Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Roseate House New Delhi Appoints Shreyash Dwivedi as Director of Food & Beverage

Roseate House New Delhi Appoints Shreyash Dwivedi as Director of Food & Beverage

By Hariharan U

Published on July 18, 2026

Roseate House New Delhi Aerocity has announced the appointment of Shreyash Dwivedi as Director of Food & Beverage, strengthening its leadership team with an experienced hospitality professional known for driving operational excellence, guest experience, and revenue growth across luxury and upscale hotel environments.

With over a decade of experience in food and beverage management, Dwivedi brings expertise in restaurant operations, team leadership, menu engineering, cost control, service excellence, and strategic F&B planning.

Prior to joining Roseate House New Delhi, Dwivedi served as Food & Beverage Manager (HOD) at Hyatt Regency Gurgaon, overseeing operations at the 451-key luxury hotel. His career journey includes leadership roles with some of India’s leading hospitality brands, including The St. Regis Mumbai, The Leela Palace Chennai, Taj Hotels, Marriott International, and Novotel Hotels.

During his tenure as Food & Beverage Manager at The St. Regis Mumbai, Dwivedi contributed to strengthening the hotel’s F&B operations while achieving significant revenue and guest engagement milestones across outlets. He also played an important role in the pre-opening and operational success of multiple dining concepts.

At The Leela Palace Chennai, where he served as Assistant Food & Beverage Manager, he supported the growth of the hotel’s culinary and dining experiences, including award-winning outlets recognised at the Times Food & Nightlife Awards.

Dwivedi began his hospitality career through the Taj Management Trainee Program (TMTP), gaining experience across multiple luxury properties including Taj Krishna Hyderabad and Taj Corporate Office, Mumbai. He has also worked with Courtyard & Fairfield by Marriott ORR Bengaluru and Sofitel Dubai JBR during his professional journey.

A graduate of the Institute of Hotel Management, Bangalore, Dwivedi holds a WSET Level 2 Award in Wines & Spirits from Wine & Spirit Education Trust, London. He is also certified as a Food Safety Supervisor by FSSAI & FOSTAC and has completed various leadership and hospitality training programmes.

Throughout his career, Dwivedi has received several industry recognitions, including the People & Judge’s Choice – HCP F&B Leader Award 2025. He has also been recognised for driving strong revenue performance, enhancing guest satisfaction scores, and contributing to award-winning restaurant concepts.

In his new role at Roseate House New Delhi Aerocity, Dwivedi will focus on enhancing the hotel’s food and beverage offerings, strengthening guest experiences, developing innovative dining concepts, and leading teams towards operational and commercial excellence.

With his extensive experience across luxury hospitality brands and a strong understanding of evolving guest expectations, Shreyash Dwivedi is positioned to further elevate Roseate House New Delhi’s F&B journey


Black Rock Hotels & Resorts Promotes Narendra Saini as Operations Manager

Black Rock Hotels & Resorts Promotes Narendra Saini as Operations Manager

By Manu Vardhan Kannan

Published on July 17, 2026

Black Rock Hotels & Resorts has promoted Narendra Saini to the position of Operations Manager, recognising his contribution to the company and his successful tenure as Director – Food & Beverage at Ananta Spa & Resort Jaipur.

As part of his new responsibilities, Saini will lead operations at Pushkara Resort & Spa, Pushkar, one of the flagship properties in the group's expanding hospitality portfolio. He will oversee overall resort operations, guest experience, team leadership, financial performance, operational excellence and the implementation of the company's service standards across the property.

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The promotion reflects Black Rock Hotels & Resorts' continued focus on recognising internal talent and creating leadership opportunities for high-performing professionals. During his journey with the organisation, Saini has consistently demonstrated strong operational expertise, leadership skills and a guest-first approach, making him well suited for this expanded role.

Commenting on the appointment, Anshul Bhargava, Founder & Chairman of Black Rock Hotels & Resorts, said:

"At Black Rock, we firmly believe that leadership is built through dedication, performance, and the ability to inspire teams. Narendra's journey within the organization is a reflection of our people-first culture and our commitment to nurturing talent from within. We are confident that his experience and passion for hospitality will further strengthen Pushkara Resort & Spa and contribute meaningfully to the continued growth of the group."

Black Rock Hotels & Resorts continues to strengthen leadership across its portfolio by investing in talent development. The company remains focused on building a hospitality platform driven by operational excellence, exceptional guest experiences and long-term career growth for its people.


Reliance Consumer Products Appoints Deepak Bisht as Deputy Manager – HORECA, Uttarakhand

Reliance Consumer Products Appoints Deepak Bisht as Deputy Manager – HORECA, Uttarakhand

By Manu Vardhan Kannan

Published on July 16, 2026

Reliance Consumer Products Limited (RCPL) has announced the appointment of Deepak Bisht as Deputy Manager – HORECA, Uttarakhand, further strengthening its presence in the hospitality and food service segment.

An alumnus of Amrapali Institute of Hotel Management, Haldwani, Uttarakhand, Deepak brings more than a decade of experience across hospitality operations and HORECA business development.

He began his career in 2014 as a bartender at The Westin Pune before joining JW Marriott Bengaluru as a Bar Executive. In 2017, he moved to Jaipur Marriott, followed by a role as Assistant Bar Manager at The Lalit Ashok Bengaluru in 2018.

In 2021, Deepak took up an international assignment with Le Méridien Dubai as Bar Incharge. Returning to India in 2023, he joined Royal Orchid Hotels as Multi Outlet Manager, where he oversaw multiple food and beverage operations.

Before joining RCPL, he served as Business Development Manager – HORECA, Uttarakhand at Himmaleh Spirits, focusing on strengthening business relationships within the hospitality sector.

With his extensive experience across premium hotels and the beverage industry, Deepak is expected to play a key role in expanding RCPL's HORECA business in Uttarakhand.

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