Crowne Plaza New Delhi Okhla Welcomes Ritesh Sharma as General Manager

Crowne Plaza New Delhi Okhla Welcomes Ritesh Sharma as General Manager

By Nithyakala Neelakandan

Published on November 15, 2024

Crowne Plaza New Delhi Okhla has announced the appointment of Ritesh Sharma as its new General Manager. With over 23 years of experience in hospitality management, Mr. Sharma is recognized for his strategic leadership and expertise in enhancing guest experiences, improving operational efficiencies, and fostering strong team engagement. This new role marks a homecoming for Mr. Sharma, who previously served as Director of Rooms at the same property, where he played a key role in improving employee engagement and driving operational success.

Prior to rejoining Crowne Plaza, Mr. Sharma successfully led the pre-opening efforts at Holiday Inn Katra Vaishno Devi. Under his leadership, the property quickly achieved a top ranking on TripAdvisor, establishing itself as a preferred choice for travelers. Mr. Sharma also held the position of General Manager at Holiday Inn Express New Delhi International Airport T3, where he was instrumental in achieving multiple awards for operational excellence and high guest satisfaction scores. These accomplishments underscore his dedication to providing quality service and creating a positive impact within the industry.

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In his new role, Mr. Sharma aims to build upon the Crowne Plaza New Delhi Okhla’s reputation for excellence. “I am thrilled to be back at Crowne Plaza New Delhi Okhla,” he shared. “I look forward to working with the talented team here to deliver memorable guest experiences and to drive growth and innovation. Together, we’ll continue to uphold the exceptional service standards and brand values that Crowne Plaza is known for.”

Crowne Plaza New Delhi Okhla, part of the IHG Hotels & Resorts portfolio, is strategically located in South Delhi, close to major business districts and iconic landmarks. Situated approximately 21 kilometers from Indira Gandhi International Airport, the property offers easy access to prominent business hubs, including Okhla Industrial Estate, Jasola, Noida, and Nehru Place. Additionally, its proximity to famous attractions like the Lotus Temple, Red Fort, and Qutab Minar makes it an ideal choice for both business and leisure travelers.

Known for its commitment to integrated hospitality, Crowne Plaza New Delhi Okhla provides a blend of comfort and sophistication tailored to the needs of today’s travelers. With Mr. Sharma’s return, the property is poised to further enhance its offerings and continue delivering top-tier experiences for its guests.


Black Rock Hotels & Resorts Promotes Narendra Saini as Operations Manager

Black Rock Hotels & Resorts Promotes Narendra Saini as Operations Manager

By Manu Vardhan Kannan

Published on July 17, 2026

Black Rock Hotels & Resorts has promoted Narendra Saini to the position of Operations Manager, recognising his contribution to the company and his successful tenure as Director – Food & Beverage at Ananta Spa & Resort Jaipur.

As part of his new responsibilities, Saini will lead operations at Pushkara Resort & Spa, Pushkar, one of the flagship properties in the group's expanding hospitality portfolio. He will oversee overall resort operations, guest experience, team leadership, financial performance, operational excellence and the implementation of the company's service standards across the property.

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The promotion reflects Black Rock Hotels & Resorts' continued focus on recognising internal talent and creating leadership opportunities for high-performing professionals. During his journey with the organisation, Saini has consistently demonstrated strong operational expertise, leadership skills and a guest-first approach, making him well suited for this expanded role.

Commenting on the appointment, Anshul Bhargava, Founder & Chairman of Black Rock Hotels & Resorts, said:

"At Black Rock, we firmly believe that leadership is built through dedication, performance, and the ability to inspire teams. Narendra's journey within the organization is a reflection of our people-first culture and our commitment to nurturing talent from within. We are confident that his experience and passion for hospitality will further strengthen Pushkara Resort & Spa and contribute meaningfully to the continued growth of the group."

