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By Nishang Narayan
Published on August 17, 2024
Sheraton Grand Chennai Resort & Spa is pleased to announce the appointment of Deewan Singh Dhami as the new Director of Operations. Dhami, who brings with him over 17 years of experience in the hospitality industry, is set to play a pivotal role in enhancing the resort's guest experiences and streamlining operations across various departments.
Dhami's career in hospitality began at Hyatt Regency Delhi, where he quickly demonstrated his leadership abilities and commitment to guest satisfaction. Starting as a Guest Service Associate, he rose through the ranks to become the Assistant Director of Food and Beverage, showcasing his expertise in hotel operations. His tenure at Hyatt included managing high-profile venues such as The China Kitchen restaurant, Oval Mansion Banquet Hall, House A, and Syrah, a Mediterranean restaurant.
Most recently, Dhami served as the Director of Food and Beverage at The Westin, Gurgaon, where he continued to refine his skills within the Marriott International family. His diverse experience spans food and beverage management, event coordination, and overall operational excellence, making him an ideal fit for his new role at Sheraton Grand Chennai Resort & Spa.
In his new position, Dhami will be responsible for overseeing multiple operational departments, leveraging his extensive background to enhance guest experiences and improve efficiency across the property. His appointment is expected to further elevate the resort's reputation for luxury and excellence.
Saptarshi Biswas, General Manager of Sheraton Grand Chennai Resort & Spa, expressed his enthusiasm about Dhami's addition to the team, stating, "We are excited to welcome Deewan Singh Dhami to our Sheraton family. His impressive track record and comprehensive understanding of luxury hospitality align perfectly with our commitment to excellence. Given his extensive experience in operations, we are confident that Deewan will play a crucial role in further elevating our guest experiences and driving operational procedures."
With Dhami at the helm of operations, Sheraton Grand Chennai Resort & Spa looks forward to continuing its tradition of delivering exceptional guest experiences and maintaining its status as a leading luxury destination in Chennai.
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By Manu Vardhan Kannan
Published on July 17, 2026
Black Rock Hotels & Resorts has promoted Narendra Saini to the position of Operations Manager, recognising his contribution to the company and his successful tenure as Director – Food & Beverage at Ananta Spa & Resort Jaipur.
As part of his new responsibilities, Saini will lead operations at Pushkara Resort & Spa, Pushkar, one of the flagship properties in the group's expanding hospitality portfolio. He will oversee overall resort operations, guest experience, team leadership, financial performance, operational excellence and the implementation of the company's service standards across the property.
The promotion reflects Black Rock Hotels & Resorts' continued focus on recognising internal talent and creating leadership opportunities for high-performing professionals. During his journey with the organisation, Saini has consistently demonstrated strong operational expertise, leadership skills and a guest-first approach, making him well suited for this expanded role.
Commenting on the appointment, Anshul Bhargava, Founder & Chairman of Black Rock Hotels & Resorts, said:
"At Black Rock, we firmly believe that leadership is built through dedication, performance, and the ability to inspire teams. Narendra's journey within the organization is a reflection of our people-first culture and our commitment to nurturing talent from within. We are confident that his experience and passion for hospitality will further strengthen Pushkara Resort & Spa and contribute meaningfully to the continued growth of the group."
Black Rock Hotels & Resorts continues to strengthen leadership across its portfolio by investing in talent development. The company remains focused on building a hospitality platform driven by operational excellence, exceptional guest experiences and long-term career growth for its people.
Published on July 16, 2026
Reliance Consumer Products Limited (RCPL) has announced the appointment of Deepak Bisht as Deputy Manager – HORECA, Uttarakhand, further strengthening its presence in the hospitality and food service segment.
An alumnus of Amrapali Institute of Hotel Management, Haldwani, Uttarakhand, Deepak brings more than a decade of experience across hospitality operations and HORECA business development.
He began his career in 2014 as a bartender at The Westin Pune before joining JW Marriott Bengaluru as a Bar Executive. In 2017, he moved to Jaipur Marriott, followed by a role as Assistant Bar Manager at The Lalit Ashok Bengaluru in 2018.
In 2021, Deepak took up an international assignment with Le Méridien Dubai as Bar Incharge. Returning to India in 2023, he joined Royal Orchid Hotels as Multi Outlet Manager, where he oversaw multiple food and beverage operations.
Before joining RCPL, he served as Business Development Manager – HORECA, Uttarakhand at Himmaleh Spirits, focusing on strengthening business relationships within the hospitality sector.
With his extensive experience across premium hotels and the beverage industry, Deepak is expected to play a key role in expanding RCPL's HORECA business in Uttarakhand.
By Hariharan U
Published on July 15, 2026
Mercedes-Benz India has announced a series of strategic leadership changes within its Sales & Marketing function, reinforcing the company's focus on enhancing customer experiences through real-time data, artificial intelligence, and integrated retail finance solutions. The organizational changes will come into effect from September 1, 2026.
As part of the new appointments, Nandita Godbole, currently General Manager – Digital Customer Unit, has been appointed Head of Marketing, succeeding Amrit Baid. Amrit Baid will take over as General Manager – Retail Finance & Pre-Owned Cars, while Jamsheed Bhadha, currently General Manager – Product Planning & Sales Planning, will transition to a new role within Mercedes-Benz in Dubai. Sanjay Kochar, presently General Manager – TEV & BEV Sales, will succeed Bhadha as General Manager – Product Planning & Sales Planning.
Commenting on the organizational changes, Brendon Sissing, Vice President – Sales & Marketing, Mercedes-Benz India, said, "Our people remain the driving force behind Mercedes-Benz's customer centricity and sustained success. These organizational changes reinforce our commitment to creating exceptional customer experiences using real-time data strategies, AI deployment, and integrated business capabilities, while building future-ready leaders by offering broader cross-functional exposure to our talents."
Nandita Godbole has held several leadership positions across Marketing, Retail Sales, and the Digital Customer Unit at Mercedes-Benz India. In her new role, she will focus on leveraging artificial intelligence, real-time data, and predictive insights to create more personalized and seamless customer experiences across every stage of the ownership journey.
Amrit Baid, who has successfully led Marketing and Customer Experience initiatives, including campaigns such as Dreams Day, Wish Box, and G-Tribe, will now lead the Retail Finance & Pre-Owned Cars business. Mercedes-Benz India said the appointment aligns with its strategy of integrating retail finance more closely into the customer journey. The company's retail finance portfolio has grown to over ₹15,000 crore and currently supports more than 50 percent of the vehicles retailed through financing programmes such as Star Agility.
The leadership changes reflect Mercedes-Benz India's continued emphasis on nurturing internal talent, strengthening cross-functional leadership, and accelerating innovation-led growth while delivering a more connected and customer-centric luxury automotive experience
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