Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

Conrad Pune Elevates Guest Experience with New Director of Operations, Ramandeep Singh Kapur

By Author

Published on January 28, 2024

Conrad Pune, Hilton Worldwide's flagship luxury hotel, proudly introduces Ramandeep Singh Kapur as its newly appointed Director of Operations. With an impressive 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to this key role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

In his most recent success as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023, Ramandeep demonstrated his ability to manage operations in a dynamic international airport environment, ensuring the delivery of top-tier services. Prior to this, he served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, playing a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Abhishek Sahai, General Manager of Conrad Pune, expressed excitement about Ramandeep's appointment, stating, “We're excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there's no doubt he's going to bring a lot to the table. With his leadership, we're eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

With a global perspective and multilingual skills, Ramandeep stands as a valuable asset for Conrad Pune. The hotel is confident that his strategic acumen and proven track record of excellence will play a significant role in elevating the guest experience and further solidifying Conrad Pune's position as a premier luxury destination.

About Conrad Hotels & Resorts:

Spanning five continents with 40 properties, Conrad Hotels & Resorts has created a seamless connection between contemporary design, leading innovation, and curated art to inspire the entrepreneurial spirit of the globally connected traveler. Conrad is a place where guests can experience service and style on their terms — all while connecting with local and global culture. Experience a positive stay at Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at newsroom.hilton.com/conradhotels.


Toscano Restaurant Appoints Chef Dinesh Parshad Bhatt as Cluster Chef

Toscano Restaurant Appoints Chef Dinesh Parshad Bhatt as Cluster Chef

By Hariharan U

Published on February 6, 2026

Toscano Restaurant has announced the appointment of Chef Dinesh Parshad Bhatt as its Cluster Chef, a move aimed at strengthening culinary leadership, consistency, and innovation across its restaurant portfolio.

 Chef Bhatt brings with him an extensive career spanning luxury hotels, fine-dining restaurants, and high-volume culinary operations in both India and international markets. Prior to joining Toscano, he served as Chef de Cuisine at Elements by Rosetta in Varca, Goa, and as Head Chef at Patang Re-Evolve Restaurant in Ahmedabad, where he led contemporary concepts and premium dining operations. His international exposure includes roles at Black Spoon Restaurant in Riyadh and multiple TDIC properties in Abu Dhabi, including Caramel Restaurant and Lounge, BOA Steakhouse, and Fanr at Saadiyat Island. His culinary expertise spans Modern Indian cuisine, Indian curries and tandoor, Italian fine dining, molecular gastronomy, American cuisine, tapas concepts, banquets, formal sit-down dinners, outdoor catering, and multi-ethnic buffets, reflecting a balance of tradition and modern global techniques.

In his role as Cluster Chef, Chef Bhatt will oversee pre-opening operations, kitchen setup and maintenance coordination, central kitchen production, supplier management, menu engineering with detailed food costing, staff training, audit compliance, and strict adherence to hygiene and food safety standards.

 Speaking on his appointment, Chef Dinesh Parshad Bhatt said, "I am honoured to join Toscano Restaurant as Cluster Chef. Toscano has built a strong reputation for quality and consistency, and I look forward to working closely with the team to create innovative menus, strengthen operational systems, and deliver memorable dining experiences that exceed guest expectations while maintaining the highest standards of hygiene and culinary excellence." With this appointment, Toscano Restaurant continues to reinforce its commitment to culinary innovation, operational discipline, and delivering world-class dining experiences across its locations.


Novotel Goa Candolim and Novotel Goa Resort & Spa Appoint Amit Sangwan as Cluster General Manager

Novotel Goa Candolim and Novotel Goa Resort & Spa Appoint Amit Sangwan as Cluster General Manager

By Manu Vardhan Kannan

Published on February 6, 2026

Novotel has announced the appointment of Mr. Amit Sangwan as the Cluster General Manager of Novotel Goa Candolim and Novotel Goa Resort & Spa. In this role, he will oversee the overall leadership and performance of both properties, further strengthening their presence in one of India’s most popular leisure destinations.

A seasoned hospitality professional with over two decades of experience, Amit brings strong expertise in operational excellence, guest experience enhancement, and people-focused leadership. His career spans luxury, upper-upscale, and business hotel segments, where he has led large teams and managed complex operations across multiple brands.

Prior to this appointment, Amit served as General Manager at Novotel Ahmedabad since May 2023. During his tenure, he successfully drove strong commercial results, improved operational efficiencies, and maintained consistently high levels of guest satisfaction, contributing to the hotel’s overall growth and performance.

Amit is widely recognised within the industry for his leadership and achievements. His accolades include being named among the Top 5 General Managers of Business Hotels at the Hospitality Horizon Awards 2024, Gujarat’s Best General Manager by the CMO Asia Awards, and Most Admired GM of the Year at the International Hospitality & Travel Awards. Over the years, he has also led pre-opening projects, destination-led resorts, and diverse food and beverage portfolios.

In his new position, Amit will be responsible for shaping the strategic direction of both Novotel Goa properties. His focus will be on enhancing brand positioning, elevating guest experiences, and driving sustainable growth across leisure, MICE, and food and beverage segments.

Commenting on his appointment, Amit said, “I am delighted to take on this new role at Novotel Goa Candolim and Novotel Goa Resort & Spa. Goa is a vibrant leisure destination, and I look forward to collaborating with the teams to build on the hotels’ strong foundations, deliver memorable guest experiences, and achieve long-term success through innovation, collaboration, and service excellence.”


Hyatt Pune Appoints Glen D’Souza as New General Manager

Hyatt Pune Appoints Glen D’Souza as New General Manager

By Hariharan U

Published on February 5, 2026

Hyatt Pune has appointed Glen D’Souza as its new General Manager, effective January 4, 2026. With more than two decades of experience in the global hospitality industry, D’Souza brings a strong background in hotel pre-openings, operations, and brand-led growth across key international markets.

In his new role, D’Souza will focus on strengthening Hyatt Pune’s positioning among business and leisure travellers, while also enhancing its reputation as a preferred destination for dining, social gatherings, and experiential hospitality. His leadership approach will centre on intuitive guest experiences, operational excellence, and team engagement.

Prior to joining Hyatt Pune, D’Souza served as the Pre-Opening General Manager at Hyatt Centric Ballygunge Kolkata, where he played a pivotal role in establishing the hotel as a prominent lifestyle destination. Under his leadership, the property earned multiple industry recognitions in 2025, with its dining venues gaining strong local traction.

Before Hyatt, D’Souza spent over 20 years with Marriott International, holding senior leadership roles across Hong Kong, Doha, and Abu Dhabi. His experience spans seven hotel pre-openings and six brands across luxury, premium, extended stay, and select service segments.

Commenting on his appointment, D’Souza said he looks forward to building on Hyatt Pune’s strengths and creating meaningful guest connections in a dynamic and growing market.

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