Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Chennais Amirta IIHM Appoints Abanindra Nath Biswal as Principal of Chengalpattu Campus

Chennais Amirta IIHM Appoints Abanindra Nath Biswal as Principal of Chengalpattu Campus

By Manu Vardhan Kannan

Published on June 22, 2026

Chennais Amirta International Institute of Hotel Management (IIHM) has announced the appointment of Abanindra Nath Biswal as the Principal of its Chengalpattu Campus, strengthening the institution's leadership with a seasoned hospitality professional who brings more than three decades of industry experience.

Biswal has been part of the hotel industry since 1992 and has held several leadership positions across renowned hospitality brands in India and overseas. Prior to taking up his new role, he served as Executive Chef at Grande Bay Resort, Mahabalipuram, a position he held from May 2022. He also worked as Chef at Radisson Blu Chennai Egmore between January 2021 and May 2022.

Throughout his career, Biswal has built expertise in culinary operations, strategic planning, food and beverage management, quality compliance, and client servicing. His professional journey includes leadership roles at Mangifera Cuisines Chennai, Clarion Hotel Chennai, Holland America Line USA, Apollo Hospitals Chennai, Aloft Bangalore, Chancery Hotel Bangalore, Fortune Kences Hotel Tirupati, Hotel Swosti Plaza, The Park Hotel Kolkata, Star Cruise Singapore, and Taj Connemara Chennai.

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Known for his strong communication, interpersonal, and problem-solving skills, Biswal has worked in multicultural environments and is proficient in multiple languages. His experience spans hotel operations, large-scale banqueting, outdoor catering, menu development, quality management, and team leadership.

Over the years, he has successfully managed large hospitality operations, including hotels with extensive banquet facilities, specialty restaurants, and large outdoor catering events. His portfolio includes handling major events such as Aero Show 2007, IPL matches, and large-scale corporate functions catering to thousands of guests. He has also played a key role in introducing Italian, Western, and Mediterranean menus, standardising recipes, implementing operational procedures, and enhancing business performance through innovative food concepts.

Biswal's achievements extend beyond hotel operations. He has been actively involved in hospitality education and training, serving as an External Examiner for food production at Canon School of Catering and Hotel Management, Chennai, and I.H.M Bangalore for several years. He has also participated in food festivals, culinary competitions, and industry development programmes throughout his career.

Academically, Biswal is an alumnus of Tamil Nadu Open University and I.H.M. Bhubaneswar, Odisha. He was recognised as an institute topper during his hotel management studies and received the Best Cocktail Award at the 1st All India All Rounders Competition held at IHM Dadar, Mumbai. He has also completed Niveaux Un and Niveaux Deux at Alliance Francais Chennai.

In addition, he is a member of the Indian Federation of Culinary Associations (IFCA), which is affiliated with the World Association of Chefs.

With his extensive industry exposure and commitment to hospitality education, Abanindra Nath Biswal is expected to play a significant role in strengthening academic excellence and industry-oriented learning at the Chennais Amirta IIHM Chengalpattu Campus.


Savorworks Coffee & Chocolate Appoints Chef Hemant Bisht as Head Chef

Savorworks Coffee & Chocolate Appoints Chef Hemant Bisht as Head Chef

By Hariharan U

Published on June 20, 2026

Savorworks Coffee & Chocolate has announced the appointment of Chef Hemant Bisht as its new Head Chef, marking a significant step in the brand’s evolution from a specialty coffee and bean-to-bar chocolate destination into a comprehensive café, restaurant, and bar concept.

With more than 13 years of experience across luxury hospitality and premium dining establishments, Chef Hemant will lead culinary operations across Savorworks’ GK2 and Gurgaon outlets. He will also play a key role in shaping the brand’s long-term expansion strategy as it prepares to strengthen its presence across India.

Chef Hemant brings extensive experience from leading hospitality brands, including InterContinental Chennai, Indigo Hospitality, Passcode Hospitality’s SAZ, and Mesa Kitchen & Bar. His expertise spans menu development, kitchen operations, team leadership, and culinary innovation.

At Savorworks, his focus will be on enhancing the food programme while working closely with the coffee, chocolate, bakery, and beverage teams to create a cohesive dining experience. Beyond day-to-day operations, he will contribute to building scalable culinary systems, mentoring teams, and ensuring consistency across future outlets.

Commenting on the appointment, Baninder Singh, Founder of Savorworks Coffee & Chocolate, said the company has been working towards elevating its food offerings alongside its established coffee and chocolate programmes. He added that Chef Hemant’s experience in modern dining and culinary concept development makes him the ideal leader for the next phase of growth.

Expressing his enthusiasm, Chef Hemant said he looks forward to contributing to the brand’s vision of quality, creativity, and craftsmanship. He emphasized the importance of teamwork, consistency, and continuous learning in delivering exceptional guest experiences.

Founded in 2019 by coffee roaster Baninder Singh and chocolatier Paweena Withyasathien Kochar, Savorworks Coffee & Chocolate has built a strong reputation for its specialty coffee, artisanal chocolates, and immersive café experiences. The appointment of Chef Hemant reflects the brand’s commitment to further strengthening its culinary identity as it expands its footprint across India.


The Forum Hotel & Convention Expands Vikas Khazanchi’s Role as Vice President – Operations

The Forum Hotel & Convention Expands Vikas Khazanchi’s Role as Vice President – Operations

By Manu Vardhan Kannan

Published on June 20, 2026

The Forum Hotel & Convention and Wyndham Ahmedabad Shela have announced an expanded leadership role for Vikas Khazanchi, who has been associated with the group for the past eight years. As Vice President – Operations, he will now oversee operations across both properties, supporting the group's continued focus on operational excellence, guest satisfaction, and sustainable growth.

With more than three decades of experience in the hospitality industry, Khazanchi has held leadership positions at several well-known hospitality destinations across Gujarat. Over the years, he has built expertise in commercial strategy, revenue optimization, market development, organizational leadership, and hotel operations, helping drive strong business performance and service standards.

In his expanded role, Khazanchi will lead key strategic initiatives across The Forum Hotel & Convention and Wyndham Ahmedabad Shela. His responsibilities will include improving operational efficiency, driving revenue growth, developing talent, and further enhancing guest experiences across both properties.

Speaking on the appointment, Kalpesh Prajapati, Managing Director, The Forum Hotel & Convention, said, "Vikas has been an integral part of our journey over the years, and this expanded leadership role reflects the confidence we have in his leadership, industry understanding, and ability to drive strong performance across teams and operations. As the hospitality landscape continues to evolve, agility, service consistency, and talent development have become increasingly important. We are confident Vikas will play a key role in strengthening both properties and supporting their next phase of growth."

Commenting on his appointment, Vikas Khazanchi, Vice President – Operations, said, "Both properties have earned strong reputations for quality, service, and consistency. My focus will be on building on these strengths, refining operational processes, and ensuring teams are empowered to deliver their best every day. Guest experience is ultimately shaped by the culture behind it, and that will remain a key area of focus for me."

A Hotel Management graduate, Khazanchi also holds a Bachelor of Science (B.Sc.) in Hospitality from IGNOU. His leadership philosophy focuses on continuous improvement, employee development, responsible business practices, and creating long-term value for guests, team members, and stakeholders.

Together, The Forum Hotel & Convention and Wyndham Ahmedabad Shela offer a combined inventory of 387 rooms, serving business and leisure travellers as well as corporate events, conventions, weddings, and social gatherings in Ahmedabad.

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