Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


voco Amritsar by IHG Appoints Manish Kumar Yadav as General Manager

voco Amritsar by IHG Appoints Manish Kumar Yadav as General Manager

By Hariharan U

Published on November 29, 2025

voco Amritsar by IHG has announced the appointment of Mr. Manish Kumar Yadav as its General Manager, Yadav brings over 17 years of hospitality leadership across luxury, upscale, and mid-scale hotel brands. In his new role, he will lead the hotel’s pre-opening efforts, along with overseeing operations, commercial strategy, guest experience, and service excellence.

Before joining voco Amritsar by IHG, he served as Multi-Property General Manager for DoubleTree by Hilton and Wyndham Chandigarh, where he played a key role in elevating operational performance and strengthening brand delivery. He is also a two-time National Best General Manager Award winner, recognised by BW Hotelier and HVS.

Known for building strong operational frameworks, enhancing guest experience systems, and developing high-performance teams, Yadav brings a blend of strategic insight and hands-on leadership. His financial expertise and deep pre-opening experience position him to establish voco Amritsar by IHG as a standout premium hotel in the region.


Grand Hyatt Mumbai Elevates Anirban Sarkar to Food and Beverage Manager

Grand Hyatt Mumbai Elevates Anirban Sarkar to Food and Beverage Manager

By Hariharan U

Published on November 28, 2025

Grand Hyatt Mumbai has announced the promotion of Anirban Sarkar as its new food and beverage manager, recognising his contribution to the hotel’s food & beverage operations since he joined in August 2024.

Sarkar has built a strong reputation at the hotel through his focus on precision, teamwork, and consistent service delivery. Over the past year, he has helped strengthen the food & beverage department by improving operational efficiency, enhancing overall experience standards, and motivating teams to perform at their best.

With his new responsibility, Sarkar will now shape the hotel’s food & beverage strategy. His role will span restaurants, bars, banqueting operations, guest experience programs, and learning and development for colleagues. A key part of his focus will be elevating presentation standards, tightening quality control processes, and introducing fresh dining ideas that match the hotel’s vision and growing guest expectations.

He will continue working closely with both the culinary and operations teams to keep concept, execution, and service in sync, ensuring that every interaction reflects the hotel’s commitment to excellence.

Sharing his gratitude for the trust placed in him, Sarkar thanked the executive committee, general manager Robert Dallimore, and the entire food & beverage team for their constant support. Reflecting on his journey, he said, “I am honoured to step into this role at Grand Hyatt Mumbai, a property that continues to set new benchmarks in innovation and guest experience. What inspires me deeply is our collective commitment to crafting thoughtful, memorable and future-forward dining journeys for our guests. This environment empowers leaders like me to challenge conventions, elevate standards and create experiences that truly resonate. I am excited to contribute to our shared vision of shaping Grand Hyatt as the destination for exceptional hospitality in India.”


Rahul Chaudhary Takes Over as Director of F&B at The Westin Mumbai Powai Lake & Lakeside Chalet

Rahul Chaudhary Takes Over as Director of F&B at The Westin Mumbai Powai Lake & Lakeside Chalet

By Hariharan U

Published on November 28, 2025

The Westin Mumbai Powai Lake and Lakeside Chalet, Marriott Executive Apartments, have appointed Rahul Chaudhary as the new director of food & beverage, bringing in more than 17 years of experience from the hospitality industry.

Known for his balanced mix of creativity and structure, Chaudhary has built a career around strong operations, people-first leadership, and memorable guest experiences. He moves into this role after serving as the director of food & beverage at Conrad Pune, where he made a significant impact through his thoughtful approach to management and service delivery.

At his new posting, Chaudhary will head the food & beverage operations across both properties. His responsibilities include shaping fresh dining concepts, supervising multiple outlets, strengthening day-to-day performance, and guiding his team to consistently elevate the overall guest experience.

His leadership mantra, Empower the Team, Elevate the Experience, aligns naturally with the brand’s service philosophy. Sharing his approach, he says, "Consistency builds trust, and I believe in the power of People, Product, and Process to create a culture of excellence."

Chaudhary is also known for nurturing talent and building high-performing teams. His ability to encourage collaboration and maintain a positive work environment has been a constant throughout his journey across notable properties such as Conrad Pune, Park Hyatt Hyderabad, and Grand Hyatt Goa.

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