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By Nithyakala Neelakandan
Published on May 23, 2024
Culinary tourism is rapidly becoming a key driver in the tourism industry, with an increasing number of travelers seeking unique and memorable dining experiences. Malls and high streets are capitalizing on this trend by transforming into culinary destinations, offering diverse and immersive gastronomic adventures. This strategy not only enhances the visitor experience but also boosts foot traffic and revenue for retail and hospitality businesses.
The Rise of Culinary Tourism
Culinary tourism focuses on exploring local cuisines, dining experiences, and food-related activities as a significant part of travel. According to the World Food Travel Association, culinary travelers spend about 25% of their travel budget on food. This shift has prompted many commercial centers to integrate high-quality dining options and culinary events into their offerings.
Malls and High Streets as Culinary Destinations
Omaxe Chowk, located in the heart of Delhi, aims to be a hub for culinary tourism by showcasing India's rich culinary heritage. "Our vision is to recreate the charm of Chandni Chowk's street food within a modern and comfortable environment. Visitors can enjoy authentic local delicacies while exploring the historical and cultural essence of Old Delhi," says Jatin Goel, Executive Director, Omaxe Group. The operational food brands at Omaxe Chowk's Dawatpur include Popeyes, Burger King, Hongs Kitchen, Pizza Hut, Vaango, Spicenama, Eat Co., Amritsari Chennai Express, Chat Town, Jung Bahadur Kachori, KDH Chat, Vezley, Chicago Pizza, KFC, Chinese Wok, Dominos, Rolls Mania, Wow Momo, and Wow China.
Pacific Malls, with multiple locations across India, have embraced the culinary tourism trend by offering a variety of dining options ranging from fine dining to food courts with international cuisines. "We believe that a great dining experience is crucial to the overall appeal of our malls. By bringing together diverse culinary traditions, we aim to attract food enthusiasts and create a vibrant community space," states Abhishek Bansal, Executive Director of Pacific Malls. Notable food brands at Pacific Malls include Spezia Bistro, Punjab Grill, United Coffee House, Chili's, Birch By Romeo Lane, Neoba, House of Royal, Indus Flavour, and QDs.
Reach 3Roads, a mixed-use development in Gurugram, combines retail, dining, and entertainment to create a holistic experience for visitors. "Our focus is on creating an environment where people can come together to enjoy great food and social activities. Culinary events and festivals are a significant part of our strategy to engage the community and attract tourists," shares Nandini Taneja, VP, Reach Group. The dining options at Reach 3Roads include Sagar Ratna, Starbucks, Haldiram's, Chaayos, McDonald's, Badmaash Kebabi, Hong's Kitchen, Dunkin', and Moti Mahal.
Urban Square Mall in Udaipur is positioning itself as a premier culinary destination in the region. "We are curating a mix of local and international dining options to cater to the tastes of both residents and tourists. Our goal is to make Urban Square Mall a landmark for food lovers in Udaipur and for those also visiting Udaipur," says Uddhav Poddar, Managing Director of Bhumika Group, developers of Urban Square Mall. The mall features a variety of food brands including Kailash Parbat, Starbucks, Pind Balluchi, Keventers, Wow Momos, Subway, KFC, Pizza Hut, and Baskin Robbins. Additionally, they're excited to announce the upcoming opening of Lemon Tree Hotel and PVR INOX, further enhancing the visitor experience.
Creating Memorable Culinary Experiences
To attract and retain visitors, malls and high streets are incorporating various elements into their culinary offerings. Diverse food options, including local, regional, and international cuisines, cater to different tastes and preferences. Themed food festivals celebrate specific cuisines, seasons, or cultural traditions, drawing in crowds. Interactive food experiences, such as cooking classes, food tastings, and chef meet-and-greets, engage visitors actively. Aesthetic and comfortable ambiance enhances the overall dining experience, while promotions and partnerships with food bloggers, chefs, and influencers help to promote dining options and attract food enthusiasts.
Culinary tourism is transforming malls and high streets into vibrant culinary hubs, creating memorable experiences for visitors. As this trend continues to evolve, these commercial centers will be pivotal in shaping the future of travel and dining.
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By Author
Published on August 30, 2024
The hospitality industry is thriving, but in this competitive landscape, business success heavily hinges on one key metric—ratings. Ratings are the cornerstone that influences a hotel's Average Daily Revenue (ADR) and occupancy levels. A higher rating can significantly elevate a hotel's standing, driving more bookings and, consequently, higher revenues.
The Power of Ratings
Ratings serve as the primary benchmark for potential guests when choosing a hotel. These scores not only reflect the quality of services provided but also shape a hotel’s online reputation. Hotels with higher ratings tend to enjoy greater occupancy rates and can charge premium rates. Improving these ratings is primarily based on guest satisfaction, which is directly linked to delivering exceptional service, maintaining high standards, and encouraging guests to share their positive experiences through reviews. Each positive review becomes a valuable asset that enhances the hotel’s digital footprint and appeals to new customers.
Strategies to Improve Occupancy
While ratings set the foundation, improving occupancy requires a more structured approach. Here are four crucial strategies that hotels can employ to maximize occupancy and optimize ADR:
In today’s data-driven world, the success of a hotel is strongly influenced by its ratings, which directly affect both occupancy and Average Daily Revenue (ADR). To thrive, hotels must focus on enhancing guest satisfaction, understanding market demands, optimizing room rates, and leveraging local events to create a continuous flow of bookings. By adopting these strategies, hotels can ensure a sustainable and profitable business model that withstands market fluctuations and remains competitive in the hospitality landscape.
