Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Hyatt Regency Ahmedabad Appoints Sonale Zagade as New General Manager

Hyatt Regency Ahmedabad Appoints Sonale Zagade as New General Manager

By Hariharan U

Published on January 25, 2026

Hyatt Regency Ahmedabad has announced the appointment of Sonale Zagade as its new General Manager, marking a significant leadership transition for the premium business hotel on Ashram Road.

A seasoned hospitality professional with over 20 years of industry experience, Sonale brings with her more than 13 years within the Hyatt ecosystem. She joins Ahmedabad from Hyatt Regency Gurgaon, where she served as General Manager, and has previously held senior leadership roles at Hyatt Regency Chennai, Hyatt Regency Mumbai, and Grand Hyatt Mumbai.

Known for her strong operational expertise and people-centric leadership style, Sonale’s approach focuses on warm, personalised service and anticipating evolving guest expectations across rooms, dining, and events. Her vision includes positioning Hyatt Regency Ahmedabad as a preferred destination for both business and leisure travellers through curated culinary experiences and cultural collaborations with local partners.

Equally committed to internal culture, Sonale aims to foster an environment where teams feel supported, motivated, and empowered to deliver consistent service excellence. Her leadership philosophy places strong emphasis on trust, attention to detail, and long-term guest relationships.

Sustainability and responsible growth form a key part of her agenda. Under her leadership, the hotel will continue to strengthen sustainable practices across operations while balancing commercial performance with environmental and community well-being. Leveraging the property’s contemporary design and expansive event spaces, she plans to further enhance the hotel’s positioning for stays, dining, meetings, and celebrations.

Ahmedabad is an exciting and evolving market, and Hyatt Regency Ahmedabad is well placed to grow with it. My priority is to support and develop our people, refine our product to meet modern guest expectations, and build deeper connections with the community and travellers who choose our hotel,” said Sonale Zagade.

Strategically located overlooking the Sabarmati Riverfront, Hyatt Regency Ahmedabad is regarded as one of the city’s leading business hotels, known for its modern design, refined dining offerings, and warm hospitality.


Cygnett Hotels & Resorts Appoints Sumit Ghosh as Associate Vice President – Sales

Cygnett Hotels & Resorts Appoints Sumit Ghosh as Associate Vice President – Sales

By Manu Vardhan Kannan

Published on January 24, 2026

Cygnett Hotels & Resorts Pvt Ltd has announced the appointment of Mr. Sumit Ghosh as Associate Vice President – Sales, strengthening its senior leadership as the hospitality group continues to scale operations across multiple Indian markets.

In his new role, Ghosh will lead the company’s sales strategy, focus on strengthening key accounts, and drive revenue growth across the portfolio. His responsibilities will include corporate sales, key account management, market development, and aligning sales plans with Cygnett’s broader growth strategies. He will also work closely with key stakeholders within the organisation and with asset partners.

Ghosh brings over 24 years of experience in the hotel industry, with strong expertise across sales leadership, business development, and revenue-focused roles in branded hotel chains. He holds a postgraduate degree in Marketing Management (PGDBA) from SCDL–Symbiosis, Pune, a Diploma in Hotel Management from IIHM, Kolkata, and a BA in International Hospitality Management from Queen Margaret University, Scotland.

Prior to joining Cygnett Hotels & Resorts, Ghosh was associated with several well-known hotel groups, including Wyndham Hotel Group, Royal Orchid Hotels, Sarovar Hotels & Resorts, Jaypee Hotels, Best Western Premier, and Sunday Hotels. His experience spans hotels in metro cities as well as other regions, contributing to business restructuring, corporate alliances, and top-line growth across different portfolios.

Commenting on the appointment, Sarbendra Sarkar, Founder & Managing Director, Cygnett Hotels & Resorts, said, "Sumit brings a tremendous understanding of market dynamics, execution skills, and understanding of all the prominent hotels will be an advantage for us in improving our sales performance in the market."

As part of the leadership team, Ghosh will play an important role in developing scaled-up sales approaches, training teams, and supporting the expansion of Cygnett’s growing product base. The appointment comes at a time when Cygnett Hotels & Resorts is actively expanding its presence in the mid-market and value segments of the hospitality industry.


Holiday Inn Express Appoints Industry Veteran Priyanka Ahluwalia as Cluster General Manager

Holiday Inn Express Appoints Industry Veteran Priyanka Ahluwalia as Cluster General Manager

By Manu Vardhan Kannan

Published on January 23, 2026

SAMHI has announced the appointment of Priyanka Ahluwalia as Cluster General Manager for its Holiday Inn Express portfolio, effective January 2026. In her new role, she will be responsible for overseeing the operations of all 12 Holiday Inn Express (HIEX) hotels across India owned by SAMHI.

A seasoned hospitality professional, Priyanka brings over 25 years of experience across hotels, tourism boards, and golf resorts. Her career spans leadership roles covering sales, marketing, operations, and revenue strategy, with responsibilities across India, Afghanistan, and the Middle East. She is widely recognised for managing large, multi-location portfolios and driving performance through structured processes and people-led leadership.

Before joining SAMHI, Priyanka spent 12 years with The LaLiT Suri Hospitality Group. Most recently, she served as General Manager – Sales & Operations, where she handled a diverse portfolio of hotels in India and the UK. During this period, she carried revenue responsibility for more than 2,200 keys and worked closely with individual hotel leadership teams to strengthen operations and elevate service standards.

Commenting on the appointment, Ashish Jakhanwala, Chairman, Managing Director and CEO of SAMHI Hotels, said, "Priyanka’s appointment comes at a defining moment as we continue to scale our Holiday Inn Express portfolio and sharpen our operational edge. We are confident that her leadership will strengthen our portfolio and help us deliver the right guest experience.”

Known for her strategic clarity and collaborative working style, Priyanka has consistently focused on building strong teams and effective systems. Her experience in setting up standard operating procedures and managing owner relationships is expected to play a key role in supporting the continued growth and consistency of the Holiday Inn Express portfolio.

Sharing her thoughts on the new role, Priyanka Ahluwalia said, "I am delighted to join the team and lead the Holiday Inn Express portfolio. My focus has always been on driving operational excellence through a people-first approach. I look forward to collaborating with the teams across these 12 Holiday Inn Express hotels to refine our service delivery and ensure we continue to provide smart, efficient hospitality that resonates emotionally with our guests.”

Priyanka holds an Executive MBA from Venkateshwara Open University and has been recognised throughout her career for exceeding business targets and delivering growth across varied international markets.

With this appointment, Holiday Inn Express continues to reinforce its commitment to inclusive and people-focused leadership, aligned with IHG’s “Room to Belong” ethos. The philosophy centres on creating an environment where professionals feel valued, supported, and empowered to contribute authentically, fostering a culture of collaboration and shared success across the organisation.

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