Black Rock Hotels & Resorts continues to strengthen leadership across its portfolio by investing in talent development. The company remains focused on building a hospitality platform driven by operational excellence, exceptional guest experiences and long-term career growth for its people.


Reliance Consumer Products Appoints Deepak Bisht as Deputy Manager – HORECA, Uttarakhand

Reliance Consumer Products Appoints Deepak Bisht as Deputy Manager – HORECA, Uttarakhand

By Manu Vardhan Kannan

Published on July 16, 2026

Reliance Consumer Products Limited (RCPL) has announced the appointment of Deepak Bisht as Deputy Manager – HORECA, Uttarakhand, further strengthening its presence in the hospitality and food service segment.

An alumnus of Amrapali Institute of Hotel Management, Haldwani, Uttarakhand, Deepak brings more than a decade of experience across hospitality operations and HORECA business development.

He began his career in 2014 as a bartender at The Westin Pune before joining JW Marriott Bengaluru as a Bar Executive. In 2017, he moved to Jaipur Marriott, followed by a role as Assistant Bar Manager at The Lalit Ashok Bengaluru in 2018.

In 2021, Deepak took up an international assignment with Le Méridien Dubai as Bar Incharge. Returning to India in 2023, he joined Royal Orchid Hotels as Multi Outlet Manager, where he oversaw multiple food and beverage operations.

Before joining RCPL, he served as Business Development Manager – HORECA, Uttarakhand at Himmaleh Spirits, focusing on strengthening business relationships within the hospitality sector.

With his extensive experience across premium hotels and the beverage industry, Deepak is expected to play a key role in expanding RCPL's HORECA business in Uttarakhand.


Mercedes-Benz India Announces Key Leadership Changes Across Sales & Marketing

Mercedes-Benz India Announces Key Leadership Changes Across Sales & Marketing

By Hariharan U

Published on July 15, 2026

Mercedes-Benz India has announced a series of strategic leadership changes within its Sales & Marketing function, reinforcing the company's focus on enhancing customer experiences through real-time data, artificial intelligence, and integrated retail finance solutions. The organizational changes will come into effect from September 1, 2026.

As part of the new appointments, Nandita Godbole, currently General Manager – Digital Customer Unit, has been appointed Head of Marketing, succeeding Amrit Baid. Amrit Baid will take over as General Manager – Retail Finance & Pre-Owned Cars, while Jamsheed Bhadha, currently General Manager – Product Planning & Sales Planning, will transition to a new role within Mercedes-Benz in Dubai. Sanjay Kochar, presently General Manager – TEV & BEV Sales, will succeed Bhadha as General Manager – Product Planning & Sales Planning.

Commenting on the organizational changes, Brendon Sissing, Vice President – Sales & Marketing, Mercedes-Benz India, said, "Our people remain the driving force behind Mercedes-Benz's customer centricity and sustained success. These organizational changes reinforce our commitment to creating exceptional customer experiences using real-time data strategies, AI deployment, and integrated business capabilities, while building future-ready leaders by offering broader cross-functional exposure to our talents."

Nandita Godbole has held several leadership positions across Marketing, Retail Sales, and the Digital Customer Unit at Mercedes-Benz India. In her new role, she will focus on leveraging artificial intelligence, real-time data, and predictive insights to create more personalized and seamless customer experiences across every stage of the ownership journey.

Amrit Baid, who has successfully led Marketing and Customer Experience initiatives, including campaigns such as Dreams Day, Wish Box, and G-Tribe, will now lead the Retail Finance & Pre-Owned Cars business. Mercedes-Benz India said the appointment aligns with its strategy of integrating retail finance more closely into the customer journey. The company's retail finance portfolio has grown to over ₹15,000 crore and currently supports more than 50 percent of the vehicles retailed through financing programmes such as Star Agility.

The leadership changes reflect Mercedes-Benz India's continued emphasis on nurturing internal talent, strengthening cross-functional leadership, and accelerating innovation-led growth while delivering a more connected and customer-centric luxury automotive experience

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