Crowne Plaza Kochi has appointed Mittu V Alex as its new front office manager, reinforcing the hotel’s focus on delivering exceptional guest experiences. In his role, Alex will oversee all front office operations, ensuring smooth service while maintaining the hotel’s high hospitality standards.

Alex brings extensive experience in hospitality, having previously worked at Hilton Trivandrum and gained exposure with respected international brands including IHG Hotels, Marriott Hotels, Raintree Hotel, and Radisson Hotels. This diverse background has equipped him with strong expertise in operational efficiency, service excellence, and guest engagement.

Recognised for his customer-centric approach, Alex believes the front office is the heart of the guest journey, shaping first impressions and creating lasting memories.

Dinesh Rai, General Manager of Crowne Plaza Kochi, commented, “We are pleased to welcome Mittu Alex to our family. His extensive experience with leading hospitality brands and guest-focused approach make him a valuable addition. We are confident his leadership will further enhance our guest experience and strengthen our Guest Love scores.”

Alex joins at a time when the hotel continues to achieve high guest satisfaction, reflecting its commitment to personalised service and meaningful connections.