Crowne Plaza New Delhi Okhla Welcomes Ritesh Sharma as Gener

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Crowne Plaza New Delhi Okhla Welcomes Ritesh Sharma as General Manager

By Nithyakala Neelakandan

Published on November 15, 2024

Crowne Plaza New Delhi Okhla has announced the appointment of Ritesh Sharma as its new General Manager. With over 23 years of experience in hospitality management, Mr. Sharma is recognized for his strategic leadership and expertise in enhancing guest experiences, improving operational efficiencies, and fostering strong team engagement. This new role marks a homecoming for Mr. Sharma, who previously served as Director of Rooms at the same property, where he played a key role in improving employee engagement and driving operational success.

Prior to rejoining Crowne Plaza, Mr. Sharma successfully led the pre-opening efforts at Holiday Inn Katra Vaishno Devi. Under his leadership, the property quickly achieved a top ranking on TripAdvisor, establishing itself as a preferred choice for travelers. Mr. Sharma also held the position of General Manager at Holiday Inn Express New Delhi International Airport T3, where he was instrumental in achieving multiple awards for operational excellence and high guest satisfaction scores. These accomplishments underscore his dedication to providing quality service and creating a positive impact within the industry.

In his new role, Mr. Sharma aims to build upon the Crowne Plaza New Delhi Okhla’s reputation for excellence. “I am thrilled to be back at Crowne Plaza New Delhi Okhla,” he shared. “I look forward to working with the talented team here to deliver memorable guest experiences and to drive growth and innovation. Together, we’ll continue to uphold the exceptional service standards and brand values that Crowne Plaza is known for.”

Crowne Plaza New Delhi Okhla, part of the IHG Hotels & Resorts portfolio, is strategically located in South Delhi, close to major business districts and iconic landmarks. Situated approximately 21 kilometers from Indira Gandhi International Airport, the property offers easy access to prominent business hubs, including Okhla Industrial Estate, Jasola, Noida, and Nehru Place. Additionally, its proximity to famous attractions like the Lotus Temple, Red Fort, and Qutab Minar makes it an ideal choice for both business and leisure travelers.

Known for its commitment to integrated hospitality, Crowne Plaza New Delhi Okhla provides a blend of comfort and sophistication tailored to the needs of today’s travelers. With Mr. Sharma’s return, the property is poised to further enhance its offerings and continue delivering top-tier experiences for its guests.

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Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.