Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


The LaLiT Group Appoints Ms. Harmeet Kaur as GM – Corporate Marketing & CX

The LaLiT Group Appoints Ms. Harmeet Kaur as GM – Corporate Marketing & CX

By Hariharan U

Published on October 9, 2025

The LaLiT Group has announced the appointment of Ms. Harmeet Kaur as General Manager, Corporate Marketing & Customer Experience. With nearly 28 years of experience in customer engagement, marketing strategy, and business transformation, Ms. Kaur brings a wealth of expertise to the hospitality giant.

An MBA in Marketing and an alumna of the Management Development Program at IIM Ahmedabad, Ms. Kaur began her career with Direm (now Direxions), focusing on loyalty and CRM. She later spent seven years at OgilvyOne Worldwide, working with iconic brands such as ITC Hotels, British Airways, and Benetton, delivering holistic 360° brand communications across ATL, BTL, digital, CRM, and loyalty marketing.

For over 18 years, she was associated with DishTV India Ltd., where she most recently served as Head – Customer Engagement (Retention & Usage) for brands including DishTV, D2H, Zing, and Watcho. She led communications for over 15 million subscribers, managed major transformation initiatives, designed emotionally intelligent customer journeys, and fostered a culture of customer-first excellence.

A recognized thought leader, Ms. Kaur has earned several national and international awards and has been a speaker and jury member at leading industry forums.

Mr. Vivek Shukla, CEO of The LaLiT Suri Hospitality Group, said, “We are delighted to welcome Ms. Harmeet Kaur to The LaLiT family. Her exceptional experience in customer-centric marketing and deep understanding of brand transformation will strengthen our connection with guests and enhance our brand experience.”

Her appointment highlights The LaLiT Group’s commitment to innovative marketing strategies, transformative communication, and unmatched customer experiences across all touchpoints.


Chetana Suryawanshi Appointed Director of Services at JW Marriott Mumbai Sahar

Chetana Suryawanshi Appointed Director of Services at JW Marriott Mumbai Sahar

By Hariharan U

Published on October 8, 2025

JW Marriott Mumbai Sahar has appointed Chetana Suryawanshi as its new Director of Services. With more than ten years of experience in hospitality, Chetana brings strong expertise in operations and housekeeping, strengthening the hotel’s executive leadership team.

In her new role, she will lead the Services Division, overseeing housekeeping, laundry, guest services, and operational efficiency. Her focus will be on enhancing luxury standards, driving service innovation, and ensuring every guest enjoys a smooth and memorable stay.

Chetana has previously held senior roles with top hospitality brands including The St. Regis Mumbai, Marriott International Bengaluru, and the Ramee Group. Known for combining strategic insight with operational excellence, she has consistently raised service benchmarks while nurturing high-performing teams.

Speaking about her appointment, Chetana Suryawanshi said, "Luxury is not defined by grand gestures alone, but by the consistency of care guests feel in every interaction. This opportunity at JW Marriott Mumbai Sahar allows me to strengthen the very backbone of guest comfort our services and create a culture where every team member takes pride in the details."

With Chetana leading the Services Division, JW Marriott Mumbai Sahar continues to uphold its promise of world-class hospitality, seamlessly blending comfort, sophistication, and memorable guest experiences.


Soham Dhar Joins Four Seasons Hotel Bengaluru as Chef de Cuisine at CUR8

Soham Dhar Joins Four Seasons Hotel Bengaluru as Chef de Cuisine at CUR8

By Manu Vardhan Kannan

Published on October 8, 2025

Four Seasons Hotel Bengaluru has announced the appointment of Chef Soham Dhar as Chef de Cuisine at CUR8, the hotel’s renowned all-day dining destination. Bringing with him over a decade of global culinary experience and a distinctive expertise in Indian cuisine, Chef Dhar is set to elevate CUR8’s offerings with his innovative and authentic approach to food.

Chef Dhar’s journey began at IHM Bhubaneswar, where early exposure to international cuisines sparked a lifelong fascination with the culinary arts. For him, cooking goes beyond flavour; it is an art form, a celebration, and a medium of human connection. His philosophy has guided a career spanning Michelin-recognized restaurants and prestigious hotels worldwide. He was recently honoured with the TOI Food & Nightlife Award, Chef of the Year 2023, recognising his contribution to the culinary landscape.

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Kazim Mehdi, Director of Food & Beverage at Four Seasons Hotel Bengaluru, said,

“At Four Seasons, we believe that the strength of our culinary offerings lies in the calibre of talent we bring to the table. Chef Soham Dhar embodies this ethos. His expertise, discipline, and creativity will ensure our guests enjoy an authentic yet elevated dining experience that matches the intuitive hospitality we are known for.”

Chef Dhar adds, “Joining Four Seasons is an exciting new chapter in my journey. The brand is synonymous with excellence and represents some of the most distinguished dining venues globally and in India. It is a privilege to be part of this legacy.”

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With Chef Dhar at the helm, CUR8 continues to strengthen its position as one of Bengaluru’s most sought-after dining destinations. Known for lavish buffet spreads, indulgent Sunday brunches, and pet-friendly lunches, CUR8 also offers an inviting alfresco setting. Guests can now look forward to culinary experiences that blend traditional Indian flavours with contemporary flair, curated under Chef Dhar’s expert guidance.

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