Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Novotel Kolkata Hotel & Residences Appoints Subhadeep Saha as Front Office Manager

Novotel Kolkata Hotel & Residences Appoints Subhadeep Saha as Front Office Manager

By Hariharan U

Published on December 1, 2025

Novotel Kolkata Hotel & Residences has announced the appointment of Subhadeep Saha as its new Front Office Manager. With over 12 years of experience in the hospitality industry, he brings deep expertise in front office operations, guest engagement, and loyalty programme management.

Subhadeep began his hospitality career with Hilton Bangalore in 2013 and has since worked across properties in Bangalore, Goa, and Trivandrum. Over the years, he has been part of multiple pre-opening teams and task force assignments, strengthening operational systems and driving consistent service quality.

In his most recent role at DoubleTree Suites by Hilton Bengaluru, Outer Ring Road, Subhadeep led several initiatives focused on enhancing guest satisfaction, improving loyalty metrics, and elevating overall experience delivery, contributing to stronger brand positioning in a competitive market.

Announcing the appointment, Rajneesh Kumar, General Manager, Novotel Kolkata Hotel & Residences, said, “At Novotel Kolkata, our success is driven by the people who bring our vision to life every day. With over 12 years of experience in the hospitality industry, Subhadeep embodies the spirit of dedication, warmth, and excellence that defines our brand. His leadership and commitment to creating seamless guest experiences truly reflect the standards we strive for at Novotel Kolkata.”

With this addition to the leadership team, the hotel aims to further elevate its guest experience, strengthen front office efficiency, and reinforce its position as one of Kolkata’s prominent hospitality destinations


DoubleTree by Hilton Goa Panaji Appoints Jitin Kapoor as General Manager

DoubleTree by Hilton Goa Panaji Appoints Jitin Kapoor as General Manager

By Hariharan U

Published on December 1, 2025

DoubleTree by Hilton Goa Panaji has appointed Jitin Kapoor as its new General Manager, marking a key leadership addition for the property. A seasoned hotelier with 23+ years of hospitality experience, Jitin brings deep operational knowledge, commercial acumen, and a strong commitment to guest satisfaction.

Before joining DoubleTree by Hilton Goa Panaji, Jitin served as Hotel Manager at Fairfield by Marriott Belagavi, where he played a key role in improving guest experience, enhancing operational efficiency, and strengthening team culture. His professional journey spans a mix of luxury and upscale brands including The St. Regis Goa Resort, The Leela Palaces, Hotels & Resorts, Taj Hotels, Radisson Hotel Group, along with restaurant experience in Scotland.

Over the years, he has gained rich exposure across Food & Beverage, Rooms Division, and pre-opening hotel operations, giving him a holistic understanding of hotel functioning. His strong commercial focus and people-first approach are expected to drive the next phase of growth for the Goa property.

Jitin holds a Diploma in Hotel Management from IHM Lucknow and an Executive MBA from the National Institute of Business Management, combining academic depth with practical industry expertise. Known for his collaborative leadership style, he is also multilingual and team-oriented, aligning seamlessly with Hilton’s service culture.

Speaking about his new role, Jitin said, “I am truly honored to take on the role of General Manager at DoubleTree by Hilton Goa Panaji. The property has a strong legacy of warm hospitality, and I am excited to work with the exceptional team here to deliver memorable experiences, drive operational excellence, and continue strengthening our market presence.”

With this appointment, DoubleTree by Hilton Goa Panaji looks ahead to elevating its service standards, enhancing guest experience, and strengthening its presence in the competitive Goa market.


voco Amritsar by IHG Appoints Manish Kumar Yadav as General Manager

voco Amritsar by IHG Appoints Manish Kumar Yadav as General Manager

By Hariharan U

Published on November 29, 2025

voco Amritsar by IHG has announced the appointment of Mr. Manish Kumar Yadav as its General Manager, Yadav brings over 17 years of hospitality leadership across luxury, upscale, and mid-scale hotel brands. In his new role, he will lead the hotel’s pre-opening efforts, along with overseeing operations, commercial strategy, guest experience, and service excellence.

Before joining voco Amritsar by IHG, he served as Multi-Property General Manager for DoubleTree by Hilton and Wyndham Chandigarh, where he played a key role in elevating operational performance and strengthening brand delivery. He is also a two-time National Best General Manager Award winner, recognised by BW Hotelier and HVS.

Known for building strong operational frameworks, enhancing guest experience systems, and developing high-performance teams, Yadav brings a blend of strategic insight and hands-on leadership. His financial expertise and deep pre-opening experience position him to establish voco Amritsar by IHG as a standout premium hotel in the region.

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