flow.

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Javier Campo, Amadeus VP of Partnerships, expressed his enthusiasm about the integration, highlighting the mutual commitment to excellence and the positive impact it will have on customer booking management.

The partnership is not just about simplifying operations; it's also set to widen the reach of hotels globally. By connecting to Amadeus' extensive distribution network, hotels using Cloudbeds can expect to attract a broader audience, leading to an increase in bookings and, ultimately, revenue.

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Adam Harris, CEO of Cloudbeds, emphasized the goal of empowering hoteliers with tools that not only drive revenue but also enhance guest experiences. This partnership is a step forward in achieving that mission, offering an unparalleled solution in today's competitive market.

This collaboration marks yet another milestone for Cloudbeds, which has been making significant strides in the hospitality industry since its inception in 2012. With a presence in over 150 countries, Cloudbeds is committed to supporting the lodging businesses worldwide. Similarly, Amadeus, serving clients in more than 175 countries, continues to be a key player in shaping the future of travel and tourism.

As the partnership unfolds, the industry watches eagerly, anticipating the innovative solutions and opportunities it will bring to hoteliers and guests alike.


Beverly Wilshire Integrates Hologram Technology in Suites for Enhanced Guest Experience

Beverly Wilshire Integrates Hologram Technology in Suites for Enhanced Guest Experience

By Nishang Narayan

Published on April 17, 2024

Beverly Wilshire, A Four Seasons Hotel, is taking a significant leap forward in the hospitality industry by integrating advanced hologram technology into its luxurious Penthouse and Presidential Suites. This pioneering move makes Beverly Wilshire the first hotel to employ such technology to elevate the level of guest service provided.

The hotel has partnered with Proto, a Los Angeles-based company known for being the first and only platform to offer holographic communications. The introduction of the Proto M device into the hotel suites enables a unique form of interaction where the hotel’s Guest Experience team can beam directly into the rooms. This technology not only adds a futuristic touch but also enhances the personalized service that Beverly Wilshire is known for.

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Serge Sturbois, the hotel’s Director of Guest Experience, expressed excitement about this innovation, stating, "We are elated to provide our guests with yet another way to communicate with us. Guests can now choose to connect with us through in-person interactions, Four Seasons Chat, text, calls, or the cutting-edge hologram technology."

The Proto M device allows real-time communication between the staff and guests, making it possible to discuss the day’s itinerary, suite features, and more, all through a live holographic display. This method has been adopted by Fortune 500 companies, top universities, and Hollywood studios, showing significant improvements in the quality of communication over traditional video solutions.

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Reed Kandalaft, Regional Vice President and General Manager of Beverly Wilshire, highlighted the hotel’s commitment to innovation, "Introducing The Proto M is yet another way we continue to pioneer in this ever-evolving landscape. Our guests expect the latest in technology, experiences, and design, and we're proud to exceed those expectations."

This addition to Beverly Wilshire’s guest services not only reinforces the hotel’s reputation as a leader in providing unique and advanced amenities but also sets a new standard in the luxury hospitality industry.


Enso Connect and Extenteam Launch EnsoAssist: Revolutionising Hospitality with 24/7 Support

Enso Connect and Extenteam Launch EnsoAssist: Revolutionising Hospitality with 24/7 Support

By Nishang Narayan

Published on April 16, 2024

Enso Connect, a pioneer in digital guest experience platforms for short-term rental professionals, has announced a strategic partnership with Extenteam, a leading staffing agency in the vacation rental industry. This collaboration has given birth to "EnsoAssist," a synergistic service that marries Enso Connect's advanced automation and AI-powered unified inbox technology with Extenteam's expert hospitality team to deliver 24/7 guest support.

Through EnsoAssist, Enso Connect's customers will gain access to a comprehensive support system that includes handling booking inquiries, managing requests for early check-ins and late check-outs, and addressing any other guest needs throughout their stay. This service utilises Enso Connect's platform to facilitate seamless communication across various channels such as email, SMS, and WhatsApp, ensuring guests receive timely and efficient service.

Francois Gouelo, Cofounder and CEO of Enso Connect, highlighted the benefits of this partnership, stating, "This collaboration allows us to combine our technological strengths with Extenteam's proven expertise in hospitality support. It's designed to help hospitality professionals scale their operations without the overhead costs associated with extensive human resources or local full-time employees."

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Ari Eryorulmaz, CEO of Extenteam, also expressed excitement about the partnership, saying, "We are thrilled to join forces with Enso Connect to bring this innovative service to the short-term rental market. By integrating our hospitality support skills with Enso Connect’s cutting-edge technology, we can provide a robust solution that not only enhances guest satisfaction but also allows our clients to concentrate on growing their core business."

For hospitality professionals looking to elevate their guest experience and operational efficiency, EnsoAssist represents a significant advancement. It enables them to focus more on strategic growth while entrusting guest communications and issue resolution to a dedicated team of experts.

Current Enso Connect customers interested in EnsoAssist can inquire about pricing options and setup through their existing platforms to start enjoying comprehensive 24/7 guest services support tailored to the dynamic needs of today's hospitality industry.


InnSpire Unveils InnSpire.ONE AI, Transforming Global Hotel Operations

InnSpire Unveils InnSpire.ONE AI, Transforming Global Hotel Operations

By Nishang Narayan

Published on April 15, 2024

InnSpire, known for its cutting-edge technology solutions in the hospitality sector, has recently announced a global rollout of its latest achievement, the InnSpire.ONE AI platform. This platform is set to redefine the operations of high-end hotels around the world by improving communication, personalising guest interactions, optimising task management, and aiding in executive decision-making.

Martin Chevalley, the CEO and Co-founder of InnSpire, expressed his excitement about the launch, stating, "InnSpire.ONE AI is a game-changer for the hospitality industry, enabling hotels to enhance their service quality and efficiency, which is crucial in today's fast-paced market."

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The platform offers several notable features:

Personalized Guest Engagement: Utilises AI to provide immediate, tailored responses to guest inquiries, enhancing satisfaction and loyalty.

Transformative Staff Communication: Promotes efficient communication among staff, simplifying workflows and boosting productivity.

Effortless Task Management: Automates task allocation and monitoring, ensuring that every detail is managed flawlessly.

Strategic Insights for Executives: Functions as a vital source of data, offering insights that help in making informed business decisions and maintaining a competitive edge.

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Since its debut at HITEC 2023 in Toronto, the platform has been implemented at The Don CeSar in Florida and is expanding globally. Parker Harvey, a director at The Don CeSar, shared his positive experience, noting, "InnSpire.ONE AI has significantly enhanced our guest engagement, setting new standards in personalised service."

For more details on how InnSpire.ONE AI integrates with other guest services like mobile check-in and entertainment solutions, visit www.innspire.com.

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