Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Grand Mercure Bangalore Appoints Tarushree Singh as Director of Sales & Marketing

Grand Mercure Bangalore Appoints Tarushree Singh as Director of Sales & Marketing

By Hariharan U

Published on June 23, 2026

Grand Mercure Bangalore has announced the appointment of Tarushree Singh as its new Director of Sales & Marketing, strengthening the property’s commercial leadership as it continues to consolidate its position as a leading all-suite business hotel in Koramangala.

With over 18 years of experience in the Indian hospitality industry, Tarushree brings extensive expertise across commercial strategy, revenue management, and business development. She has worked with leading hospitality brands including The Oberoi Group, ITC Hotels, Accor, Radisson Hotel Group, and The Oterra.

In her most recent role as Director of Sales & Marketing at The Oterra, Bengaluru, she led the property to its highest-ever revenue performance while driving significant growth in average daily rate (ADR). Her performance earned her the “Leader of the Year” recognition for delivering the highest annual revenue growth since the hotel’s inception.

Over the course of her career, she has held key positions across multiple properties in Bengaluru, Pune, and Hyderabad, including Radisson Blu Pune Kharadi, Novotel Pune, Novotel HICC Hyderabad, and ibis & Novotel Bengaluru Techpark.

Commenting on the appointment, General Manager Parag Shah said Tarushree brings strong strategic clarity and deep market understanding, particularly of Bengaluru’s evolving hospitality landscape. He added that her proven ability to drive revenue growth in competitive markets makes her well-suited to lead the hotel’s commercial strategy.

Tarushree Singh said Koramangala sits at the intersection of Bengaluru’s startup ecosystem, corporate demand, and a vibrant lifestyle scene. She noted that Grand Mercure Bangalore is uniquely positioned to serve these segments and outlined her focus on strengthening corporate partnerships, expanding MICE opportunities, and growing the extended stay segment.

With this appointment, Grand Mercure Bangalore aims to further strengthen its commercial performance and reinforce its position in one of Bengaluru’s most dynamic hospitality markets.


ibis Appoints Mahi Teja as General Manager of ibis Coimbatore City Centre

ibis Appoints Mahi Teja as General Manager of ibis Coimbatore City Centre

By Hariharan U

Published on June 23, 2026

ibis Hotels has announced the appointment of Mahi Teja as General Manager of ibis Coimbatore City Centre. The appointment marks a significant leadership milestone for the hospitality professional, who brings close to 14 years of industry experience across sales, hotel operations, and business management.

Mahi joins the Coimbatore property after building a diverse career with leading hospitality brands, including Accor and Hyatt Hotels. Having started his journey in sales, he has progressively expanded his expertise across commercial functions, revenue management, guest experience, and operational leadership.

Over the years, he has held multiple roles within the Accor network, gaining experience across both commercial and operational domains. This blend of expertise has helped shape a leadership style focused on business performance, guest satisfaction, and talent development.

In his new role, Mahi will oversee the strategic and operational direction of ibis Coimbatore City Centre, with a focus on strengthening service excellence, driving business growth, and fostering high-performing teams.

Commenting on the appointment, Tejus Jose said Mahi’s journey within Accor reflects his commitment to continuous learning, operational excellence, and collaborative leadership. He noted that Mahi’s understanding of both commercial and operational functions positions him well to lead the hotel through its next phase of growth.

A strong advocate of professional development, Mahi has completed several leadership programmes through Accor Academy, including the International Emerging Leaders Programme (2020), the General Leadership Programme (2023), and the MEA APAC Master’s Programme – General Manager in Making (2025).

Most recently, he served as Hotel Operations Manager at ibis Bengaluru Hosur Road, where he played a key role in enhancing operational efficiency, guest satisfaction, revenue performance, and team development.

Speaking on his appointment, Mahi expressed enthusiasm about leading the Coimbatore property, highlighting his focus on delivering memorable guest experiences, strengthening collaboration, and ensuring operational excellence.

The appointment reinforces Accor’s continued investment in leadership development as it expands the ibis brand footprint across India and strengthens its presence in key business and travel destinations.


Chennais Amirta IIHM Appoints Abanindra Nath Biswal as Principal of Chengalpattu Campus

Chennais Amirta IIHM Appoints Abanindra Nath Biswal as Principal of Chengalpattu Campus

By Manu Vardhan Kannan

Published on June 22, 2026

Chennais Amirta International Institute of Hotel Management (IIHM) has announced the appointment of Abanindra Nath Biswal as the Principal of its Chengalpattu Campus, strengthening the institution's leadership with a seasoned hospitality professional who brings more than three decades of industry experience.

Biswal has been part of the hotel industry since 1992 and has held several leadership positions across renowned hospitality brands in India and overseas. Prior to taking up his new role, he served as Executive Chef at Grande Bay Resort, Mahabalipuram, a position he held from May 2022. He also worked as Chef at Radisson Blu Chennai Egmore between January 2021 and May 2022.

Throughout his career, Biswal has built expertise in culinary operations, strategic planning, food and beverage management, quality compliance, and client servicing. His professional journey includes leadership roles at Mangifera Cuisines Chennai, Clarion Hotel Chennai, Holland America Line USA, Apollo Hospitals Chennai, Aloft Bangalore, Chancery Hotel Bangalore, Fortune Kences Hotel Tirupati, Hotel Swosti Plaza, The Park Hotel Kolkata, Star Cruise Singapore, and Taj Connemara Chennai.

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Known for his strong communication, interpersonal, and problem-solving skills, Biswal has worked in multicultural environments and is proficient in multiple languages. His experience spans hotel operations, large-scale banqueting, outdoor catering, menu development, quality management, and team leadership.

Over the years, he has successfully managed large hospitality operations, including hotels with extensive banquet facilities, specialty restaurants, and large outdoor catering events. His portfolio includes handling major events such as Aero Show 2007, IPL matches, and large-scale corporate functions catering to thousands of guests. He has also played a key role in introducing Italian, Western, and Mediterranean menus, standardising recipes, implementing operational procedures, and enhancing business performance through innovative food concepts.

Biswal's achievements extend beyond hotel operations. He has been actively involved in hospitality education and training, serving as an External Examiner for food production at Canon School of Catering and Hotel Management, Chennai, and I.H.M Bangalore for several years. He has also participated in food festivals, culinary competitions, and industry development programmes throughout his career.

Academically, Biswal is an alumnus of Tamil Nadu Open University and I.H.M. Bhubaneswar, Odisha. He was recognised as an institute topper during his hotel management studies and received the Best Cocktail Award at the 1st All India All Rounders Competition held at IHM Dadar, Mumbai. He has also completed Niveaux Un and Niveaux Deux at Alliance Francais Chennai.

In addition, he is a member of the Indian Federation of Culinary Associations (IFCA), which is affiliated with the World Association of Chefs.

With his extensive industry exposure and commitment to hospitality education, Abanindra Nath Biswal is expected to play a significant role in strengthening academic excellence and industry-oriented learning at the Chennais Amirta IIHM Chengalpattu Campus.

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