This article is based on insights provided by the CEO of Hospitalitynews, Mr Jagannathan, who emphasizes the importance of focusing on these strategic areas to boost both occupancy and revenue. Following these recommendations will help hoteliers navigate the complexities of the market and capitalize on growth opportunities.
Published on August 4, 2024
August is here, so am I! While some might prefer to stay indoors, I'm all about embracing the rain and exploring new places. However, I am not good at navigating amidst the throng of tourists trying to get a glimpse of whatever is standing in front of me. So, I am planning to visit some of the off beaten paths in India, where there will be people but no crowd so that I can enjoy the place and keep my sanity with myself. Have a look at my itinerary! And feel free to steal some!
Valley of Flowers
This is a floral fantasy in Uttarakhand. Imagine trekking through a carpet of vibrant wildflowers, surrounded by snow-capped peaks. That’s the magic of the Valley of Flowers. I’ve always been captivated by pictures of this UNESCO World Heritage Site, and August, with its blooming meadows, seems like the perfect time to visit. I can just picture myself hiking through the lush greenery, camera in hand, capturing the breathtaking scenery.
Lahaul Spiti
Ladies and gentlemen, and fellow solitude lovers, I present to you Lahaul Spiti. Rugged mountains, crystal-clear rivers, and ancient monasteries create a mystical atmosphere. I’m drawn to the idea of exploring remote villages, interacting with locals, and experiencing the thrill of high-altitude trekking. Plus, the monsoon brings a unique charm to this region, with cascading waterfalls and lush valleys.
Agumbe
Agumbe, often called the 'Cherrapunji of the South.' I don’t think you might need any more reason to visit this place, but I am still going to talk about it. I'm fascinated by the lush rainforests, diverse wildlife, and the enchanting waterfalls. It’s the perfect place to unwind and reconnect with nature. I can imagine myself staying in a cozy homestay, sipping on filter coffee, and exploring the surrounding hills.
Bikaner
For a complete change of pace, I’m planning a trip to Bikaner. The golden city’s majestic forts, vibrant bazaars, and rich history intrigue me. I'm looking forward to exploring the Junagarh Fort, indulging in local delicacies like Bhujia and rasgulla, and experiencing the desert charm of this royal city.
Kumarakom
Kerala’s backwaters have always been on my travel wishlist, and Kumarakom seems like the ideal destination for a relaxing getaway. Picture this: cruising through serene backwaters on a houseboat, surrounded by lush greenery, enjoying delicious Kerala cuisine, and indulging in rejuvenating Ayurvedic massages. It’s the perfect escape from the hustle and bustle of city life.
Kinnaur
For those seeking a thrilling adventure, Kinnaur is a must-visit. The region's stunning landscapes, including snow-capped peaks, apple orchards, and ancient temples, are calling out to me. Trekking, river rafting, and exploring hidden gems are on my to-do list. Kinnaur promises to be a truly unforgettable adventure.
Now, stop scrolling and go pack your bags, don’t forget your raincoat! Let’s make the most of this monsoon season!
Published on July 21, 2024
The hospitality industry is undergoing a significant transformation, driven by shifting consumer behaviors, technological advancements, and evolving leadership strategies. As we navigate this new landscape, it's essential for hospitality leaders to stay informed about the trends shaping the industry's future.
Sustainable leadership is a top trend, with hospitality leaders prioritizing eco-friendly practices, reducing carbon footprints, and promoting responsible tourism. This shift is driven by increasing concerns about climate change and environmental sustainability. Sustainable leadership is no longer a nicety but a necessity, and leaders must embed environmentally conscious practices into their operations.
Digital transformation is another key trend, with the pandemic accelerating the adoption of digital technologies in hospitality. Leaders must continue to invest in digital infrastructure, enhance cybersecurity, and leverage data analytics to drive business decisions. From contactless check-in to AI-powered customer service, digital technologies are revolutionizing the guest experience and improving operational efficiency.
Diversity, Equity, and Inclusion (DEI) initiatives are also becoming integral to leadership strategies. Hospitality leaders recognize the importance of creating inclusive environments for guests and employees alike, and are implementing diversity training, bias reduction, and equal opportunities programs. By fostering a culture of inclusivity, leaders can drive innovation, improve employee engagement, and enhance the guest experience.
Employee well-being and mental health are also gaining attention as leaders recognise the industry's high-stress levels and burnout rates. Initiatives like mindfulness programs, mental health support, and work-life balance are essential for talent retention and productivity. By prioritizing employee well-being, leaders can create a positive work culture and improve overall business performance.
Personalized experiences are becoming the new standard, with guests expecting tailored experiences that meet their unique needs and preferences. Leaders are leveraging data and technology to craft bespoke experiences, from curated local experiences to personalized amenities. By putting the guest at the center of their strategy, leaders can drive loyalty, increase revenue, and enhance their brand reputation.
Finally, strategic partnerships and collaborations are becoming increasingly popular as leaders seek to drive growth, improve efficiency, and enhance customer offerings. Collaborations with tech startups, wellness providers, and local businesses can help leaders stay ahead of the curve and drive innovation. By understanding and embracing these trends, hospitality leaders can position their businesses for success and shape the future of the industry.
By: Aman Chainani, Managing Director of Pacific Hospitality
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