Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Ramee Group of Hotels Appoints Jacob Mojes Balla as General Manager – Sales

Ramee Group of Hotels Appoints Jacob Mojes Balla as General Manager – Sales

By Hariharan U

Published on August 24, 2026

Ramee Group of Hotels has appointed Jacob Mojes Balla as General Manager – Sales, strengthening its commercial leadership as the group focuses on revenue growth, market expansion and the development of its growing hotel portfolio.

With over 16 years of experience in the hospitality industry, Jacob brings expertise across sales strategy, key account management and revenue generation. In his new role, he will lead the commercial sales strategy for Ramee Group's new, existing and upcoming properties.

Jacob has previously held senior sales positions with established hospitality and real estate brands. His professional experience spans hotels, restaurants and outdoor catering, giving him a broad understanding of customer requirements and diverse business segments.

His experience across different hospitality formats is expected to support Ramee Group's efforts to strengthen market relationships, expand its commercial reach and drive business growth across its portfolio.

As General Manager – Sales, Jacob will focus on developing sales strategies, strengthening key accounts and identifying opportunities to improve revenue performance across the group's properties.

The appointment comes as Ramee Group continues to expand its presence, with a focus on building a stronger commercial foundation across its existing and upcoming properties.


Eco Hotels & Resorts Appoints Mahek B. Patel as Head of Operations

Eco Hotels & Resorts Appoints Mahek B. Patel as Head of Operations

By Hariharan U

Published on August 24, 2026

Eco Hotels & Resorts Limited has appointed Mahek B. Patel as Head of Operations, strengthening its leadership team as the company continues to expand its hospitality portfolio and scale operations across properties.

Mahek brings extensive experience in hotel operations, having worked with established hospitality brands including Bloom Hotel, Lemon Tree Premier, and The Resort Hotel. His professional experience spans property operations, SOP implementation, guest experience management, team leadership, quality control and cost optimisation.

In his new role, Mahek will focus on strengthening operational consistency and service standards across Eco Hotels & Resorts' properties. His responsibilities will include working closely with property teams and department heads to implement and monitor SOPs, enhance guest experiences, improve operational efficiencies and develop hospitality teams.

He will also contribute to effective budget management and cost optimisation across the portfolio, supporting the company's efforts to build a more consistent and efficient operational framework as it grows.

Commenting on the appointment, Mr. Vinod K. Tripathi, Executive Chairman, Eco Hotels & Resorts Limited, said, “We are pleased to welcome Mahek B. Patel to Eco Hotels & Resorts. As we continue to expand our presence and scale our portfolio, strong leadership across our properties will be critical to maintaining consistency and delivering an exceptional guest experience.”

He added that Mahek's experience in hotel operations and understanding of service delivery would contribute to strengthening the company's operational framework and supporting its next phase of growth.

Speaking on his appointment, Mahek B. Patel, Head of Operations, Eco Hotels & Resorts Limited, said, “I am delighted to join Eco Hotels & Resorts at an exciting stage of its growth journey. The opportunity to contribute to the company's expanding portfolio and strengthen Operations standards across properties is both challenging and rewarding.”

He added that his focus would be on building efficient processes, delivering consistent guest experiences and creating a strong operational foundation to support the company's long-term growth.

Mahek's appointment comes as Eco Hotels & Resorts continues to strengthen its portfolio and operational capabilities. With a focus on service quality, team development and efficient resource management, his leadership is expected to support the company's efforts to deliver consistent hospitality experiences across its expanding presence.


The Ritz-Carlton, Pune Appoints Dirham Haque as Director of Culinary

The Ritz-Carlton, Pune Appoints Dirham Haque as Director of Culinary

By Hariharan U

Published on August 22, 2026

The Ritz-Carlton, Pune has appointed Dirham Haque as Director of Culinary, strengthening its culinary leadership team with a hospitality professional who brings more than 15 years of experience across India and the Middle East.

Haque has built his career across leading luxury hospitality brands including ITC Hotels, The Oberoi Hotels & Resorts, Jumeirah Hotels & Resorts, Four Seasons Hotels and Resorts, and JW Marriott. His experience spans luxury hotels, specialty restaurants, banqueting operations and pre-opening projects, with a focus on culinary innovation and operational excellence.

Prior to joining The Ritz-Carlton, Pune, Haque served as Director of Culinary at JW Marriott Hotel Kolkata, where he oversaw seven restaurants and bars as well as extensive banqueting operations.

Earlier in his career, he was part of the pre-opening team at Four Seasons Hotel Bengaluru at Embassy ONE, contributing to the launch of six restaurants and bars before taking on the role of Executive Chef.

Haque began his culinary journey at ITC Maurya, New Delhi, where he was part of the acclaimed Dum Pukht team. His professional experience also includes pre-opening responsibilities at ITC Grand Chola, Chennai, leadership roles at Jumeirah Zabeel Saray in Dubai, and exposure at Al Mahara at Burj Al Arab.

During his tenure with The Oberoi Hotels & Resorts in Gurgaon and Dubai, Haque played a key role in the operations of Ananta at The Oberoi, Dubai, which earned three Black Hats, a prestigious regional culinary accolade.

In his new role at The Ritz-Carlton, Pune, Haque will oversee the hotel's culinary operations while focusing on strengthening its dining experiences, culinary innovation and gastronomic offerings.

Speaking about his appointment, Dirham Haque said, “Joining The Ritz-Carlton, Pune is an exciting milestone. I look forward to working with the excellent team here to curate memorable dining experiences, win more accolades and uphold the brand’s iconic gold standards of service.”

His appointment comes as The Ritz-Carlton, Pune continues to strengthen its position as a luxury hospitality destination in the city. Haque's experience across Indian and international luxury hospitality, specialty dining and large-scale culinary operations is expected to further support the hotel's focus on distinctive dining experiences.

With experience spanning multiple luxury brands and diverse culinary environments, Haque brings a combination of operational expertise, international exposure and culinary leadership to his new position at The Ritz-Carlton, Pune.

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