Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Vikas Chawla Appointed President for India & Southwest Asia at Hyatt Hotels Corporation

Vikas Chawla Appointed President for India & Southwest Asia at Hyatt Hotels Corporation

By Manu Vardhan Kannan

Published on April 3, 2026

Hyatt Hotels Corporation has announced the appointment of Vikas Chawla as President – India & Southwest Asia, a newly created senior leadership role effective April 1, 2026. The move reflects Hyatt’s strong focus on accelerating growth and strengthening its brand presence in one of its most important markets.

The appointment comes at a time when Hyatt is witnessing strong development momentum in India, with continued expansion across key urban and leisure destinations. In his new role, Chawla will lead the company’s overall strategy, growth, and performance across India and Southwest Asia.

He will report to David Udell, Group President, Asia Pacific at Hyatt. Sharing his views, Udell said, “The creation of this new senior leadership role reflects both the scale of opportunity we see in India and our commitment to this market. As we enter our next phase of growth, Vikas’ extensive experience and entrepreneurial leadership will bring the fresh knowledge, skills and abilities required at the top of our organization in India. His deep understanding of the Indian consumer will be pivotal to drive our strategic growth in this critical market.”

With over three decades of global leadership experience in food and beverage and consulting, Chawla brings a strong track record in building brands, scaling businesses, and driving strategic expansion. His expertise aligns with Hyatt’s evolution into a more insights-led and brand-focused organization.

Expressing his thoughts on the new role, Chawla said, “I am incredibly excited to join Hyatt at such a dynamic moment in its growth journey in India. Hyatt’s strong brand portfolio, exceptional talent, and commitment to delivering meaningful guest experiences create tremendous opportunity. My ambition is to further develop Hyatt’s portfolio, making it the most preferred hospitality brand amongst discerning travelers in India, the best hospitality brand to work for in India, and to become a significant pillar of growth for Hyatt’s global portfolio.”

India continues to be a key growth market for Hyatt in Asia Pacific, driven by rising demand for premium travel, luxury experiences, and differentiated dining. This growth is reflected in the company’s expanding pipeline, with deals signed contributing nearly 5,000 rooms across India and Southwest Asia.

Building on its existing portfolio of 55 hotels across nine brands in the region, Hyatt is also set to introduce the Destination by Hyatt brand in India. The debut property, Hari Bagh Jaipur, is expected to open in 2026, marking the brand’s entry into Asia Pacific and becoming the third Hyatt hotel in Jaipur.

Looking ahead, Hyatt plans to strengthen its presence in major gateway cities such as Mumbai, Bengaluru, New Delhi, and Hyderabad, while also expanding into high-growth leisure destinations, spiritual hubs, and emerging tier-two and tier-three cities across India and Southwest Asia.


Sachin Malhotra as Appointed Multi-Property General Manager for Marriott Hotels in Kochi

Sachin Malhotra  as Appointed Multi-Property General Manager for Marriott Hotels in Kochi

By Manu Vardhan Kannan

Published on April 3, 2026

Sachin Malhotra has been appointed as the Multi-Property General Manager for Kochi Marriott Hotel, Courtyard by Marriott Kochi Airport, and Port Muziris Kochi, a Tribute Portfolio Hotel, effective April 1, 2026.

A seasoned hospitality professional, Sachin brings over two decades of experience across leading hotel brands, including Hyatt, The Leela, and Accor. His expertise spans revenue and sales management, hotel operations, and understanding evolving guest expectations across diverse markets.

He joined Marriott International in 2021 as Hotel Manager at Fairfield by Marriott Lucknow. In 2022, he was promoted to General Manager and later received the APEC Leadership Excellence Award 2023, recognising his contribution to the hotel’s growth, strong market performance, and overall success.

In 2024, Sachin took over as General Manager of Kochi Marriott Hotel, where he successfully repositioned the property as a preferred destination for urban travellers. His strong understanding of the Kochi market is expected to play a key role in strengthening Marriott’s presence across the city in his expanded leadership role.

Sharing his thoughts on the new responsibility, he said, “I’m honored to take on this expanded role and excited about what lies ahead. Our focus remains on people, performance, and delivering excellence and true value across our partners and stakeholders.”

Beyond work, Sachin enjoys reading and travelling, interests that continue to shape his leadership style and broaden his perspective.

With this appointment, Marriott International further strengthens its leadership in Kochi, positioning its portfolio for continued growth and enhanced guest experiences.


Ayush Ashok Agarwal Takes Charge as Director of MICE at Hilton Manyata

Ayush Ashok Agarwal Takes Charge as Director of MICE at Hilton Manyata

By Hariharan U

Published on April 3, 2026

In a strategic move to strengthen its leadership in the events and corporate segment, Hilton & Hilton Garden Inn Bengaluru Embassy Manyata Business Park has announced the appointment of Ayush Ashok Agarwal as Director of MICE (Meetings, Incentives, Conferences, and Exhibitions).

Based in Bengaluru, the property continues to position itself as a key destination for large-scale corporate gatherings, with this appointment marking a focused step towards enhancing its MICE capabilities.

Ayush brings over 14 years of experience in the hospitality industry, with a strong foundation in MICE sales, key account management, and strategic business development. Over the years, he has held significant roles across leading hospitality brands, including Commercial Manager at Hilton Garden Inn Surat City Centre and Associate Director of Sales at Hilton & Hilton Garden Inn Bengaluru Embassy Manyata Business Park.

His professional journey also includes key sales positions at The Lalit Ashok Bangalore, The Park Bangalore, Radisson Blu Atria Bangalore, and Taj West End Bengaluru, where he played an integral role in driving business growth and strengthening industry relationships.

Known for his ability to build strong partnerships with travel agents and event planners, Ayush has consistently demonstrated leadership in managing MICE portfolios and delivering sustained revenue growth across diverse segments.

In his new role, he will lead the MICE vertical at the property, focusing on driving revenue, strengthening client relationships, and enhancing the hotel’s positioning as a preferred destination for corporate and large-scale events. His responsibilities will also include implementing innovative sales strategies, optimizing performance, and mentoring teams to achieve high-impact results.

With this appointment, Hilton & Hilton Garden Inn Bengaluru Embassy Manyata Business Park aims to further reinforce its presence in the MICE segment, continuing its focus on delivering seamless and world-class event experiences.

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