Jom John Appointed Multi-Property Director of Sales for Marr

Courtyard by Marriott and Port Muziris, Kochi Airport, Appoint Jom John as Multi-Property Director of Sales

By Nishang Narayan

Published on November 7, 2024

Courtyard by Marriott Kochi Airport and Port Muziris, a Tribute Portfolio Hotel, have announced the appointment of Jom John as their new multi-property director of sales. John, a seasoned professional with over a decade of experience in the hospitality industry, brings a wealth of knowledge in driving sales strategies and fostering market growth. His impressive career spans renowned brands such as Marriott International, Hyatt Hotels & Resorts, and IHG Hotels & Resorts.

Welcoming him to the leadership team, Narayan Tharoor, General Manager of Courtyard by Marriott Kochi Airport and Port Muziris, stated, "With his proven expertise and vision, we are confident in Jom's ability to expand our market reach and achieve new milestones. His leadership will be invaluable as we continue to enhance our service standards and guest satisfaction.”

Expressing his excitement for the new role, Jom John shared, "I am honoured to step into this position and continue my journey with Marriott International. I look forward to leveraging my experience to strengthen our market position and create memorable experiences for our guests."

Jom's appointment marks a significant move toward further growth and success for both Courtyard by Marriott Kochi Airport and Port Muziris. His strategic insight will support the properties in achieving new goals and elevating the guest experience.

Courtyard by Marriott Kochi Airport

Strategically located near Cochin International Airport, Courtyard by Marriott Kochi Airport offers modern accommodations, vibrant surroundings, and exceptional hospitality. The hotel provides a variety of dining options, flexible event spaces, and convenient connectivity to key destinations.

Port Muziris by Marriott Airport Hotel Kochi

As Asia's first Tribute Portfolio Hotel, Port Muziris stands out for its artistic luxury and boutique ambiance, just steps away from Cochin International Airport. Guests can enjoy culinary delights at the acclaimed Lila's Kitchen and experience unmatched elegance, with unique event spaces catering to every need.

Crowne Plaza Greater Noida Elevates Shawali Gupta as Marketing Manager

By Hariharan U

Published on April 30, 2026

Crowne Plaza Greater Noida has announced the elevation of Shawali Gupta to the role of Marketing Manager, acknowledging her strong contributions to the hotel’s marketing and communications efforts.

Since joining the property in 2024 as Assistant Manager – Marketing & Communications, Shawali has played a key role in enhancing brand visibility and executing high-impact campaigns across digital and on-ground platforms. Over the past 1.5 years, she has led integrated marketing initiatives for the hotel’s 398 rooms and its diverse dining portfolio, including Mosaic, Spice Art, Chao Bella, BBC, and Mosaic Pastry Lounge.

In her new role, she will lead the overall marketing strategy, focusing on digital ecosystems, brand storytelling, and performance-driven campaigns. Shawali has been closely involved in managing key IHG platforms such as Boost, Merlin, Medallia, Brand Warehouse, and Concerto. Her responsibilities have also included overseeing social media strategy, influencer collaborations, PR outreach, and content development aligned with global brand standards.

With over nine years of experience across hospitality and media, Shawali brings a well-rounded perspective to her role. Before joining Crowne Plaza Greater Noida, she worked with leading media organisations such as Times Network, Network18 Media & Investments Limited, and The Times of India, where she specialised in social media strategy, content optimisation, and audience engagement.

Her hospitality experience includes working with The Oberoi Group, where she supported marketing and communications for The Oberoi Gurgaon and Trident Gurgaon, contributing to campaign planning and brand storytelling across both properties. She began her career with iDiva, part of Times Internet, building a strong foundation in digital content and audience growth.

An alumna of Makhanlal Chaturvedi National University of Journalism and Communication and Patna Women's College, Shawali holds a Master’s degree in Electronic Media and a Bachelor’s degree in Mass Communication. She is known for combining creativity with analytics to deliver measurable marketing outcomes.

Commenting on her elevation, Shawali Gupta said, “It has been an exciting journey with Crowne Plaza Greater Noida. I look forward to further strengthening the brand's presence through innovative campaigns, meaningful collaborations, and impactful storytelling that resonates with our audiences.”

Her elevation reflects the hotel’s focus on nurturing internal talent and strengthening its marketing leadership as it continues to expand its presence in the competitive hospitality landscape

Courtyard by Marriott Mahabaleshwar Appoints Ranjita Das

By Hariharan U

Published on April 29, 2026

Courtyard by Marriott Mahabaleshwar has appointed Ranjita Das as Assistant Manager – Learning & Development, strengthening its focus on talent development and service excellence.

With over five years of experience in the hospitality industry, Ranjita brings expertise in team development, guest engagement, operational efficiency, and training. In her new role, she will lead the hotel’s learning and development initiatives, focusing on enhancing employee capabilities, building leadership skills, and fostering a culture of continuous learning aligned with global brand standards.

Commenting on the appointment, Rahul Janve said, “We are delighted to welcome Ranjita to our leadership team. Her passion for people development and strong operational understanding makes her a valuable addition. We are confident she will play a key role in nurturing talent and elevating the associate experience.”

Prior to this, Ranjita was associated with The Leela Palace New Delhi, where she served as Assistant Restaurant Manager. She played an active role in training, onboarding, and driving operational efficiencies, while also leading initiatives such as festive gifting projects aligned with market trends.

Her earlier experience includes roles at Four Seasons Hotel Bengaluru and Lemon Tree Premiere Hyderabad, where she built strong capabilities in guest service, team coordination, and high-end hospitality operations.

Ranjita holds a degree in Hospitality and Hotel Management from National Council for Hotel Management and Catering Technology and has completed certifications in Inclusive Leadership and Unconscious Bias, reflecting her focus on progressive workplace practices.

With a people-first approach, she is set to contribute to strengthening the hotel’s service culture and overall guest experience.

JW Marriott Hotel Bengaluru Appoints Ayush Saraf as Training Manager

By Hariharan U

Published on April 29, 2026

JW Marriott Hotel Bengaluru has appointed Ayush Saraf as Training Manager, reinforcing its focus on people development and service excellence.

With over a decade of experience in hospitality learning and development, Ayush brings a structured and people-centric approach to training. His expertise lies in associate engagement, capability building, and fostering service-driven cultures, aimed at enhancing guest experiences.

Prior to this role, Ayush was associated with Coorg Marriott Resort & Spa, where he led key initiatives to strengthen service culture and team performance. His professional journey also includes stints with leading hospitality brands such as The Tamara Coorg, Woods at Sasan, and Evolve Back Resorts, contributing to learning and leadership development across teams.

Commenting on the appointment, Gaurav Sinha said, “At JW Marriott Hotel Bengaluru, our associates are at the heart of every guest experience. Ayush’s passion for developing people and fostering a culture of continuous learning will further strengthen our commitment to delivering exceptional hospitality.”

Sharing his perspective, Ayush Saraf added, “I am excited to be part of JW Marriott Hotel Bengaluru, a brand that places people and purpose at the centre of everything it does. I look forward to building meaningful learning experiences and empowering associates to deliver intuitive service that resonates with our guests.”

In his new role, Ayush will lead the hotel’s learning and development function, focusing on leadership capability, service culture, and consistent delivery of refined guest experiences.

Part of Marriott International, JW Marriott Hotel Bengaluru continues to position itself as a leader in luxury hospitality, combining premium infrastructure with a strong emphasis on people and service excellence.

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Courtyard by Marriott and Port Muziris, Kochi Airport, Appoint Jom John as Multi-Property Director of Sales

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