Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Mercedes-Benz India Announces Key Leadership Changes Across Sales & Marketing

Mercedes-Benz India Announces Key Leadership Changes Across Sales & Marketing

By Hariharan U

Published on July 15, 2026

Mercedes-Benz India has announced a series of strategic leadership changes within its Sales & Marketing function, reinforcing the company's focus on enhancing customer experiences through real-time data, artificial intelligence, and integrated retail finance solutions. The organizational changes will come into effect from September 1, 2026.

As part of the new appointments, Nandita Godbole, currently General Manager – Digital Customer Unit, has been appointed Head of Marketing, succeeding Amrit Baid. Amrit Baid will take over as General Manager – Retail Finance & Pre-Owned Cars, while Jamsheed Bhadha, currently General Manager – Product Planning & Sales Planning, will transition to a new role within Mercedes-Benz in Dubai. Sanjay Kochar, presently General Manager – TEV & BEV Sales, will succeed Bhadha as General Manager – Product Planning & Sales Planning.

Commenting on the organizational changes, Brendon Sissing, Vice President – Sales & Marketing, Mercedes-Benz India, said, "Our people remain the driving force behind Mercedes-Benz's customer centricity and sustained success. These organizational changes reinforce our commitment to creating exceptional customer experiences using real-time data strategies, AI deployment, and integrated business capabilities, while building future-ready leaders by offering broader cross-functional exposure to our talents."

Nandita Godbole has held several leadership positions across Marketing, Retail Sales, and the Digital Customer Unit at Mercedes-Benz India. In her new role, she will focus on leveraging artificial intelligence, real-time data, and predictive insights to create more personalized and seamless customer experiences across every stage of the ownership journey.

Amrit Baid, who has successfully led Marketing and Customer Experience initiatives, including campaigns such as Dreams Day, Wish Box, and G-Tribe, will now lead the Retail Finance & Pre-Owned Cars business. Mercedes-Benz India said the appointment aligns with its strategy of integrating retail finance more closely into the customer journey. The company's retail finance portfolio has grown to over ₹15,000 crore and currently supports more than 50 percent of the vehicles retailed through financing programmes such as Star Agility.

The leadership changes reflect Mercedes-Benz India's continued emphasis on nurturing internal talent, strengthening cross-functional leadership, and accelerating innovation-led growth while delivering a more connected and customer-centric luxury automotive experience


DoubleTree by Hilton Ahmedabad Strengthens Leadership Team with Two Key Appointments

DoubleTree by Hilton Ahmedabad Strengthens Leadership Team with Two Key Appointments

By Hariharan U

Published on July 15, 2026

DoubleTree by Hilton Ahmedabad has announced two strategic leadership appointments with Chef Ashwani Nigam joining as Executive Chef and Bipin Prajapati taking on the role of Assistant Financial Controller. The appointments reinforce the hotel's commitment to strengthening operational excellence and delivering elevated guest experiences.

Chef Ashwani Nigam brings extensive experience in luxury hospitality and culinary leadership. As Executive Chef, he will oversee the hotel's culinary operations, menu innovation, food quality, and kitchen management while driving distinctive dining experiences across the property's restaurants and banqueting operations.

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Joining the finance leadership team, Bipin Prajapati has been appointed Assistant Financial Controller. With significant expertise in hotel finance, compliance, budgeting, and financial operations, he will be responsible for supporting the hotel's financial planning, reporting, and operational efficiency while ensuring strong financial governance.

The appointments reflect DoubleTree by Hilton Ahmedabad's continued focus on building a high-performing leadership team across key operational functions as the hotel continues to strengthen its position in the city's hospitality landscape.

The management expressed confidence that the combined expertise of Chef Ashwani Nigam and Bipin Prajapati will contribute significantly to enhancing guest satisfaction, operational performance, and the hotel's long-term growth


Hyatt Centric Sector 17 Chandigarh Appoints Ajit Singh Gandhi as General Manager

Hyatt Centric Sector 17 Chandigarh Appoints Ajit Singh Gandhi as General Manager

By Manu Vardhan Kannan

Published on July 15, 2026

Hyatt Centric Sector 17 Chandigarh has announced the appointment of Ajit Singh Gandhi as its General Manager, effective July 1, 2026. In his new role, he will oversee the hotel's operations, commercial strategy, colleague culture, and guest experience while driving its continued growth as a leading lifestyle destination in Chandigarh.

With more than 20 years of experience in the hospitality industry, Ajit brings extensive expertise in hotel operations, commercial leadership, and talent development. Throughout his career, he has held leadership positions with prominent hospitality brands including The Oberoi Group, Taj Hotels, Marriott, and The Lalit, gaining experience across luxury, leisure, corporate, and MICE segments.

Before joining Hyatt Centric Sector 17 Chandigarh, Ajit served as General Manager at Hyatt Centric Dehradun, where he led the hotel with a strong focus on operational excellence, colleague engagement, and guest satisfaction. His contributions have been recognised with the Iconic General Manager of the Year 2025 award by Times Hospitality Icons, along with the Top 20 General Managers – People's Choice Awards in both 2024 and 2025.

At Hyatt Centric Sector 17 Chandigarh, Ajit will focus on enhancing the hotel's lifestyle positioning by delivering elevated guest experiences, introducing innovative food and beverage offerings, and strengthening the property's connection with Chandigarh's culture and social scene. He will also oversee the continued growth of the hotel's dining and nightlife venues, including KOYO KOYO, the contemporary Asian restaurant, and PVT LTD, the hotel's intimate speakeasy known for its innovative cocktails and immersive experiences.

Commenting on his appointment, Ajit Singh Gandhi said, "I am delighted to join Hyatt Centric Sector 17 Chandigarh, a hotel that reflects the energy, creativity and character of the city itself. I look forward to working alongside an incredibly passionate team to build on the hotel's strong foundation, create memorable experiences for our guests, and further strengthen its position as a destination of choice for both travelers and local patrons."

Ajit's appointment marks an important step in the hotel's continued evolution as it expands its lifestyle offerings for both travellers and residents of Chandigarh. Backed by his people-first leadership approach and operational expertise, Hyatt Centric Sector 17 Chandigarh aims to continue delivering fresh, memorable, and locally inspired experiences.

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